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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
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MTS Complaints & Reviews

MTS - cunsuption in mts data card.

User
 Shivkumar vyas on May 26, 2015
my data card lossed 2.5 gb only 13 days, i'm not satisfied to my balance data. mene aisa koi use nahi kiya hai jisse with in 13 days 2.5gb data lose ho jaye. plz check my back record. my data card no. 8104098432. ur selfcare website has blocked but i'm not checked my data consuption. regard....
Complaint comments Read comments Complaint category Stock Market

MTS 3G Data Card - No Network in Sarojini Nagar Delhi

User
 pwn jangra on May 25, 2015
Dear sir, My self Pawan Kumar MTS Prepaid Data card No. 8459215628 has recently purchased dated 21st may 2015.your this connection & devices. From the date of purchase this connection I am not able to use your 3G service because there is very low network in my area (Sarojini Nagar-New Delhi) PIN 110023. customer care is not able to give me satisfactory answer for the same. I have purchased the connection in Rs. 1450/- and it is a totally loss for me, Please help me, Communication details is given below. Thanks Pawan Kumar pwn.jangra@gmail.com +91-9959596669...
Complaint comments Read comments Complaint category Internet Services

MTS - Internet Connection Speed

User
 sutapa sarkar on May 25, 2015
I had purchased a 40 GB MTS dongle about a year back. I had been promised an internet speed of 9.8 mbps as per the sales executive and as stated in the cover packet of the dongle. Initially the speed that I got was 300 kbps which later got reduced to as low as 10 kbps. I had complained to MTS regarding this about 2 months back. However this issue remains unresolved till date. Currently the speed is hovering around 10kbps and at times 1 kbps too. Request you to please resolve this problem immediately. I am VERY DISSATISFIED with my MTS internet connection....
Complaint comments Read comments [2] Complaint category Internet Services

MTS - Poor CC and Poor Appelite Level Too

User
 vijay07061980 on May 23, 2015
I saw lot of review about MTS data services here and YES ITS absolutely bad network to get in . I am using MTS 3.1 MBPS datacard for past 4 years. but now in recent 2 years service and speed become very Poor and Cheating Offers .. Like, got sms from MTS recharge Rs 499 with usual benefits 5GB + Additional 2.5 Gb and i did the same. BUT they gave additional 2.5GB as dedicated account balance with validity 30 days only and cannot be carry forward next month. Then whats the use of this offer. Mailed CC of MTS, but its no use ( all know this) and communicated MTS Appelite Authority " Sir why balance...
Complaint comments Read comments Complaint category Broadband

MTS - big faurd company MTS

User
 prathik56 on May 23, 2015
Dear sir/mam My datacard number is : 8694806288 I have complainted in customer care regarding the data card issues but they are providing me silly answers. Even authorised MTS service center as aggred that its should be replaced datacard due to data card problem. On call conference with customer care esculation department. Still the data card is in warranty then also they are asking me 850rs for replacement of data card. Buyed data card at rs 2150/- Service center asking charges 850rs And harassment by mts THIS IS THE FINAL IMTIMATION FOR MTS . TODAY END OF THE DAY IF I WILL NOT RECIVED...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

MTS - Threatening Calls from MTS

User
 sivapiriyaa on May 23, 2015
Myself Sivapiriyaa, House wife from Srirangam, Trichy Dist, Tamilnadu. I have purchased M Blaze data card on 12.09.2014 & the number is 892590162 Got a call for activation on 13-09-14. As I'm being a House wife they asked for a deposit of Rs.1000. The deposit amount has been given on 15-09-14 to Siddiq 8870767772 who is a sales person from Reliable Marketing, 1 Municipal Road, PLA Showroom, Maruthi Complex, Cantonment, Trichy - 1 but without any receipt. The dongle Activation date is 16-09-14. When asked about the deposit amount they told that it will be reflected on the 1st month bill....
Complaint comments Read comments Complaint category Internet Services

MTS - KROMA TELECOM 3G INTERNET DIGITAL TOWER INSTALLATION

User
 srinidhi CN on May 23, 2015
I am Srini from Bangalore...I have received a NOC, Sanction Letter, on your letter head signed by Manoj Roy of KROMA on payment of Rs 4550. I have been asked to Pay Rs 51, 250 towards STATE TAX for 3G Tower Installation .How authentic is this?...
Complaint comments Read comments Complaint category Other

