Follow us
Log in        Register
     
 
MTS Logo

MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
Go to MTS:    Twitter  Facebook      

MTS Complaints & Reviews

MTS - Data Balance Carry Forward

User
 Md Tameem on Dec 22, 2014
Sir, I bought the MTS Blaze mobile no. 9150008033 with 100GB offer and I am using it for the past three months. Earlier two months I am recharging with Rs. 198 for the balance carry forward of the data but this month i.e. on 21/12/2014 when I recharged with 198 it accepted but the balance data was 0. When I contacted the customer care they mentioned that I have to recharge one day before whereas hundreds of messages i.e. after each connection it shows valid till 21/12/2014 if I have to charge one day before it should be shown as 20th December why it shows till 21st. From two days I am contacting...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - refunding wifi dongle

User
 Aditi Dora on Dec 21, 2014
A few months back I bought a MTS wifi dongle from a service provider in surat. After a month, the connection was cut off, the reason being cited as incomplete documents. I resubmitted my documents but nothing happened. The staff at the service center then refused saying nothing could be done and that I should contact my service provider. He was unable to resolve the issue and I now want to return the dongle and get refund....
Complaint comments Read comments [2] Complaint category Computer Hardware

MTS - MTS Cheated with adding Roaming Charges in my bill.

User
 praveen4un on Dec 21, 2014
I am billed with huge amount, the agencies which supplied me the M blaze dint told me the Roaming charges applicable, they said that the scheme is applicable to all networks entire India. So i am not going to pay the excess amount and I am stopping to use the MTS blaze. I will pay only the applicable charges which I was used to pay before....
Complaint comments Read comments Complaint category Internet Services

MTS - Recieved bill for nil data used_8645929412_Pls disconnect my connection and exclude the bills

User
 sivakumarraumsi@gmail.com on Dec 20, 2014
I have raised a ticket with MTS as the speed is very slow (200 kbps in the day ... and less than 700 kbps in night ...) during the month of Aug-14, based on which the customer care person replied me that issue would be resolved in a day or two. However no action has been taken till this point and I have been keep on calling the customer care person and they only have one answer “Issue will be resolved in a day” and no action has been taken till this point of time. As I have bought the data card, I had no other option other than using this data card in the midnight slot where the speed is...
Complaint comments Read comments Complaint category Broadband

MTS - DEACTIVATION

User
 mohitUPT on Dec 19, 2014
I Recharged my mts no. on 29th nov, 2014 with amount 699. and when i tried to connect, i didn't connect and when i called to customer care, they told me they had given this no. to another person so the amount i recharged went into his account . Customer care refused to help me further more . Then i went to mts office to complaint and they told me the person with my mts no. has already used half of the data so they can't do anything about it . They gave me his no. and when i contacted him, he told he was already using 999 unlimited plan. So first of all there is no process on internet through which...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Without information plan change

User
 manjit84007 on Dec 19, 2014
Dear Sir, i inform you that last day when i used my MTS Data card then suddenlly data card working stop then i called in mts call center, the customer care person check mu data card no. 8459233243 & say Your connsume data is over so speed nill show when i say what is my paln he say 5gb paln but when i say him i purchase 999 plan 40gb & i regullary pay the bill amount then he say him u call last 17 nov & change the plan i say him i agrred i called but i only confirm the plan not chnage the plan, so he give me complaint is DEC-4823 asked your complaint resolved within 14 working hours...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Extra Monthly Rental asking even after disconnection

User
 rajeevnandakumar on Dec 19, 2014
I Called customer care & ask for disconnecting my MTS data card as it was very slow. He guaranteed that they have done the request for disconnection. They also said I should pay that months bill. I paid that months bill extra even if i am not using the data card. Still they send other 2 months bill.And now have sent a notice that if i am not paying the bill they are moving legally. Why should i pay something even after the customer care conformed that the connection is discontinued? Why should i pay money for not using? I have mentioned this matter many times still they sent a notice. I...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - REG:- NO SPEED

