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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
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MTS Complaints & Reviews

MTS - Wrongly showing data balance zero

User
 GauravSMathur on Mar 6, 2015
Hi,

I purchased a MTS prepaid plan on February 4, 2015 with 10GB data balance for 15 days.

However, the complete data was surprisingly exhausted within 4-5 days of purchase. And I knew for sure that I have hardly used 1GB of data.

Request you to refund me my money which I spent in purchasing MTS device.

Steps I took before contacting Appellate authority -

1. Called customer care, who directed me to mail customercare.rj@mtsindia.in

2. Mailed to customercare.rj@mtsindia.in, got in touch with Mr. Upendra Singh....
Complaint comments Read comments Complaint category Unauthorized charges

MTS - Worst expereince with MTS

User
 Vinodraj J on Mar 5, 2015
I have bought MTS Data connection Mid Dec 2014 for 999 plan. I have raised the problem regarding speed issue from the day Internet service got activated. There was no solution provided at any point of time. Whenever I make calls to MTS Cust Sup, I see new ticked is been created for each time. When the issue is not resolved, how come new tickets can be created ? Is this the process happening in MTS ? MTS promised to me, 1. Money will be refunded within 15 days if the connection is not satisfactory. 2. As per the plan, connection will be more than 2MBPS up to (20+20) GB, then it will...
Complaint comments Read comments Complaint category Broadband

MTS - Billing Never stops

User
 sriramkrishnank on Mar 5, 2015
My MTS DATA CARD number is : 8645930787 I am getting sms for making a payment of 26/- towards the data card even after making the complete payment. However this charge came up after I had made the final payment of a date agreed after which the billing was told to be stopped. I was told that this is the final bill amount. I have been calling the customer care for two months now getting no response from them!! This was the same reaction when I called them for speed issue on my 2nd day of usage after the activation of the DATACARD. After I got the SMS I was told that this is due to the delay time...
Complaint comments Read comments Complaint category Internet Services

MTS - MTS datacard service deactivation

User
 banuchandarG on Mar 5, 2015
Hi, Reg - MTS data card cancellation request. MTS data card # 8645849370 Name - Banuchandar G Mobile# +91-9962753501 After 3 days of activation of MTS WIFI datacard, I raised speed issue concern by contacting the MTS customer care executive. A request has been logged - Req# FEB/6348 by 15th Feb 2015. Finally, after 15 days of raising the issue request (1-March-2015) a MTS CC executive has informed me that she would not be able to resolve the speed issue since the network in my area is weak. So she has asked me to close the connection if I do not want to use it. I again contacted...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - deactivate data card

User
 ashwani697 on Mar 5, 2015
mts-india Mar 4, 2015 Dear Customer, With reference to your query dated 3/2/2015 about MTS number 8459970894 regarding bill issue, we would like to inform you that if the services of an account is in active status and the customer has not requested for account cancellation, then customer is liable to pay the daily rental along with service tax irrespective of the usage made as it is a postpaid services. This is standard across all type of services. Hence, we sincerely request you to pay the outstanding amount of 1041/-. Let us know if you require any further help, we would be pleased to...
Complaint comments Read comments Complaint category Business & Finances

MTS - Executive cheated

User
 Saravanan GI on Mar 4, 2015
Hi, I hold a prepaid dongle []8453113848 which was broken and thought to replace the device. when I searched for a prepaid dongle, One executive got in touch and I got the dongle. After reaching home i saw that it was a postpaid device which i dont want. I called the executive again, he have no proper answer. He is trying to convince me take the post paid. Need fix. Executive contact : 9141005108 / 9241449668 Regards, Saravanan G...
Complaint comments Read comments Complaint category Broadband

MTS - Company not providing proper service

User
 Vedagopan on Mar 4, 2015
No response from company side... I logged in many complaints regarding speed issue on my Mblaze no:9142904357, concerned people will not do nothing for solving my issue. Now due to PPP validation error i cannot use the connection day by day my time and money loses for the connection, plz find the attached photo proof and my complaint nos. 1.FEB/7082 2.JAN/2764 3.JAN/1432 4.FEB/2452 5.DEC/9765...
Complaint comments Read comments Complaint category Airlines

