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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
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MTS Complaints & Reviews

MTS - Company not providing proper service

User
 Vedagopan on Mar 4, 2015
No response from company side... I logged in many complaints regarding speed issue on my Mblaze no:9142904357, concerned people will not do nothing for solving my issue. Now due to PPP validation error i cannot use the connection day by day my time and money loses for the connection, plz find the attached photo proof and my complaint nos. 1.FEB/7082 2.JAN/2764 3.JAN/1432 4.FEB/2452 5.DEC/9765...
Complaint comments Read comments Complaint category Airlines

MTS - threatened me

User
 rohit chowrasia on Mar 4, 2015
I got a call today from a lady Nisha Agarwal (+919136032613) claiming to be from a Verification Department of Delhi District Court. She just confirmed my name, number and address and said that Advocate Vikram Rana has filed a case against me in Delhi District Court and hence I need to go to Delhi for the case. She further confirmed that she does not have any details of the case and gave me the case file number and the contact number of advocate Vikram Rana(09953524710) and asked me to contact him to get the case details and decide whether I want to settle the case or promceed with the case. What...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Regarding Fault Speed and message

User
 ksmkhan786 on Mar 4, 2015
I have a MTS data card wifi 8104325976 which i got in nov. 14 after that nov month i will get the speed of like null.cannot even browsing no website response soon like 2g working, ...i compliant on mts customercare..they said in your area our technical team is working and at end of month u will get speed..but this fault message give continuously for three months..in march moth they still says the same bullshit that technical team is working..blabla... i m using data card in jaipur in three different locations...also in bundi city but no where i got the speed......
Complaint comments Read comments Complaint category Broadband

MTS - DATA CARD USAGES IN A WRONG MANNER

User
 Vijay Agrawal on Mar 4, 2015
I GOT CONNECTION OF MTS WIFI DATA CARD NO. 98750-89606, WITH A PLAN OF 550/- ACCORDING TO THIS PLAN I WAS PROVIDED 5 GB (DAY USAGES FROM 8AM TO 12 AM NIGHT) AND 5 GB (NIGHT FROM 12 AM NIGHT TO 8 AM MORNING) NOW WHAT THEY ARE DOING IF CONTINUE TO USE DATA CARD FROM MORNING 5-8, AND I DO NOT DISCONNECT THE SAME AT 8 AM, ENTIRE USAGES ARE COUNTED IN DAY USAGES INSTEAD OF NIGHT USAGES AS PER PLAN. ON COMPLAINT THEY ASK ME TO DISCONNECT THE DATA CARD AT 8 AM MORNING AND 12 AM NIGHT DAILY TO AVOID THIS WRONG CALCULATION. WHAT THE FOOLISH ANSWER, I WILL WAIT AT NIGHT 12'O CLOCK AND WILL SHUT DOWN...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Bill after cancellation request

User
 Harsha C V on Mar 4, 2015
We have requested for cancellation of MTS wifi dongle service in January 8th 2015. That time they have told to pay the bill amount of 1496Rs/- we have paid the bill. But after 1month again we received the bill for the January in the month of February and the customer service told not to pay the bill and they will disconnect the service. After 1month again we got the bill for month of February. Now they started asking to pay the bill then only they will disconnect the service. We have raised the ticket with customer care but of No use. Our MTS dongle no 8645958130 Kindly help....
Complaint comments Read comments Complaint category Broadband

MTS - Fraudulent and miscommitment by Mts employees

User
 saurabhkapil on Mar 4, 2015
I has taken an mts data card in 22nd dec 2014and number isv8459611725 and registered a complaint of speed on 26th dec it. i has recieved a call and has been informed to visit the mts centre . I has visited the MTS centre, nit faridabad and they has admit that these circles are having issues in speed and confirmed on mail that your refund of data card has been initiated and do not use the data card.I has since then not used and now to my surprise i has recieved reponses like we don, t have policy of refund and we will not be responsible for commitments and telephonic complaints, as they are not valid...
Complaint comments Read comments Complaint category Broadband