User
 faraz lee on Dec 19, 2014
Dear Sir / Madam, Greetings, i bought MBLAZE wifi data card on 06-12-14, it got activated on 09-12-14, but still i cant use my data card, when i approached MTS customer service they said my data card has to be upgraded and they got and returned it back on 11-11-14, when buying data card they promised me i will get speed upto 9MBPS, i cant even get 300KBPS speed, kindly refund my money and deactivate my Mblaze . DETAILS :- Name :- Mohamed sarfraz m h/p :- + 91 98416 90034 MBLAZE data card no :- 8925640847 code :- H plan :- 40GB plan amount :- 999...
Complaint comments Read comments Complaint category Telecommunications

MTS - Speed issue of MTS: never provide 9.8Mbps , its up to 1mbps

User
 Roshan HP on Dec 19, 2014
This is direct fraud by MTS in indian market, please stop this. MTS is advertising that they provide 9.8Mbps but they actually could only provide 1mbps. Once they get money from customer and their customer service is very poor and if they ask for speed issue, each time they give us a complaint numbers and which will be closed without solving it. You can contact me directly and my MTS number is 8183055076 I had given 6 complaints and recent one is DEC/3552, OCT/4873...
Complaint comments Read comments Complaint category Internet Services

MTS - Payment Discrepancy and VERY POOR CUSTOMER SERVICE

User
 Aindrila Sil on Dec 18, 2014
I have an MTS MBLAZE Device, MTS Data Card number 8459994136. I made a payment of Rs 674 through cheque on 28th Nov my payment due date was 3rd Dec .The payment was deducted from my account but apparently MTS never received it .I submitted proof as scan copy of bank statement .MTS reverted saying I need to pay 1336 by 22nd Dec and that they have repeatedly reminded me to make this payment .First and the foremost thing I NEVER received a mail or a text message stating this .Anyhow to avoid any further delay and for quick resolution of the matter I made a payment again on 18th Dec of 1336 through...
Complaint comments Read comments Complaint category Internet Services

MTS - fradulent online shop where my money 1799 is debitted and no response for product deliver nor return of my money

User
 sathiamohanraj on Dec 18, 2014
Mts india made advertisement on 40gb diwali offer for their new connection cum device offer. Where i made order on 31 October 2014. Still i didn't receive any call or response from the fraduleFRADULENT company. I need authorities to take severe action against such company and get back my money...
Complaint comments Read comments Complaint category Electronics & Appliances

MTS - false bill payment by me and force by call and court notice

User
 rahullodhirajput on Dec 17, 2014
. I started Using my MTS DATACARD the worst ever service in my life they promised upto 10 mb speed this bleedy shit gave me only less than 500 kbps in the day ... and less than 1mbps in night ... so, I decided to use it for only ..on 15 dys My internet connection usage for 17days after tat it has been disconnected ...After tat I didn't use tat datacard i was in my hometown ..there I don't Have internet connection at all .. so, they call me to pay the bill with in days ..the bill amount was only "673 Rs " I told them the speed is not good so I want to return back the datacard .after 20 days they...
Complaint comments Read comments [1] Complaint category Broadband

MTS - Refund request is not processed

User
 Arunkumar_v12 on Dec 17, 2014
I have bought MTS WIFI datacard on 24-NOV-2014, and it got activated on 26-NOV-2014. From the day it got activated, internet was not accessible and I have raised request on speed issue, later technician from MTS came to my place and checked the connectivity. Unfortunately network is not available in my place so the datacard is of no use. MTS customer care told that I can raise request for refund. i have raised request for refund on 4-Dec-2014. But i am not getting any response from them, whenever I ask them they are just telling me wait for 24 hours. Nothing has happened then. i kindly request you...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - DONGLE NOT GETTING CONNECTED EVEN AFTER RECHARGING

User
 abiprado1981 on Dec 17, 2014
DEAR SIR/ MADAM, I reseted my dongle after enquiring the helpline as because of some unknown person using my wifi connection, but after reseting even after recharging for unlimited im not getting any internet connection. when i called to the ambattur branch helpline at chennai. they giving a very bad customer care not helping me in any way instead talking so rude. please help me to rectify my complaint. can i tell my dongle number?...
Complaint comments Read comments Complaint category Broadband

MTS - Connection is not working..No response from Customer Care..

