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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
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MTS Complaints & Reviews

MTS - Poor Network Speed

User
 Jayadeep J on Nov 24, 2014
I have bought MTS postpaid data card before 2 weeks and I am using it from 10th of November month. Till today I have not received the minimum speed you have assured. I am getting just 100kbps where as they promised 9.2 Mbps.. Real PATHETIC . Please look at the screenshot attached. I am getting 50-100kbps only. I have raised 2 complaints NOV/3927, NOV/4735. I have not recieved any call so far and I can see that MTS team has closed the first complaint without fixing the issue.I have already called MTS customer care at least 10 times without any one looking at the issue. I expect better customer...
Complaint comments Read comments Complaint category Broadband

MTS - Data Card Never Started - Total Balance Depelated ...Connection # : 8459990196

User
 RKBnoida on Nov 24, 2014
I have been writing to this company since August 13th that I am not able to use their data card at all. I bought it for travel..due to non working had to borrow another data card. Now they say you have to recharge your data card..your balance is depleted. Whereas they agree that it was never used at all. Funny...I lost all the balance while their network or device had issues and they asking me to recharge the data card again...to loose money with them again? RKB 9810024632...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Very Poor Speed on MTS Data Card

User
 Adhivaragan on Nov 23, 2014
I am holding a MTS Data Card for more than 6 Months now, they are providing very slow speed on Internet Services but they assured me as I will get more than 3.2MBPS always during the Demo. Now I am getting less than 200KBPS of speed, I have sent several complaints to MTS team. They are not responsive and not sure how to fix this issue. My Data Card number is 8925366588 Very poor customer care not addressing the customer complaints. Please escalte to MTS Management to get this fixed. They are cheating the people of India. Regards, Adhivaragan D...
Complaint comments Read comments Complaint category Broadband

MTS - CREDIT LIMIT

User
 Piyush Akhawat on Nov 23, 2014
कनेक्शन नंबर :9667558849 मेरे क्रेडिट लिमिट जब मेंने कनेक्शन लिया तब 700 /- थी बिना मुझे कुछ भी सुचिता करे ही उसे कंपनी ने 5000 /- कर दिए जो गलत है तो मेरे क्रेडिट लिमिट वापसः 700 /- हो जाये जो मुझे सही लगता है तकिये मेरे बिल कभी 700 /- से ऊपर नई जा सके ! आप उचिता...
Complaint comments Read comments Complaint category Entertainment and Recreation

MTS - Vanishing of my prepaid balance without using

User
 babai1234 on Nov 22, 2014
Date: 22.11.2014 To, The Controller, Authentic Authority, MTS Prepaid Network. Sub: Complaining against the absurd vanishing of my prepaid a/c of MTS connection no: 8647945958 Respected Sir/Madam, This to bring to your kind notice that I had been using MTS connection since one year. Last month I recharged it with ₹ 248/- and it vanished with 15 to 20 minutes of Internet Face Book usage without any downloading or video chatting. Again this month the same incident happened but this time the usage was only reading and cancelling my e-mails. I was shocked to talk with the customer care...
Complaint comments Read comments Complaint category Computer Software

MTS - MTS MBlaze postpaid datacard no action taken upon multiple speed issue complaints, but simply sending bills for the unusable data.

User
 sathishrk1982 on Nov 22, 2014
I am Sathish Kumar from Coimbatore, Tamil Nadu. My datacard number 8645935922. I have been using it from the month of August 2014. During the entire first month I received 1 Mbps speed. From second month onwards the speed has gone down to 150 Kbps. Wifi is not even getting connected. I spoke with customer care regarding this and they simply suggested some stupid troubleshooting steps. I did all that and finally I even tried formatting my pc. No improvement. I checked the connection speed of my datacard with my friends computer, still the same speed problem prevailed. So finally I lodged complaint...
Complaint comments Read comments Complaint category Internet Services

MTS - Complaint against MTS Mblaze Ultra Wifi Datacard

User
 ashwanikumar2k14 on Nov 22, 2014
I am facing speed problem in MTS Mbalze Ultra Wi-fi since the day I have purchased, I got only 1 or 2 network bars inside or outside home. I have complained about this 3 times, every time I got a reply your area (i.e. Dwarka Sector-14) is not covered in high speed area and our network team is working on it, please wait and problem resolved. Is this way to resolve an issue....
Complaint comments Read comments Complaint category Broadband

