MTS Customer Care

MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
+91 91 3715 5155
+91 91 3795 5955
Mobile:+91 91 4515 5155
155
Fax:+91 91 3736 6366
+91 91 3716 6166
+91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,

View More Information...
Satisfactory Rating
1%
Complaints
1689
Resolved
10
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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MTS Complaints & Reviews

MTS - Unethical behaviour and poor customer services

User
 QuitMTS on Aug 4, 2015
I complained about my MTS wifi not working. For a month no action was taken, I was unable to use the device. Inspite of complain, they charged me for the month. One of their executive called and used abusive language for not paying the bill. I called the customer care and no help was provided, I got to know that my complaint was not even registered by MTS customer care....
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Money shifted from mts mblaze to mts phone

User
 Wq7*7#3q on Aug 4, 2015
Sir ..i recharge my mts mblze (8459996228) yesterday on modikwik of rs 500 but mts company transfer my mts mblaze money to mts phone main account balence by doing this, , , , i do not have any intenet plan of mts mblaze i also live call to mts service but they do not aagre to their mistake i am also providing proof Invoice print Print One MobiKwik Systems Private Limited 2nd Floor Orchid Center, Sector 53, Gurgaon, Haryana www.mobikwik.com 3 August 2015, 10:00 PM IST PRODUCT PRICE (₹) QTY AMOUNT (₹) Mobile Recharge MTS Mblaze prepaid 8459996228 500.0 1 500.0 Processing...
Complaint comments Read comments Complaint category Computers & Accessories

MTS - MTS Datacard postpaid

User
 pavanyakkala on Aug 3, 2015
Hi, I am having a MTS post paid number : 8925954371 This is pavan yakkala, I put a request for the speed issue with MTS Data card, but customer care told MTS can’t provide service to my area as it is remote location. Hence it was agreed with MTS that MTS will refund the amount back. I have made several calls to customer care(literally I begged) and even got feedback that I need clear the outstanding due of 835.00    as I make use of 1.4 GB (I was not informed with this condition or policy while taking the connection), Finally, I have cleared it . I requested MTS to please...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Sim Card Lost

User
 hamimkhan2015@gmail.com on Aug 3, 2015
This number 8926045200 is lost . I complained the local Distributers . But no Deactive the sim .Plz I request Deactive the my sim card. Documents status Md Hamim Khan F Abdul Hamid Khan Add- Mouza Islampur J L No 56para/mahalla Harharia Baganpara Chak Islampur Murshidabad West Bengal...
Complaint comments Read comments Complaint category Law & Civil Rights

MTS - Worst service provider ever

User
 satishkumar42300 on Aug 3, 2015
I have took this connection 6 months ago, i have been promised 8 mbps speed but it hardly opens youtube forget the buffering. i have done complaints appellate.kk@mtsindia.in to also but no response was made. i so fed up that i have been simply paying the bills from 6 months without usage. today when i tried to pay the Bill it gave me error on the payment page. NONE of the services are worthy enough...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - No service after buying the product

User
 Goutam Bhowmik on Aug 3, 2015
Ref - - name : goutam bhowmik, address : 3, south park, p. O. Haltu, kasba, kolkata 700078 phone: 7890006243, 9999669257

I bought a mts mblaze (Meid a0000041c7d66, imsi 405891959813911, mdm 9143287178) for a postpaid broadband connection from babli media centre, near gariahat. Store manager prabir chakraborty.

But after paying in full amount for the product no proper bill was not given and after insisting much he promised to give the bill but to be collected by me itself after few days. May be he or your concern do not value for time but i do.