MTS - threatened me

User
 rohit chowrasia on Mar 4, 2015
I got a call today from a lady Nisha Agarwal (+919136032613) claiming to be from a Verification Department of Delhi District Court. She just confirmed my name, number and address and said that Advocate Vikram Rana has filed a case against me in Delhi District Court and hence I need to go to Delhi for the case. She further confirmed that she does not have any details of the case and gave me the case file number and the contact number of advocate Vikram Rana(09953524710) and asked me to contact him to get the case details and decide whether I want to settle the case or promceed with the case. What...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Regarding Fault Speed and message

User
 ksmkhan786 on Mar 4, 2015
I have a MTS data card wifi 8104325976 which i got in nov. 14 after that nov month i will get the speed of like null.cannot even browsing no website response soon like 2g working, ...i compliant on mts customercare..they said in your area our technical team is working and at end of month u will get speed..but this fault message give continuously for three months..in march moth they still says the same bullshit that technical team is working..blabla... i m using data card in jaipur in three different locations...also in bundi city but no where i got the speed......
Complaint comments Read comments Complaint category Broadband

MTS - DATA CARD USAGES IN A WRONG MANNER

User
 Vijay Agrawal on Mar 4, 2015
I GOT CONNECTION OF MTS WIFI DATA CARD NO. 98750-89606, WITH A PLAN OF 550/- ACCORDING TO THIS PLAN I WAS PROVIDED 5 GB (DAY USAGES FROM 8AM TO 12 AM NIGHT) AND 5 GB (NIGHT FROM 12 AM NIGHT TO 8 AM MORNING) NOW WHAT THEY ARE DOING IF CONTINUE TO USE DATA CARD FROM MORNING 5-8, AND I DO NOT DISCONNECT THE SAME AT 8 AM, ENTIRE USAGES ARE COUNTED IN DAY USAGES INSTEAD OF NIGHT USAGES AS PER PLAN. ON COMPLAINT THEY ASK ME TO DISCONNECT THE DATA CARD AT 8 AM MORNING AND 12 AM NIGHT DAILY TO AVOID THIS WRONG CALCULATION. WHAT THE FOOLISH ANSWER, I WILL WAIT AT NIGHT 12'O CLOCK AND WILL SHUT DOWN...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Bill after cancellation request

User
 Harsha C V on Mar 4, 2015
We have requested for cancellation of MTS wifi dongle service in January 8th 2015. That time they have told to pay the bill amount of 1496Rs/- we have paid the bill. But after 1month again we received the bill for the January in the month of February and the customer service told not to pay the bill and they will disconnect the service. After 1month again we got the bill for month of February. Now they started asking to pay the bill then only they will disconnect the service. We have raised the ticket with customer care but of No use. Our MTS dongle no 8645958130 Kindly help....
Complaint comments Read comments Complaint category Broadband

MTS - Fraudulent and miscommitment by Mts employees

User
 saurabhkapil on Mar 4, 2015
I has taken an mts data card in 22nd dec 2014and number isv8459611725 and registered a complaint of speed on 26th dec it. i has recieved a call and has been informed to visit the mts centre . I has visited the MTS centre, nit faridabad and they has admit that these circles are having issues in speed and confirmed on mail that your refund of data card has been initiated and do not use the data card.I has since then not used and now to my surprise i has recieved reponses like we don, t have policy of refund and we will not be responsible for commitments and telephonic complaints, as they are not valid...
Complaint comments Read comments Complaint category Broadband

MTS - Regarding failure of new connection

User
 shubhamgoel106 on Mar 3, 2015
Dear Sir
I have purchased MTS BLAZE ultra wifi dongle from Laxmi Nagar Delhi 110020 on 27 February 2015.
My connection have not started yet. I have completed all the formalities and given my Aadhar card hard copy as a proof. I had called MTS consumer care so many times but they said that they have not got any documents of mine.I also contacted to my salesperson who sold me this data card but he was saying that he has already sent my documents in the company.Physical verification of my id has already took place on 2 March 2015. But still not any strict action has taken place regarding...
Complaint comments Read comments Complaint category Internet Services