MTS - Data Card and their service Account Number: 1904431832 MTS Number: 8711050438

User
 mohammed yaseen on Nov 21, 2014
MTS Account Number: 1904431832 MTS Number: 8711050438 Dear Sir, I am using MTS Data Card from past six months and also paying thier bills promptly, but from last 5 days the Data Card is having problem and i am unable to connect it.. When I visited MTS Outlet at COllege Road, Belgaum, Karnataka. They done some R & D with my DataCard, and when when they were unsbale to get it connect, their executive told me to go to some other outlet. I mailed all this matter to customercare@mtsindia.in and appellate.kk@mtsindia.in, on first day I didnt received any reply from them, so I told them...
Complaint comments Read comments Complaint category Other

MTS - bill payment collection

User
 Karen Ratanji on Nov 20, 2014
sir, my datacard no. is 9137242689. this is post paid card. bill payment date is 18th of every month. from three month .your man is not comming to home to collect bill payment before 18 th day of the month. When i asked him, he has answered that it is order to not collect the bill before 18 th day. I am not able to pay online as I am not using the cradit card. So send the person for bill collection before due date please. because I cannot go to your bill collection centres also. You should not impose penalty charge also. Please answer proper way. Karen Taraben...
Complaint comments Read comments Complaint category Municipal Corporation

MTS - mts postpaid disconnection

User
 mamilla reddaiah on Nov 19, 2014
i have raised a complaint on 6-Nov-2014 and has not received any solution yet. My mts postpaid datacard number(9150402870). After raising the complaint in the customer care with query no: 4371778 they told me that the tech support team will reach me for a solution and there was no feedback from their side.Since i wanted to know about the remedy and invested on the data card. I tried calling the customer care a couple of times whereas they say the complaint status is still open and the tech support team will get back to me and is two week past. Mean time I heard I can invest a security amount...
Complaint comments Read comments Complaint category Broadband

MTS - Wrong Plan Activation and Wrong usage details of the other plan.

User
 Jonah kamalakar on Nov 19, 2014
I had bought two MTS dongles on 8th November 2014. I got the televerification call on 11th November 2014 and I asked the executive to start the 999 40GB postpaid plan on both the dongles. He took down the numbers and all other details. But he activated the 12GB plan for the dongle with the number 9141257986. After a week I get a message saying that I have exhausted the 12GB and the speed was being reset to 64kbps. I called the call center on 19th November 2014 at 7PM and I had to keep waiting till 7:30PM and still I got no reply. I exhausted my talktime balance on my phone waiting for...
Complaint comments Read comments Complaint category Internet Services

MTS - worst Data card provider

User
 utkarsh0702 on Nov 18, 2014
my mts data card no. is 9152510831, i m very sorry to inform you that your data card is the worst that i have ever used . As i have purchased an mts data card on Diwali initially it was working fine for 10 days but after that the data card is unable to fetch the network & it is showing 0 signals i have registered my complain with your customer care on 16/11/2014 and your executive told me that my problem will be resolved within 20 hrs but sorry to inform you my problem is not resolved yet and now when i m trying to contact with your customer care they dont have any answer and keep on disconnecting...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - MTS not provinding speed.

User
 Raaj7 on Nov 18, 2014
dear sir, My data card number is 8925381616, my contact number is 9962727243. in my data card speed is not coming so i requested them to resolve problem and they checked and they said they need to put booster in my house but still dint put and no reponse...
Complaint comments Read comments Complaint category Internet Services

MTS - Data card speed issue and send me a notice form tis hajari court

User
 harendrakuntal on Nov 18, 2014
Hello sir, i have purchase a data card no. 8104481807 1500inr and activated Time:2014-06-18 09:04:03. But regular face speed issue. MTS always telling speed up to 9.8MBPS but i have getting speed 100kbps and some time not connected with network. Then i have complaint many times with phone and emails. Detail are as under 19-JUN-2014 00:11:23 - complaint no. JUN/79796 22-JUN-2014 23:51:34 - complaint no. JUN/94194 23-JUN-2014 22:04:03 - complaint no. JUN/97288 24-JUN-2014 22:25:12 - complaint no. JUN/100301 01-JUL-2014 14:09:44 - complaint no. JUL/2255 And also many emails to customercare@mtsindia.in but...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - cutting of m.b. so fast