MTS - Regarding failure of new connection

User
 shubhamgoel106 on Mar 3, 2015
Dear Sir
I have purchased MTS BLAZE ultra wifi dongle from Laxmi Nagar Delhi 110020 on 27 February 2015.
My connection have not started yet. I have completed all the formalities and given my Aadhar card hard copy as a proof. I had called MTS consumer care so many times but they said that they have not got any documents of mine.I also contacted to my salesperson who sold me this data card but he was saying that he has already sent my documents in the company.Physical verification of my id has already took place on 2 March 2015. But still not any strict action has taken place regarding...
Complaint comments Read comments Complaint category Internet Services

MTS - Till not get coupon code- Reg

User
 Rajkumar2362 on Mar 3, 2015
I am using MTS Data card and i got message from MTS customer care.. Your bill was generated and you will pay 1113rs before 5th March 2015. You got one when you paid your bill before 28th feb 2015. the offer is, you got coupon code from MTS up to 2500rs from KFC. Till i did not get my coupon code. Am very disappointed from your service.. Many times i am called to Customer care for help.. He/She tell you got message with in 24 hrs but i still got any message from MTS.. Please take further action for my problem. I will hope you for my problem. Thanks......
Complaint comments Read comments Complaint category Internet Services

MTS - net speed issues

User
 RANBAKA on Mar 2, 2015
नेट स्पीड प्रॉब्लम्स इन नियर कुचामन कॉलेज कुचामन सिटी तहसील कुचामन सिटी जिला नागौर राजस्थान स्पीड अंडर 50kbps बल्कि नाईट मे मॉर्निंग मे स्पीड 150kbps लेकिन दिन में स्पीड ओनली 50kbps या कम 9468533200 इस नंबर से हर माह कंप्लेंट है...
Complaint comments Read comments Complaint category Education

MTS - do not deactivate my data card

User
 ashwani697 on Mar 2, 2015
Ashwani Kumar my data card no-8459970894 this card due payment say by MTS 1273 rupees i paid this payment 28-2-2015, at this time call customer care MTS i said that i close this data card but they say your due payment 1033 rupee more, this is bad by company...
Complaint comments Read comments Complaint category Business & Finances

MTS - MTS giving wrong commitment and not able to close the postpaid connection

User
 asma085 on Mar 2, 2015
MTS people gave wrong commitment including appellate in billing dispute. Initially I paid Rs 1000 as security deposit and got the connection activated after 4 to 5 days only after I paid the security deposit. I bought the modem on October 1st 2014 via COD option and recived the modem after 8 to 9 days. It got activated from 16 of oct 2014. They ask me to pay Rs 1000 as security deposit since your hometown address proof is out of service.I paid it. Initially they gave commitment regarding my security deposit Rs 1000 as, we would deduct during first month (I got full bill Rs 1122 40 gb postpaid...
Complaint comments Read comments Complaint category Telecommunications

MTS - Dongal is not working any after complaine no responce only doing time pass

User
 manish podar on Mar 1, 2015
Sir, I made complain to MTS so many time but they give complain number like FEB/9875 and after 2 days they will close the complain and say it will be resolved in 20 working hours but so will come to resolved the problem they only charge money monthly so plz do needfull.MTS NUMBER=9136458821 thanks...
Complaint comments Read comments Complaint category Internet Services

MTS - unnecessary balance deduction

User
 ankit jhinjhunwala on Feb 28, 2015
I have sent two mails to mts but haven't got any reponse - I have purchased mts dongle on 25 feb and till 27 i had used max to max 6gb but in the 27th night when i checked my balance it was showing as zero. I dont know how it was showing zero balance when i had used approx 6gb only. Also after this i made a recharge on 28th morning at 12:36 a.m. of amount 499 but at that time the wifi was not working, it was showing as connected in my cell but i was not able to surf in the net. I spoke to the customer care executive also they said me to wait till morning. I spoke to them again few minutes back...
Complaint comments Read comments Complaint category Internet Services

MTS - Deduction of 3 GB internet balance despite of not using the internet.

