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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
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MTS Complaints & Reviews

MTS - Very Poor Service after 20GB in plan of 40GB with 3G Speed

User
 patel.ashwin30 on Aug 28, 2014
Hi, I am Ashvin Patel, using MTS from last 4 months. I bought his plan of 999 INR per month which will give 40GB usage of Internet in 3G speed. It works properly in first 2 months, but now from last two months they reduce speed very badly. I am using bit torrent to download movies, software and games. Now they said that it will have lesser speed in torrent download. I am not getting why this is happening, they continuously says that it will happen. Please do not purchase it just by watching its add in which new born baby starts using internet. Very poor company, cheat with customer. Spread...
Complaint comments Read comments [1] Complaint category Broadband

MTS - About the data plan provided by the dealer and confirmed by customer care

User
 Amit Kaliya on Aug 27, 2014
Sir, my name is amit kaliya and my mts mblaze data card no. Is 9667901581.I have recharge my mts data card by the amount rs. 999 and ensured by the dealer as he conformed by the customer care that i have received 20 gb. Of data usage for 1 month.But before that amount of data used by me and the time also avaliable i.E. Aproxx 11 gb. Of data used by me and aproxx. 10 days left for its usage.My mts homepage prompt the msg of usage of 80% of data used by me.This is fairly cheat by the company as they given the data amount not used by me and time of its use also left.Sir kindly help me because this...
Complaint comments Read comments [1] Complaint category Internet Services

MTS - consumer harassment

User
 sumit1987 on Aug 27, 2014
I had a mts connection number(8641841748) for data card.but one day a mts representative came upto me and said that they have launched a new wifi data card, so I asked him to disconnect the old one and he issued me a new connection number(8926346119).he took the previous connection dues from me in cash and the charge for wifi data card in cash too. after 2 months they sent me the bill for the old connection, I refused to pay it as I was already paying for the new connection which I was using. they started to threaten me giving me dates to appear in delhi high court and giving me case numbers later...
Complaint comments Read comments Complaint category Internet Services

MTS - About The Data Plan

User
 Ghanshyam Kalia on Aug 26, 2014
Sir, I Have Recharge My MTS MBlaze Data Card For The Sum Of Rs. 999 With The Amout Of Data 20Gb. As Per Dealer{As He Conformed This By The Customer Care.But I Haven't Use The Amount Of Data i.e. Aproxx 12 Gb.But The Home Page Provided By The Company As Per Connected The Data Card Says That I Have Use 80% Of My Data Plan.Sir Kindly Take Some Serious Action Because I Have This Problem For Many Time And I Have Given Application About Problem Before, Sir Kindly Help Me...
Complaint comments Read comments [1] Complaint category Internet Services

MTS - Complaint not resolved and data card got deactivated

User
 Sanjeev_M on Aug 26, 2014
MTS Complaint No : AUG/6013 I had registered a complaint regarding speed issue on August 13th. Also, mentioned that I won't be able to pay the month's bill unless the issue is solved(last date for bill pay was Aug-18th). They replied stating it will be resolved in 22 hours. They planned for a technician visit to my home by Aug-16th. However, no one showed up on that day. On Aug-18th afternoon I called customer care again and they promised for technician visit on Aug-19th. Neither technician came nor any updates on issue status. On Aug-19th I sent out a detailed e-mail stating the issue...
Complaint comments Read comments Complaint category Broadband

MTS - mblaze ultra wifi 3g+9.8mbps speed

User
 venkat18121983 on Aug 25, 2014
Dear sir/madam I had purchased mblaze ultra wifi through mts excutive on 20/08/2014 .but when i connet to the system the internet speed was such a slow which i never seem any service providers speed.totally waste network.worst customer call response....
Complaint comments Read comments Complaint category Internet Services

MTS - false data uses

User
 chnka on Aug 23, 2014
This is to inform you that I, Pramil Ranjan Sutar, a holder of MTS Data card holder numbered 9143898582, recharged my MTS number with Rs.999/- on 22/08/2014. But I have not got even 2G speed. After that I contacted to customer care where I was informed that I have already used my 20GB 3G Data with in 8 am to 11.59 p.m. as a result I am not getting 3G speed. But in this period I have not used any data as my Data Card was disconnected. Is this a joke? Am I being a victim of fraud? This is very unfortunate that a company like MTS fails to maintain transparency with their customers. Thanking...
Complaint comments Read comments Complaint category Internet Services

