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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
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MTS Complaints & Reviews

MTS - No service - False Bills, No refund

User
 kakkarnit on Sep 13, 2014
I got the new wifi data card from MTS, purchased on 18th july 2014 and it got activated on 22nd july 2014 . paid Rs 1500/- for postpaid 999 pland for 40gb unlimited data with high speed upto 9.8mbps. On day 1 the speed was just 10-50kbps, and the device had some hardware issue as it keep disconnecting from the pc. I checked the device on few other laptops and also with wifi charger to check, but the situation was same, no speed. I lodged the complaint to the MTS offical dealer in Patel Nagar, from whom I got the device, on the same evening, ie- 22nd july. He told check for one mroe day and let...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - mts mblaze ultra wifi failure

User
 shyam_alias on Sep 12, 2014
I had Purchased an Mblaze ultra wifi dongle which claimed it has a speed of 9.8 mbps, even after repeatedly asking the vendor about the product and network, he had assured me that the speed would be not less than 9.8 mbps. I recide in the korattur area in chennai and i was assured that i will get full speed. But once i turned it on, i was shocked to see that the data transfer speed was just 0.3-0.5 kpbs. its not even mbps, its kbps.I had bought this connection/device with the hopes i would get a good internet speed and service. but i was severely duped by this company.I had lost my money and it...
Complaint comments Read comments Complaint category Telecommunications

MTS - MBLAZE DEACTIVATED

User
 VISION2 on Sep 12, 2014
Hi, My name is Durgesh, I bought MTS (8459839845)data card just 15 days back which is registered in the name of my father Mr. Rajendra Singh and got activated, however it got disconnected on 11/09/2014. I called to customer care sw rep he said my phone would be activated in 4 hours. However number was not active so I called again sw rep again he said number is deactivated as I owe some money to MTS for another card which was activated in year 2012 with my alternate number -+91-8802199671, I told them I got this number is mid of 2013 how come its possible that I had MTS but he asked to visit...
Complaint comments Read comments Complaint category Internet Services

MTS - VERY POOR MTS DATA CARD INTERNET SPEED

User
 vikramrao29 on Sep 12, 2014
DEAR MTS THIS IS THE SAD BRIEF SUMMARY OF EVENTS TILL DATE NO IDEA IF THIS MAIL IS GOING TO MAKE ANY DIFFERENCE AFTER SEEING THE TOTAL LACK OF RESPONSE FROM YOUR COMPANY DESPITE MY HAVING CALLED YOUR CUSTOMER CARE NO SEVERAL TIMES OVER THE PAST FEW WEEKS 1) My MTS Datacard No 8645930263 was activated on 18th or 19th Aug 2014. 2) I immediately found that the average download speed was not more than 500 kbps .. this was also verified by the sales person who came to give me the Card - Mr karthik from KA enterprises mob no 8643888388 A complaint was registered with your customer service...
Complaint comments Read comments Complaint category Telecommunications

MTS - Slow speed(20kbps-100kbps)

User
 Basil Antony Raj on Sep 11, 2014
iam basil, iam using MTS Mblaze ultra, iam having slow speed problem . i was promised speeds upto 9.8 mbps but iam getting only about 20kbps to 100kbps . i have complained many times about this issue but iam not having any responce from the MTS personals. iam using postpaid unlimited 40 gb plan at 999 rs per month. and they are calling me to pay the bill amount . but if i ask about the speed issue they will say that they will check on that but do nothing and call again to ask for the bill amount . and if i do not pay they will disconnect my connection. but all iam saying is if solve my issue i will...
Complaint comments Read comments Complaint category Internet Services

MTS - REPLACEMENT

User
 seema_sh on Sep 11, 2014
I HAD BROUGHT A WIFI DATA CARD DEVICE ON 2ND JULY 14, WHICH WITHIN FEW DAYS (8TH JULY 14) STOPPED WORKING. THE UJJWAL TELECOM, DEHRADUN, ENSURED ME THAT THEY WILL REPLACE WITH THE NEW ONE WITHIN 15 DAYS. THEN I SEEKED DIRECT HELP FROM THE MTS COMPANY, WHICH THEY ALSO ENSURE TO REPLACE IT. UNFORTUNATELY, NOW MTS HAS STOPPED GIVING ME ANY RESPONSE THROUGH MAILS....
Complaint comments Read comments Complaint category Telecommunications

