MTS Customer Care

MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
+91 91 3715 5155
+91 91 3795 5955
Mobile:+91 91 4515 5155
155
Fax:+91 91 3736 6366
+91 91 3716 6166
+91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,

View More Information...
Satisfactory Rating
1%
Complaints
1672
Resolved
10
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MTS Complaints & Reviews

MTS - Messages for recharge data card

User
 Devendar Rajput on Jul 28, 2015
Mts company r frod @big cheetar muge mere datacard k rajestar no. No par SMS k thru batya 499 k Pack par aap ko milta h 5gb data+2gb watsaap data or uske 1hour k bad jab mane 499ka recharge karwaya usme muge mila 4096mb data castmarcear se bat ki to bola sory 499me to4gb hi milega to muge SMS k dawra mts ne bewkoof bnya. Kirpya koi samadhan kre...
Complaint comments Read comments Complaint category Internet Services

MTS - Waiver and activation delay

User
 nkgupta1980 on Jul 28, 2015
This is your kind attention that my mts data card no 8459632658 was pending rs 1324 due to mts irresponsible services of mts because so many times I complained them but instead of doing something they always closed my request without any information finally after discussion with mandeep Kaur her no is 9873807646
I deposited 1000rs in their account because she committed to give waiver of rs 324 and also send me a mail regarding waiver of rs 324
But still I am waiting for waiver updation and activation of my no now she is not picking my phone also
Plz do something
Regards
Complaint comments Read comments Complaint category Internet Services

MTS - The speed is not as promised

User
 aakash57 on Jul 28, 2015
I have purchased the MTS card from the MTS official dealer 1 week back. They have told me that the speed will be near about 3 mbps. But at my location the speed is coming as 0.23 mbps.
I have complaint in the customer care. Customer care person from MTS was very rude and was not even ready to file the complaint. He told us we need to wait for 2 months and meanwhile they will try to resolve the issue.
Why should I wait for 2 more months and pay full for the 0 speed.
They promised to refund if speed is less than 1 mbps, but now response from customer care is pathetic. They say...
Complaint comments Read comments Complaint category Broadband

MTS - MTS Speed issue

User
 sumitjani on Jul 27, 2015
I have bought a MTS 3G data card couple of months back. The subject company is released a lot of advertisements on the internet, television, radio about the bandwdith speed and service it provided to its customers. I also bough the data card after coming under this influence, however, soon after purchasing the same, I have realized that the bandwith speed committed by the organisation under 3G plan is 14MBPS, however, the speed delivered by my device is barely 500 KBPS which is way below the expectations. After contacting the customer care I was informed that my place comes under high usage area...
Complaint comments Read comments Complaint category Internet Services

MTS - Comp lent for remove my mts data

User
 sandeep rahul on Jul 27, 2015
plz give my 7 day using data detail, my 6 gb data automatic remove in my my mts account plz check it, otherwise will not pay my mts dongle bill ...your compny cheat with me, i didn't use data ...so i have send a msg plz help and give me back my data Balance...
9136549270 dongle number
9540168881 alternate number...
Complaint comments Read comments Complaint category Internet Services

MTS - Very Bad & Pathetic Services from MTS India (SISTEMA Shyam Tele Services Limited)

User
 naveen28289bang@gmail.com on Jul 27, 2015
I made a bad choice of availing services from MTS India. Internet services provided by MTS India are pathetic & dishonest in terms of Internet speed. Also, they are very poor & unprofessional in handling customer issues and concerns. Promise of speed in mbps is fake and cheating strategy other than marketing strategy. They were unable to resolve the speed issue at all. Here my issue with MTS India: I was marketed of 3g in mbps speed and blinded me to purchase the device. It got activated within 3 days (appx.). On the very next day i raised the speed issue (speed was in kbps whereas they promised...
Complaint comments Read comments Complaint category Internet Services

MTS - Not even 1% professionalism entire customer care team complaint team and technical team

User
 balajitech1 on Jul 27, 2015
Hi all,

I am having speed issue with my mts data card mblaze, for that i have raised so many complaints and no action taken and they simply closed my all complaint tickets for this july 2015 month raised

" not even called me and not even tried to resolved my issues and finally they not even confirm to call if this issue is solved or not" without informing me all these things they simply closed all my tickets. . .

