MTNL — Telephone out of order for 20 days

Address:

New Delhi, Delhi

My MTNL (Delhi) telephone (number[protected] has been out of order for the last 20 days. I have lodged online complaint thrice and physically met the concerned officers thrice - nothing happened. The officers only express their helplessness and lack of man-power. Where do we go as customers? If this is the state of affairs in New Delhi - which boasts of MTNL services - one can only pity BSNL subscribers elsewhere in India!!