MTNL Delhi — Change of existing broadband plan

Address:110010

I wish to change my existing broadband plan to tricaul data 599 unlimited combo plan with speed of 1 mbps. The application was submitted to MTNL office gopinath Bazar Delhi Cantt more than a week ago. But no action has been taken saying that the concerned person is on leave and the date of return is not known. On speaking to the customer care centre, they were extremely rude and denied such a plan exists. The same plan was also installed at my office last month. If the MTNL staff is inefficient and not sincere in their work, the customer should not suffer financial losses. Appropriate action needs to be taken against the persons responsible.
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Mahanagar Telephone Nigam [MTNL] customer support has been notified about the posted complaint.
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    Mahanagar Telephone Nigam [MTNL] Phone
    +91 98 6811 2345
    +91 11 2431 0212
    +91 11 2335 6666
    Mahanagar Telephone Nigam [MTNL] Address
    5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road, New Delhi, Delhi, India - 110003
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