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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
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MTS Complaints & Reviews

MTS - Slow Internet

User
 shriraam on Jul 26, 2014
Hi, I'm from Palarivattom, Ernakulam, Kerala. I have taken mts connection 3months back my number 9142651535. While purchasing the company assured 40gb data will be given @ 999 with 9.2mbps speed. Right from the first day still now, I haven't seen the connection speed crossing 1MBps. When I called the support they said my home is blocking the signal. So the speed is less and closed the issue. The team said if you goto next junction I will be able to browse @ 3.2Mbps from Kaloor junction. Distance between two junction is 10min max.Please help me...
Complaint comments Read comments Complaint category Computers & Accessories

MTS - MTS Ultra wifi not working

User
  Bhushan ji on Jul 24, 2014
my mts ultra wi fi no is 8459286189 and it is not working in Modi Nagar(201204) which is my home town so pl look in to this already i have talked to customercare executive so many times but no any sufficient solution is given so pl. look in to this Thanks Shashi bhushan...
Complaint comments Read comments Complaint category Internet Services

MTS - Bill after cancelation - Rs. 3600

User
 laherikaushik on Jul 24, 2014
On 23.10.2013, I ot te call from Ranveer Vats. He told me that there is pending bill of Rs.1800 and sending me legal notice. I paid Rs 1800. But after few days on 19.11.2013, I again got the call from to pay Rs.1800. I also paid that since he told me that I will get refund of Rs.1800. Now I fell like I am cheated. Please help me. Should i approach court for justice? My MTS no. is 8433583773. The MTS no is of Mumbai ....
Complaint comments Read comments Complaint category Internet Services

MTS - The Data Card not activated.

User
 naveen.lingaraju on Jul 24, 2014
HI Team, I have taken the MTS device on Saturday 19th July 2014 and still it is not activated. Every time I call the customer care, they come up with the same statement, that we will get the confirmation call within 24 hours. But still it is not activated and recently came to know that the documents are not submitted. This was not expected from you people. If this cannot be resolved, please let me know the procedure to cancel my device and connection. I need my complete amount back....
Complaint comments Read comments [1] Complaint category Broadband

MTS - Very bad Data Card Service

User
 borntolive always on Jul 22, 2014
We had taken MTS Data Card two months back in the 1st month the speed was good but in second month we got a message on 18th, July that the data limit of 40 GB is over, and now the speed is very slow. We have not used 40 GB and now they are not responding for calls and mails. Please do something....
Complaint comments Read comments [1] Complaint category Internet Services

MTS - Worst Customer service 8459292118

User
 abhishek2182 on Jul 22, 2014
worst service ever... could not retain me even till the first bill will come. Updated my name incorrectly in there system, when I tried to get it corrected, they refused. Then I took 10 GB plan to check the service first and got only 6 Gb on prorated basis of which I did not had any clue till it finished, because they do not show any data usage. When asked to change plan to 40 GB, they can not do it till next bill cycle, when asked to add speed booster pack and take extra charge from me, they say to wait for a pop up which never popped up, so they want to charge me around Rs.900 for 2-3 days of...
Complaint comments Read comments Complaint category Internet Services

MTS - false bill of mts postpaid net data card [Resolved]

User
 shailesh09p on Jul 22, 2014
Sir, I having mts postpaid net connection...My mts no is 8648873403..i found bill through sms..but did not found bill of hard coppy...my bill is false..i m not satisfied this bill..i m not uses ..i send also mail to customercare nd company circle head..no responce to me..company ke logo dwara dhamki. Phone pe dhamki diya jata hai.. So i request, , pls sir do needful mater.. Your's faithfully Shailesh kumar 64b, buroshibtala main road, Kolkata-700038...
Complaint comments Read comments Complaint category Internet Services

MTS - false bill of mts postpaid net connection [Resolved]

