MTS Customer Care

MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon District
India - 122001

Customer Care Phone Numbers and Contacts

+91 12 4481 2500
+91 91 3715 5155
+91 91 3795 5955
+91 91 4515 5155
Fax:+91 91 3736 6366
+91 91 3716 6166
+91 12 1260 4656
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Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan


Sistema Shyam TeleServices Limited
A-194, Phase – I,
View More Information...
Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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MTS related photos (266)

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MTS Customer Care related pictures (266)

MTS Complaints & Reviews

MTS — Connectivity and signal problems

 Jignesh b. thakkar on Nov 26, 2015
I have purchased MTS wifi on dated 8th NOV and from first day i am facing problems for connectivity, signal, speed problem. For the same i have raise complaints. They called me and tried to check out but they are not able to solve the problem with their server. Then they send a engineer to my location, he told me i will increase signals from my tower and it will take 2 days, then you can get good signals and speed. 3 days gone but not improvement, 4 Days gone but still same. On a 5th day i raised another complaint and they response me after 3 days and without asking me they straight told...
Complaint comments Read comments Complaint category Broadband

MTS — Getting abusive and threatening calls from MTS employees

 tyagimohit99 on Nov 25, 2015
From few days onward i am continuously getting abusive calls from the MTS people from these no's- 8010863862, 9015376772. they are calling me and making fun of me by just transferring calls to each other. they were telling there names as Rahul Sharma, Rahul Srivastava and Bunty. I dont want to get calls like this and someone should take action against these people. My name is Mohit and my MTS data card no - 8459281338....
Complaint comments Read comments Complaint category Telecommunications

MTS — Mblaze salesman cheat

 Hemanth Prasath M on Nov 25, 2015
Guys please don't buy any datacard from this guy.. He will provide you the datacard without verifying feasibility in your area. He will say there will be high speed data connection available in your area. He will provide a fake demo for it too. Once he has sold his datacard to you. You cannot contact him to his mobile number too. He wont pick any of your calls for any doubt/service you need. The speed he said for mts in my location is: 9mbps but i got 104kbps only. When i called him back, he isn't picking my calls. Beware of such. He will look like a rowdy wearing think gold chains. He...
Complaint comments Read comments Complaint category Computers & Accessories

MTS — Internet

 mohammed ajmal on Nov 24, 2015
I feel there is no worst words than this is English to scold them. One of the worst data services in the country. Its our fault that we had been trapped by their offers. 40GB, 20GB etc etc.

Mr. MD.

The speed what you are giving is perhaps the same speed that you use when. Better go and do that a little fast. So, that you will be named in history for the mystery relationship...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS — Data card unusable

 Jraj04 on Nov 24, 2015
I reported issue to my Broadband(Data card) provider MTS several times. I am totally dis satisfied the way customer service was handled. When asked for supervisor or the complaints team advisor Gautham deliberately refused to transfer the call to complaints team. Am so annoyed because of the apuling service from MTS. Reg mts no: 8644934722
contact me as soon as possible....
Complaint comments Read comments Complaint category Broadband

MTS — Internet service - mblaze

 Abhishek on Nov 23, 2015
MY MTS MBLAZE no - 8459845995 MY internet not working from 1 month and when I call customer care they ask me to wait for 3 weeks One month ago. Now again when I called i was told to wait for 5 weeks. IN the meanwhile they are calling me and speaking very rudely to pay the bill for this period where i did not get any service from their end.

Can I be helped using your platform to resolve my problem....
Complaint comments Read comments Complaint category Broadband

MTS — Fraud, cheating, raising biis even after disconnetion and unnecessary harassing reg

 vinita rani akarsh on Nov 20, 2015
1) I took data Card No. 9136205421 of MTS on 14.05.2015 but due to worst Service received I decided to return the same on 25.05.2015. I phoned as well as mailed for return of the data card (copy of Mail enclosed Annexure-1). We received a complaint No. 12179, however inspite of several telephonic calls no action taken. 2) Again on 12.07.2015 mailed to MTS and copy forwarded to Customer Care & Appellate Authority for disconnection & return of data Card (Annexure-2). 3) Received an automatically generated Delivery Status on 13.07.2015 in respect of delivery to has been delayed...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS — Mts dongle no : 8459927026, wrong billing by MTS

 chat2amit on Nov 20, 2015
MTS has cheated me by billing from 19th October; but i had logged my compalint in MTS on 19th and 20th as i was not abel to use MTS; i request MTS to send em corrected bill. In general as a feedback MTS network runs poorly in gurgaon and i ma not ahppy with the same; But atleast MTS shoudl not cheat custeomrs by billing wrongly....
Complaint comments Read comments Complaint category Telecommunications

MTS — Bills sent after disconnection

 Shouvik Sen on Nov 19, 2015
I am writing to you to express the humiliation I am facing by subscribing to MTS internet services. I took a 3G internet connection in June 2015 after which i wasn't very happy with the service and decided to discontinue with the services. I called the customer care unit from my registered mobile number 9632388288. The moment I said I want to discontinue with the services, the executive hung up on me. There were payments pending from my end. I told the collections department that I will clear the outstanding balance as soon as you give me a request number for my account cancellation. I...
Complaint comments Read comments [2] Complaint category Internet Services

MTS — MTS WiFi plus Data Card

 rana.pk87 on Nov 18, 2015
I have purchased one WiFi Data card from Ten Digital two weeks ago and till now i am unable to use that. At the time of purchase they said we have a very good connectivity over there but still i am not finding coverage or range at my place due which I got inconvenience to use the facilities. I have raised complaint twice and every time I am getting response from MTS that we are unable to connect with you and your complaint has been closed or resolved but the problem is still as it is....
Complaint comments Read comments Complaint category Broadband

