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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
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MTS Complaints & Reviews

MTS - Mental Harassment

User
 Smit Mehta on Jul 30, 2014
The people from MTS has been calling me daily for bill payment of a Internet connection (Dongle) which does not belong to me. I get calls daily asking for some guy Arjun and asking me to pay the bill. I have informed them several times that this number doesn't belong to Arjun. In reply they say that this is the only number updated and they cannot do anything. This has really been a torture for more than a month. They are literally harassing me and it has become a nuisance in my office hours. I would like to have an official apology from MTS and also compensate for the mental harassment....
Complaint comments Read comments Complaint category Internet Services

MTS - Promotional Call from Mts

User
 gauravdutta on Jul 29, 2014
dear sir, I'm writing you to inform you about Promotional call from mts even i can got today aprox 30 to 40 times call In a day back to back could you pls take against action on it. numbers are 1401650001 1401650005 1401650610 1401651527 1401653390 1401652240 1401652585 1401652585 1401652240 1401652861 1401653068 1401653597 1401653436 1401650506 1401651412 1401653505 1401650502 1401650603 1401650504 1401652769 1401650005 1401653045 1401653574 1401650002 1401653643 1401653712 1401652079 1401650506 1401653344 1401651757 1401650501 1401650006 1401650006...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Poor Speed False Promises

User
 RjMd on Jul 28, 2014
Hi I Purchased the MTS dongle after being promised speeds upto 9mbps. After Initiating a complain, I was told that I will get good speed by next month. But there was no improvement of speed. I was told that they were realigning the antenna's and I will definitely get the speed, still no improvement. Finally I called them up and asked them to close my account. They didn't do so and asked me to first pay the bill due amount which I did. Later I as told that they are sending a special engineer who should be able to fix the speed issue. To check whether the speed issue is related to my location...
Complaint comments Read comments Complaint category Broadband

MTS - Unsatisfied with MTS customer service and speed

User
 msnsathya88 on Jul 27, 2014
Hi, My MTS number is : 8453180766 . i'm using 999 plan ( 9.8mbps ) but i'm getting maximum 2mbps at full HSD signal, i called customer care and told my problem but executive kept silent, i ask her then shall i close my connection, then she replied u can go to nearest MTS showroom and close the connection . Really how nice this customer support is . i got my connection just 1 week before . even i'm not getting speed that is ok, but this customer support is really screwed me . I'm not gonna pay my bill until i'm getting resolution . you can take any legal action against me if you are...
Complaint comments Read comments Complaint category Internet Services

MTS - mental harassment, threatening, deficiency in services

User
 Mahesh Bansal CA on Jul 27, 2014
This is how MTS harasses and exploits its customers without providing adequate services. I had purchased an MTS data dongle (connection No. 8459201947) in July 2013 with a free two months' subscription. The plan was informed to me by some marketing agent Armaan having mobile numbers 8130832814 and 8010939434 by SMS that a laptop bag is being provided free with a new MTS data connection. I paid the money to a representative who visited my home in Ghaziabad who delivered the data dongle by hand. However, he assured that the laptop bag shall be delivered to me by post shortly. Mr. Armaan over telephone...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Slow Internet

User
 shriraam on Jul 26, 2014
Hi, I'm from Palarivattom, Ernakulam, Kerala. I have taken mts connection 3months back my number 9142651535. While purchasing the company assured 40gb data will be given @ 999 with 9.2mbps speed. Right from the first day still now, I haven't seen the connection speed crossing 1MBps. When I called the support they said my home is blocking the signal. So the speed is less and closed the issue. The team said if you goto next junction I will be able to browse @ 3.2Mbps from Kaloor junction. Distance between two junction is 10min max.Please help me...
Complaint comments Read comments Complaint category Computers & Accessories

MTS - MTS Ultra wifi not working

User
  Bhushan ji on Jul 24, 2014
my mts ultra wi fi no is 8459286189 and it is not working in Modi Nagar(201204) which is my home town so pl look in to this already i have talked to customercare executive so many times but no any sufficient solution is given so pl. look in to this Thanks Shashi bhushan...
Complaint comments Read comments Complaint category Internet Services

