Mts — [protected] / wifi service issue

Address:Chennai, Tamil Nadu

Hi. I had purchased a MTS WIFI DATA CARD FOR 999/- after much persuasion by the advertisements and messages I was getting last year in November.. From the beginning the agent lied to me about activation/registration and I had to wait longer than I was told and I had to even go to a service center for help with activation. However I though it was an initial issue and then I started using the Internet wi fi which was ok. However in 2 months in Jan my problems started again.My device went dead - it stopped working and the light did not come on. I had to wait for 2 days since the service centre was closed. Then I gave it and I was told it would be looked into free of cost since the warranty period was there. HOWEVER IT TOOK ONE WHOLE MONTH FOR THEM TO GIVE ME A REPLACEMENT DEVICE IN FEB. Even after that my problems were not over. When I went to collect the new device it was clearly a refurbished one but since the device was working I collected it. I was told that it would take 24 hours for activation. I waited however the internet was still not working although device was working and registering. After that it has been 10 DAYS AND I HAVE CALLED ATLEAST 25 TIMES TO THE CUSTOMER SERVICE. AFTER MY PERSISTENCE THEY AT FIRST UNDERSTOOD THE ISSUE. AT FIRST THEY JUST KEPT ASKING ME TO WAIT. THEN THEY UNDERSTOOD THAT THE NEW HARDWARE NEEDS TO BE MAPPED WITH MY NUMBER FOR MY INTERNET TO WORK. EVEN AFTER THAT I HAVE TO REPEATEDLY CALL THEM 5 TIMES A DAY AND THEY KEEP ASKING ME TO REPEAT THE ISSUE. THEY DO NOT SPEAK ENGLISH AND THEY SOMETIMES DISCONNECT THE CALL ON PURPOUSE SAYING THAT THEY CANNOT HEAR ME OR WHILE ON HOLD. THEY SAY MY SIGNAL IS BAD EVEN WHEN I AM CALLING FROM MY LANDLINE? WHEN I WAS SPEASKING ONCE TO THEM I HEARD ANOTHER AGENT TELLING SOME CUSTOMER ON THE PHONE THAT THEY CANNOT HEAR ANYTHING. I SUSPECT IT IS A TACTIC TO GET THE CUSTOMER OFF THE LINE. I HAVE TO WAIT ONE HOUR ON LINE IF I WANT TO SPEAK TO A SUPERVISOR AND THAT TOO ONLY AFTER 10 DAYS OF REPEATEDLY CALLING. I HAVE BEEN SIMULTANEOUSLY EMAILING TWO DIFFERENT EMAIL ID'S AS WELL HOWEVER EVEN RESPONSE FROM THEM IS USELESS. THEY ARE ALSO CONFUSING THE ISSUE. ONCE THEY ASK ME IF I AM HAVING A SPEED ISSUE. HOW CAN I HAVE A SPEED ISSUE WHEN I AM NOT ABLE TO VIEW WEBSITES? ON TOP OF THAT AFTER PROMISING ME REFUND FOR NON USAGE AND NON AVAILABILITY OF DEVICE IN THE 3RD MONTH AND NOW THEY ARE GOING BACK ON THAT ALSO. I AM GETTING CALLS TO PAY EVEN BEFORE THE DUE DATE AND THAT HAPPENED IN THE FIRST TWO MONTHS ALSO. THEY ARE CONSTANLY SENDING MESSAGES ALSO EVEN THOUGH THERE IS LOT OF TIME TO PAY THE BILL. TILL TODAY, 10 DAYS AFTER GETTING MY REPLACEMENT DEVICE NOR MY INTERNET IS WORKING AND NOR I HAVE PROPER CONFIRMATION OF MY BILL BEING WAIVED FOR 3RD MONTH.
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