MTS — Data card

 jalajbhatia on Nov 18, 2015
I am using mts data card no 9152874616. on 13-7-2015 i called the call center and asked him for current plans, he told me the plans and i choose rs 550 plan . i recieved a reference no 1672921 . when in sep my bill came i recieved bill of my previous plan . i called the customer care they told me to arrange call regarding this and i have not recieved any call till now. shall the comapny should not see that the customer rather complaining many times should be listened . the comapny is fraud...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS — Worst experience (Data card no - 8459986380) complain no - 2664067/2664588)

 abhinandandas on Nov 18, 2015
Dear Nalini Kanakam,

This is regarding my MTS connection (Data card no-8459986380)which I am using sine 25th OCT'15 and my billing cycle is 15th of every month . I took an unlimited plan of 599 and my bill is yet to generate.


Since 16th Nov'15 my connection is not active, that is not because of my fault. Then why should I suffer? I called customer care number (of times. But They were not able to answer my problem, same answer was provided all the time that...
Complaint comments Read comments Complaint category Other

MTS — MTS Wifi is not working

 9142492576 on Nov 18, 2015
MTS wifi is recharged on 7th november 2015 for Rs.500/-. When i started checking internet found that MTS is not functioning. Immediately i registered a complaint # nov/33/99 dtd 7th nov. But problem not solved. Again complainted on 11th nov. Complaint # nov/4876 and requested to send somebody to resolve but no response received. 13th nov i got a missed call from 9142320360. After 5 minutes i contacted on the number but the phone was switched off. I tried to contact on that number 10 times in 5 minutes intervals but phone was switched off. Again i regd a complaint on 17th nov complaint # nov/7644....
Complaint comments Read comments Complaint category Employees

MTS — False promise, wrongly charged money

 Prerana1 on Nov 17, 2015
I could not use internet services from MTS due to very very low speed for 3-4 months, the google homepage itself did not use to come up. In spite of making several complaints my issue was not resolved and i was charged for no reason for many months. Firstly they told me that a technician would come to my home however that did not happen ever and then whenever i used to make calls to the customer care they would place my call on hold for 20 minutes and then they would disconnect the line without my intimation. Then after 2 months of not being able to use services i downgraded my plan from 999 to...
Complaint comments Read comments Complaint category Broadband

MTS — Bill after disconnection

 AchalMaloo on Nov 17, 2015
I got transferred from Rajasthan to Maharashtra, and hence requested disconnection in June. After paying the bill, the Customer Service Executive said that if manager does not call you connection will be disconnected, but I again got bills and now getting goon calls for coming to court and police case etc. MTS number 9667859310...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS — Mblaze broad band connection

 Napoleon Selvaraj on Nov 15, 2015
The wost network i have ever used. i am a regula user of broadband since bsnl introduced it. your mblace is taking morethan 5 minutes to just load YOUR HOME PAGE after the slot of 23gb completion. i am in a plan to cancel my connection soon. :((( i tried to send this feedback through mblace connection but morethan 10 minures nothing happened and now i am sending this through my other broad band connection BSNL...
Complaint comments Read comments Complaint category Broadband

MTS Data Card — No connectivity,, waste of money

 Nirmal114 on Nov 14, 2015
Pl.don buy MTS data card for gods sake, , total waste for what u pay.i took connection on set.23, 2015.the device which they gave was faulty, then they replaced me with other, even that did not work, so they me again on 6th oct.singal was 1 x .while selling they showed me as 3G, now they say me u will get only this speed, it is not loading even one page., MY house is in well ventilated, which is in 1st floor and 30 ft road, how can it be congested. Aft several complaints, nearly 10, they said me this answer.i have wasted 2000 rs for such useless data which i have not used. TO MTS SERVICE. IF U...
Complaint comments Read comments [1] Complaint category Internet Services

MTS — Harassing to pay bill despite of not able to use mts data card due to technical problem from their end

 Zinnia Nandy on Nov 14, 2015
My MTS number is : 8459773671 This is to inform you that due to technical issues from MTS side I was unable to use my mts data card for the entire month before discontinuation. I kept on calling the technical support team for resolving the issue but every time they said there is problem of connectivity of MTS in our area. But no one solved the problem. So the entire month I was not able to use the data card. As I have not used the data card due to technical problem from their side I am not liable to pay for the same. Would request MTS to stop harassing their customers by writing mails...
Complaint comments Read comments Complaint category Internet Services

MTS — For cancelation due to deficiency of services and no range

 jes01 on Nov 14, 2015
This is regarding connection bearing MDN no. 9142949644.The connection was disconnected within 7-10 days from the date of taking connection as there was no range for your device and speed was shown less than .23 Kbps and .12 kbps etc and the same was checked at my residence by your executive jamsheer who gave the connection. he checked the same within 3 days and said he would booster the speed with the device and later after 10 days came and found there was no range and speed was .12 kbps where as the device speed while taking the connection was told as 2mpbs he told even if it is boosted it wont...
Complaint comments Read comments Complaint category Internet Services

MTS — MTS no range in coimbatore.

 praaveenvr on Nov 12, 2015
I have seen coimbatore has been listed in coverage list of MTS( I purchased by seeing this list but didn't work in coimbatore. MTS customer care is not replying properly. Saying you can use when you go out of coimbatore. Why should i go out of coimbatore to use inter net brilliant customer care :) So i suggest people not go for MTS...
Complaint comments Read comments Complaint category Business & Finances

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