User
 Subathragl on Dec 17, 2014
Hi, MTS Data card number - 8925585191 Account number - 2807989734 I have sent an email to customer care five days before but there is no response. Though I have sent an email to the 4th level escalation which is given in their website! In the attached screenshot you can check that there is no reposponse from MTS. The connection is activated on 7th Nov 2014. From when the speed is very slow (speed does not go beyond 300 kbs) and I have been complaining about this issue several times. But there is no progress. Now the connection is stopped working. When I contacted customer care they...
Complaint comments Read comments Complaint category Internet Services

MTS - Low Speed & net work

User
 rajasekarmk on Dec 16, 2014
Hi This kannan modem number 8925200801, i have brought this card from MTS center in coimbatore, Tamil Nadu. But mostly i have been used this modem in my native place palani 624601. i have met two problem one is net work another slow speed for last 3 months, i have tired to contact with your customer care centre but no use & no responses from your customer care point . Note ;- Last month reply - i got only this reply, but no positive responses from your customer care . what happen to your technical team . By Kannan 9080757477 Dear Customer, Thank you for writing to MTS. We...
Complaint comments Read comments Complaint category Internet Services

MTS - Regarding balance

User
 Arun003 on Dec 16, 2014
Dear sir, I have not activated any service in my mobile, but mts service provider charged rs.8 from my mobile number. I need the refund of rs.8 My mobile no is 8925240702.please register this as complaint. I have all the call and message details....
Complaint comments Read comments Complaint category Tax Services

MTS - Very slow speed

User
 Sanchit_Mittal on Dec 16, 2014
Download speed I am getting is just 0.5 Mbps to 1 Mbps (on speedtest.net) while it was claimed 9.8 Mbps before installation. This is really disgusting especially when I am switching from MTNL broadband to MTS Blaze dongle just for high speed.., situation gets further worsen when each time I call to the customer care to register a complaint they ask me to call after 4 hours as the server is down...even calling after 4 hours don't make a difference because I get the same reply....
Complaint comments Read comments Complaint category Internet Services

MTS - Bill Payment Notice

User
 User213 on Dec 16, 2014
I'm not a customer of MTS. I got a call from a guy saying he is from Delhi legal court and MTS has registered a case against me for not paying the bill. Accordingly I got the MTS data card number to be 8459858901. He has got the correct information about my address, dob and work location and stuff. I checked the same with the customer care where I got to know that the number is not valid. Reference : MTS number : 8459858901 Received call from : +91 11 3323 9400 Name of the guy who spoke : Pankaj Rajput Personal number of that guy : 8826693285 Bill amount : 1751.00 Kindly look into...
Complaint comments Read comments Complaint category Unauthorized charges

MTS - NON ACTIVATION OF NEW MODEM

User
 Neer Varshney on Dec 15, 2014
I BOUGHT A POST PAID MBLAZE ULTRA WI-FI.IT WAS DELIVERED TO ME ON 12TH DEC 2014 AND THE DOCUMENTS WERE ALSO SUBMITTED AT THE TIME OF DELIVERY. BUT MY CONNECTION HAS NOT BEEN ACTIVATED DESPITE REPEATED CALLS TO THE PERSON WHO HAD COLLECTED THE DOCUMENTS AND ALSO CUSTOMER CARE. WILL MTS LOOK INTO THE MATTER AND RESOLVE MY PROBLEM. MY MTS WIFI NO. 9152941872...
Complaint comments Read comments Complaint category Broadband

Share this page with others

  
  

Recently Discussed
16 hours 4 minutes ago
MTS
Cheated by MTS
16 hours 8 minutes ago
MTS
refunding wifi dongle
2 days ago
MTS
Recieved bill for nil data used_8645929412_Pls disconnect my connection and exclude the bills
5 days ago
MTS
false bill payment by me and force by call and court notice
7 days ago
MTS
Data Card - 8925965775, Complaint No. C13-51901248