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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
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MTS Complaints & Reviews

MTS - Unnecessary Reduce Balance from My cell number 8101757335

User
 programmer.samresh on Jul 3, 2015
From last two months i am suffering from MTS Company for unnecessary balance reduce my Balance from my Mobile number which is mention above. I put my complain so many times but MTS representative can't solve my problems. MTS representative just saying to me that You are activate Night Pack, Beauty Pack, Info Pack and whatever, but this pack is not activated by me. Finally i take decision if it is not solved within 15 days, then i go for MNP. Yours Customer, Samresh Dutta Mobile No- 8101757335...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - MTS INTERNET PROBLEMS AND FALSE COMMITEMENTS

User
 subashmv on Jul 3, 2015
Initially i bought this MTS connection as they promised to give me 40gb for 999rs plan which will come 1122 per month. Later this was changed to 15gb day and 15gb night without asking any consent from us. Later when i asked, they told me like the plan has changed and now its not possible to give 40gb which was committed earlier. Actually they have also committed speed around 4-6(i don't remember correctly) mbps but now i am getting some kbps speed only. When i complaint this to them, they just asked me to delete the temporary internet files and to check the connection.When i checked, i didn't find...
Complaint comments Read comments Complaint category Broadband

MTS - Data Recharge

User
 Sujoy Aich on Jul 3, 2015
MTS Mblaze Wi-Fi Old offer was 5GB 499/-, but now they reduce at 4GB for same value, even they are not bother to inform all customer. Now we are suffering, why we need to suffer for those cheater service provider. I need my 1GB back otherwise took my device & give me my money back....
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - MTS Data Card 8645900534 Account 2807924214 - Harassment re internet Charges.

User
 AishwaryaTS on Jul 3, 2015
I had ordered for the MTS wifi card for the 40 Gb @Rs999 plan on 20 October 2014. Received it after lots of hassle and follow up. After activation I faced continuous problems with connectivity and speed which was no where near the 3G speed that it was intended to be. I have raised numerous complaint with the customer care which was closed without any resolution. On one instance the customer care refused to take my complaint - 2/11/2014, after which I emailed the customer care but received no reply. Despite all this I paid the November 2014 bill in full though I barely managed to use 1/4 of the...
Complaint comments Read comments Complaint category Internet Services

MTS - Very bad customer care. Delay in disconnection

User
 anikethan on Jul 3, 2015
My MTS data card number is 8711877518. I have been sending mails, trying to contact their customer care for disconnection of data card. The custoemr care put me on hold for 15 minutes withoug result. This happened 3 times. Each time they put me on hold for long time and come back saying there service advisor is busy. Then they said they will arrange the call. I have never received their call. I feel cheated, first with buying their data card which does not give desired speed. Not i have to simply pay monthly rental because they are delaying disconnection. I want them to immediately disconnect...
Complaint comments Read comments Complaint category Broadband

MTS - NOT REFUNDING THE DEVICE EVEN AFTER THEIR COMMITMENT

User
 MayankBindal09 on Jul 2, 2015
I had purchased new MTS MBLAZE postpaid connection (No. 9136640336) on 15/06/2015 from Royale Teleservices, Sector 4 & 7 chowk, Gurgaon. When it got activated on 17/06/2015, I checked the downloading speed which was only 20.0 Kbps. I immediately called the representative of that MTS store who informed me that the tower that covers my area caught fire and will be okay within a day or two. After 3 days, I again checked & the same issue was still there. Co-incidentally, I got the welcome call from customer care executive & I explained him the problem. Then he informed me that the connectivity issue...
Complaint comments Read comments Complaint category Broadband

MTS - internet wifi speed

User
 anubhav1996 on Jul 2, 2015
hello this is ANUBHAV GARG from PITAMPURA DU-62(NEAR INCOME TAX COLONY), NEW DELHI. I have a postpaid mts internet wifi dongle mdn no. 8459855013.The dongle is registered under my father name RAJESH GARG. my complaint is about the internet speed. even after complaining so many times there no improvement in it. There is only a silly answer to it that the no of connection are more in the area. if the company is taking money for 3G+ network then they should provide speed. request you to take some concern steps to increase the speed as it very low to do any work. thanking you rajesh garg 9990321801...
Complaint comments Read comments Complaint category Internet Services

