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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
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MTS Complaints & Reviews

MTS - Regarding Balance Deduction

User
 Devneeti on Jul 1, 2015
Myself Devendra Sharma, First time user of poor service with MTS... from first day to till now may b 4 months has been spend but MTS Company (MTS) continue deduct the balance and there is no proof... many times i was told to CCE's but no response and replied we return your balance within 24 to 48 hours, but after 48 hrs no balance recd... again i call than they replied wait for 4 hrs... after 6 hrs BALANCE RETURN but again start a new promotional service and deduct the same... again i call how it is... than they again replied wait for 24 to 48 hrs... its a very difficult problem with me... i m suffering...
Complaint comments Read comments Complaint category Mobile Handsets

MTS - MTS blaze wifi MDN No# 8459216832. not working

User
 vikas.banchariya@gmail.com on Jul 1, 2015
I have MTS blaze wifi MDN No# 8459216832. It’s not working at all. Can you please let me know the aria or locality/ place where we can check its mentioned speed of 14 mbps? I am not getting the speed of 14 kbps. I have already make complaints regarding this several times on your call centre but all in vain. Nobody in your organisation is serious about my issue. At the time of sell your people boasting a lot about the speed. But the day I have purchased, I am not getting the speed of more than 10 kbps. So I m requested you please consider my complaint on priority otherwise I was forced to do something...
Complaint comments Read comments Complaint category Internet Services

MTS - Duped by MTS office Kota

User
 Mayank Gupta on Jul 1, 2015
I was promised that I will get 10 GB data free on MTS Mblaze Postpaid by Mr. Firoz Khan, MTS Kota. But the bill generated has no such free data and I was charged according to the plan. When I called him, he refuted his claim and threatened me to do whatever possible against him in an abusive language. Such employees were not expected from MTS who dupe their customers and use foul language. Highly disappointed by their services. Regards, Mohit Pandey MTS no. 8104307310...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Unnecessary Charges Debit

User
 sachin3170 on Jun 30, 2015
Dear Sir/Mam I am really fed-up to received unwanted promotional Calls & sms on my cell no 9136853646. Kindly, don't send me any message and all unnecessary things. I don't know how some unwanted services activated on 9136853646. These promotional services activate from you end; I have not submitted any request for this services. These services activation charges has been debited in my a/c of Rs. 100/- around. Kindly, deactivate the same and refund my deduction amount at your end at the earliest. Sachin Bhardwaj...
Complaint comments Read comments Complaint category Telecommunications

MTS - Unethical behaviour by your representative over phone

User
 Harpreet wadhawan on Jun 30, 2015
Dear Sir/Ma’am, This is reference to the telecon I had with one of your executive yesterday, I request you to take immediate action against him as he was using very abusive language over phone . For last few months every time when I receive call from your executives I am continuously requesting them to terminate my services of MTS data card no 9136745542 but they are not doing so . I am not using the data card .Yesterday I got a call from one of your executive regarding the payment and he started using very foul language .Below are the few sentences he used during the call. When I couldn’t...
Complaint comments Read comments Complaint category Internet Services

MTS - Packaging Mistake of MBLAZE dongel

User
 SAIKATGHARA on Jun 29, 2015
I have bought mblaze ultra, MDN no.9143364129 on 23rd MAY from SOLUTIONS UNLIMITED, but they have delivered any other dongel MDN no.9143364133, this was due to the packaging mistake. The MEID no. on the packet is not matching with the DONGEL's MEID as in my sent pictures, IN the profile of 9143364133, my mobile no.9874280783 is given, but any other name and his address is given in the profile.The owner of 9143364129 is Swapan Ghara, but there is given Subhra Chandan Mondal, and his alternative contact no. is 9163449304. The office has taken the dongel for exchange but they returned the same...
Complaint comments Read comments Complaint category Broadband

MTS - payment problum

User
 ssohail10 on Jun 29, 2015
Dear sir, I have Major problum regarding MTS Mblaze servises. actuly i was paying the bill Rs@1097/- through Dabit card online at 25th june2015. my MTS mblaze no- 8459599234. sir actuly by mistake i have been paid my bill MTS no- 8459599623. then i talk your MTS outlet at rohini he was saying the number is already disconnected so you contact MTS customer care then i call customer care executive nobody person resolve my problum. sir I just want too activate my services or refund my amount in my A/C. now this time my internet services has been stop. reload my internet services. name- shaikh...
Complaint comments Read comments Complaint category Internet Services

