MTNL — Broadband not working for more than 2 weeks

Address:

New Delhi, Delhi

Internet has not been working since 26th June on my MTNL line 26804054. Initially, I tried calling the Customer Care number 22221504 end number of times but was unable to register a complaint as the call keeps on dropping. Very frustrating. Since the number didn't work for me, I sent an email to helpdesk.[protected]@bol.net.in and [protected]@bol.net.in but no one replied back. I then sent multiple follow up emails but to no avail. After two weeks, I got a call from the local MTNL exchange on last Friday and he told me that he visited my place but it is locked. I told him that I am in office and requested him to visit on Saturday the next day. On Sat, no one turned up till around 11 AM, so I decided to pay a visit to the local exchange. There is no ADSL light on the Modem and the lineman confirmed that the issue is at the back-end. For a brief period, the ADSL light was coming on and off on Friday night. I was told that it will be fixed by EOD Saturday. But, it is still not working. It has become a nightmare for me to make the broadband work. I am a working person from 9 to 6 (Monday to Friday). I do not have time to visit the exchange office again and again. I don't understand why MTNL doesn't respect one's time and money. I can only wish if they were better.