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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon District
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan


Sistema Shyam TeleServices Limited
A-194, Phase – I,
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MTS Complaints & Reviews

MTS - Canceled registration of MTS data card and asking to buy New

 Rabindra.Jha on Apr 18, 2014
Dear Sir,

My name is R K Jha. I use MTS datacard bearing no. 8104071822.

I have not recharged the said number for last 3 months for some unavoidable reasons. However, I wanted to recharge it now. On being checked, the customer care dept. informed that my data card cannot be recharged as its registration has been cancelled due to non recharge for last 3 months and I will have to buy a new device.

This is complete cheating to a customer as they have not informed about such co. policiy of MTS to me via any communication mode.

Kindly help.
Complaint comments Read comments Complaint category Internet Services

MTS - Call Disconnetion & Not Provided Resolution

 Sarfaraz Ghanchi on Apr 16, 2014
I'mnew MTS user yesterday i bout your MTS WIFI DataCard, I was unable to use yourinternet service on very first day it was really very bad expe. that i wasunable to use internet service on very first day. I called up to your CC fourtime. One of the girl picked up my call twice and she disconnect my call boththe time without providing any resolution. Worst, it was realy worst, then Imade a call again to your CC to talk to your higher management person, thistime i asked your executive name he was Ajitkumar Chaudhary. I told him totransfer the call to his supervisor or manager, he said that manager...
Complaint comments Read comments Complaint category Internet Services

MTS Broadband - After disconnected of mode they are generating the bill....

 shanawaz5073 on Apr 14, 2014
Hello all, my problem is this mts gays are making me mad because of then i am not able to concentrate in my higher study. after giving so many complaint regarding the disconnection they just making the bill payment and also i am getting some calls from delhi court( making jok with me).so please try to make this company some rules.. so all customer dosnt suffer.. With Regards, malik...
Complaint comments Read comments Complaint category Broadband

MTS - False Information provided to get customers

 Maheswaran_b on Apr 13, 2014
On April 2nd I bought an internet dongle for rs.1800. The sales representative have is the details of the plan, he said I will be getting 10GB data at full speed (whatever that means) and fair use policy will be applied. Initially I got 1GB data and after repeated calls I got the rest of the data. Now after consuming 10GB my single is refusing to connect to internet. When I called their customer care at 9136955955 a representative is along me to pay another 999 to get the connection active. So I asked to connect to her manager and somebody spoke at length and nothing happened. He even admitted that...
Complaint comments Read comments Complaint category Internet Services

MTS - Cheated by MTS Sales Executives

 Mahesh V on Apr 11, 2014
Hi, This is regarding data Card Number 8453127422.I have brought the dongle MTS Blaze in the month of Feb and wanted to know information about MTS Blaze Wifi. I had been forced to take the normal MTS Blaze, because of wrong information provided by MTS Shop executive situated near Moodalapalya, Magadi main Road. Below were the wrong information given by the executives, (1) If I select plan 899/-, there would be a corporate discount of 75/-, If I go for Just MTS Blaze. Actually 75/- was normal welcome gesture from MTS and was available even for MTS Blaze Wifi. (2) MTS Ultra Wifi...
Complaint comments Read comments Complaint category Telecommunications

MTS - Mts postpaid mobile

 aravindamohan on Apr 9, 2014
I would like to inform you that I want to register a complaint against MTS mobile company and my mobile no is 8925999963 in the name of aravindamohan .
I have requested to change my plane to INR 666Rs monthly plane to INR 499 RS monthly plane written doc and submit at T-nager office on august 29th 2013. Reg the same I contact customer care several time . I send mail to, February 1st 2014 it self . and I get the call from customer care on 6th February 2014 they say it is change as per my request . BUT STILL NOW I NOT GET ANY CHANGED on my plane...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

MTS - Very Bad MTS services

 ravisoni8500 on Apr 8, 2014
Hi, I would like o suggest everyone to don't believe to MTS. No one there to listen costumers. If you take connection I have requested for disconnection of my services on 5th Apr 2014. Still didn't received any response from their side. I have talked to your call center they are telling that this is under process and will take time. I don't know why this is taking so long time? What a bad service in India that take 1 day for activation of new connection and more than 5 days to disconnection of the connection. Please note that Billing should be closed from 5th and I should not receive...
Complaint comments Read comments Complaint category Internet Services

