MTNL Delhi — I paid online for new connection. No connection or refund.

Address:

New Delhi, Delhi

I booked new mtnl connection online for my aunt from their website and paid ₹500 online(very big mistake) on 28th may. Next day recieved call about installation next working day but no one came after a week i complained send mail to [protected]@bol.net.in, [protected]@bol.net.in and many other mtnl officers, mtnl public grievance and almost everybody i can. Some replied back but of no use. My aunt called back the number from which i recieved call they gave me new number to ask the matter so i called but the person on the phone is so rude and said ' chanakya place me 1 khamba hai kis kis ko du connection' on saying that we did pay online he said ' jisko diye hai usse jake mang' . I again complaint through email and tell them about this rude behaviour still of no use. No sign of connection and no sign of refund. I only got transaction number as There is Bug in MTNL delhi website when you book connection online the last page which said booking has been done and here is detail booking number, etc etc. all the details are blank you can see and print it (anybody can check it ) so i only have transaction number with me i.e s0002/tr001/[protected] and not booking or installation number. I am attaching transaction page screenshot here.