User
 shailesh09p on Jul 22, 2014
Sir, I having mts postpaid net connection...My mts no is 8648873403..i found bill through sms..but did not found bill of hard coppy...my bill is false..i m not satisfied this bill..i m not uses ..i send also mail to customercare nd company circle head..no responce to me..company ke logo dwara dhamki. Phone pe dhamki diya jata hai.. So i request, , pls sir do needful mater Your's faithfully Shailesh kumar 64b, buroshibtala main road, Kolkata-700038...
Complaint comments Read comments [1] Complaint category Telecommunications

MTS - Network and Speed Issue

User
 Naveed Ahmed1 on Jul 22, 2014
I took MTS dongle in the month of April this year. Since then i am experiencing Network and speed issues. Evn if there are full bars the speed is very less i would be happy if i get 0.2 or 0.3 Mbps of speed, where as they claim a speed of 9.8Mbps. I have raised several complaints which are may/2675, may/5618 and july/8166. Every they were resolved with out even calling me back. When i sent an email i had to wait for 3-4 days for a reply. When i call them and ask to speak to supervisor they keep me on wait and then disconnect or tell me that the supervisor is busy and they will call me back. This...
Complaint comments Read comments Complaint category Internet Services

MTS - pathetic services

User
 Ravi jaat on Jul 21, 2014
I have bought a connection of MTS postpaid 999 plan and Rs1500 for device, first two months speed was Okay, but after then that I was getting speed of 50 to 300 Kbps, not able to watch videos, download movies even taking so much time to open Gmail, I called Mts care for help, they said wait for 3, 4 weeks we are optimizing your are I live in ashok vihar gurgaon, I said okay I will wait, after 3, 4 months I called them they said please wait for 5, 6 more weeks I said I want to talk to your supervisor they put me on hold and hold and hold, then no supervisor available, all resp are...
Complaint comments Read comments Complaint category Broadband

MTS / MBlaze - Bad Network and not provided proper service

User
 Shreyansh Jha on Jul 20, 2014
Sir, I purchased MTS Mblaze Ultra 2 months ago and since starting I am not being able to get a proper network speed. I registered a complaint and the technicians visited my home on 8th July, 2014 and said that they will install a small tower at my home that will provide me with proper network and Internet speed within 7 days. Its been more than 7 days and they have not yet even called me up for the installation of the tower. I contacted the customer care and my complaints were forwarded again and again but still I have not received any response from them. I am a regular user of Rs.999 plan but...
Complaint comments Read comments Complaint category Internet Services

MTS - Please give me, My full 10gb data service....

User
 pranob roy on Jul 19, 2014
I am new costumer in your company . My mblaze ultra no.9143360347.please give me my full 10gb Internet service .your customer care missgide me..if you please my matter and as early as possible solve n help me...thank you my reg. mobile no...9433222384.....
Complaint comments Read comments Complaint category Internet Services

MTS - Careless response for my complaints

User
 mysuru infras on Jul 19, 2014
As i am facing huge irresponsible response from your customer care executive i have called many times from past 8 days but none of my complaints resolved each and every executive says only one sentence that sir sorry for inconvenience please believe me this time it will resolved by end of this day.

My complaint nos -
1. 7838474
2. JUL/5743
3. 7881770

Complaints are given the request for 40GB plan on 30 Jun 2014 that is not activated.
2. On 15 Jul 2014 3GB speed booster pack not activated from past 4 working days they said within 14 hours...
Complaint comments Read comments Complaint category Broadband

MTS - Complaint against the billing method

User
 Madan Mohan Jindal on Jul 19, 2014
Sir, This is to bring to your kind notice that I “ Madan Mohan Jindal” was using MTS dongle in DehraDun. My bill plan was of Rs444/month and my credit limit was Rs:1350. In this bill plan i use to get 3gb data. While I was buying this connection I was informed by their sales person that I will be getting the confirmation call from the company weather I want to use more than my bill plan or not. When my 3Gb data was used i didnt got any call or msg that my limt is over and neither the connection was disconnected, I came to know about this when I received the bill. The day I received my bill...
Complaint comments Read comments Complaint category Internet Services

