MTS Customer Care

MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
+91 91 3715 5155
+91 91 3795 5955
Mobile:+91 91 4515 5155
155
Fax:+91 91 3736 6366
+91 91 3716 6166
+91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,

View More Information...
Satisfactory Rating
1%
Complaints
1783
Resolved
12
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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MTS related photos (246)

MTS Complaints & Reviews

MTS - Very bad services and experience. Wi fi dongle not yet started even after a lapse of 10 days

User
 Prateek Juneja on Sep 5, 2015
My name Prateek Juneja. I purchased a wi fi dongle of MTS on 25-8-2015. Till date even after spending about Rs. 300 on telephone calls and after writing so many mails at customercare@mtsindia.in nothing has been happened. I purchased the dongle as I had to Visit Mumbai and there dongle was needed for some official works but neither I had any internet facility while visiting Mumbai and because of that I faces huge losses and my reputation. Even till date my dongle has not yet been started by MTS. My 10 digit number is 8459540688. For proof I am adding copy of bill of purchase of dongle Now I am...
Complaint comments Read comments Complaint category Internet Services

MTS - Data card problem

User
 sudipbtech on Sep 5, 2015
Dear sir, Myself Sudip Kumar Bera, S/o- Late Narendra Nath Bera, address- 25/5 Avenew south road, Santoshpur, Kolkata-700075, West Bengal, Email Id-sudipbtech05@yahoo.co.in, phone no-9674178596. Few month back i had purchased a MTS Data card for internet access, no- 8648027940. From the beginning it was not working properly, Speed is very low, some times it disconnected automatically. I have logged many complain from last three months. More time they tried to solve it on over phone but not solved it, two times their engineers visited my house also & did the speed test. After their activity they...
Complaint comments Read comments Complaint category Internet Services

MTS Delhi - Harassment for undue payment

User
 Anup Kumar I on Sep 4, 2015
Sir, My MTS dongle no was 9136300151. It stopped functioning in June 2015. After more than of dozen complain in MTS customer care, I requested to close my service. I paid the last bill even without benefit of service. Now they say that while your request to close the service was in progress phone call dropped, so even without service you need to pay the monthly bill. In July they demanded ₹904, I argued with them but they behaved rude, In August they demanded ₹1804...now they are threatening me through their agents by the name of court. I have been harassed a lot and MTS must be fined and...
Complaint comments Read comments Complaint category Internet Services

MTS - Speed related issue

User
 narendra90 on Sep 3, 2015
I purchased mts mblaze ultra wifi data card .(8432265588 number) when i pruchased that time i asked that is suitable my locality . but i used i receive less than 2g speed.' i complain to company . complain number is sep/1501. company reply me that you live far from tower.so you not receive speed. now what i purchased home near mts tower. company cheating me. pls return my datacard otherwise gave me good speed....
Complaint comments Read comments Complaint category Broadband

MTS - About bill

User
 ravindra mumgai on Sep 3, 2015
Dear sir, my MTS data card no 9667989590. my plan is unlimited with rs 799/- and i pay this same amount. but now my bill i recived via email is 999/- and payment collection agent also told me that my plan with 999/- and collection agent name is bhimsingh. so please clearify this issue that how you change my rental without any information. when i purchase a plan for any rental then how you change it.please clear it imideatly. yours ravindar singh...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Deactivation of mts data card

User
 vikas_grover33 on Sep 3, 2015
My name is vikas grover my mobile number is 750329590, i have a mts data card connection whose number is 9136204467, company disconnect my connection without giving me any information. i paid all my bills. this is 3rd complaint for mts for the same issue, but i did'nt get any solution till, even a single call from mts and from complaint domain. i loss lot of work and money harm from my clients because of this cause....
Complaint comments Read comments Complaint category Telecommunications

