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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
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MTS Complaints & Reviews

MTS - Fraudulent calls from MTS for bill payment due and case filing

User
 suparnokarmakar on May 29, 2015
I used MTS MBlaze for about just a month till Feb 9' 2015. Since then the device was completely unused. The connection was surrendered with all due payments of bill received in 1st week of April. I even collected a closing id and reference number. Since then my MTS is sending new bills and calling me asking to pay new bills even after connection closure. And today (29th May, 2015), I even received a call from a rude-behaved person who claimed to be speaking from Delhi District court claiming that they have a case filed in my name for not paying the bill. The number was +91 8459109851. This is...
Complaint comments Read comments Complaint category Internet Services

MTS - MTS-MBLAZE-FAKE PROMISES/LOW SPEED-NO SOLUTION-BANGALORE

User
 Bhagyesh9 on May 29, 2015
I, Bhagyesh Makwana, am writing first time to such a platform which is helping people who are helpless against corporate thugs. I took a MTS Wi-Fi dongle (MTS MBLAZE ULTRA WI-FI). It was sold with some promises which are not kept. Download and upload speed is not even 10% of what they are committing on their product. Further, they do not resolve the issue nor refund the money. I have following points to make: 1. Why MTS is allowed to charge 100% when they don't deliver services 100% according to their sale specifications. Speed never reached, leave it. Not even 10% of what they show on product. 2....
Complaint comments Read comments Complaint category Internet Services

MTS - No Internet connection shit service from mts

User
 kush Punjabi on May 29, 2015
Myself Kushal, my mts no. Is 8645951770 Its been 9 days I purchased my mts device only one day it worked after that the device is not getting connected to any device shity response from customer care they just give silly reasons like your complaint has been reforwarded or the engineer is coming or try in different device etc no end to it if you can't service well shut the company and refund my payment...
Complaint comments Read comments Complaint category Internet Services

MTS - Network Issue from 3 Months

User
 Ankush Kath on May 29, 2015
I have Purchased MTS Data Card no 8459638332 and since i bought this device i am not able to use it at my place as there is hardly any speed. I have complained from march till today and each time they say it will be resolved. i have paid all the monthly bills but i have not been able to use their services. Now i want the refund of my data card and all the bills that i have paid as their service has cost me a huge loss....
Complaint comments Read comments Complaint category Broadband

MTS - Terrible Internet and Customer service

User
 Kishore Mohan on May 29, 2015
Believe this is my 6th or 7th complaint. My first complaint raised April 16th regarding internet speed. As per MTS am using 3g plan but actually in real time getting 5-10 kb/s. Getting tired raising too many complaints but still no response. Monthly bill they can able to generate properly at rite time but can't fix the issue with in a week. Worst customer service never had this kind of service with any vendor. My written complaint am not going to pay my coming month bill because have not paying for 2g internet. paying 1200 Rs and using 10kb/s seriously terrible. MTS backend team never...
Complaint comments Read comments Complaint category Other

MTS - Change of Plan without consumer consent

User
 Smm9496 on May 28, 2015
I am an MTS Mblaze postpaid user. Number is 9142459768 Location : Kakkanad, Ernakulam State : Kerala Plan : Rs.999 for 40GB unlimited (without any limits) I have been using this service for almost an year now. I had also previously used the MTS service 2 years ago. I am having high regards about this network. When I used it 2 years ago, the speed was great. Now when I use it, the speed is too low. I don't remember an instance when I viewed a video in Youtube without buffering. At most times, the site browsing (especially facebook) is too low. This is not an issue with me alone. I...
Complaint comments Read comments Complaint category Internet Services

MTS - Change in Plan

User
 kgsBala on May 27, 2015
Hi, I tried to change my plan from 799 to 599 tariff. As per the store executive he confirmed that from the date of 799 plan activated (15 days from activation) please inform us so that we can switch the plan. As per the advise I informed them to switch the plan, but they are informing that the request was cancelled and the same tariff continues till now. There was't any communication on it and the reason for rejection is "599 plan not available". If a plan is not available then why do they take request and there was not even single communication on it. I have't seen such a worst...
Complaint comments Read comments Complaint category Internet Services

