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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
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MTS Complaints & Reviews

MTS - fradulent online shop where my money 1799 is debitted and no response for product deliver nor return of my money

User
 sathiamohanraj on Dec 18, 2014
Mts india made advertisement on 40gb diwali offer for their new connection cum device offer. Where i made order on 31 October 2014. Still i didn't receive any call or response from the fraduleFRADULENT company. I need authorities to take severe action against such company and get back my money...
Complaint comments Read comments Complaint category Electronics & Appliances

MTS - false bill payment by me and force by call and court notice

User
 rahullodhirajput on Dec 17, 2014
. I started Using my MTS DATACARD the worst ever service in my life they promised upto 10 mb speed this bleedy shit gave me only less than 500 kbps in the day ... and less than 1mbps in night ... so, I decided to use it for only ..on 15 dys My internet connection usage for 17days after tat it has been disconnected ...After tat I didn't use tat datacard i was in my hometown ..there I don't Have internet connection at all .. so, they call me to pay the bill with in days ..the bill amount was only "673 Rs " I told them the speed is not good so I want to return back the datacard .after 20 days they...
Complaint comments Read comments [1] Complaint category Broadband

MTS - Refund request is not processed

User
 Arunkumar_v12 on Dec 17, 2014
I have bought MTS WIFI datacard on 24-NOV-2014, and it got activated on 26-NOV-2014. From the day it got activated, internet was not accessible and I have raised request on speed issue, later technician from MTS came to my place and checked the connectivity. Unfortunately network is not available in my place so the datacard is of no use. MTS customer care told that I can raise request for refund. i have raised request for refund on 4-Dec-2014. But i am not getting any response from them, whenever I ask them they are just telling me wait for 24 hours. Nothing has happened then. i kindly request you...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - DONGLE NOT GETTING CONNECTED EVEN AFTER RECHARGING

User
 abiprado1981 on Dec 17, 2014
DEAR SIR/ MADAM, I reseted my dongle after enquiring the helpline as because of some unknown person using my wifi connection, but after reseting even after recharging for unlimited im not getting any internet connection. when i called to the ambattur branch helpline at chennai. they giving a very bad customer care not helping me in any way instead talking so rude. please help me to rectify my complaint. can i tell my dongle number?...
Complaint comments Read comments Complaint category Broadband

MTS - Connection is not working..No response from Customer Care..

User
 Subathragl on Dec 17, 2014
Hi, MTS Data card number - 8925585191 Account number - 2807989734 I have sent an email to customer care five days before but there is no response. Though I have sent an email to the 4th level escalation which is given in their website! In the attached screenshot you can check that there is no reposponse from MTS. The connection is activated on 7th Nov 2014. From when the speed is very slow (speed does not go beyond 300 kbs) and I have been complaining about this issue several times. But there is no progress. Now the connection is stopped working. When I contacted customer care they...
Complaint comments Read comments Complaint category Internet Services

MTS - Low Speed & net work

User
 rajasekarmk on Dec 16, 2014
Hi This kannan modem number 8925200801, i have brought this card from MTS center in coimbatore, Tamil Nadu. But mostly i have been used this modem in my native place palani 624601. i have met two problem one is net work another slow speed for last 3 months, i have tired to contact with your customer care centre but no use & no responses from your customer care point . Note ;- Last month reply - i got only this reply, but no positive responses from your customer care . what happen to your technical team . By Kannan 9080757477 Dear Customer, Thank you for writing to MTS. We...
Complaint comments Read comments Complaint category Internet Services

MTS - Regarding balance

User
 Arun003 on Dec 16, 2014
Dear sir, I have not activated any service in my mobile, but mts service provider charged rs.8 from my mobile number. I need the refund of rs.8 My mobile no is 8925240702.please register this as complaint. I have all the call and message details....
Complaint comments Read comments Complaint category Tax Services

MTS - Very slow speed

User
 Sanchit_Mittal on Dec 16, 2014
Download speed I am getting is just 0.5 Mbps to 1 Mbps (on speedtest.net) while it was claimed 9.8 Mbps before installation. This is really disgusting especially when I am switching from MTNL broadband to MTS Blaze dongle just for high speed.., situation gets further worsen when each time I call to the customer care to register a complaint they ask me to call after 4 hours as the server is down...even calling after 4 hours don't make a difference because I get the same reply....
Complaint comments Read comments Complaint category Internet Services