Jul / 7158 - closed without solving issue and not even informed me
Jul / 8185 - closed without solving issue and not even...
Complaint comments Read comments Complaint category Internet Services

MTS - Unprofessional way of billing

User
 yardley on Jul 27, 2015
Initially I had an unlimited plan and I had some speed issues for which I wanted to cancel the connection. when I placed a request for cancellation the agent called up and said he will improve the services and the speed would get better. Since I was sceptical, I went for a minimum plan of 444/- with 3 GB limited Data to try out. I check with the customer agent if I would be intimated once I reach the 3 GB limit for which they said yes, I asked the same question 2-3 times to make sure that ill receive the SMS once I reach the 3 gb because I know it would cost huge if I use the data beyond the limit...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Harassment by MTS Collecting Team

User
 DeepeshSharma on Jul 25, 2015
I am being harassed by MTS Collection Team regarding my Data Card (8459192363). Following is the issue - I raised couple of complaints regarding my internet connection. Issue was the frequent disconnection. I contacted customer care team several times with no luck. There was no resolution provided to me. My last complaint (JUNE/14262) which I raised on June 23, 2015 was closed without providing resolution. Same thing was done with earlier complaints. I was told that I was unreachable But I have always picked up their phone. Moreover, Phone is not the only medium to contact. They could have dropped...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Forgery, Miscommunication & Dissatisfactory Performance of 3G Data Card.

User
 richie singh on Jul 25, 2015
I have bought a MTS 3G data card about 2 months back. The subject company is released a lot of advertisements on the internet, television, radio about the bandwdith speed and service it provided to its customers. I also bough the data card after coming under this influence, however, soon after purchasing the same, I have realized that the bandwith speed committed by the organisation under 3G plan is 14MBPS, however, the speed delivered by my device is barely 500 KBPS which is way below the expectations. After contacting the customer care I was informed that my place comes under high usage area and...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Complain a balance deduct

User
 habbibur rahaman on Jul 24, 2015
Hi,
Sir/ Mam

I am using the MTS connection for the last 5 Yrs.-9136688987. Last week I have taken a new number-8459430105 it been a very bad experience for me because on 19th to 22nd july at every day and night they have deducted 30, 40, 45, 50, 58 rs. amount. When I call to customer care they told me that the amount will not be refundable, how could this possible that they have activated the service without giving me any information.
I would me highly obliged if you take necessary action & refund my amount ASAP.
Looking forward to your positive response.
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Very Bad Speed

User
 savehumans on Jul 24, 2015
I purchase MTS wifi connection 1 month back. In first week of purchasing I got very good speed. But since den I'm getting avg speed of 300KBPS. I register a complaint on 26 June and they said "Every thing is fine @ our end" Every time I asked to resolved my issue, they send their predefined email template. They haven't resolved my complaint yet...
Complaint comments Read comments Complaint category Internet Services

MTS - MTS device is not working for more than one month

User
 JavaidRashidMalik on Jul 24, 2015
Hi Team, I have been using the MTS Data card “8459899489 “for more than 6 months but before one month it stopped working. I submitted many complaints to MTS but all in vain. Every complaint was closed with the comments “we tried to contact you but could not reach to you” Later on I went the dealer from where I had purchased the data card Device. He personally called the field engineer who called me later on and replaced my Data card with old device which worked for few days and then stopped working again. In order to ensure the problem is not with my machine I used other New MTS...
Complaint comments Read comments Complaint category Telecommunications

