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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
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MTS Complaints & Reviews

MTS - Data Card not working bill generated

User
 Hameed riyaz on Apr 23, 2015
Hi My MTS Data Card was not working but i raised many complaints but they did not solved but each month they are asking to pay the complete bill, they cancelled the request raised for waiver for the days not used. the only solution and answer they say is Sorry for the inconvinience. MTS is really horrible they are not considering the customer problem for them, for each month bill i will be getting nearly 2 calls a day, but for the complaints i didnt even got single call back or no solutions given, they will close the Complaint after a week, customer needs to wait for nearly a 10 days. Do not...
Complaint comments Read comments Complaint category Broadband

MTS - fraud by subretailer

User
 amit malani on Apr 23, 2015
My MTS number is 9137392655 Purchase date 24/12/14 Subretailer: Hardi Enterprises, Vadodara Hiren Patel +917567710917 Terif Plan 7gb day + 7gb night unlimited plan 699 per month + service tax I pay 3 month advance rent 2360/- and get dongle free under a scheme My first and second bill pay by subretailer...he deposited 530/- and 1100/- in the month February and march respectively but hi did not deposit in the April month so I pay 530/- with penelty in the April month because without paying my services you will blocked. still my subretailer not deposited my 730/- balance amount. So please solve immediately...
Complaint comments Read comments Complaint category Internet Services

MTS - Very poor network and support team (Chennai)

User
 Ram004 on Apr 23, 2015
MTS gave me a device promising me the speed of 9 mbps but the actual speed which I not even 0.3 mbps. The device frequently disconnecting in direct usb connection and also via wifi. They are simply looting the consumers on fake promises. I also contact service center regarding this issue, five times. Each time they closed my request as problem solved, Even any technical team not called in phone also. Now the device completely waste which cant used for anything else. Power adapter only usable to charge with usb cables. So thick twice b4 you go for MTS, that would be buying power adapter for 1300...
Complaint comments Read comments [1] Complaint category Broadband

MTS - Un appropriate service: MDN 8432696394

User
 Gaurav Mathur on Apr 23, 2015
I have purchased MTS Emblaze Data Card(MDN 8432696394) from one of DSA named 'Mehek Enterprises' situated at 1st floor, f-300 Marudhar Plaza, New sanganer Road Shayam Nagar Jaipur. Which can further be reach by phone 9166008000 I inquired about their services on 04 April 2015 and in response to that they sent one of their representative named 'Zeeshan'(8003708111) along with the data card device. He committed their service to be good in my area with no issue. I would like to tell you that I lived at sec 22, Haldighati Marg Pratap Nagar Sanganer Jaipur. I paid the sum of amount RS 2200...
Complaint comments Read comments Complaint category Internet Services

MTS - Very poor support team (Chennai)

User
 babusat on Apr 22, 2015
MTS gave me a device promising me the speed of 9 mbps but the speed which I got was only 0.2 mbps can you believe it. The device frequently disconnecting in direct usb connection and also via wifi. They are simply looting the consumers on fake promises. I also complained four time on speed & frequent disconnecting, but all the time request was closed without resolution and arguments they made was that I was not reachable or the device was not reachable. None of the technician guys came to my house even after multiple calls.. From the 9094236665 this number i got the data card, when i called...
Complaint comments Read comments Complaint category Internet Services

MTS - Fraud and cheating case

User
 Deven Pandey on Apr 22, 2015
MTS is fraud company they don't deliver the services they promise. They gave me a device promising me the speed of 9 mbps but the speed which I got was only 0.4 mbps can you believe it. They are simply looting the consumers on fake promises. I also complained twice on speed but both the time request was closed without resolution and arguments they made was that I was not reachable or the device was not reachable. None of the technician guys came to my house even after multiple calls.. And when I asked for deactivation they asked me to pay the first month bill then only it will be disconnected. Although...
Complaint comments Read comments Complaint category Internet Services