MTS - Bill Payment Notice

User
 User213 on Dec 16, 2014
I'm not a customer of MTS. I got a call from a guy saying he is from Delhi legal court and MTS has registered a case against me for not paying the bill. Accordingly I got the MTS data card number to be 8459858901. He has got the correct information about my address, dob and work location and stuff. I checked the same with the customer care where I got to know that the number is not valid. Reference : MTS number : 8459858901 Received call from : +91 11 3323 9400 Name of the guy who spoke : Pankaj Rajput Personal number of that guy : 8826693285 Bill amount : 1751.00 Kindly look into...
Complaint comments Read comments Complaint category Unauthorized charges

MTS - NON ACTIVATION OF NEW MODEM

User
 Neer Varshney on Dec 15, 2014
I BOUGHT A POST PAID MBLAZE ULTRA WI-FI.IT WAS DELIVERED TO ME ON 12TH DEC 2014 AND THE DOCUMENTS WERE ALSO SUBMITTED AT THE TIME OF DELIVERY. BUT MY CONNECTION HAS NOT BEEN ACTIVATED DESPITE REPEATED CALLS TO THE PERSON WHO HAD COLLECTED THE DOCUMENTS AND ALSO CUSTOMER CARE. WILL MTS LOOK INTO THE MATTER AND RESOLVE MY PROBLEM. MY MTS WIFI NO. 9152941872...
Complaint comments Read comments Complaint category Broadband

MTS - MTS Blaze Fraud

User
 Arpit Srivastava on Dec 15, 2014
Hi, This is Arpit here and I own MTS Blaze(8459993150) since August'14. I was getting extremely throttled speed when I bought it and I was assured that MTS is working in my area to fix this. I was charged for 3G+ and provided the speed of 2G. On my constant mails I was just told that soon the network will be fixed. But it's been 5 months and still there is no resolution to the problem. This kind of attitude is nearly a fraud to the customers. Also this is the violation of the TRAI rules of providing 2G services in the name of 3G network and a violation to consumer rights. Here I demand a refund...
Complaint comments Read comments Complaint category Broadband

MTS - No Response - Complaint Raised for Slow Internet Speed

User
 shaikulakbar on Dec 15, 2014
I bought MTS WiFi Data Card few weeks back. Last week i raised a complaint saying that my Internet is slow and the service people took the complaint and said to me that it will be attended the next day. But it has been a week since I raised a complaint and no one turned up. I called them couple of days and asked again, they have a Sorry written all over the conversation and said to me that it will be take care by next day morning at 10 AM. This is such a pathetic service given by MTS and i would suggest do not go with MTS if you want good Internet experience. Attached the proof of the same....
Complaint comments Read comments Complaint category Internet Services

MTS - Cheated sale MTS DEVICE 999 PACK, INTERNET COMES WITH NO SPEED

User
 Abdullah Bin Ahmed on Dec 14, 2014
Hii, My data card number#8925550919 which the worst mistake have done it by purchasing this product, this product is only to fool the customers for the sake of selling the MTS device, The first day it was working fine and from the second day it stated the pain for me to call continuously to MTS customer to look into the issue and the first execute said that the whole chennai area network is process of bandwith expansion and he asked me to wait for 4 working days...i was new to this foolish crap and had waited for 1 week but nothing changed on speed and i had to call numerous times to customer care...
Complaint comments Read comments Complaint category Broadband

MTS - Every month amount deducted without my knowledge and authorisation

User
 Manoharan M J on Dec 14, 2014
My phone no .8925531929. I didn't activate any scheme. But, every month Rs, 25/- deducted without my permission, and I get reply that some schemes are activated. When, I ask over phone, hereafter scheme will be deactivated, amount will be refunded to the account, reply like this. But so far no amount is refunded. Every month within 10-15th date Rs.25/ - deducted . This month on 12th also Rs.25/- deducted from my account. When I contact customer care, I got reply that hereafter no amount will be deducted . But amount will not be refunded. why?. No reply.Kindly take immediate action and credit the...
Complaint comments Read comments Complaint category Unauthorized charges

MTS - Recharge money lost, no internet, no repayment back??????????