MTS - Disconnet the dataconnevction

User
 bgautam on Jul 23, 2015
I wan to disconnect post paid data card services of number 81o4367660. I have cleared all the dues(you can check). from next time onwards i dont want any bill generation for this number. other i have to go to conumer court. Regards, BHUPENDRA GAUTAM Mobile no.- 7023090320...
Complaint comments Read comments Complaint category Internet Services

MTS - Disconnect the dataconnection

User
 bgautam on Jul 23, 2015
I wan to disconnect post paid data card services of number 8104367660. I have cleared all the dues(you can check). from next time onwards i dont want any bill generation for this number. other i have to go to conumer court. Regards, BHUPENDRA GAUTAM Mobile no.- 7023090320...
Complaint comments Read comments Complaint category Internet Services

MTS - Not Working in Tirupathi.

User
 prasanthraju14 on Jul 23, 2015
hi, i have purchased MTS dongle in Bangalore. i have clearly asked them, whether it will work in Tirupathi or not. Person who has sold it, told it will work. but it dint work in tirupathi. and they have cut my connection with in one month. and now they are sending some notice for payment. i don't want to use mts now, because purpose of buying it was not fulfilled and the point of time i required the most. and i don't want to pay the bill as i have already wasted 2000 rs on this....
Complaint comments Read comments Complaint category Internet Services

MTS - Payment transaction failure - Postpaid Bill payment - not refunded to my bank account

User
 karlmarxk on Jul 23, 2015
Hi Sir/Madam, I am Karl Marx K, I am holding MTS number 8925540182. I tried to pay Rs 2023 on 30-Mar-2015 via Net banking, transaction was not successful and got failure message. On next day(31-Mar-2015), I have received an email from MTS with below mentioned content. "We would like to bring it to your notice that the online payment made towards your MTS bill of Rs. 2023.00 for 8925540182 on 30/03/2015 has not been successful from your bank. The deducted amount will be refunded to your respective bank account within 7 working days from the date of failed transaction. " Still I have...
Complaint comments Read comments Complaint category Internet Services

MTS - MTS NO 8925909298 - DATA CARD CLOSURE ISSUE

User
 justice123 on Jul 23, 2015
I had sent the mail to Mr Saju - Collection Manager - (Mob : 91500 00919) M/s.Sistema, Ambattur Branch, Tamilnadu and he is informing me that I have to solve the issue with MTS Franchisee M/s.Sachin Links (T.Nagar - Tamilnadu) only. Please go through the appended mails and arrange to send me the NOC as on 19th Dec’14. From : rajeshavs@yahoo.co.in To : mohamed.saju@mtsindia.in;mtstamilnadu@mtsindia.in Dear Saju, I had closed the abovesaid MTS Data Card facility on 19th Dec'14 itself by paying Rs 1, 048 (Bill Amt for Rs 799 for Dec'14 along with Closure Charges) at Sachin Links...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Regarding payment

User
 Jebavaram on Jul 23, 2015
Hi, Regarding the MTS bill payments for the below account Subscriber Name-Mr/Mrs. Kanda Swamy S Sub: Your MTS Mobile No/ DATA CARD NO : 8925959820 Account No: 2808120503 Net O/s.Rs.1766/- See i used MTS for 1 month, and from the day one i have lot of issues using the connection, this issue i have made complain to your customer care daily, take my records you can find more than 40 calls in my name.. But every time they told me sorry for inconvenience caused and finally they told i need to pay.. that time i was ok to pay but i dint even used internet properly for a single day. Finally...
Complaint comments Read comments Complaint category Broadband

MTS - Regarding poor speed

User
 Hemant26 on Jul 23, 2015
Dear sir/ma'am, I am hemant singh. I reside near Shipra Mall, Indirapuram, Ghaziabad. I bought mbalze ultra wifi postpaid few months ago. I took a plan of 40 GB Unlimited. Initially for a month the data speed was satisfactory but after that the data speed is so poor that i have to access net from my phone instead of the data card. So now i am thinking to withdrew the connection and look for other better sources....
Complaint comments Read comments Complaint category Internet Services

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