MTNL Mumbai — landline doesn't work

Address:

Mumbai City, Maharashtra

Kind Attn : GM ( North ) Mr.Takkar A K

Ref : Tele no. 24362551

Sub : Non working of the land line from 09.12.2013

Sir,

We would link to bring to your kind attention that the above land line is
not working since 09.12.2013.

We have consistently complained number of times but to no avail.

Moreover we would like to bring to you notice that our complains though
not attended to, have been removed from your system every two days.

We would line that the same be investigated as to how a complain can be removed
without being attended too.

We have orally communicated with your office on 23.12.2013 asking
that the matter may be looked into. We were assured by your staff that they
will forward our concern and the matter would be resolved soon .

We are at pain that the matter still hangs fire.

We request that matter is looked into at the earliest, as land lines not working for
more than 15/20 days tell adversely on the quality of the services offered by mtnl.

We had also asked for TRI band connection (with Our own Modem) on this line
for which work order No. 18248 dated 4.12.2013 was issued. However due to the
inordinate delay in making it operational, we have requested that the same be cancelled.

We hope that the matter will have your immediate attention as it is reflecting on the
working of MTNL and its ethics.

Thanking you,
Yours truly,
For Sterling Investments,


Hiten Bharani