MTS - New connection but low speed

User
 keswanisona on Sep 2, 2015
My Name is Swapna Keswani taken a New Connection Of MTS Homespot Instant WiFi on 28 Aug 2015 ...Normally i activated my wifi but when i start using, the speed is so slow i cannot start the google page also... when i call to customer care the customer executive is saying only 2 things first restart the data and second call back arrangement ..i talked many executive same words i m listing..the executive names are PRIYA ROY AND SAHIL AHMED.. i m frusted with this procedure... I dont want to use this MTS connection......
Complaint comments Read comments Complaint category Internet Services

MTS - No consumer service

User
 Sambhavj2 on Sep 3, 2015
Bought mts mblaze postpaid online from flipkart delivered at haridwar with subject to delhi registration, so it cannot be activated from haridwar as date lapsed for returning the product to flipkart. On contacting mts consumer care was being denied for any help stating they do not entertain third party seller and it could only be activated from delhi only....
Complaint comments Read comments Complaint category Internet Services

MTS - Unfair change in plan and low connection standards

User
 Aswin Jose on Sep 2, 2015
I am a MTS postpaid datacard customer ( 9142782519 ) and I took the 999 plan which was 40 gb unlimited ( 20 gb day and 20 gb night ) over the period of time, the MTS service providers have cut short the data volume and it is less than 20 GB now. on top of this the quality of connection is very poor and fails to provide continuous connectivity....
Complaint comments Read comments Complaint category Broadband

MTS - MTS Service is harassing me

User
 Prof. B V Buddhadev on Sep 2, 2015
I have lost my MTS number 9137244704 and then asked for closing same number and then had chat with MTS customer care number and told me pay last bill and he adviced me to send the mail to MTS customer care for closing this 9137244704 and at same time I called MTS rep for buying dongle and I paid money for new connection and I got this current 9137997364 curenlty using and paying regular bills for it but still I am getting bill for old number 9137244704 even after I have allready paid last bill of Rs 419/ sent to me . MTS is solving any isse related with it and providing the worst service with me...
Complaint comments Read comments [1] Complaint category Broadband

MTS - Indoor Problem

User
 deepikakhorana on Sep 1, 2015
I have MTS datacard no 8459618323. My complaint numbers are AUG/14037, AUG 14853. After every complain i got a call from MTS, number is (9136079608)regarding my complaints they told that it is problem from our mts side and your area in which you are living come under INDOOR area so you facing this issue. Then i asked very politely that then why should i pay bills to MTS he cut the call and immediately i got the reply that we are unable to reach you and your complaint is closed....
Complaint comments Read comments Complaint category Internet Services

MTS - Misrepresented data utilization, Poor internet speed and connectivity, unaccountable and non professional customer care support

User
 annanyan on Sep 1, 2015
DO NOT BUY MTS! - We purchased a MTS 3G Plus dongle (8644945676, at an advertised maximum speed of 9.8 Mbps) at the MTS store from T Nagar, Chennai on August 17, 2015 under the plan 700/- per month for 14GB FUP limit (7GB for day and 7 GB night). During the purchase we were promised a minimum speed of 1.5-2 Mbps. The internet connection was activated on August 20, 2015. And then the worst times of our life started. 1. The speed was far from the promised minimum speed of 1.5 to 2Mbps. It was fluctuating between 0-400/ 500 kbps. Sometimes it was so bad that I kept getting cut out of my official...
Complaint comments Read comments Complaint category Broadband

MTS - Connectivity

User
 srkurup on Sep 1, 2015
In fact I had an MTS data connection earlier (9142966052)...was not satisfied with the speed and performance..hence called their local business associates...they asked me to go for a better plan and gave me a new connection (9142096561, in the month of June 15), after paying Rs. 1300/- for the gadget. In fact there was much delay in getting the connection almost 10 days; due to reasons known only to MTS. Every time I call the customer care to activate they say the user name mentioned by me was incorrect (probably the number was used by someone else till recently)...and finally with some intervention...
Complaint comments Read comments Complaint category Broadband