MTS - Bill after cancelation - Rs. 3600

User
 laherikaushik on Jul 24, 2014
On 23.10.2013, I ot te call from Ranveer Vats. He told me that there is pending bill of Rs.1800 and sending me legal notice. I paid Rs 1800. But after few days on 19.11.2013, I again got the call from to pay Rs.1800. I also paid that since he told me that I will get refund of Rs.1800. Now I fell like I am cheated. Please help me. Should i approach court for justice? My MTS no. is 8433583773. The MTS no is of Mumbai ....
Complaint comments Read comments Complaint category Internet Services

MTS - The Data Card not activated.

User
 naveen.lingaraju on Jul 24, 2014
HI Team, I have taken the MTS device on Saturday 19th July 2014 and still it is not activated. Every time I call the customer care, they come up with the same statement, that we will get the confirmation call within 24 hours. But still it is not activated and recently came to know that the documents are not submitted. This was not expected from you people. If this cannot be resolved, please let me know the procedure to cancel my device and connection. I need my complete amount back....
Complaint comments Read comments [1] Complaint category Broadband

MTS - Very bad Data Card Service

User
 borntolive always on Jul 22, 2014
We had taken MTS Data Card two months back in the 1st month the speed was good but in second month we got a message on 18th, July that the data limit of 40 GB is over, and now the speed is very slow. We have not used 40 GB and now they are not responding for calls and mails. Please do something....
Complaint comments Read comments [1] Complaint category Internet Services

MTS - Worst Customer service 8459292118

User
 abhishek2182 on Jul 22, 2014
worst service ever... could not retain me even till the first bill will come. Updated my name incorrectly in there system, when I tried to get it corrected, they refused. Then I took 10 GB plan to check the service first and got only 6 Gb on prorated basis of which I did not had any clue till it finished, because they do not show any data usage. When asked to change plan to 40 GB, they can not do it till next bill cycle, when asked to add speed booster pack and take extra charge from me, they say to wait for a pop up which never popped up, so they want to charge me around Rs.900 for 2-3 days of...
Complaint comments Read comments Complaint category Internet Services

MTS - false bill of mts postpaid net data card [Resolved]

User
 shailesh09p on Jul 22, 2014
Sir, I having mts postpaid net connection...My mts no is 8648873403..i found bill through sms..but did not found bill of hard coppy...my bill is false..i m not satisfied this bill..i m not uses ..i send also mail to customercare nd company circle head..no responce to me..company ke logo dwara dhamki. Phone pe dhamki diya jata hai.. So i request, , pls sir do needful mater.. Your's faithfully Shailesh kumar 64b, buroshibtala main road, Kolkata-700038...
Complaint comments Read comments Complaint category Internet Services

MTS - false bill of mts postpaid net connection [Resolved]

User
 shailesh09p on Jul 22, 2014
Sir, I having mts postpaid net connection...My mts no is 8648873403..i found bill through sms..but did not found bill of hard coppy...my bill is false..i m not satisfied this bill..i m not uses ..i send also mail to customercare nd company circle head..no responce to me..company ke logo dwara dhamki. Phone pe dhamki diya jata hai.. So i request, , pls sir do needful mater Your's faithfully Shailesh kumar 64b, buroshibtala main road, Kolkata-700038...
Complaint comments Read comments [1] Complaint category Telecommunications

MTS - Network and Speed Issue

User
 Naveed Ahmed1 on Jul 22, 2014
I took MTS dongle in the month of April this year. Since then i am experiencing Network and speed issues. Evn if there are full bars the speed is very less i would be happy if i get 0.2 or 0.3 Mbps of speed, where as they claim a speed of 9.8Mbps. I have raised several complaints which are may/2675, may/5618 and july/8166. Every they were resolved with out even calling me back. When i sent an email i had to wait for 3-4 days for a reply. When i call them and ask to speak to supervisor they keep me on wait and then disconnect or tell me that the supervisor is busy and they will call me back. This...
Complaint comments Read comments Complaint category Internet Services

