MTS Customer Care

MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon District
India - 122001

Customer Care Phone Numbers and Contacts

+91 91 3795 5955
+91 91 3715 5155
+91 12 4481 2500
+91 91 4515 5155
+91 91 3736 6366
+91 91 3716 6166
+91 12 1260 4656
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Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan


Sistema Shyam TeleServices Limited
A-194, Phase – I,
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Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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MTS related photos (266)

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MTS Customer Care related pictures (266)

MTS Complaints & Reviews

MTS — Still receiving Bill & notice

 rajat1981 on Dec 1, 2015
Rajat Tyagi Oct 16 to MTS, custcare Hi, can you please send my daily data use report, every month 5GB data short between the month. Please disconnect my services, ill no longer be a part of this MTS. ill not advice to any to purchase this kind of service Thanks Rajat Tyagi On Thu, Oct 15, 2015 at 12:08 AM, wrote:...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

MTS — Marketing service not of telecom company

 goutamdebnath on Dec 1, 2015
Every day I call MTS customer care I told that any service activit on my number? And by customer care yes then I said to stop service.. Then next day I call customer care and told any service active? And is yes... Event my mobile switch off 1 day then next day on, I see the any service active. My total mobiles balance lost Rs.550/- one day. Please help....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

MTS — Dongle Faulty

 manishgogia on Dec 1, 2015
Dear Team, I am following MTS from last one month for the Device related issue. As checked by Two times by the MTS engineer only. They have already mentioned that Problem in the device Only. So this device should be changed as a valuable customer. But they are not even listening to me. They are not even trying to call to change the device. Complaint No - NOV/6891 NOV/8542 There are many more complaints available. My MTS Data Card No is - 8459246233 Thanks, Jawahar...
Complaint comments Read comments Complaint category Internet Services

MTS — Why should i pay your bills

 krish123654 on Nov 30, 2015
I have bought your mts ultra whatever that isthe worlds slowest internet service for me i raised a complaint, exicutive : it will be resolved within 48 hours after 48 hours i speed is slow executive: your complaint raised to technical department how will call u tomorrow i waited again i called this time i shouted after 6 hours your executive calls and told me that it is a area wise problem it will be solved in 22 days after that my complaint is closed without asking me that it resolved or not? i waited for two months but still problem was there i paid your bills even then but...
Complaint comments Read comments Complaint category Broadband

MTS — Money not returned after failed recharge

 deeps4028 on Nov 30, 2015
I tried paying bill of my mts number 9152953821 today morning, the total amount paid by me is rupees 686, 100 rupees from paytm wallet, and 586 through Internet banking. The recharge failed but the company is not returning my money that has been deducted from the bank, they are saying that the transfer was not successfull but the bank statement clearly shows that the money is transferred to paytm. please help. ORDER NUMBER IS 1366033920...
Complaint comments Read comments Complaint category Online Shopping

MTS — Speed issue

 Sadagophan on Nov 30, 2015
I took an MTS connection through Amaze technologies, Pondicherry on 19th Nov 2015. I checked at my home and the speed was good. After buying the Mblaze powerbank the speed was wouldnt play any video, website would longer time to open a page and the download speed would be 30 to 70kbps..i logged a complaint on 20Nov 2015 with number nov/12022 and i got an sms that it will be resolved in 22 working hours. i got phone calls checking if the speed was okay but it was not resolved. Abruptly my case was closed on 23nov stating i didnt pick the call . Reality is nobody called and if i...
Complaint comments Read comments Complaint category Broadband

MTS — Exses bill payment refund

 rchaubeyk on Nov 28, 2015
Sir i am Rajesh Kumar Chaubey from delhi mai February 2015 ko MTS postpaid data card dongal liya tha jiska no.8459638209 hai may 2015 me mera no bill payment na hone se band kar diya gaya tha kyo ki mai gav chala gaya tha 2 june 2015. Ko mai bill apane cedit card se 1116 Rs ki jagah galti se 10116Rs jama kar diya usi samy mai refnd ke liye MTS se sampark kiya to email karne ko kaha gaya mai usi din mai email kar diya jabab aaya ki 45 days baad aap ka refund billing address par bhej diya jayega mai 45 days wait kiya lekin mera refund nahi aaya fir mai dubara sampark kiya to fir mujhe email ke liye...
Complaint comments Read comments Complaint category Telecommunications

MTS — Don't ever use MTS

 Ishank Ahuja on Nov 28, 2015
DONT EVER USE MTS​! I have been using it for about an year now... but their network sucks and their customer service sucks even more! The internet speed is never even close to the one promised by the company and even after repetitive complaints, the dont do anything about it! I got my connection cancelled after paying the due amount 3 months back and now I have started receiving legal notices from them! What an awful experience!...
Complaint comments Read comments Complaint category Broadband

MTS — Connectivity and signal problems

 Jignesh b. thakkar on Nov 26, 2015
I have purchased MTS wifi on dated 8th NOV and from first day i am facing problems for connectivity, signal, speed problem. For the same i have raise complaints. They called me and tried to check out but they are not able to solve the problem with their server. Then they send a engineer to my location, he told me i will increase signals from my tower and it will take 2 days, then you can get good signals and speed. 3 days gone but not improvement, 4 Days gone but still same. On a 5th day i raised another complaint and they response me after 3 days and without asking me they straight told...
Complaint comments Read comments Complaint category Broadband