MTS - Indoor Problem from MTS side

User
 deepikakhorana on Sep 1, 2015
I have MTS datacard no 8459618323. My complaint numbers are AUG/14037, AUG 14853. i registered the complaint 15 days ago. I am constantly calling MTS for resolving the issue. As per MTS it is an indoor problem. I called customer care i got the dumb reply with same standard lines repeating all the time. According to them customer is fool and they will be convinced with their stupid reply. When ever I requested to talk to your manager they reply for a call back. and Managers also give me same reply. After every complain i got a call from MTS, number is (9136079608)regarding my complaints they told...
Complaint comments Read comments Complaint category Internet Services

MTS - Not recharge

User
 kmsastra1971 on Sep 1, 2015
My mts mobile no is .9150117145 email is : kmsastra1971@gmail.com i recharged amt Rs 50 on 28/08/2015 - 05.02 pm by rechargeitnow.com but still not recharged the amount of rs.50 but amount debit my a/c details of trs no : neft 0150828 pls return my amt thanking you murugesan...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Wrong & dishonest commitment - MTS Employees - Udaipur

User
 prateekkaushik on Aug 31, 2015
I have been a MTS user for 4 years now and with various numbers that i have taken from MTS, their is no bad credit history on any of these numbers. In the bill (15may-15june 2015) i was charged rs. 100 as late fee. when your collection agent Mr. Choubisa came to collect for the bill, he assured on his own account that the late fee of Rs. 100 would be waived and i dont need to pay that amount. The subsequent month when i recieved my bill again, i was charged the very same rs. 100 which clearly were not waived from my account. This time i had a bill amount of Rs. 722 and your own collection agent...
Complaint comments Read comments [2] Complaint category Internet Services

MTS - Recharge for MTS ID - 8926085917 prepaid expired in in 3 day

User
 anshu asansol on Aug 31, 2015
Ear sir,
I recharged My Dta card MTS id - 8926085917 on 19 Aug with Rs 299 for 2.5 G.B instead of 1.5 offered received by sms for 28 days . After long time i recharged hoping that this time it will last for some time but to my surprised it was also exhausted within 3 days . it was expired on 22 August 2015 morning . For all these days i browse google . facebook in my desktop etc . No song or movie down load . I am astonished how come 2.5 G.B offered by company for 28 days will be over in just 3 days . i Made similar complain earlier also but no action has been taken and they only ask me...
Complaint comments Read comments Complaint category Internet Services

MTS - Low internet speed

User
 jibin123 on Aug 30, 2015
Hi No one from Customer care guys called. Raised another complaint - AUG/7864, including this its 3rd complaint 1) MAY/4728 2) JUL/4716 3) AUG/7864 regarding same issue of low speed. And i was assured senior techinical rep will contact in 4hrs. Not sure which time zone the lady reffered too. I called around 3pm IST today. Any way to escalate the issue? MTS no: 9142950927 contact no: 8129991333...
Complaint comments Read comments [2] Complaint category Broadband

MTS - Providing fake offers and irresponsible service [Resolved]

User
 vrk souparnika on Aug 29, 2015
Hello, i am writing this to you because i am fed up with the above mentioned company and their service. I've took a MTS MBlaze connection on june 1st. Before i took the connection i have got a call from the MTS kollam office, which was regarding the offer and all. The lady who spoke to me was Nithya (As per her information) she explained me the offer which is MTS providing. First of all she said they do not taking charge for the device, its absolutely free and just need to pay the bill amount which is 617/-INR with tax monthly. But i asked her are you sure about that you are not charging any cost...
Complaint comments Read comments Complaint category Internet Services

MTS - Data card No : 8645928566 - Everything MTS does is all wrong and it is cheating indian People

User
 Prasath Vasanthan on Aug 29, 2015
Dear all... For all your kind attention. As per the conversation had with MTS today by 1.30pm with Mr.Gowtham from the escalation team. My request was to increase the signal strength in my area which is 182, 6th cross street, TVS nagar Korattur, Chennai 76. After registering a compliant with you continously from 11th of august 2015, your technical my place on 24th August 2015 afternoon 1.30 pm. He was checking from my house terrace to connect with the Data card. He said that he wants to know the speed from the house terrace and compare it with the speed inside the house. He was also...
Complaint comments Read comments Complaint category Internet Services

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