MTS - mts sim m roj paise kaat daite h1

User
 rjdrt on May 22, 2015
my mts no 9875184764 sir maire is no pr pahle b paise kate the tab b koi complain nhi suni or waha s paise refund krne s mana kr diyethe or kha ki aage s paise nahi katenge but y to had hi ho hgayi is baar to 70 kaatdiye i want to all this money refind bcoz its not mine fault its company fault iski puri cheaking ho taki aage s in futurw kisi b custember ko problm na ho...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - MTS cheats the customers

User
 arjunbhargav on May 22, 2015
I brought a MTS Mblaze postpaid plan for 1200 rs and I asked the mts customer care can we change it to prepaid and he said yes but after three monthes and I even asked is there any extra charges for changing the connection to prepaid he answered no. After three monthes of my usage I said I want to change my number to prepaid and then they said for changing the number to prepaid you will have to recharge for 509 rupees I was shocked by their answer and I asked them how much data will be there after the recharge he said 100MB. This is a very big cheating...
Complaint comments Read comments Complaint category Broadband

MTS - Customer care Not reply me...

User
 Mr.HAQ on May 22, 2015
mere pass MTS ka Postpaid connection he, Jiska No. 8104504109 he. Pichle 2 mahine se Dongle sahi nahi chal raha he, maine kahi bar complain ki lekin har bar alag alag jawab milta raha. Me service centre par bhi gaya Lekin ye kaha gaya ki 10-15 din lagenge. Me business man hu, mera Web Designing ka kaam he, bina internet ke mera kaam chal nahi sakta, aise me 10-15 din ka time service centre ki taraf se manga bilkul galat he. Maine kaha mujhe Standby Dongle provide karwa do, to woh bhi nahi karwaya gaya. Thak haar kar me vapas aa gaya. Dongle me problem bar bar aa rahi thi, , , chalta chalta beech...
Complaint comments Read comments Complaint category Internet Services

MTS - MTS - Fraud Company

User
 Sha_Smart on May 22, 2015
I want to disconnect the MTS postpaid connection since i have facing connectivity issue from the very first day and till now. i called to the customer care number and told them to disconnect my connection but they asked me to pay rs.636 for first month payment. Hey i dint even use 1kb then why should i need to pay? I called many times to mts customer care excutives to disconnect the connection and refund me for a modem which is not used till now but there are no useful response from them. They are not at all willing to answer my question even. Horrable experience. Great service by them....
Complaint comments Read comments Complaint category Broadband

MTS - POOR SPEED IN MBLAZE

User
 Udit Govil on May 20, 2015
I HAVE BEEN FACING POOR SPEEDS FOR PAST TWO MONTHS, THIS MONT ONLY PLACES TWO COMPLAINTS AND BOTH WERE CLOSED WITHOUT ANY REDRESSAL COMPLAINT NO. 1862 AND 2333. CONNECTION NO. 9152986288 PLEASE CONFIRM RESOLUTION, ELSE WILL NOT PAY FURTHER BILLS AS CONNECTION SPEED IS NOT WORTH AS COMPANY CLAIMS AS IN BEGINNING ALL WAS NORMAL AND SHOWED GOOD PERFORMANCE. PLEASE CONFIRM, AND TREAT THIS AS NOTICE FOR DISCONNECTION AS TRAI ALSO STATES IN ITS REGULATIONS FOR NON PAYMENT IS COMPLAINT IS NOT RESOLVED IN A SAID TIME THAT I ALREADY DID AND WAITED PATIENTLY FOR ALMOST TWO WEEKS NO RESULT. SEE ATTACHED...
Complaint comments Read comments Complaint category Broadband

