MTS Logo

MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
Go to MTS:    Twitter  Facebook 

MTS Complaints & Reviews

MTS - Connection No. (internet ) 1446028

User
 sanjaysaran on Mar 30, 2015
Dear Customer Care, Ref: Connection No. 1446028 I have been post- paid custmer of MTS internet connection for the last 8 months. Yesterday in evening I made request for the speed booster and paid Rs 125/- for this purpose.( vide Ref No. 1446028) The executive attending my call assured me that the speed booster will be activated in 30 minutes or maximum it will take 90 minutes time. Although official time for speed boosting is 16 working hours but normally it takes not more than 90 minutes time. All through the night I kept on waiting for the speed booster to be activated on my...
Complaint comments Read comments Complaint category Telecommunications

MTS - MTS Wi-Fi Data card (No. - 8459639655) Return Request not entertained by MTS

User
 NishantAshree on Mar 28, 2015
I purchased a MTS Wi-Fi Data card (No. - 8459639655) on 21st of Feb 2015, During the installation of data card, some error was encountered, Starting from 21st of Feb 2015, I logged my complains through MTS Customer Care many times but I didn’t get any support from MTS Technical Team. Because of Unsupportive approach of MTS, my official assignments/work started suffering. I DO NEED NET CONNECTIVITY FOR MY OFFICIAL PURPOSE so I had to purchase another data card. As per MTS company policy, a data card can be returned within 15 days of its activation and data consumption should be less than 1 GB....
Complaint comments Read comments Complaint category Broadband

MTS - cant watch video (cricket world cup) properly

User
 prshmnpq on Mar 28, 2015
Dear MTS team kindly attn/ m Prashant panda my MTS no-9137664793, i have got mts wifi 3G PLUS dongle on 10th march 2015, from day one i did not used it properly due to network problem or what i do not know, the video quality is very poor n not running properly its buffering with in 5 sec 10 sec between continuously for that i did not watch world cup cricket, i got it specialy to watch cricket enen i have complaint to your customer care 3/4time but still no body came here to check the problem ... so would requast to you all plz do the needfull asap... would requast to you all plz do the...
Complaint comments Read comments Complaint category Computer Hardware

MTS Data Card - Cheating the customers & Worst Customer Service

User
 Prabha Kar on Mar 27, 2015
Hi, This is Senthil, I have registered two service requests to cancel my connection in the month of Jan 2015, SR # 4573021, 4745488. I have also spoken to your customer support multiple times to cancel the connection and still I do not get any proper response. I never expected a company like MTS to work this way and they don't care for the customers. Please make sure this connection is cancelled and give a complete waiver of my bills, failing which I shall take legal action against your company. I do not want any bills in my name for a connection which is never used by me. My data care...
Complaint comments Read comments Complaint category Internet Services

MTS - MTS MBlaze erratic connection

User
 gmatbarua on Mar 26, 2015
Sir, My MTS Number is 9143861003. On 23/03/2015, I lodged a complaint (vide. complain no MAR/6411) that I my internet connection is erratic. Sometimes connection is there, and sometimes no connection. This is office supplied internet connection and used for vital work. While lodging the complaint, I have talked to 3 separate MTS customer care people, each giving me 3 separate solutions (1) Reset Browser (2)Delete files in %TEMP% (3)Reset the wifi dongle. Today on 26/03/2015, a representative called me up to inform me that my issue has been solved and so they want to close the complaint....
Complaint comments Read comments [1] Complaint category Broadband

MTS - Receiving calls regularly on my DND number

User
 ad_das2001@yahoo.co.in on Mar 26, 2015
Dear Sir/Madam, I have been receiving calls from your Call Centre regularly on my DND number for Dongle selling/up-selling. This is continuing everyday in spite of my repeated warnings. Today I have received call from +919143057129. It is my humble request to stop this from happening with immediate effect, otherwise I will have to complain at TRAI level. Thanking you in anticipation of your co-operation in advance. Best Regards, Arghya Das...
Complaint comments Read comments Complaint category Telecommunications