MTS - Complaint No: jun/6540 raised on 24th June 2015 and Jun/8137 raised on 29th June which was for not meeting TAT for the first complaint

User
 bosewinny on Jul 2, 2015
Complaint No: jun/6540 raised on 24th June 2015 and Jun/8137 raised on 29th June which was for not meeting TAT for the first complaint. On 1/07/2015 got sms that both complaint has been closed. This complaints were initially raised for no speed for a 3g+ connection for which am paying more than 1000 rs per month.Pls look in to these fraudsters activity...
Complaint comments Read comments [1] Complaint category Broadband

MTS - deduct my balance

User
 randhirsingh2984@gmail.com on Jul 2, 2015
Dear Sir/Mam I am really fed-up to received unwanted promotional Calls & sms on my cell no 8432756772. Kindly, don't send me any message and all unnecessary things. I don't know how some unwanted services activated on 8432756772. These promotional services activate from you end; I have not submitted any request for this services. These services activation charges has been debited in my a/c of Rs. 100/- around. Kindly, deactivate the same and refund my deduction amount at your end at the earliest. Randhir Singh...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Regarding Balance Deduction

User
 Devneeti on Jul 1, 2015
Myself Devendra Sharma, First time user of poor service with MTS... from first day to till now may b 4 months has been spend but MTS Company (MTS) continue deduct the balance and there is no proof... many times i was told to CCE's but no response and replied we return your balance within 24 to 48 hours, but after 48 hrs no balance recd... again i call than they replied wait for 4 hrs... after 6 hrs BALANCE RETURN but again start a new promotional service and deduct the same... again i call how it is... than they again replied wait for 24 to 48 hrs... its a very difficult problem with me... i m suffering...
Complaint comments Read comments Complaint category Mobile Handsets

MTS - MTS blaze wifi MDN No# 8459216832. not working

User
 vikas.banchariya@gmail.com on Jul 1, 2015
I have MTS blaze wifi MDN No# 8459216832. It’s not working at all. Can you please let me know the aria or locality/ place where we can check its mentioned speed of 14 mbps? I am not getting the speed of 14 kbps. I have already make complaints regarding this several times on your call centre but all in vain. Nobody in your organisation is serious about my issue. At the time of sell your people boasting a lot about the speed. But the day I have purchased, I am not getting the speed of more than 10 kbps. So I m requested you please consider my complaint on priority otherwise I was forced to do something...
Complaint comments Read comments Complaint category Internet Services

MTS - Cheating/ Malpractices # 8459936609

User
 Superunknown on Jul 1, 2015
MTS is the biggest cheaters on planet earth in telecommunication, biggest chor company of our times, they are so pathetic that a customer will want to abuse the first person he comes across from the company but probably restrains himself thinking that employees are only doing their job. Bloody MCs siphoned off my entire data pack in exactly one week in 5+5GB data plan when I had barely used that data card for half hour since the plan got renewed, they consider there customers to be complete idiots. The problem is there is simply no effective mechanism to gauge the data usage and these MF take advantage...
Complaint comments Read comments Complaint category Internet Services

MTS - Duped by MTS office Kota

User
 Mayank Gupta on Jul 1, 2015
I was promised that I will get 10 GB data free on MTS Mblaze Postpaid by Mr. Firoz Khan, MTS Kota. But the bill generated has no such free data and I was charged according to the plan. When I called him, he refuted his claim and threatened me to do whatever possible against him in an abusive language. Such employees were not expected from MTS who dupe their customers and use foul language. Highly disappointed by their services. Regards, Mohit Pandey MTS no. 8104307310...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Unnecessary Charges Debit