MTS - pathetic services

User
 Ravi jaat on Jul 21, 2014
I have bought a connection of MTS postpaid 999 plan and Rs1500 for device, first two months speed was Okay, but after then that I was getting speed of 50 to 300 Kbps, not able to watch videos, download movies even taking so much time to open Gmail, I called Mts care for help, they said wait for 3, 4 weeks we are optimizing your are I live in ashok vihar gurgaon, I said okay I will wait, after 3, 4 months I called them they said please wait for 5, 6 more weeks I said I want to talk to your supervisor they put me on hold and hold and hold, then no supervisor available, all resp are...
Complaint comments Read comments Complaint category Broadband

MTS / MBlaze - Bad Network and not provided proper service

User
 Shreyansh Jha on Jul 20, 2014
Sir, I purchased MTS Mblaze Ultra 2 months ago and since starting I am not being able to get a proper network speed. I registered a complaint and the technicians visited my home on 8th July, 2014 and said that they will install a small tower at my home that will provide me with proper network and Internet speed within 7 days. Its been more than 7 days and they have not yet even called me up for the installation of the tower. I contacted the customer care and my complaints were forwarded again and again but still I have not received any response from them. I am a regular user of Rs.999 plan but...
Complaint comments Read comments Complaint category Internet Services

MTS - Please give me, My full 10gb data service....

User
 pranob roy on Jul 19, 2014
I am new costumer in your company . My mblaze ultra no.9143360347.please give me my full 10gb Internet service .your customer care missgide me..if you please my matter and as early as possible solve n help me...thank you my reg. mobile no...9433222384.....
Complaint comments Read comments Complaint category Internet Services

MTS - Careless response for my complaints

User
 mysuru infras on Jul 19, 2014
As i am facing huge irresponsible response from your customer care executive i have called many times from past 8 days but none of my complaints resolved each and every executive says only one sentence that sir sorry for inconvenience please believe me this time it will resolved by end of this day.

My complaint nos -
1. 7838474
2. JUL/5743
3. 7881770

Complaints are given the request for 40GB plan on 30 Jun 2014 that is not activated.
2. On 15 Jul 2014 3GB speed booster pack not activated from past 4 working days they said within 14 hours...
Complaint comments Read comments Complaint category Broadband

MTS - Complaint against the billing method

User
 Madan Mohan Jindal on Jul 19, 2014
Sir, This is to bring to your kind notice that I “ Madan Mohan Jindal” was using MTS dongle in DehraDun. My bill plan was of Rs444/month and my credit limit was Rs:1350. In this bill plan i use to get 3gb data. While I was buying this connection I was informed by their sales person that I will be getting the confirmation call from the company weather I want to use more than my bill plan or not. When my 3Gb data was used i didnt got any call or msg that my limt is over and neither the connection was disconnected, I came to know about this when I received the bill. The day I received my bill...
Complaint comments Read comments Complaint category Internet Services

MTS - false bill of net data

User
 shailesh2009 on Jul 18, 2014
Sir, Mai shailesh kumar.my mts data No-8648873403..mujhe march month ke middle me hi net conection ko deactivate kar diya..aur msg bheja gya ki aapka bill 1200rs somthing ho gya hai...mera net conection aaj tak deactivate hai...but bill amt badhta ja rha...jo aaj abhi tak 2000rs kr diya gya...bill details ke hard coppy magane per diya nhi jata...mujhe samajh me nhi aata ki maine etna data use kiya nhi...aur bill etna ho gya...jo mere najar me false hai...mail ka reply bhi nhi diya gya..aur phon pe dhamaki compny ke logo dwara diya jata hai...gali bhi diya jata hai...mujhe phone pe mansik Pratarit...
Complaint comments Read comments Complaint category Broadband

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