MTS - automatic balance deduction

 Karmchand Prajapati on Apr 7, 2014
I had recharged from RS110 at 01/04/2014 in my MTS network and in evening I had called 15minute37seconds and charged was 14.06 and next day when I talked 7minute44second and charged was RS6.96 and my balance was 58.99 I had not received any message about the deduct balance and when i had checked my balance at 08:06 balance was RS 28.99 i did call to customer care they could not give any sufficient answer and 03/04/2014 i had call 1 minute 1 second cost was 0.92 and remain balance was RS 1.07 so i request to you help me
my mobile number is 8104442481...
Complaint comments Read comments Complaint category Telecommunications

MTS India Shyam Sistema Ltd Jaipur - Harassment call by the company and non availability of service

 Palak.dhingra on Apr 2, 2014
I had purchased a mts data card post paid service for the number 8104956290 last year in september 2013 rajasthan. The dongle was working ok till 2 months but then suddenly it stopped working or connecting to my pc. I spoke to the call centre people but they said it will start in few hrs . But it didn't work. After a month I got a bill of about 805 rs which was not expected as the fixed bill amount is 550 only and above that there was no service by the datacard. I stopped using it because this was not expected by a company like MTS whose connection are their with my family members from past...
Complaint comments Read comments Complaint category Internet Services

MTS - MTS wrong promises

 ravisoni8500 on Apr 1, 2014
After keeping lot of phone call finally I was able to discuss with the executive again for this. She again said that the connection has been activated on Sunday (30th March 2014). But the device with (actual MDN) with her. So she will be delivered it today. I am waiting for that day but no one came to replace my broken device.

I don't know why your department telling lie always. I am sharing some of the thing from them you can check all are true or not as i have checked already.:-
Your executive told that this is the last date of this Plan (999 40 GB UL).
Complaint comments Read comments Complaint category Internet Services

MTS - Without my consent they renewed the bikini babes services

 Urvesh p shah on Mar 25, 2014
4 months back, MTS had activated a service called Bikini babes without my consent (on my mother's number which is 8453006024)and when i realised it i deactivated the service two weeks back and also said them to activate DO NOT DISTURB service. but three days back again the same service of Bikini babes is renewed even after deactivating it. Unwantedly monthly MTS is deducting my balance of Rs.25, even after calling them several times. please help me out.. i want my 25rs, to be credited to my number which is 8453006024. and also the representative of MTS should apologise me!...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Take Necessary action

 Meenakshi raja on Mar 25, 2014
Sir/Mam, Yesterday I bought a mts data card from your Represendative Mr srinivasan (working as a direct mts staff ). He send a person (Mr Shankar) to our place. It’s our new house last week only we shifted here so didn’t have a address proof for this house, We already communicate this to your staff Mr Srinivasan. As per is advise we produce a address proff of our previous house and passport size photo to Mr Shankar. But he refuse to accept this. So we told the full conversation between us & your staff Mr Sinivasan to Mr Shankar. But as per his statement Mr srinivasan just a staff...
Complaint comments Read comments Complaint category Internet Services

MTS - harassment

 Shambhunath Kuril on Mar 24, 2014
Hi, Mera naam shambhunath hai, aur meri complain he ki mujhe MTS company taraf se kai call aa rahe he ki mera MTS Datacard ka bill baki he. Jo number he 9137190895. Magar mene yeh number kabhi bhi purchase nahi kiya he. Mene MTS ki service li he magar uska number he 9137190893. Jiska bill paid he. Mane kae baar MTS ko inform kiya he ki mene 9137190895 ka number nahi liya he phir mujhe call aate the. Aur mujhe abhi advocate se call karake damaka rahe he ki bill pay karo varna court me aana padega. Mujhe is number se call aa rahe he "8510956980 (Jasvant Rana) & 7838984966 (Raj Thakor) " Meri...
Complaint comments Read comments Complaint category Broadband