MTS - About connectivity of mblaze wifi data card

User
 lokesh412 on Apr 22, 2015
Sir/Madam This is to inform you that I lokesh sanadhya had been using MTS Mblaze Dongle since 2013 & I have upgraded my device mblaze 8432439767 to MTS 3g plus wifi dongle on oct 14 Mblaze no 8104708144 but now mblaze is not connected propery .it's disconnect again and again. i have complaint about this problem at least 4 times but my problem is not solved by customer care and said to me to go service center but i have not purchase bill of mts device bcoz your mts shopee at jassuser gate, bikaner branch not give me any bill now it said that it's not sold any device to me .In records my device...
Complaint comments Read comments Complaint category Products & Services

MTS - Plan/Tariff details changed for my Postpaid Plan without informing me

User
 mohdasif1983 on Apr 21, 2015
Hi, I was using 999 (40 GB) plan (8459204290) and was satisfied with it. One fine day I started experiencing slow speed. First I thought it can happen sometime. Than I received message from strange no. +9110 that 15 GB limit was exhausted. Now first thing is there was no mention of my MTS no. or even MTS company name in message. How the hell could anyone understand that message is from MTS and for which MTS data card. Initially I thought message is from Airtel. Pure stupidity and shows how unprofessional they are. Secondly and more important part is that they changed my plan from 40GB to 15GBday+15GBnight...
Complaint comments Read comments [1] Complaint category Internet Services

MTS - Misbehaviour of Marketing Person

User
 rajesh1102 on Apr 21, 2015
I am a user of MTS data card. I received a call from an MTS marketing representation towards MTS data card and its services. Although I am an existing user I had shown interest for some attractive plan if any, towards further addition of a new connection apart from existing one. The sales representative called me up on 20/04/2015 from a mobile no 8647829098 naming Sarmistha. In abscence of thorough knowledge about the different plan & offer she, handed over the phone to another representative. Actively I started the conversation for some new & attractive plan, which the sales representative...
Complaint comments Read comments Complaint category Internet Services

MTS - Deduction of Amount by MTS for FM Gold without permission.

User
 Busylines on Apr 21, 2015
Sir, My no 9667944869 and dated 20/04/2015 Recharge Rs. 50 at morning the balance is 29.30 Deduction the Amount by MTS for FM Gold without permission. IT is not first time they are doing 2 3 times .. Choore !!! Kindly refund the amount...
Complaint comments Read comments Complaint category Business & Finances

MTS - Mblaze disconnected still getting bill

User
 parthatx on Apr 20, 2015
Hello. My mblaze number 9143342881 was deactivated on 16th March. And my bill for feb- march of Rs. 922 was paid by the due date. Still I got a new bill of Rs. 181. While cancellation I had enquired from customer services that will there be any more bills to be paid, but they assured me that 922 was the last and final bill to be paid. I had enquired the same from MTS mini store (Rakhi Communication, Barrackpore) They also told the same. I've not even plugged in the device after 15th March but still I've received a bill. When I emailed customer care their reply was " Dear Customer,...
Complaint comments Read comments Complaint category Internet Services

MTS - Charged for defective wifi modem without providing any service

User
 SamyukthaS on Apr 20, 2015
I was sold with a defective modem which didn't work even for a day. While I was trying to return it and get my refund of Rs.2200/-, they generated a bill amount of Rs.1725/- for 0MB used and no service provided. I had been haunted with repeated phone calls and sms which led to no resolution of this issue. Finally instead of paying me back, now I received a message stating "Advocate Notice generated due to non payment of Rs.1725 for your MTS A/C no."...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Unsatisfied customer service Of MTS

User
 Sreemoyee kayal on Apr 20, 2015
Sir/Madam This is to inform you that I Miss Sreemoyee Kayal had been using MTS Mblaze Dongle since 2013 and with an assurance of enhanced speed up to 9.8 mbps I have upgraded my device to MTS 3g plus wifi dongle on January 2015 Mblaze no 8648802665.But to my surprise I never get my speed above 250kbps and on an average my speed ranges from 100-200 kbps and very recently it has been degraded within 50 kbps when i have my data balance within limit.I have complaint regarding this speed issue on 15-03-2015 MAR/3870 and on 08-04-2015 APR/1542 for which it was assured to resolve within some stipulated...
Complaint comments Read comments Complaint category Internet Services