User
 sachin3170 on Jun 30, 2015
Dear Sir/Mam I am really fed-up to received unwanted promotional Calls & sms on my cell no 9136853646. Kindly, don't send me any message and all unnecessary things. I don't know how some unwanted services activated on 9136853646. These promotional services activate from you end; I have not submitted any request for this services. These services activation charges has been debited in my a/c of Rs. 100/- around. Kindly, deactivate the same and refund my deduction amount at your end at the earliest. Sachin Bhardwaj...
Complaint comments Read comments [1] Complaint category Telecommunications

MTS - Unethical behaviour by your representative over phone

User
 Harpreet wadhawan on Jun 30, 2015
Dear Sir/Ma’am, This is reference to the telecon I had with one of your executive yesterday, I request you to take immediate action against him as he was using very abusive language over phone . For last few months every time when I receive call from your executives I am continuously requesting them to terminate my services of MTS data card no 9136745542 but they are not doing so . I am not using the data card .Yesterday I got a call from one of your executive regarding the payment and he started using very foul language .Below are the few sentences he used during the call. When I couldn’t...
Complaint comments Read comments Complaint category Internet Services

MTS - Packaging Mistake of MBLAZE dongel

User
 SAIKATGHARA on Jun 29, 2015
I have bought mblaze ultra, MDN no.9143364129 on 23rd MAY from SOLUTIONS UNLIMITED, but they have delivered any other dongel MDN no.9143364133, this was due to the packaging mistake. The MEID no. on the packet is not matching with the DONGEL's MEID as in my sent pictures, IN the profile of 9143364133, my mobile no.9874280783 is given, but any other name and his address is given in the profile.The owner of 9143364129 is Swapan Ghara, but there is given Subhra Chandan Mondal, and his alternative contact no. is 9163449304. The office has taken the dongel for exchange but they returned the same...
Complaint comments Read comments Complaint category Broadband

MTS - payment problum

User
 ssohail10 on Jun 29, 2015
Dear sir, I have Major problum regarding MTS Mblaze servises. actuly i was paying the bill Rs@1097/- through Dabit card online at 25th june2015. my MTS mblaze no- 8459599234. sir actuly by mistake i have been paid my bill MTS no- 8459599623. then i talk your MTS outlet at rohini he was saying the number is already disconnected so you contact MTS customer care then i call customer care executive nobody person resolve my problum. sir I just want too activate my services or refund my amount in my A/C. now this time my internet services has been stop. reload my internet services. name- shaikh...
Complaint comments Read comments Complaint category Internet Services

MTS - NO REPLKACEMENT OF DEVICE

User
 ajasin on Jun 29, 2015
DEAR SIR, I am very very sad to know that u r service is to to bad. Because i had deposited my micice in ur service center for replace ment but no action has been taken yet . submit date 23/02/2015 and they return the same on 30/06/2015. as it is . MEID NO A00000385D71D3 SR NO 8020046865635 UNDER WARRANTY NO WORK ORDER NO DKN/ZM/14/00217 PLEASE TAKE ACTION AND IN FORM ME AS SOON AS POSSIBLE MY CONTACT NO IS 9719674073 AJAY SINGH THANKS...
Complaint comments Read comments Complaint category Computer Hardware

MTS - one month extra bill received .

User
 vikash1992.11 on Jun 29, 2015
MTS Data card No :8453735907 i complained to close my net connection and he did not close, and he send one month extra bill (total 2 month bill), i have only 1 month due i accept this . he send me coat notice, please help me . Name : vikash gupta Mobile No : 8147636437...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - MTS overdue payment

User
 Shanmuga Kumar on Jun 28, 2015
Hi, I am shanmugakumar from Tamilnadu bought a postpaid MTS datacard and used for 3-4 months. Since I am not satisfied with their services, I tend to disconnect the datacard, Hence I seeked the help of MTS Chat4help and told them them to diconnect the MTS data card number 8925551295 and the request number is 4810185. Then I have paid the bill amount 618 rupees for the data usage. But, the customer care guy compel me to pay another 552 rupees saying as overdue.. I queried MTS, but they didnot provide me any proper response. Also I have replied to the email they send. but, there was no response...
Complaint comments Read comments Complaint category Internet Services

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