MTS - internet services

User
 Shiney Mathew on Sep 11, 2014
signals where very good when installed. for the pat one year we are not getting good reception for our laptop dongle. when we ask the dealers they tell the problem would be resolved ASAP and its been seven months since we started our complaints. the info that we got later was that the tower in our area was out and it would be fixed promptly. my location is rajouri garden opposite to the police station near TDI mall.on believing the dealer i recharged my dongle again only to see that the problem is still unresolved. the customer care barely pays heed to any complaints made. i believe this complaint...
Complaint comments Read comments Complaint category Broadband

MTS - Data card Speed

User
 Subu214 on Sep 11, 2014
Hi all, In ever saw this much poor service provided to by any telecoms company, My mdn number is 8453190267 contact number 9611196004, I have registered the complaint re my datacard speed which has good tower but speed is 23 kbps as average and max 1 mbps..but according to plan it should b up to 9 mbps oly 1st month it ws good, after that not even single day it crossed 1 mbps..for complaint also no resolution given still, agent in customer care has lack of communication, service is pathetic...got frustrated by calling the customer care again and again.so am not going to pay the bill, which...
Complaint comments Read comments Complaint category Broadband

MTS - wrong recharge by dealer

User
 ch yousuf ali on Sep 10, 2014
with only one mistake of dealer . my 299rs get to the other person by the mistake of retailer . mts is a very bad company services was not provided. if i not get the balance i will shut down mts . my data card no is 8459873071 and the other in which wrong recharge has done . 8459873079 recharge amount 299....
Complaint comments Read comments Complaint category Banks

MTS - Data usage not showing problem in report

User
 praveen.cerulean@gmail.com on Sep 9, 2014
Hi Support, I have recharged my MTS card with 1499 and they have given 15 GB data of unlimited but suddenly the usage decreased to 5 GB and I asked the report and they provided the report which itself wrong. I have attached the screen shot of report and it shows the line 22 and 23, usage is 1.409 but decrease the left balance from 13.874 to 9.186. Once again on lines 25 and 26, data reduces from 9.188 to 5.738 after using 1.315. I highlighted the problematic in yellow color. They are not ready to give the reduced data and more over, they are telling that their report is correct and here...
Complaint comments Read comments Complaint category Broadband

MTS - Wrong billing for unused service & refusal to refund deposit against cancellation

User
 jeyaraj45 on Sep 8, 2014
Sir,
MTS Number: 8925922516
ACCOUNT Number: 2807354909
AMONG ONE PREVIOUS BILL & BILL No; THRIND0914013950104453
BILL PERIOD INCLUDE: 01.05.2014 to 31.08.2014
----------------------------------------------------------------------------------------------------------
1. Most Importantly it is worth to mention that it is very difficult to contact MTS over Phone.
2. I got an MTS card ( as mentioned above) from a sales representative Mr.Anandhan ( cell: 8695516033/ 8148613242 ) during first week of March, 2014, at Tiruvanmiyur, Chennai...
Complaint comments Read comments Complaint category Broadband

MTS - Cheating by additional charges

User
 Keshakumar55 on Sep 4, 2014
Dear Sir

This is to inform you that I have been using the MTS Ultra boradband services from April Data Card number is 8453154703. I have been using the plan Corp HSD-REV B 444-3GB for Rs.444. My usage is very limited and it was good for the first two months. Now from last two months MTS is charging very high which is 5 times more than what i use. MTS doesn't send the bills but send the sms for payments and additional usages. Even for the very limited usage they have charged me Rs.2300 for Aug-2014. But there is no record of data usage in MB or GB, but only they are claiming the...
Complaint comments Read comments Complaint category Broadband

MTS - MTS - worst customer service ever.

User
 dinesh kumar d.g. on Sep 4, 2014
1) bought MTS ultra 3g data card on 1st Aug 2014(MDN 8645935959) 2) activated on 2nd Aug 2014 3) till now data card is not working properly.. 4) raised compliant on 4th Aug ( nobody answered my call in customer Care during weekends.. 5) compliant no AUG/1090 till now no resolution happened and still data card not working.. Fed up with the customer care team I made another complaint. The new complaint no is AUG/5826. A month has gone from activation and there is still no word from customer care team to resolve my issues. Several calls(41 times to be exact) to customer care team, Even spoke...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

MTS - MTS Has Not Learnt How to Maintain Healthy Customer Relationship!