MTS - Not sending the post for the bill payment on time neither reminding through Gmail

User
 anamika d on Aug 23, 2014
I have purchased a device MTS Blaze and during filling the form i was asked how do you want the information regarding your bill so i told that i want it through post...but my device was activated on 11 July and its 20 August even till now i have not got any post from the MTS Company such bad service i have never seen before...if you tell to do something than complete it. I maild the customer care to ask for my bill payment date and it was than when i was replied and told that is 18 of every month when i have to pay the bill. Isn't it your responsiblity to send the post when you said it ?? I have...
Complaint comments Read comments Complaint category Products & Services

MTS - My data carry forward problem MTS No: (8925488996)

User
 Edwin Raj Edward on Aug 23, 2014
Hi, I am using MBLAZE 4.5 mobile (8925488996) purchased 3 months earlier due to the DATA plan, So far i have carry forwarded each & every month promptly. Today (23-08-2014) 10:57AM got a automatic SMS of usage details ("Your last data session usage is 1075.10 KB, charged 1.051 MB. The remaining balance is 92883.353 MB valid till 23/08/2014") Today is 23/08/2014. Before recharging i contacted Customer care the said that my DATA validity expired on 22/08/2014 itself. For more than 5 times, they said that senior officer will call me back within 10- 30 minutes. No on responded for my...
Complaint comments Read comments Complaint category Products & Services

MTS - low speed-beyond the limit

User
 vy_shock on Aug 23, 2014
hi this is vyshak from Tumkur, karnataka.My mbalze number-8710090258, 6 months back got this mblaze ultra with wifi, they claimed for mblaze ultra you will get speed upto 9.8mbps but here i'm getting only speed upto 300-450kbps and in rare cases that to at night time once a week i'll get 1.5mbps.I complained to customer care but they didn't respond properly and gave some irritating reasons like ''that is also a good speed and all''.here i'm paying for 9.8mbps speed and getting only some 300kbps speed! what's all these?So please take this complaint seriously other wise it'll be better if u give atleast...
Complaint comments Read comments Complaint category Internet Services

MTS - worst service after 3 months no activation

User
 syed123 on Aug 23, 2014
sir i purchased one MTS postpaid data card from sanjai infotech(8925162721, 8680878765) on 2 months before they charged Rs 1100 but still my mts is not activated and they dint pick my phone so i purchased airtel data card i want to refund my money my mts data card number 8645959494thers is some serial numbers in that pack A000009E131D6 AND 405891611601786 Thanks syed basheerudeen.f chennai 8681073762...
Complaint comments Read comments Complaint category Internet Services

MTS - illegal charges, bill reversion and activation of device

User
 nishantb4u on Aug 23, 2014
ontact Us Careers Show more.. menu akosha logo search #976877 My MTS Complaint Filed on: 23/08/2014 | Loss amount: Rs. 1000.0 Hi, My mts device was faulty and I made a complaint on 25th july with complaint no Jul56367. I repeatedly told the customer care people that my device is faulty but they filed a complaint for connectivity issue which was autoclosed and I was not intimated for the same. When I got to know about the same I asked the customer care to file a fresh compalint for faulty device they again filed a complaint but still the customer care filed a complaint for connectivity issues...
Complaint comments Read comments Complaint category Internet Services

MTS - suffered due to misleading information and communication gap

User
 Chandan Misra on Aug 21, 2014
Dear Sir, My data card stop working from 16th august 2014. Initially I thought it may be network issue. But it failed to connect for longer period. Latter I realized my Services may be stopped because of non-payments of bill. I Paid Rs. 1000 (Transaction ID: 1749088) On 19th august and contacted your customer executive to get my data card activated. The information given by your executive is confusing and misleading shocking he said “Sir your payment is not updated in the system and so u need to pay again to activated your account. When I asked about the payment that I already maid he said...
Complaint comments Read comments Complaint category Broadband