MTS - Till not get coupon code- Reg

User
 Rajkumar2362 on Mar 3, 2015
I am using MTS Data card and i got message from MTS customer care.. Your bill was generated and you will pay 1113rs before 5th March 2015. You got one when you paid your bill before 28th feb 2015. the offer is, you got coupon code from MTS up to 2500rs from KFC. Till i did not get my coupon code. Am very disappointed from your service.. Many times i am called to Customer care for help.. He/She tell you got message with in 24 hrs but i still got any message from MTS.. Please take further action for my problem. I will hope you for my problem. Thanks......
Complaint comments Read comments Complaint category Internet Services

MTS - net speed issues

User
 RANBAKA on Mar 2, 2015
नेट स्पीड प्रॉब्लम्स इन नियर कुचामन कॉलेज कुचामन सिटी तहसील कुचामन सिटी जिला नागौर राजस्थान स्पीड अंडर 50kbps बल्कि नाईट मे मॉर्निंग मे स्पीड 150kbps लेकिन दिन में स्पीड ओनली 50kbps या कम 9468533200 इस नंबर से हर माह कंप्लेंट है...
Complaint comments Read comments Complaint category Education

MTS - do not deactivate my data card

User
 ashwani697 on Mar 2, 2015
Ashwani Kumar my data card no-8459970894 this card due payment say by MTS 1273 rupees i paid this payment 28-2-2015, at this time call customer care MTS i said that i close this data card but they say your due payment 1033 rupee more, this is bad by company...
Complaint comments Read comments Complaint category Business & Finances

MTS - MTS giving wrong commitment and not able to close the postpaid connection

User
 asma085 on Mar 2, 2015
MTS people gave wrong commitment including appellate in billing dispute. Initially I paid Rs 1000 as security deposit and got the connection activated after 4 to 5 days only after I paid the security deposit. I bought the modem on October 1st 2014 via COD option and recived the modem after 8 to 9 days. It got activated from 16 of oct 2014. They ask me to pay Rs 1000 as security deposit since your hometown address proof is out of service.I paid it. Initially they gave commitment regarding my security deposit Rs 1000 as, we would deduct during first month (I got full bill Rs 1122 40 gb postpaid...
Complaint comments Read comments Complaint category Telecommunications

MTS - Dongal is not working any after complaine no responce only doing time pass

User
 manish podar on Mar 1, 2015
Sir, I made complain to MTS so many time but they give complain number like FEB/9875 and after 2 days they will close the complain and say it will be resolved in 20 working hours but so will come to resolved the problem they only charge money monthly so plz do needfull.MTS NUMBER=9136458821 thanks...
Complaint comments Read comments Complaint category Internet Services

MTS - unnecessary balance deduction

User
 ankit jhinjhunwala on Feb 28, 2015
I have sent two mails to mts but haven't got any reponse - I have purchased mts dongle on 25 feb and till 27 i had used max to max 6gb but in the 27th night when i checked my balance it was showing as zero. I dont know how it was showing zero balance when i had used approx 6gb only. Also after this i made a recharge on 28th morning at 12:36 a.m. of amount 499 but at that time the wifi was not working, it was showing as connected in my cell but i was not able to surf in the net. I spoke to the customer care executive also they said me to wait till morning. I spoke to them again few minutes back...
Complaint comments Read comments Complaint category Internet Services

MTS - Deduction of 3 GB internet balance despite of not using the internet.

User
 nick454545 on Feb 28, 2015
MTS consistently deducting internet balance from the account although we have not used the internet. There customer care facilities are also very bad. They are telling fake records about the internet usage and when we ask to mail us the records, they denied. Very bad impression from the company....
Complaint comments Read comments Complaint category Internet Services

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