MTS - Speed less than 0.5 mbps

User
 goyapaa on May 27, 2015
I recently (on 16 May) purchase MTS 3G plus dongle. My number is 8432260159. I am getting spped less than 0.5 mbps. From day 1 I am raising complaints. Answer from MTS customer care team is that I am using window 8.1 and their dongel does not support this window. window 8.1 is latest and preloaded in my laptop and I was charged 6000 rs for this how I can uninstall this. Please help me here. either please provide me speed or return this dongle. Rgds Ashu Goyal 09910032686 Pavan_goyal1986@yahoo.co.in...
Complaint comments Read comments Complaint category Internet Services

MTS - balance was not refunded & complaint no was not given.

User
 joyjgec123 on May 27, 2015
last on 21.05.2015 my mts(8641874438) balance was deducted. next day i called to customer care, they assured me to refund that balance. three times my money has been deducted. Onece Rs 23, Rs 08 & Rs 08, tht means total around Rs 39.they told me some services was activated, bt after that they told me that it's their fault & thats why money will be deducted. but yet my balance not refunded. now just 6 days before I called to customer care & they told me now that they will not refund my money & they will not give me any complaint no against these case. so i need my money back.i am giving you just...
Complaint comments Read comments Complaint category Unauthorized charges

MTS - cunsuption in mts data card.

User
 Shivkumar vyas on May 26, 2015
my data card lossed 2.5 gb only 13 days, i'm not satisfied to my balance data. mene aisa koi use nahi kiya hai jisse with in 13 days 2.5gb data lose ho jaye. plz check my back record. my data card no. 8104098432. ur selfcare website has blocked but i'm not checked my data consuption. regard....
Complaint comments Read comments Complaint category Stock Market

MTS 3G Data Card - No Network in Sarojini Nagar Delhi

User
 pwn jangra on May 25, 2015
Dear sir, My self Pawan Kumar MTS Prepaid Data card No. 8459215628 has recently purchased dated 21st may 2015.your this connection & devices. From the date of purchase this connection I am not able to use your 3G service because there is very low network in my area (Sarojini Nagar-New Delhi) PIN 110023. customer care is not able to give me satisfactory answer for the same. I have purchased the connection in Rs. 1450/- and it is a totally loss for me, Please help me, Communication details is given below. Thanks Pawan Kumar pwn.jangra@gmail.com +91-9959596669...
Complaint comments Read comments Complaint category Internet Services

MTS - Internet Connection Speed

User
 sutapa sarkar on May 25, 2015
I had purchased a 40 GB MTS dongle about a year back. I had been promised an internet speed of 9.8 mbps as per the sales executive and as stated in the cover packet of the dongle. Initially the speed that I got was 300 kbps which later got reduced to as low as 10 kbps. I had complained to MTS regarding this about 2 months back. However this issue remains unresolved till date. Currently the speed is hovering around 10kbps and at times 1 kbps too. Request you to please resolve this problem immediately. I am VERY DISSATISFIED with my MTS internet connection....
Complaint comments Read comments [2] Complaint category Internet Services

MTS - Poor CC and Poor Appelite Level Too

User
 vijay07061980 on May 23, 2015
I saw lot of review about MTS data services here and YES ITS absolutely bad network to get in . I am using MTS 3.1 MBPS datacard for past 4 years. but now in recent 2 years service and speed become very Poor and Cheating Offers .. Like, got sms from MTS recharge Rs 499 with usual benefits 5GB + Additional 2.5 Gb and i did the same. BUT they gave additional 2.5GB as dedicated account balance with validity 30 days only and cannot be carry forward next month. Then whats the use of this offer. Mailed CC of MTS, but its no use ( all know this) and communicated MTS Appelite Authority " Sir why balance...
Complaint comments Read comments Complaint category Broadband