MTS - NO REPLKACEMENT OF DEVICE

User
 ajasin on Jun 29, 2015
DEAR SIR, I am very very sad to know that u r service is to to bad. Because i had deposited my micice in ur service center for replace ment but no action has been taken yet . submit date 23/02/2015 and they return the same on 30/06/2015. as it is . MEID NO A00000385D71D3 SR NO 8020046865635 UNDER WARRANTY NO WORK ORDER NO DKN/ZM/14/00217 PLEASE TAKE ACTION AND IN FORM ME AS SOON AS POSSIBLE MY CONTACT NO IS 9719674073 AJAY SINGH THANKS...
Complaint comments Read comments Complaint category Computer Hardware

MTS - one month extra bill received .

User
 vikash1992.11 on Jun 29, 2015
MTS Data card No :8453735907 i complained to close my net connection and he did not close, and he send one month extra bill (total 2 month bill), i have only 1 month due i accept this . he send me coat notice, please help me . Name : vikash gupta Mobile No : 8147636437...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - MTS overdue payment

User
 Shanmuga Kumar on Jun 28, 2015
Hi, I am shanmugakumar from Tamilnadu bought a postpaid MTS datacard and used for 3-4 months. Since I am not satisfied with their services, I tend to disconnect the datacard, Hence I seeked the help of MTS Chat4help and told them them to diconnect the MTS data card number 8925551295 and the request number is 4810185. Then I have paid the bill amount 618 rupees for the data usage. But, the customer care guy compel me to pay another 552 rupees saying as overdue.. I queried MTS, but they didnot provide me any proper response. Also I have replied to the email they send. but, there was no response...
Complaint comments Read comments Complaint category Internet Services

MTS - regarding data offer

User
 annkitt.29 on Jun 28, 2015
I ordered mts data card dongle from flipkart which gave an offer that ull b giving 10 GB initially free! and when it came home and activated they just provided me with 5GB! when I called them, they just simply told that policies have been changed! SUCH A CHEAT THEY ARE!...
Complaint comments Read comments Complaint category Broadband

MTS - poor service of you regarding net recharges

User
 lakshaywadhwa05 on Jun 28, 2015
I am not satisfied with your service. as I had an offer that we will get 3+1 GB with a recharge of Rs.399 as, I recharged on 16 jun 2015 with that offer but i got only 3 GB of data but not the extra 1 GB data as it was to be credited in our account within 7 days of recharge as it was 23 June 2015 but till now it has not been credited. so. I wish you will credit my extra data balance as soon as possible....
Complaint comments Read comments Complaint category Other

MTS - Unethical Behavior for services not being provided

User
 sandybhai on Jun 26, 2015
I have been using MTS dongle for quite some time. It was ok ok for some time initially. recently i started facing issue regarding speed and connectivity. I contacted customer care after 10-12 days when it became unbearable for me. Now i am told that my area is facing some technical issue, and their so called efficient technical team is working on it, and it will take another 7-10 weeks (what an efficient technical team) to resolve the issue. I am not able to use the services i have paid for. My amount can not be refunded. validity can not be increased. what the hell. i should just wait and watch,...
Complaint comments Read comments Complaint category Broadband

Mts Mobile Network, India - Worst Internet Service by MTS (MBLAZE) !!!