I was...
Complaint comments Read comments Complaint category Broadband

MTS - False and incomplete information cheat cosumer during data recharge

User
 nirupambanerjee on Aug 2, 2015
On 2/8/15, after recharging my MTS mblaze ultra data card (8926740653) with Rs.248 for 1GB data for 30days as claimed and shown on online recharge window (screenshot_1 furnished for reference) only 750mb data has been added up with no extension in validity period. Customer care (9153955955) on being contacted in this regard has said that as per their latest data plan, Rs.248 recharge would only add up 750mb and not 1GB. But, they have failed to provide any substantial proof on this as far as the official website of service provider i.e. MTS is concerned, which shows no information about Rs.248...
Complaint comments Read comments Complaint category Telecommunications

MTS - Fraud and Mental harrasment From MTS.Extra bill Claim

User
 Sashikant Prasad on Aug 2, 2015
My name is Sashi Kant Prasad. My MTS data card no is 8182989701. I last used this connection in Jan 2015 and in the same Jan Month I lost my dongle and since then i never used it. I complainant many time to customer care for proper termination/closure for this connection.But didn't got proper closure solution from customer care executive regarding my matter . Since i used this connection till Jan 2015, i was ready to pay the bill for Jan month which generated in Feb 2015. I tried to pay bill online but was not able to pay the amount and in the march month i got due amount Rs 1674 and in April...
Complaint comments Read comments Complaint category Internet Services

MTS - Speed issues

User
 draj7 on Aug 2, 2015
I face speed issues for using Mts Mblaze from Day one. i call to cc they asked to me speed issues only come for few days bt they didn''t resolve it. Today i also call them nd they said wait for 5 week we resolve itin 5 week. when i open 2 tab than net stop working....
Complaint comments Read comments Complaint category Internet Services

MTS - Disconnection of mts postpaid account

User
 Vkhshiva on Aug 1, 2015
I am not satisfied with the current status of mts data card in my region. Have called 9136955955 consumer service, they tell me that due to high usage speed is decreased. Told me to wait "20 days" . They say " use slow not even when we promised high speed. You will be charged fully" . Even after twentyyyyy days, problem is not resolved. I do not want to use this . Mts no is 8459220390...
Complaint comments Read comments Complaint category Internet Services

MTS - Refund of data card

User
 N.K singh on Aug 1, 2015
Dear Sir I m chasing MTS for my data card refund since 11 july and the TAT for the refund is 7 working days except saturday and sunday but till now i didn't receive any reward about refundable date or any committment from that side. They were sent me silly mails as below mentioned. Dear Customer, Thank you for writing to MTS. We regret the inconvenience you are experiencing in this regards. At MTS, we believe that our customers inputs / feedback helps to improvise our services and ensure that we strive towards achieving customer satisfaction. You have expressed your concern...
Complaint comments Read comments Complaint category Internet Services

MTS - Sub:- MDN 9137994215 - 3G Data card, Tariff plan REVB-550- 5GB DAY _5GB NIGHT- UNLIMITED.

User
 mapatel97 on Jul 31, 2015
Dear Sir, I am using 3G data card of MTS no. given above. I am not getting the speed for last 10 -15 days. I have selected the plan of 10 GB usage. as on date Balance available is 3993.3 MB-N. Even though I am not getting the speed of 3G. A small downloading like Mozila Firefox took 95 minutes, it was started @ 7.am morning but it could not complete the downloading one software. It is never disclosed / informed / clarified while marketing and also not disclosed on your bill print also. On talking to customer care it is learnt about Day & Night time consideration adopted by the MTS...
Complaint comments Read comments Complaint category Internet Services

MTS - Mobile balance deduction

User
 ujjal251287 on Jul 31, 2015
my mts mobile no is 9153562083..unauthorised ballance deduction complain in 24 hrs..tell ballance balance will be refund in 38 working hrs..i wait 48 working hrs..but the balance not refund.. the ammount is..rs 8/- refund date 30/07/2015 between 2 p.m..and another ammount is rs. 30/- refund date 31/07/2015 1:41 pm..please help me to get the mobile balance....
Complaint comments Read comments Complaint category Mobile Service Providers