User
 swaroop13 on Dec 14, 2014
MTS - Internet data card not recharged, no internet, no moneyback Dec 14, 2014 Data card number 9141544858 1 . Transaction lodged for Rs. 595/- for the date of October 30 2014. for 2 months unlimited usage of internet without interruption. Internet services discotinued by MTS on December 10th 2014 for this payment. 2. Again got recharged with acknowledgement of transaction id no.685935384 for Rs.595/- as per the promise of the scheme for 2 months internet access on the same above data card. Till to the present date 14 dec 2014. both my recharge amount is with the company. When...
Complaint comments Read comments Complaint category Internet Services

MTS - Internet data card not recharged, no internet, no moneyback

User
 swaroop13 on Dec 14, 2014
Data card number 9141544858 1 . Transaction lodged for Rs. 595/- for the date of October 30 2014. for 2 months unlimited usage of internet without interruption. Internet services discotinued by MTS on December 10th 2014 for this payment. 2. Again got recharged with acknowledgement of transaction id no.685935384 for Rs.595/- as per the promise of the scheme for 2 months internet access on the same above data card. Till to the present date 14 dec 2014. both my recharge amount is with the company. When request sent for rollback and cancel of the amount for 595/- as the company failed...
Complaint comments Read comments Complaint category Internet Services

MTS - Low Network connectivity, given used netsetter without informing me, poor customer support which affected my livelyhood

User
 dennisthachil on Dec 13, 2014
Kindly find the copy of the complaint send to the CEO and the customer care of the company. To · customercare@mtsindia.in ----- Forwarded Message ----- From: Dennis Andrews <dennisthachil@yahoo.com> To: "dmitry.shukov@mtsindia.in" <dmitry.shukov@mtsindia.in>; "ceo@mtsindia.com" <ceo@mtsindia.com> Sent: Friday, December 12, 2014 11:52 AM Subject: Customer Care Kerala - MTS Hello Mr. Dmitry Shukov, I am a new Postpaid customer of MTS India. My account number is 9142656359. My Plan is REVB-550-5GB DAY_5GB NIGHT-UNLIMITED I am having few issues which...
Complaint comments Read comments Complaint category Internet Services

MTS - internet is very slow

User
 gopisanu on Dec 13, 2014
my mts number is 8925820709 and my internet is very very slow a mobile 2g connection could be much faster than this my download speed is only 10 to 30 kb speed some times even worst 300b/s so i made a complaint to them and my complaint id is DEC/5672 complaint made on 11/12/2014 at 5 pm they said that the problem would resolve at 22 working hours. after 22 hours i called them again they said that your problem would be solved by 16th then why they said they will solve it in 22 working hours.later i had a call from them one female spoke she told that as you use speed will increase if i am not wrong...
Complaint comments Read comments Complaint category Internet Services

MTS - Data Card Signal Problem Unattended

User
 mohana.chakkaravarthy@gmail.com on Dec 13, 2014
My Name is C.Mohana. I have purchased a 3G Wifi Datacard Dongle (Dongle Number is (8925574781)in MTS after seeing a Message in my mobile. I have purchased the dongle for rs.999. I clearly asked the sales person to check the feasibility in area where I live (Chennai-Old Perungalathur-Parvarthy Nagar). From the date of purchase p the dongle i am unable to connect the internet in my home PC and also even in my laptop. My plan is 40 GB plan for a month with 3G speed which actually cost Rs.1200 per month. I have raised complaint with MTS customer care.. 13 calls i have raised. Totally 8 staffs had spoken....
Complaint comments Read comments Complaint category Internet Services

MTS - Purchased Dongle WIFI 40 GB but not working, disconnected while using.

User
 suresh kumar 59 on Dec 13, 2014
My accounts no. 2710975735 and MTS NO. is 8104182354. While using of internet dongle disconnected and blinking with red light frequently. I am not able to connect and getting services as per committement. My bill plan the highest amount of MTS i.e. 40 GB unlimited uses but never use fully. I lodgeed complaint an number of times but all is vein. They are not responding. only once or two customer care contacted and i am getting auto repaly bot nothing has happened or i, prove. 26816...
Complaint comments Read comments Complaint category Electronics & Appliances

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