User
 k.raj22 on Jun 26, 2015
I'm Rajesh and my MTS mobile internet data card (MBLAZE) # 8645847753. Below are the complaint numbers raised by MTS customer support for the internet speed issue. FEB/8500 FEB/12024 MAR/5848 I have purchased the MTS data card and the sales person promised the speed of minimum of 6 MBPS & maximum of 9.2 MBPS but what I have really received is less than 1 MBPS (indoor) almost everytime and also the connection was not stable. When I made a compliant with MTS support many times, but they closed all my complaints without resoving the speed issue. finally at the month of February 2015...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - lesser speed

User
 pavankhurana on Jun 25, 2015
I AM USING MTS DATA CARD SINCE ONE YEAR BUT I AM FACING SPEED ISSUES FOR ALMOST TWO MONTHS, I HAVE LAUNCHED A COMPLAINT BUT THEIR REPRESENTATIVE CALLED ME AND TOLD ME THAT YOUR AREA IS OF HIGH USAGE CUSTOMERS SO YOU WILL NOT GET THE SPEED THEY TOLD ME THAT YOUR COMPLAINT WILL NOT BE SOLVED. I AGAIN SPOKE TO CUST CARE REP HE TOLD ME THAT PROBLEM WILL BE SOLVED BUT WHEN HE HAS NOT ANSWERS. MTS IS CHEATING CUSTOMERS BY COMMITING HIGH SPEEDS ON DATA CARDS BUT NOT ABLE TO GIVE IT. I M GETTING A SPEED OF LESS THAN 64 KBPS. I M FEELING LIKE CHEATED GY MTS PEOPLE. MY EMAIL ID IS pavankhurana@yahoo.co.in...
Complaint comments Read comments Complaint category Internet Services

MTS - False bills : asking me to pay for the service i never used.

User
 me.tomar19 on Jun 25, 2015
I bought mts dongle in Jan and paid all the bills till i was using it. i called mts on 16th march from 9930270401 number. i requested for deactivating it as i was moving to mumbai. next day i received message that your request 1410675 has been processed. Now MTS executive is saying that someone else called on 19th march and reactivated it. My question is why and how you can activate my number from a call from unregistered number. MTS generated the bill for next 2 months and asking me to pay. Also, i never get any notification that your internet device has been activated again. I never used MTS...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Internet services not provided with efficiency

User
 wish001 on Jun 24, 2015
Dear Sir/Madam, We have an ADSL connection in the name of Lords Education & Health Society which MDN Number is 1415112019 & Account number – 2712442029. We are facing problem from last one & half months in internet services. Internet is not working in office hours. It comes for a littile bit time & gone for 1-2 hours countiniously. We logged complaints so many times but problem is still remains. when we logged a complaint, a technical person (Mr. Sunil-9667027755) come for some time & make changes in modem settings & in IPs, after that internet working for few minutes. When he left office,...
Complaint comments Read comments Complaint category Broadband

MTS - Fake commitments

User
 Asif.vampy on Jun 24, 2015
I have purchased a mts ultra surf internet device, and they committed minimum 5 mbps speed, but i ws hardly getting speed of 200 kbps but generates a complete bill every month. Even i submitted complete bill for at least 5 months and complained them regarding their services, and each every time i complained they provided me 4 to 5 days time and always use to send a msg that your issue has been resolved but that was never resolved. This time when i have not paid the bill because of services which were not proper so they are now giving me threats call to file some legal case against me....
Complaint comments Read comments Complaint category Internet Services

MTS - Very poor , irresponsible , inefficient and unethical service

User
 krishnames on Jun 24, 2015
MDN 9142087182 I took MTS connection in February 2015 expecting very good connectivity. But due to poor connectivity and device issues I was not able to use this connection from April 24th. I called the MTS customer care and complained regarding the issue. Complaint id : apr/8266 One of their technician contacted me and replaced the device, but issue got worsened as it was nonfunctional device. I contacted the technician several times and he told me to wait for two days as it is an issue due to activation of sim. But there was no change even after two days. I reopened the compliant on may...
Complaint comments Read comments Complaint category Internet Services

MTS - Speed issue and false promises

User
 Sanjaypintu on Jun 23, 2015
I am having MTS broadband having no. 8459962173. I have taken this connection 3-4 months back, And from the very first day I am facing this speed problem. I have complained more then 5-6 times bt everytime they say that we are providing you more then 750kbps on high speed and 30-40kbps after crossing high speed limit. But speed comes on high speed data basis is 30-35 kbps and SOMETIMES 80-90 kbps BUT ONLY SOMETIMES and 3-4 kbps after crossing high speed limit. If any authority wants to check the speed they are more then welcome at my place. MTS Company is very big Fraud....
Complaint comments Read comments Complaint category Broadband

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