MTS - No Response from Customer care

 rex1 on Mar 21, 2014
Hi I got new data card connection from MTS and i am getting messages from them to pay amount, But i didn't received the bill and i paid the amount, still now am waiting for that Sending so many mail to MTS but am getting only acknowledge receipt and no response from them. I am feeling very bad and planning cancel my connection...
Complaint comments Read comments Complaint category Telecommunications

MTS - Poor Service and Non Refund of money

 AGanesan Train on Mar 20, 2014
ASHMI TELECOM, NO.73/90, MEENAMBAL SALAI, KRISHNAMURTHYNAGAR, CHENNAI-118 Ref acc no: 2807058401 Data card no: 8645918207 Sub: Dissatisfaction with service I had purchased MTS 3G PLUS data card with the tariff plan corp MIFI-REVB unlimited 799-12 GB plan on 26/10/2013. I had complained several times both through the dealer and the customer care ( Complaint no: OCT/4887 & NOV/1600 ). Almost a month has elapsed but the problem has not been resolved by the company. We have not even used it for a single day despite the fact that we brought it on the first day of launch seeing a two page advertisement...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

MTS - illogical work and behaviour done by them [Resolved]

 Rajvir yadav on Mar 19, 2014
Sir i have mailed at mts customer care on 11th of march 2014 mentioning below... ..., ..., ... Sir, I have a MTS data card of 10 digit no. 8459187304...I gave my data card to someone else for use...recently I got my data card back..after that I recharge my data card of rs 299 dated MTS data card is successfuly recharge but I m unable to use it...I think may be there any technical issue and not give much attention..after some day when I call to MTS customer care, they said that my permanently disconnect due to regular unuse nd advise to visit nearby MTS retailers shop...I visit...
Complaint comments Read comments Complaint category Internet Services

MTS - Fake Balance Deduction

 amukherjee56 on Mar 15, 2014
I have recharge my MTS mobile(8926449850) with 121 rupee on 09 march2014 and getting 100 as main account balance and 25 rupee as promo balance with validity April 08 2014. Now on 16 March 2014 when I check my balance, it displays 76.14 rupee in main balance and 0 in promo balance. Within this 7 days I call hardly for 70 minutes and my current tarrif plan is 1paise/2sec. I don't know how they deduct such big amount. When I contact with customer care they told me that fm gold service is activated, but I don't know who activate this. Please take some necessary action so that I can return back...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - My mts no-9143781714 is not working

 abdullaha on Mar 13, 2014
I have taken mts no-9143781715.We are unable to call or receive.I have contacted to customer care many times but unable to get any response from them.My no is deactivated from mts.Since i am using mts from long days, i want the same no.
So we request yo to please look into the matter and activate my number 9143781715 so that i can use it....
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - dispute bill with wrong information

 sambit.eee88 on Mar 12, 2014
My complaint
sir i have taken mblaze wife on jan27 2014 whose no is 9141977945, it has been activated on date 31 jan, when i have taken it from your exicutive PASA (8951949590) who is working under mts bangalore techinical dept. agent srinivash(mob-9141008467), informed me that this dongle have no roaming charges in anywhere in india and its speed will be minimum 6.5 mbps.At that time i have asked him to give written commitment what he was telling but he told that the next person who is coming to your house he will give you this written aspects. but till now nothing i have got. rite now the...
Complaint comments Read comments Complaint category Internet Services

MTS - about your third class service and misbehavior

 mayank4201 on Mar 10, 2014
I am mayank dabgar. i am use your mifi ultra device last 6 month. my datacard number is 9137260657. i have one complain network disturbance error and it can't connect to my pc since last 6 month. but it can't solve by your eng. and support team. it is very bad service. so pls solve it or other wise i am take the legal action against your company...

also your field eng. can't visit at my home and directly close the complaint...

my contact number is 9979588733
my address is--- 1769, navipole, sarangpur, dolatkhana, ahmedabad-380001...
Complaint comments Read comments Complaint category Internet Services

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