MTS - Deactivate the data card no. 8459824164

User
 Mayank Kushwaha on Aug 21, 2014
Dear Sir/Mam, As I have to come in roaming (Mumbai) for 2 years. So please deactivate my post paid data card no. 8459824164 ASAP. I'll not pay any extra amount if it'll not disconnected from your end within 24 Hr. Regards, Mayank Kushwaha...
Complaint comments Read comments Complaint category Internet Services

MTS - promised for 10 gb data and carry forward for next month but it lapse in one month

User
 triyogi on Aug 20, 2014
Dear Sir/madam, Few days before i bought new mts data connection with 10 gb data which need to be carry forward for next month, but as one month is over al data lapse and remaining data was also not carry forwarded. when i called in customer care they told me when u do new recharge before new month start then only your remaining data will be carry forward. I was completely betrayed by them before they told nothing like this and i paid 1500 for new connection, and it over in one month, Everyone tried to make fool to customer, this is limit in India. kindly look into the matter and try to...
Complaint comments Read comments Complaint category Broadband

MTS - False advertising & pathetic products

User
 Anish Dhing on Aug 20, 2014
Background: This company promises for 3G+ services with 9.8 MBPS speed with its product MTS MBLAZE Ultra. Issue : since we purchased this product never get even 1/10th of their promised internet speeds. Speed is just below 10% of what they advertise and promise. Their customer care refuses to take complains and call this as normal speed. Wrote many mails called many times customer care but no resolution was provided. Feel helpless and annoyed with such bogus companies and the condision of poor indian consumers who have not alternate but to suffer in the hands of these cheaters. Please help...
Complaint comments Read comments Complaint category Broadband

MTS - unavailability of network...unable to deactivate my data card

User
 sssuhas on Aug 17, 2014
Ss Suhas <drsssuhas@gmail.com> Aug 8 (9 days ago) to customercare My mts number is 8694820219. just last month back i got mblaze activated which claims to provide speed of upto 9mbps. unfortunately my download speed has not crossed more than 1 mbps, to complain the same i have tried mts blore customer care number many times but no one is picking the call. Its just making an extra cut of my pocket. Hence i have decided to quit this pathetic connection at the earliest. Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you....
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - New connection not activated

User
 swarup99 on Aug 16, 2014
Dear sir, my name is swarup mondal, i have taken a new connection on 13-08-2014, my mts no is (9143886258), the dealer shop name is Think Tomorrow(129ASP. Mukherjee Road, Kolkata-29), they have told me that i will be getting the connection within 2 days, but still now i have not got the connection, when i am calling they are disconnecting the line. I need to work on internet daily. so if u kindly do something about this i will be very thankful....
Complaint comments Read comments Complaint category Computers & Accessories

MTS - Worst ISP worst customer service

User
 Vinod Xavier Thomas on Aug 16, 2014
I have been using the Mts mblaze 999 plan for a couple of months now. The speed rarely exceeds 0.5 mbps. So I called the customer care and filed 3 complaints in 2 months and still no resolution. They claim they tried contacting me which is not true and then they claim the complaint has been resolved. When I say that the speed is still the same they give me a new case number. When I try to explain to them this is not good service I was told by the customer service rep that I should have checked about MTS before buying. That I must say was perhaps the most sensible thing I have heard from MTS. This...
Complaint comments Read comments Complaint category Broadband

MTS - Not Activated My Stolen Number...

User
 Dr-Parvez Basar on Aug 13, 2014
Respected Sir/Maa'm, I The Time Of Ramzan Our MTS Mobile Stolen from My House! The Stolen Mobile Number is 9126106060{West Bengal Circle}.After 2 Days We Submitted A Complain in Nearest Police Station and Also Called MTS Customer Care to Request SIM Block.After Eid-Ul-Fitar I went to MTS Distridutor's Office{Mo-9153139239} and Submitted Original Copy Of Police Diary, Passport Size Photo and Xerox Copy Of My Mother's Adhar Card{Rowsanara Begum, Rabindra Sarani 2nd Lane, Nutanpukur, Bandhgora, Pin-731204}.After Verification, They Gave Me A Replece SIM and Promised My to Activate My Number Within...
Complaint comments Read comments Complaint category Mobile Service Providers

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