MTS — Getting abusive and threatening calls from MTS employees

 tyagimohit99 on Nov 25, 2015
From few days onward i am continuously getting abusive calls from the MTS people from these no's- 8010863862, 9015376772. they are calling me and making fun of me by just transferring calls to each other. they were telling there names as Rahul Sharma, Rahul Srivastava and Bunty. I dont want to get calls like this and someone should take action against these people. My name is Mohit and my MTS data card no - 8459281338....
Complaint comments Read comments Complaint category Telecommunications

MTS — Mblaze salesman cheat

 Hemanth Prasath M on Nov 25, 2015
Guys please don't buy any datacard from this guy.. He will provide you the datacard without verifying feasibility in your area. He will say there will be high speed data connection available in your area. He will provide a fake demo for it too. Once he has sold his datacard to you. You cannot contact him to his mobile number too. He wont pick any of your calls for any doubt/service you need. The speed he said for mts in my location is: 9mbps but i got 104kbps only. When i called him back, he isn't picking my calls. Beware of such. He will look like a rowdy wearing think gold chains. He...
Complaint comments Read comments Complaint category Computers & Accessories

MTS — Internet

 mohammed ajmal on Nov 24, 2015
I feel there is no worst words than this is English to scold them. One of the worst data services in the country. Its our fault that we had been trapped by their offers. 40GB, 20GB etc etc.

Mr. MD.

The speed what you are giving is perhaps the same speed that you use when. Better go and do that a little fast. So, that you will be named in history for the mystery relationship...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS — Data card unusable

 Jraj04 on Nov 24, 2015
I reported issue to my Broadband(Data card) provider MTS several times. I am totally dis satisfied the way customer service was handled. When asked for supervisor or the complaints team advisor Gautham deliberately refused to transfer the call to complaints team. Am so annoyed because of the apuling service from MTS. Reg mts no: 8644934722
contact me as soon as possible....
Complaint comments Read comments Complaint category Broadband

MTS — Internet service - mblaze

 Abhishek on Nov 23, 2015
MY MTS MBLAZE no - 8459845995 MY internet not working from 1 month and when I call customer care they ask me to wait for 3 weeks One month ago. Now again when I called i was told to wait for 5 weeks. IN the meanwhile they are calling me and speaking very rudely to pay the bill for this period where i did not get any service from their end.

Can I be helped using your platform to resolve my problem....
Complaint comments Read comments Complaint category Broadband

MTS — Fraud, cheating, raising biis even after disconnetion and unnecessary harassing reg

 vinita rani akarsh on Nov 20, 2015
1) I took data Card No. 9136205421 of MTS on 14.05.2015 but due to worst Service received I decided to return the same on 25.05.2015. I phoned as well as mailed for return of the data card (copy of Mail enclosed Annexure-1). We received a complaint No. 12179, however inspite of several telephonic calls no action taken. 2) Again on 12.07.2015 mailed to MTS and copy forwarded to Customer Care & Appellate Authority for disconnection & return of data Card (Annexure-2). 3) Received an automatically generated Delivery Status on 13.07.2015 in respect of delivery to has been delayed...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS — Mts dongle no : 8459927026, wrong billing by MTS

 chat2amit on Nov 20, 2015
MTS has cheated me by billing from 19th October; but i had logged my compalint in MTS on 19th and 20th as i was not abel to use MTS; i request MTS to send em corrected bill. In general as a feedback MTS network runs poorly in gurgaon and i ma not ahppy with the same; But atleast MTS shoudl not cheat custeomrs by billing wrongly....
Complaint comments Read comments Complaint category Telecommunications

MTS — Bills sent after disconnection

 Shouvik Sen on Nov 19, 2015
I am writing to you to express the humiliation I am facing by subscribing to MTS internet services. I took a 3G internet connection in June 2015 after which i wasn't very happy with the service and decided to discontinue with the services. I called the customer care unit from my registered mobile number 9632388288. The moment I said I want to discontinue with the services, the executive hung up on me. There were payments pending from my end. I told the collections department that I will clear the outstanding balance as soon as you give me a request number for my account cancellation. I...
Complaint comments Read comments [2] Complaint category Internet Services

MTS — MTS WiFi plus Data Card

 rana.pk87 on Nov 18, 2015
I have purchased one WiFi Data card from Ten Digital two weeks ago and till now i am unable to use that. At the time of purchase they said we have a very good connectivity over there but still i am not finding coverage or range at my place due which I got inconvenience to use the facilities. I have raised complaint twice and every time I am getting response from MTS that we are unable to connect with you and your complaint has been closed or resolved but the problem is still as it is....
Complaint comments Read comments Complaint category Broadband

MTS — Data card

 jalajbhatia on Nov 18, 2015
I am using mts data card no 9152874616. on 13-7-2015 i called the call center and asked him for current plans, he told me the plans and i choose rs 550 plan . i recieved a reference no 1672921 . when in sep my bill came i recieved bill of my previous plan . i called the customer care they told me to arrange call regarding this and i have not recieved any call till now. shall the comapny should not see that the customer rather complaining many times should be listened . the comapny is fraud...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS — Worst experience (Data card no - 8459986380) complain no - 2664067/2664588)

 abhinandandas on Nov 18, 2015
Dear Nalini Kanakam,

This is regarding my MTS connection (Data card no-8459986380)which I am using sine 25th OCT'15 and my billing cycle is 15th of every month . I took an unlimited plan of 599 and my bill is yet to generate.


Since 16th Nov'15 my connection is not active, that is not because of my fault. Then why should I suffer? I called customer care number (of times. But They were not able to answer my problem, same answer was provided all the time that...
Complaint comments Read comments Complaint category Other

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