[Resolved]  Mts — Abusive Language and uncivilized behaviour

Hello, I just received a call from MTS telecaller and started harassing me and when I shouted that the issue is already settled, then he started using slangs and called me "haraam khaur" and also abused my mother and sister. I want some serious action to be taken against these guys as they are really irresponsible and also they never resolved my request the way it should have been. There is a lack of proper communication between them and no one is aware who just called the customer before the present call. Emails are just ignored and there is no response unless you are talking to a delivery manager of appellate authority. This is really a serious matter and have to be dealt with on urgent basis. Please take up this issue on urgent basis and teach them a lesson for using such abusive language that too to a existing customer. Yes, unfortunately I am still using the service which I will be canceling since they are not civilized at all after using such language due to greed and hunger for money.

Below is the email of the matter that was settled. Today is August 10th and it shows how unorganized and irresponsible they are:

Me To Raghavendra MB

Aug 8 at 6:12 PM

Duhhhhhhhhhhhhhhhhhhh

Did you atleast read my email first of all.
I said I did go to the MTS store and the data has not been updated. Hence, I request you to pass this information to the store people so that can call me once they receive the information and I can pay the bill at my convenience after that.

You are again telling me to contact customer care for what? this is heights. I can imagine with whom am I talking now.

Anyways, send your person to the below given address on Tuesday at 4PM as I will be away this weekend.

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Note: Address has been encrypted.

Regards,
Haroon Rasheed