User
 nick454545 on Feb 28, 2015
MTS consistently deducting internet balance from the account although we have not used the internet. There customer care facilities are also very bad. They are telling fake records about the internet usage and when we ask to mail us the records, they denied. Very bad impression from the company....
Complaint comments Read comments Complaint category Internet Services

MTS - Worse service and liers employes

User
 kolapodda on Feb 27, 2015
These people are literally fraud peoples.Beware of them they say that they provide services at minimum prize but they will never deliver from last 3 months I am facing problem with device and network but they are rectifying my complaint.They are not good with their service, unfriendly peoples, Never up to the mark just not serving well. If you have a complaint forget that it will be get clear. Most of the staff lies about things they meant to do they will conduct false promises and never to completed work. If facing any problem it will good to throw the device because if you want your money back...
Complaint comments Read comments Complaint category Unauthorized charges

MTS - Worst response and action not taken regarding my complaint 9969

User
 rkpandiyan on Feb 27, 2015
I was facing connectivity issue with my MTS data card 8925540326 for past 30 days. Hence I have opened an compliant on 23 Feb, 2015 and got an feedback the compliant will resolved in 22 hours. Still it was not resolved, but got message that issue was resolved. On contacting customer care they simply said that they have called my but I didn't responded. It was very Worst response from them. I want it to escalate & need solution very soon. Compliant Number 9969 Contact number 9894359395...
Complaint comments Read comments Complaint category Telecommunications

MTS - 8925658771 / wifi service issue

User
 lakhi14 on Feb 27, 2015
Hi. I had purchased a MTS WIFI DATA CARD FOR 999/- after much persuasion by the advertisements and messages I was getting last year in November.. From the beginning the agent lied to me about activation/registration and I had to wait longer than I was told and I had to even go to a service center for help with activation. However I though it was an initial issue and then I started using the Internet wi fi which was ok. However in 2 months in Jan my problems started again.My device went dead - it stopped working and the light did not come on. I had to wait for 2 days since the service centre was...
Complaint comments Read comments Complaint category Internet Services

MTS - low speed and irregularity in service.

User
 prem chand ganganiya on Feb 27, 2015
Dear sir, I purchased an MTS data card vide. no. 8459636269 on 16-02-015 from om sai Telecom Delhii-11032 and he assured me that the speed is 9.8 mbps but since then, I have not seen the speed more than 0kbps -127kbps till today. I have made my complaints regarding this but no use. Can you tell me a place in Delhi where the speed is 9.8mbps? Due to this reason I could not start my new work of share trading. Evven the speed as I mentioned is not constant but fluctuate within a second. Please solve the problems or guide me to take the necessary steps. This problems is also giving me the mental...
Complaint comments Read comments Complaint category Utility Services

MTS - WORST DELIVERY, never go for MTS

User
 rkverma2106@gmail.com on Feb 27, 2015
i ordered a MTS BLAZE wifi dongle on 12th November 2014 and today is 27th Feb but till now no update on delivery, i lodged complaint so many times but every times executives said that in next 7-10 days you will receive your shipment. I havent seen this kind of worst service. For reference i am attaching my order number Order : 743643059115026 (Fulfillment In Progress) Order Status: Fulfillment In Progress Order Date: 12.11.2014 15:02 Payment Methods: Net Banking Billing Address ravi kant verma infocom network ltd, C-1, 2nd floor, Main shopping centre, vasant vihar New...
Complaint comments Read comments Complaint category Online Shopping

MTS - Please Please dont buy MTS. They are the worst of the worst

User
 americannnnn on Feb 27, 2015
They have the worst service . I have contacted them for the past 20 days and they are still not able to solve one small issue. And their customer care Mail id, i have never seen such thing anywhere you will only get acknowlegment mails and no response will be there even after 20 years. And the speed of the internet that is more aweful. So please go for anyother options instead of MTS if you want to live a normal life . Else you need to call mts customer care daily....
Complaint comments Read comments Complaint category Mobile Service Providers

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