MTS - No response

User
 Gayathri Kadirvel on May 20, 2015
I purchased a 3G post paid instant WiFi kit on satuday(16/05/2015) from MTS Showrrom, Ambattur, Chennai, Tamil Nadu. I was not given a bill for this and they promised to give me the bill on Wednesday(20/05/2015) but there is no response from them. Also I was promised that the device would be activated on Monday(18/05/2015) by 9PM but the activation was done only today (20/052015) around 11.30AM. There was no response when I contacted the customer care over the phone for three times. Also the speed is very low. It's not even 1mbps. One of the worst customer services....
Complaint comments Read comments Complaint category Internet Services

MTS - TERMINATION OF MY DATA CARD - 8459295684

User
 sandeepmadhura on May 20, 2015
Since 18th May 2015 I am writing to MTS customer care to terminate my data card account no. 8459295684 with immediate effect. But no body is responding. I tried to reach on their customer care number 18002081955, there is no option to register this request. Why should I pay any rental after 18th May 2015 because of the carelessness of MTS. Snapshot of the email is attached. Regards Sandeep Sharma M - 9582995520 email - sandeepsharma1@gmail.com...
Complaint comments Read comments Complaint category Internet Services

MTS - WORST CUSTOMER SUPPORT EVER MET

User
 Harshith S on May 20, 2015
I had got a MTS data card 4 months back. and right from the first day it had speed issues, so i raised a complaint . wt they do is they keep forwarding my issue telling ur complaint is in forward state plz wait... i kept waited and suddenly got a msg texting your complaint has been resolved. They i raised a complaint again like 5-6 times, the same thing was happening. I was even mailing for mts support...but not even a single reply... 4 months i have paid my bill for using nothing.. i get speed of 5kb/sec wt do i do with this.. so what i did was i started recording all their calls and messages...and...
Complaint comments Read comments Complaint category Internet Services

MTS - F& F done , Still amount claimed

User
 gargkav on May 20, 2015
I have cancelled my MTS data connection in the month of Jan . After that there is no internet usage, I was told that once I pay the Jan month bill my data connection will automatically be cancelled . But I have got bills and calls from MTS to pay my monthly bills. I received a call from MTS Lawyer and then I paid Rs 2155, First I want a refund of that amount as I Have not used the service. Even after that I am receiving calls for payment of dues....
Complaint comments Read comments Complaint category Unauthorized charges

MTS - Not providing the service for what they are quoting

User
 Khandelwal Sumit on May 19, 2015
To whom it may be concern MDN No. 8432309268 This is in regard to the problem in network connection while using MTS postpaid data card. I took the connection on 11th of May 2015 and got activated the connection on 12th May 2015. Since that day I am facing the network issue. I complained the same to the customer care on 14th May 2015 and once a executive of MTS operated my system through remote access to resolve the issue and when he found that it can't be resolved by the same process then he told me that Sir, a authorized personnel of the company will come at your place and resolved the...
Complaint comments Read comments [1] Complaint category Internet Services

MTS - Non-refunding of my deposit amount

User
 amitkbaranwal on May 19, 2015
In respect of MTS data card No. 8459618126, i have requested to refund my deposit amount of Rs. 900/-, since the service of the data card is very poor. 2. It may be noted that when i purchased the data, which was activated on 22nd December, 2014, it was guaranteed by the sales executive (Mr. Sandeep -Mob No. 9266511257) that if you would not be satisfied by the services within 15 days and requests for refund of deposit amount i.e. Rs. 999, the same would be refunded. Since the service of data card was very poor and the MTS executive did not resolve the issue, i requested to close my connection...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - MTS speed in MBlaze

User
 Ganezh.be on May 18, 2015
MTS INDIA The complaint reference number is MAY/5493. I raised an complaint on 14-May-2015 for MTS Blaze speed issue, which I was getting a download speed of...
Complaint comments Read comments [1] Complaint category Telecommunications

MTS - Fake Data usage

User
 Ranjith Kumar on May 18, 2015
i bought a mts data card 8925914631 plan 40 GB unlimited, after 3 months they changed the plan 20gb day and 20gb night after few months again changed plan 15 gb day 15 gb night, from yesterday my data card is very slow, i checked with cx care, they told i consumed the 15gb day data, but i am not consumed that much of data they are showing fake records and they did not give usage records, and then my night usage balance is 12Gb i have used more than 6gb they are showing fake usage . did not respond properly...
Complaint comments Read comments Complaint category Internet Services

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