MTS - Frequent Connection Drop

User
 VK Sesha on Mar 25, 2015
Recently(3-2-2015) I have Bought MTS post paid Data card. First 2 days only it was fine. From 3rd day onwards frequent connection drop is there (daily problem is starting from 6PM onwards). I have raised compliant on 10-3-2015 (Complaint Number: Mar/8035). Without resolving the problem, compliant was closed (24-3-2015) by MTS people. When I have called to customer care they said that, they don't have option to re-open the complaint but the problem is still there. I dont know how to get refund and surrender the card. Thanks....
Complaint comments Read comments [1] Complaint category Telecommunications

MTS - MTS Poor Internet service

User
 ankushkhatri on Mar 25, 2015
I have purchases MTS 5 months back and since from the beginning the Internet speed is very very slow. I am paying for a 3G connection but the speed I am getting is worst than a 2G connection. I spoke to MTS guys several times and every time I have been told that the services would be improved shortly. Please either rectify this problem else cancel my connection as I am totally dissatisfied from the services....
Complaint comments Read comments Complaint category Internet Services

MTS - Data card not activated

User
 sin_jini on Mar 24, 2015
I have purchased a MBLAZE Ultra wifi device online, received that devide on 9 th March, send all my documents 10th march, resend it on 13th march, but still my device is not activated.

Customer service not provided me any solution for this, they told me to submit my documents to nearby MTS shop, and shop keepers refuse to take my documents they told me submit your documents from where you have purchased the device .

No body is interested to do anything, I have sent mail to Nodel officer and Apeliate officer but fro there also no reply.Th devise cost is Rs.999/-
Complaint comments Read comments Complaint category Broadband

MTS - No proper network - Surrendering of Data Card

User
 priyancka on Mar 24, 2015
Date: 21.03.2015 From Tmy.G.RAJALAKSHMI., B.29, Avarampoo Street, Thendral Nagar, Rajapalayam – 626 117 To M/s Sistema Shyam TeleServices Ltd, (MTS INDIA) AMBIT IT Park, 2nd Floor, No.32 A & B, Industrial Estate, Ambattur, Chennai 600058. Sir/Madam, Sub: MTS Data Card – MDN 8925526168 – Non usage – Surrendering of - reg <<<>>> I purchased the MTS post paid Data Card bearing No. 8925526168 from MTS show room at Rajapalayam, Virudhunagar District, Tamilnadu. Till December 2014, I have used the Data card but not used the full...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Poor Response

User
 Aswin11 on Mar 23, 2015
I have bought a MTS data card and it cant be activated.Whenever I tried to call the toll free number it is always busy throughout the day and if i tried to contact them via service charged call they would be picking my call immediately.The response they show is very irritating and whatever they say in their words will never be done in their actions.I spent nearly Rs 200 in complaining about the data card to them.Whenever I complain about my situation they would tell it will be resolved within 2 days but will not be solved even for 20 days or even 2 months.My 1000 INR which i spent in buying my data...
Complaint comments Read comments Complaint category Electronics & Appliances

MTS - Defective Handset Deliver Through Flip kart

User
 L. K Samanta on Mar 22, 2015
I had purchased a MTS Mobile set through Flip kart last 16th Sept'14. Invoice No DEL/RET/TOU/14-15/1700. After receiving 15 days later it was seen that max time the set was hanged and when a massage received a non stop ring tone sounding until it was disconnected from its power. I try to search a service center from Internet and when I go that address, it was a miracle max service center left there position 1 or 2 years ago. I call to customer care for such searching but they gave the wrong address and wrong contract no. In this situation I am confused what do I do. Please do the needful and...
Complaint comments Read comments Complaint category Mobile Handsets

MTS - About Internet Speed

User
 arun ashwin MCC on Mar 21, 2015
ARUN (FROM) -CHENNAI MOBILE NO- 8124006638 MTS DATACARD NO-8645867091 IAM USING THIS MODEM BEFORE 20 DAYS STILL NOW THE CONSTANT SPEED IS NOT COMING THEY TOLD ME 3.3 Mbps BUT 20Kbps SPPED IS COMING SO PLZ RESOLVE THAT PROBLEM I TOLD THE MTS EXECUTIVE BUT THEY DIDNT RSLOVE MY PROBLEM PLZ TAKE ACTION AGAINST THEY ARE GIVING FAKE SPPED TO CUSTOMER SO PLZ RESLOVE THAT KIND OF PROBLEM...
Complaint comments Read comments Complaint category Internet Services