MTS - For charge more and not keep their plan

User
 harishchandak@hotmail.com on Apr 18, 2015
Dear sir, Its not even 1 years since I have taken MTS connection and they are imposing new data plans on existing customer. In July, 2014, when I have availed new MTS connection they charged 999 + Taxes = Rs.1122 monthly and providing 40 GB (high speed unlimited usage without time limit like Day/night) Now they change my plan - > 15 GB Day and 15 GB Night ( Total 30 GB) on same price. (means they charge more 25%) I don't know, how they can imposed any plan without consumer's concern. This is cheating, to add customers by providing lucrative plans initially and later change them...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

MTS - Inaccurate data balance deduction

User
 MadiM on Apr 18, 2015
Hi, I'm using this MTS Mblaze for the past 4-5 months & it was fine but this month I got the balance 5gb day & 5gb night, within first 3-4 days I received the message that my 5gb day data has been used, I have no idea how it's been used because I'm using the way I was using it for last 4-5 months. Need to know the reason for this asap. Secondly before sending the reminders for the bill payment kindly check your system whether its been paid or not. It is really irritating to receive message for the bill which already been paid. Regards Chander Mahesh...
Complaint comments Read comments Complaint category Internet Services

MTS - Poor Network and not keeping promise of refunding

User
 aravinth2504 on Apr 18, 2015
From the day of purchasing the MTS data card, I don't get network speed greater than 250 Kbps. On the 3rd day of purchasing i registered the complaint and the technician was keeping on checking for the solution till the first month bill got generated and most of the data were spent by the technicians for the network speed check up. Now the first month bill has been generated and MTS is not willing to refund the amount paid. MTS No: 8645885056 Complaint No: FEB/10202 Refund Request No: 4885685 Regards, Aravinth.N Chennai...
Complaint comments Read comments Complaint category Broadband

MTS - i could not connect inter net

User
 venugoparao a s on Apr 17, 2015
dear sir i have htc desire vc t328d . this mobile cdma and gsm, i have mts sim i convert to smartsim but i could not connect inter net . i call 9141155155 costermer cate he say we have not not any settings, pls call 955 he say we have only give saluaction for modam, but basicaly i have recharge 107 net pack, sow i suffaring internet conect...pls give me saluaction regards venugopal rao...
Complaint comments Read comments Complaint category Internet Services

MTS - Worst Service in The World

User
 Gyanendraa Mishra on Apr 17, 2015
Dear Sir - I am Gyanendra Kumar, I have taken your MTS MBlaze Ultra Wi-Fi -and paid for that - your executive promised me that after verification your plan would be started but After verification - service has not started then i call customer care & executives - all given me only excuse s - Even after 5 days today, service not started- i Frasted - i asked to return my money - he (Excutive)said - money will not return - what i do ?? i am going for consumers court if my money will not return within 2 days MDN No. 8459886018...
Complaint comments Read comments Complaint category Broadband

MTS - MTS disconnection agreement breached (8645900692)

User
 Sandeep Gangadharan on Apr 17, 2015
I had been using an MTS datacard (8645900692) last year for which I had raised a complaint for low internet speed As the issue had not been resolved, I stopped using the card. On 29th Dec 2014, I was asked by the MTS call center person to make a full and final payment of Rs.572 along with a written request for disconnection which I gave to the person who collected the cheque. After collecting the payment, MTS has again raised another mail asking for further payment to disconnect the datacard (one on which they never resolved my complaint and hadn't been used for 4 months). Now they have sent...
Complaint comments Read comments Complaint category Broadband

MTS - Non-payment of charges- reg

User
 drjsubramani on Apr 17, 2015
Sir, I wish to inform you that I have been using the MTS data cards as given below: Prepaid cards: Numbers: 892596540, 9150270107 Post paid card: number: 2806969833 I had been contacted your agent for some years back and informed me that the post paid card is very useful and requested to buy a card. After a hectic discussion I have bought the Post paid data card. However, it was not working (connected) after two hours on wards. I have made number of calls every day to inform the problem. But no use. Then I called the agent and asked him to disconnect the connection and get back the Data card....
Complaint comments Read comments [1] Complaint category Unauthorized charges

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