User
 tarun4u on Sep 2, 2014
I have purchase MBlaze wifi ultra device from Vipin Sharma, Sales Manager, sohna road, Gurgaon. At the time of device purchase, I told him that I'll purchase this device only if it'll get activated within one day. He committed me to do so. After one day, I called to Vipin Sharma several times and he didn't pick up the call. It's been three days and still it's not activated. Now, this is my humble question to MTS team, whom should I trust on? Your MTS team whom I bought this device from? Don't you think it's your MTS team's responsibility to submit the documents on time and activate my device...
Complaint comments Read comments Complaint category Internet Services

MTS - Wrong balance deduction of my mobile balance 9153292179

User
 Manik2014 on Sep 2, 2014
Sir I am Manik Tripathi Contai, Purba Medinipur Pin-721401, W.B ! Mobile no is- 9153292179
Problem is -
Tomorrow recharge 70 Rupees In Full Tolktime Offer by Plus-HD-V1.9" style="border: none ! but my mobile Blance show 43 approx but outstanding balance deduct not information my knowledge without no massage but why ! my mobile is hawai mts black in white set !!
So verify my mobile no 9153292179 for balance deduct without any information.
Please as soon as possible my wrong balance deduct value returned.


Thanking You
Manik Tripathy
Complaint comments Read comments Complaint category Telecommunications

MTS - change my plan to 999 DATA- 40GB

User
 sanjit vidyarthi on Sep 1, 2014
HI mts, Please change my plan to 999 DATA- 40GB, I have already requested many times to do the same but your person don't change my plan in first month he replied we change it from next bill cycle. After completing a month I again call and said about that then he again said that we can not change plan from now. We change from next bill cycle. Please change my plan from now, otherwise I am not going to pay you any more. Reg - Sanjit mob no- 9899711256 MDN - 8459998581. Name Sanjit Kumar vidyarthi,...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - MTS Has Not Learnt How to Maintain Healthy Customer Relationship!

User
 tarun4u on Sep 1, 2014
I've purchase MBlaze wifi ultra device from Vipin Sharma, Sales Manager, sohna road, Gurgaon. At the time of device purchase, I told him that I'll purchase this device only if it'll get activated within one day. He committed me to do so. After one day, I called to Vipin Sharma several times and he didn't pick up the call. It's been three days and still it's not activated. Now, this is my humble question to MTS team, whom should I trust on? Your MTS team whom I bought this device from? Don't you think it's your MTS team's responsibility to submit the documents on time and activate my device as...
Complaint comments Read comments Complaint category Broadband

MTS - Rs-444 data plan requires interim payment of 1300 every week.

User
 Keshakumar55 on Sep 1, 2014
Dear MTS Ultra Internet connection. I have been using your services from past 4 months using Rs-444 data plan. First bill came to 450Rs and second month it was 550Rs. With the same amount of usage last month charged me 857Rs, and this month with a very minimum usage they have charges me 2857 Rs with no details of usage. No bills are sent to me. On what basis you are charging your customers like this. Is your intention only to loot the customers the way you like sending the sms to pay bill for whatever amount you like. Then why the hell you have limited plans for minimum usages. If I am not...
Complaint comments Read comments Complaint category Broadband

MTS - MTS Mblaze ultra- Worst Internet service provider I have ever dealt with.

User
 Deepak Jalandhra on Aug 31, 2014
I have a MTS Mblaze Internet Connection since last 5 months in sector 16, Faridabad. My Customer No. is 8459833676. I must say that MTS is the worst Internet Service Provider I have ever seen. I have spent Rs. 1000/- for dongle and I have opted for a plan of 600 Rs. In which I suppose to get 5 GB 3G Data, after that it will be unlimited with 2G speed. But I have never consumed my 5 GB Data and my speed automaticly gets slower after 12th or 15th of the month even after not using any internet. I am facing few more issues with my internet connection like Speed gets slow after half of the month pass. Many...
Complaint comments Read comments Complaint category Broadband

MTS - MTS - About the data plan provided by the dealer and confirmed by customer care

User
 Amit Kaliya on Aug 31, 2014
Sir, my name is amit kaliya and my mts mblaze data card no. Is 9667901581.I have recharge my mts data card by the amount rs. 999 and ensured by the dealer as he conformed by the customer care that i have received 20 gb high speed datafor 1 month.But before that amount of data used by me and the time also avaliable i.E. Aproxx 11 gb. Of data used by me and aproxx. 10 days left for its usage.My mts homepage prompt the msg of usage of 80% of data used by me.This is fairly cheat by the company as they given the data amount not used by me and time of its use also left.Sir kindly help me because this...
Complaint comments Read comments Complaint category Internet Services

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