MTS - Defective Handset Deliver

User
 L. K Samanta on Mar 21, 2015
I was buying a MTS handset through Flip cart last 16th Sep'2014.Model ZTE D-286 (CDMA+GSM). This handset max time hanged and non stop ring tone sounding. I try to search a service centre of MTS but max service centre withdrew its position. I called castomer care for searching a service centre but they gave the wrong address. Please do the needful as soon as the earliest. Lakssmi Kanta Samanta...
Complaint comments Read comments [1] Complaint category Telecommunications

MTS - wors customer services and fake promises

User
 gauravgg28 on Mar 20, 2015
i am using mts internet data card since last 3 months but i am not getting even average speed. they promise to give 9.8 mbps. but actually the speed is just 500kbps. and when i contacted their customer care, the executive didn't gave any solution, and said that this is normal and average speed. and this is not for once only, i called them thrice, but am not satisfied with their answers. now i have to change the data card....
Complaint comments Read comments Complaint category Internet Services

MTS - DO NOT BUY

User
 vsinham on Mar 20, 2015
This is the Bullshitiest ( I don't have a word for rotten shit) service ever ... They Have a facebook page but do not provide customers to post on their page .. This tells you a lot about the company. Now I was promised a rebate on the unused data as I was not getting proper speed for 3 months and I am still not getting the speed. Oh I have a credit limit of Rs 3000 but they disconnected my service for Rs 300 and I was without internet for 4 days due to some banking issues .. Now their nodal officer never picks the call .. They DON'T have a toll free number .. since I have a mobile number from a...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Worst customer care services and fake promises to customers.

User
 prabhu5650 on Mar 20, 2015
I am really frustrated about the services of MTS Chennai. They are not ready to contact with me in single person. I have raised many queries to them regarding my Data card issues from Day one. But they are not solving till now. I never met these type of customer care irresponsible works....
Complaint comments Read comments Complaint category Internet Services

MTS - MTS MDN

User
 s n basu on Mar 19, 2015
Please note that we have taken the MTS MDN NO. 8453752364 from your organisation in the last and submitted all documents but still now it is not activated. We once again attach my documents for your activation purpose and would request you do this immediately.

We have taken connection through your representative Mr. K Venkatesh (Mobile No.8971804592) and paid him Rs.1030/- through Receipt No. TG/K/2014-2015/No.1379 Agency Name TRANSGENEZ SOLUTION & ENGINEERING PVGT LTD (PHONE NO. 080-67232901) but they are not responding our calls we have called him several times I think he is...
Complaint comments Read comments Complaint category Internet Services

MTS - unable to access internet

User
 krishan_kumar on Mar 19, 2015
My MTS number is ;- 8459951638, i am unable to access internet. If i open any side it takes 5 minutes to open this side. This MTS Internet is very third class ...i am not happy with MTS internet ...If you want i will use MTS internet so give me good facility. i will give you 0 feedback in 100....
Complaint comments Read comments Complaint category Broadband

MTS - FRAUDULENT OFFER BY MTS

User
 RAHUL ANAND UNNIKRISHNAN on Mar 19, 2015
Dear Sir, this complaint is meant for the user number 9143028810. i did a recharge worth rs 699/- on 11.03.15. As i completed 7 gb high speed usage the speed was lowered to 32 kbps for unlimited usage till 11.04.15. On 18.03.15 i did a recharge for rs 549/- (20 gb high speed usage during night hours). I gave up my sleep for downloading data on 19.03.15 and to my surprise the speed was less than 32 kbps. I checked my balance and it said the high speed usage is zero gb and validity is till 11.04.2015. I called up the customer care and she said that i have 20 gb high speed data available in my account...
Complaint comments Read comments Complaint category Internet Services

Share this page with others

  
  

Recently Discussed

17 hours 32 minutes ago
MTS
poor speed
2 days ago
MTS
MTS MBlaze erratic connection
3 days ago
MTS Data Card
Harrasment
3 days ago
MTS
I LOST MY NUMBER FOR MTS DATA CARD
4 days ago
MTS
Frequent Connection Drop