MTS - false bill of net data

User
 shailesh2009 on Jul 18, 2014
Sir, Mai shailesh kumar.my mts data No-8648873403..mujhe march month ke middle me hi net conection ko deactivate kar diya..aur msg bheja gya ki aapka bill 1200rs somthing ho gya hai...mera net conection aaj tak deactivate hai...but bill amt badhta ja rha...jo aaj abhi tak 2000rs kr diya gya...bill details ke hard coppy magane per diya nhi jata...mujhe samajh me nhi aata ki maine etna data use kiya nhi...aur bill etna ho gya...jo mere najar me false hai...mail ka reply bhi nhi diya gya..aur phon pe dhamaki compny ke logo dwara diya jata hai...gali bhi diya jata hai...mujhe phone pe mansik Pratarit...
Complaint comments Read comments Complaint category Broadband

MTS - Very low speed against the promised speed

User
 avijit1982 on Jul 17, 2014
Hi, I am using MTS connection for the last 2 months approx. They promised a speed of upto 9.8 mbps but I rarely get a speed of more than 1 mbps. Most of the time the speed of 0.2 - 0.5 mbps. when I try to download a movie the movie gets downloaded at a speed of 20 - 30 kbps. Customer care doesn't resolve the issue and they only promise that it will be resolved within 22 hours. Even an engineer doesn't visit to check the problem and they close the issue saying that the issue has been resolved. Through the sales executive Mr. pankaj (9538888808) i reached one person by the name of Mr. ravi (9141000255)...
Complaint comments Read comments Complaint category Internet Services

MTS - Internet connection disconnected

User
 elle2000 on Jul 14, 2014
MTS Mblaze wifi connection number is 9143342255 . I lodged a complaint yesterday that is 14th july with the complaint number JUL/15160 and they promised to resolve the issue within 22 hours! However i am yet to get connection. I have only used approx 18 GB as told to me by customer care, whereas i took the postpaid connection of MTS for 999 which gives 40 GB UL usage. However, my connection got disconnected suddenly without any notice. And when asked to the customer care to help me, they ask me repeatedly what is the issue even though i already told them 100 times of the issue. They are deafs or...
Complaint comments Read comments Complaint category Internet Services

MTS - No Service - No Refund

User
 Parvez2709 on Jul 14, 2014
I purchased a new dongle of MTS MBLAZE Ultra WIFI MDN# - 8459294141 from MTS Delhi. It was activated on 18th Jun'14. However, the speed was pathetic in my area, I registered a complaint for the same on the same day. Complaint number is – Jun/36437 Even MTS technician visited my home to check for the speed on 21st of Jun’14 and they informed me later that my house is out of their coverage area and there is no fix date when the issue would be resolved. They confirmed me that I’m entitled for full refund as MTS is not able to provide me the services. Still, I've not received refund...
Complaint comments Read comments Complaint category Broadband

MTS - No response from them

User
 MADk on Jul 14, 2014
I recently buy mts mblaze my mts number is 8453105592 they given me using datacard from the day one i cant able to use tat dongal but iam resived bill Inspite of making complaints n number of times net is not getting connected, MTS continued their cheating actInspite of writing to MTS many times, the data card is not working. It appears MTS has started their operations only to cheat Indians and it is unfortunate that enforcing authorities are not acting at all. and all those bastards have to be hanged. Following letter is self explanatory. Telecom as well as Enforcing authorities shall be ashamed...
Complaint comments Read comments Complaint category Broadband

MTS - 3 G MTS Post paid Plan Dongle no. 8104971463

User
 Harsh Rathore on Jul 13, 2014
Hi All, I am hemant rathore from Vaishali nagar Jaipur. I had purchased MTS 3 G ultra dongle post paid plan in june 2014.Company promise that they will provide upto 9 MBPs spped but it is very ridicules the speed s only 200-700 kbps only and As per the company it is good I have a dongle no. 8104971463. i raised the complaints in MTS 4 and 5 Time Executive did not called me and closed the ticket then I contact with Email to appellate authority seniour manganement MTS jaipur. But They replied me on the Email The spped is good it will be upto 700 kpbs and sometime it will be 1 MBPS only. I lived...
Complaint comments Read comments Complaint category Internet Services

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