User
 Ash ji on Nov 16, 2014
sir i purchase dongle of mts on 18/9/14.On that time i got 10 g.b. free from mts co. is cutting my mb i had also complain on 9136955955 they register my complain my complain no. is nov/16000 but they call me after 7 days they said no problem now it is ok. But on that day i saw my 300 mb is cutted . Sir i use dongle i check 900 mb after that 600 mb left like this mts is cutting my m.b. with out use.Sir kindly reply me. on 7529952521 or 9811281157. I hope concern authority will work on ly complain. Thanking you Yours obediently Ashish kumar...
Complaint comments Read comments Complaint category Internet Services

MTS - Net Speed

User
 krishnamoorthys on Nov 15, 2014
I have purchased MTS data card with 999 plan. As per the plan 40GB download limit and 9.8MBps speed. I am using more than 5 months. I have tested Net speed, it is not reached 2MPps. I have mailed to their mail id. They told you are getting normal net speed(1.x) for browsing. I am not satisfied with their response. So kindly accept my complaint and resolve ASAP. Regards Krishna...
Complaint comments Read comments Complaint category Broadband

MTS - Mapped to a wrong plan

User
 hserus85 on Nov 11, 2014
I purchased MTS MBLAZE datacard last month. I asked for Rs.550 Plan. But the executive Saravanan (Avadi) wrongly filled it with Rs.999 plan. Before activation I have called to their toll free no 1800 2081 955 and asked me to map me to Rs.550 plan. They said that in Chennai they don't have Rs.550 plan and said to use Rs.799 plan. So gave my datacard no to them and asked me to map to Rs.799 plan. They agreed to change. Before activation of my datacard they had their field visit to my home and a tele verfication. During both the field visit and televerification I have asked to change my...
Complaint comments Read comments Complaint category Broadband

MTS - MBlaze device not working. Poor customer service

User
 devm2024 on Nov 11, 2014
Hi, I purchased an MBlaze device worth Rs 2500. Within 4 months device became dead. The warranty period is one year so I called customer care and they told me to go to Bikaner(500kms from my city). I was not satisfied with the response so they told me to go nearby shop and submit the dongle. It took me 20 days to receive the replacement dongle. Still the replaced dongle is not working and they are saying some EsN number mismatch. Customer care is asking for one more replacement(means 20 days more without internet). That is absurd, I didn't buy mblaze to be without internet and keep visiting to...
Complaint comments Read comments [1] Complaint category Broadband

MTS - MBlaze Device got broken, don't buy MTS devices

User
 devm2024 on Nov 11, 2014
Hi, I purchased an MBlaze device worth Rs 2500. Within 4 months device became dead. The warranty period is one year so I called customer care and they told me to go to Bikaner(500kms from my city). I was not satisfied with the response so they told me to go nearby shop and submit the dongle. It took me 20 days to receive the replacement dongle. Still the replaced dongle is not working and they are saying some EsN number mismatch. Customer care is asking for one more replacement(means 20 days more without internet) That is absurd, I didn't buy mblaze to be without internet and keep visiting to...
Complaint comments Read comments Complaint category Broadband

MTS - CHEATED AND NOW GETTING THREATENING CALLS

User
 Harassed Lady on Nov 10, 2014
I stopped using my MTS internet connection (ACCNT NO: 917653704) along time back since the Sales representative sold the connection with false offer - high speed and good network. Being disappointed and facing alot of techinal issues I confronted him many times, BUT HIS RESPONSE WAS - "I need to call up the customer care and upgrade the plan'. When I called to change or deactivate my MTS connection, the customer Care said " I cannot cancel or change MY subscription until 3 months. Since then, I faced many issues - The customer care HELPLINE WAS NORMALLY DOWN OR GOT RESPONSE FROM THEM AS - re-install...
Complaint comments Read comments Complaint category Broadband

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