MTS India Pvt. Ltd - Bill Payment Receipt

User
 pallabisahu7 on Jul 31, 2015
I have paid my MTS data card bill on 17th Jul'15 for the bill period 01-06-15 to 30-06-15 but i didn't get any payment receipt for the same. When i called customer care they denied to sent the receipt saying that they wont send. As I have to submit the receipt to my company and i was getting the bill every month, they told me write a complaint to the customer care. After writing the complaint also there was no response my the team and they stopped attending the calls as well. My MTS number is : 9141247675...
Complaint comments Read comments Complaint category Broadband

MTS - Recharge

User
 RaviShankarC on Jul 31, 2015
My Mobile number 9150430137, i taken this connection in 2010. Form that time onwards i am using the benefit of 2 second 1 paise (191 Plan). For this i have to make a minimum recharge of 900 for every six months. I made the following recharges: 152, 500, 201, 71 total = 924.00 For this i checked with customer care executive on the following dates: 01-May-2015 11-May-2015 15-July-2015 Based on their opinion i made the above recharges for that 900 Recharge commitment. But the benefits was disconnected. For that i raised the complaint No : JUL / 12044. Yesterday some one spoke with...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Mts mblaze ultra wifi speed is down

User
 shashank2509 on Jul 30, 2015
I bought mblaze ultra WiFi postpaid plan (my number is 8104048704) but the speed is so pathetic. It is not more than 100 kbps. I can not even connect two device on this so called wi fi dongle.resolve it asap.
Thanks,
Shashank Sharma


MTS no. 8104048704
Contact No 8952012022...
Complaint comments Read comments Complaint category Telecommunications

MTS MBlaze 3G+ - Poor Service - Very Very frustrating experience talking to Accounts Team

User
 Sudhindra_Ambekar on Jul 30, 2015
For the month of Jul, I raised 4 Complaints to rectify signal issues. Out of 4 complaints 3 complaints were closed without my confirmation on closure. Every time After closing the complaint, they called me to say the issue is resolved. When I asked, how do you say the issue is resolved, then they would say "Outside of my house, they were getting more than 3.5 mbps speed". When I said no Tech personnel came to my house to rectify the issue & the issue still persists. When I insisted to reopen the complaint, they suggested me to call Customer Care number again to create a new complaint. This course...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Messages for recharge data card

User
 Devendar Rajput on Jul 28, 2015
Mts company r frod @big cheetar muge mere datacard k rajestar no. No par SMS k thru batya 499 k Pack par aap ko milta h 5gb data+2gb watsaap data or uske 1hour k bad jab mane 499ka recharge karwaya usme muge mila 4096mb data castmarcear se bat ki to bola sory 499me to4gb hi milega to muge SMS k dawra mts ne bewkoof bnya. Kirpya koi samadhan kre...
Complaint comments Read comments Complaint category Internet Services

MTS - Waiver and activation delay

User
 nkgupta1980 on Jul 28, 2015
This is your kind attention that my mts data card no 8459632658 was pending rs 1324 due to mts irresponsible services of mts because so many times I complained them but instead of doing something they always closed my request without any information finally after discussion with mandeep Kaur her no is 9873807646
I deposited 1000rs in their account because she committed to give waiver of rs 324 and also send me a mail regarding waiver of rs 324
But still I am waiting for waiver updation and activation of my no now she is not picking my phone also
Plz do something
Regards
Complaint comments Read comments Complaint category Internet Services

MTS - The speed is not as promised

User
 aakash57 on Jul 28, 2015
I have purchased the MTS card from the MTS official dealer 1 week back. They have told me that the speed will be near about 3 mbps. But at my location the speed is coming as 0.23 mbps.
I have complaint in the customer care. Customer care person from MTS was very rude and was not even ready to file the complaint. He told us we need to wait for 2 months and meanwhile they will try to resolve the issue.
Why should I wait for 2 more months and pay full for the 0 speed.
They promised to refund if speed is less than 1 mbps, but now response from customer care is pathetic. They say...
Complaint comments Read comments Complaint category Broadband

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