[Resolved]  MTNL — Excess billing

Dear Sir,

With reference to the trailing mail the contents of which are self explanatory, I have not received any call or communication addressing my grievance. I had on 3/5/2014 contacted one Mr. Ashok who is your staff member at telephone number 25301064 and had asked him my current metre reading which he informed me as being 41805 from 01/03/2014 to 3/5/21014. My previous meter reading as on 28/02/2014 was 41010. It appears that 795 calls have been made from my landline from 01/03/2014 till 03/04/2014.

This too is highly unusual and abnormal. when the average calls during a month checking my previous records never exceeding 450.I have quoted 500 calls as the maximum in my previous mails.

As I seriously apprehend misuse of my connection, I request you to kindly place my landline No 25326998 CA: [protected] under observation and give me regular updates.

I request you to please look into the matter and help me sort out the matter.

Your cooperation in this matter will be highly appreciated.

With Regards,

Yours sincerely,

K S Srinivas Iyer.
9/305, Millennium Park,
Hari Om Nagar, Mulund (East),
Mumbai 400081

[protected]/[protected]
From: [protected]@hotmail.com
To: [protected]@mtnl.net.in
CC: [protected]@hotmail.com; [protected]@hotmail.com
Subject: RE: Telephone Bill for the period 01/02/2014 to 28/02/2014 Ref: 25326998
Date: Sat, 29 Mar 2014 13:14:38 +0000

Dear Sir,

I am forwarding herewith e mail sent to the Accounts Officer, T.R.(E-2) with a humble request to you look into the mattter and help me.

Warm Regards,

Yours sincerely,

K S Srinivas Iyer.
9/305, Millennium Park,
Hari Om Nagar, Mulund (East),
Mumbai 400081

[protected]/[protected]
From: [protected]@hotmail.com
To: [protected]@gmail.com
CC: [protected]@hotmail.com; [protected]@hotmail.com
Subject: FW: Telephone Bill for the period 01/02/2014 to 28/02/2014 Ref: 25326998
Date: Wed, 26 Mar 2014 13:29:21 +0000

Dear Sir,

I am in receipt of your letter dated 24/3/2014 sent to me by Accounts Officer, T.R.(E-2) in response to my mail and telephonic conversation. I appreciate this prompt gesture from your side.

I would however like to clarify that the list of calls sent to me is from 1/12/2013 to 28/2/2014 which lists numbers and call duration, metered calls which are already available to me. I confirm that these are numbers known to me and are all basically Dombivli Numbers with the sole exceptions of calls made to STD Code 0250 which are also known to me.The list of 32 calls made to STD Codes 0250 & 0251 in February 2014 are already there in the bill and I am aware of these numbers.

What is require is a complete list of the entire 1432 calls purported to be made from my number, listing calls made date wise, the numbers to which call were made irrespective of whether these are local landline numbers or cellphone numbers and time duration of each call and metered calls to enable me to know what the matter is and how such a huge bill has been generated. . Kindly note that STD/ISD facility is not available on my line.

I therefore request you to communicate to me the aforesaid details sought by me through mail or by post. If there be any nominal charges for this service, I am willing to pay for it as I wish to go to the root of this matter since such a huge bill is abnormal and requires investigation.

During the course of my relation with your organisation for the past 9 years there has never been a single instance where I have been forced to raise a complaint of this sort.

This being a exceptional case, I request that the information sought be me as stated above be given to me as a special case and concession be granted to me for which I shall be extremely grateful to you. I would also request you to institute an inquiry from your end into this matter so as to get a correct picture and locate where the problem lies.

I solicit your kind cooperation in this matter.

Thanking you,

Yours sincerely,

K S Srinivas Iyer,
9/305, Millennium Park,
Hari Om Nagar, Mulund (East),
Mumbai 400081

[protected]/[protected]


From: [protected]@hotmail.com
To: [protected]@gmail.com
CC: [protected]@hotmail.com
Subject: FW: Telephone Bill for the period 01/02/2014 to 28/02/2014 Ref: 25326998
Date: Mon, 24 Mar 2014 13:12:46 +0000

Dear Sir,

I have received a call from one of your officers whose name I am unable to recollect, from telephone number[protected] at about 9.06 am today morning enquiring about my grievance and requesting me to write to the mail address [protected]@gmail.com. The gentleman asked be briefly about the nature of complaint and on receiving my answer assured to do the needful and requested to send the mail to the e mail address provided by him.

The brief gist of my complaint is that I have received a bill for Rs.2671/- for the month of February 2014 showing the number of calls made as 1432.The net charged calls being 1282 after deducting 150 free calls per month.

I am constrained to point out that in 9 years I have never received such a huge bill.This despite my having also changed my internet plan from 999 unlimited to 550 unlimited.

I find it inconceivable that 1432 calls could be made in 28 days, which comes to an astronomical 51 calls per day which is impossible.

A careful scrutiny of my records will reveal that my calls have never exceeded 500 maximum per month.This figure of 500 is also taken on the higher side.

I feel that there is an error at your end or my telephone line is being misused.

In any case I request you to initiate an investigation into the matter and send me the correct bill. I would also request you to kindly send me an itemised bill showing number of all calls made with the numbers and duration of each call so that I can also investigate matters from my end using my own resources.

I take this opportunity to appreciate the concerned officer who called me up to enquire about my grievance.May his tribe increase.

As is your motto " TRANSPARENCY IS OUR HALLMARK", I appreciate the manner in which matters have been handled till now.

Please assist me in resolving this matter at the earliest.

Thanking you,

Yours sincerely,

K S Srinivas Iyer.
9/305, Millenium Park,
Hari Om Nagar, Mulund(East),
Mumbai 400081

[protected]/[protected]