MTS - big faurd company MTS

User
 prathik56 on May 23, 2015
Dear sir/mam My datacard number is : 8694806288 I have complainted in customer care regarding the data card issues but they are providing me silly answers. Even authorised MTS service center as aggred that its should be replaced datacard due to data card problem. On call conference with customer care esculation department. Still the data card is in warranty then also they are asking me 850rs for replacement of data card. Buyed data card at rs 2150/- Service center asking charges 850rs And harassment by mts THIS IS THE FINAL IMTIMATION FOR MTS . TODAY END OF THE DAY IF I WILL NOT RECIVED...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

MTS - Threatening Calls from MTS

User
 sivapiriyaa on May 23, 2015
Myself Sivapiriyaa, House wife from Srirangam, Trichy Dist, Tamilnadu. I have purchased M Blaze data card on 12.09.2014 & the number is 892590162 Got a call for activation on 13-09-14. As I'm being a House wife they asked for a deposit of Rs.1000. The deposit amount has been given on 15-09-14 to Siddiq 8870767772 who is a sales person from Reliable Marketing, 1 Municipal Road, PLA Showroom, Maruthi Complex, Cantonment, Trichy - 1 but without any receipt. The dongle Activation date is 16-09-14. When asked about the deposit amount they told that it will be reflected on the 1st month bill....
Complaint comments Read comments Complaint category Internet Services

MTS - KROMA TELECOM 3G INTERNET DIGITAL TOWER INSTALLATION

User
 srinidhi CN on May 23, 2015
I am Srini from Bangalore...I have received a NOC, Sanction Letter, on your letter head signed by Manoj Roy of KROMA on payment of Rs 4550. I have been asked to Pay Rs 51, 250 towards STATE TAX for 3G Tower Installation .How authentic is this?...
Complaint comments Read comments Complaint category Other

MTS - mts sim m roj paise kaat daite h1

User
 rjdrt on May 22, 2015
my mts no 9875184764 sir maire is no pr pahle b paise kate the tab b koi complain nhi suni or waha s paise refund krne s mana kr diyethe or kha ki aage s paise nahi katenge but y to had hi ho hgayi is baar to 70 kaatdiye i want to all this money refind bcoz its not mine fault its company fault iski puri cheaking ho taki aage s in futurw kisi b custember ko problm na ho...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - MTS cheats the customers

User
 arjunbhargav on May 22, 2015
I brought a MTS Mblaze postpaid plan for 1200 rs and I asked the mts customer care can we change it to prepaid and he said yes but after three monthes and I even asked is there any extra charges for changing the connection to prepaid he answered no. After three monthes of my usage I said I want to change my number to prepaid and then they said for changing the number to prepaid you will have to recharge for 509 rupees I was shocked by their answer and I asked them how much data will be there after the recharge he said 100MB. This is a very big cheating...
Complaint comments Read comments Complaint category Broadband

MTS - Customer care Not reply me...

User
 Mr.HAQ on May 22, 2015
mere pass MTS ka Postpaid connection he, Jiska No. 8104504109 he. Pichle 2 mahine se Dongle sahi nahi chal raha he, maine kahi bar complain ki lekin har bar alag alag jawab milta raha. Me service centre par bhi gaya Lekin ye kaha gaya ki 10-15 din lagenge. Me business man hu, mera Web Designing ka kaam he, bina internet ke mera kaam chal nahi sakta, aise me 10-15 din ka time service centre ki taraf se manga bilkul galat he. Maine kaha mujhe Standby Dongle provide karwa do, to woh bhi nahi karwaya gaya. Thak haar kar me vapas aa gaya. Dongle me problem bar bar aa rahi thi, , , chalta chalta beech...
Complaint comments Read comments Complaint category Internet Services

MTS - MTS - Fraud Company

User
 Sha_Smart on May 22, 2015
I want to disconnect the MTS postpaid connection since i have facing connectivity issue from the very first day and till now. i called to the customer care number and told them to disconnect my connection but they asked me to pay rs.636 for first month payment. Hey i dint even use 1kb then why should i need to pay? I called many times to mts customer care excutives to disconnect the connection and refund me for a modem which is not used till now but there are no useful response from them. They are not at all willing to answer my question even. Horrable experience. Great service by them....
Complaint comments Read comments Complaint category Broadband

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