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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
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MTS Complaints & Reviews

MTS - Slow internet Speed. Heat Up Device in 1-2 Hours and then not working

User
 Fenil Suthar on May 1, 2015
I have wifi postpaid dongle of mts MBLaze. Very Slow Internet speed. Bandwidth is 9 mbps. In speedtest.net only 30kbps speed. Page will take huge time to load. I have buy it before 1 week and it is started heat up. I have complained many time they say to reset it and asking for start for monitoring and then says everything okay they can not send people at home. Google ping is breaking and on his server ping is works fine without break. They said it is working fine because his own sites load okay and ping well....
Complaint comments Read comments Complaint category Internet Services

MTS - Wifi Dongle not attachable in Laptop

User
 Nkamlekar on May 1, 2015
Hello Team, Its been very frustrating to follow up with MTS care. i purchased wi-fi dongle of MTS no: 9137975683. From first day we don't have a good speed experience with it, now we purchased the laptop, when i connect it to the laptop it is not configured in it and i am not able to connect the Internet normally apart from WiFi. I made a complaint for this three times in Customer care, but all time they close the complaint with the remark ""Customer is not responding so we are closing the issue"", however i have not received any calls from their side for the resolution. Kindly suggest...
Complaint comments Read comments Complaint category Telecommunications

MTS - not given proper response by mr. avinash racecorse dehradun

User
 anshul agarwal 1 on May 1, 2015
i have post paid connection of mts internet device and i had plan of 40 g.b. data last month company change the plan without information and i dont have speed of internet i have coplaine in local office but i dont recieve any technition by mts and have so many calls of mr. avinash 9152090198 but he didint recieve my phone...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

MTS - A long time for activation & change of data plan without my consent.

User
 Divya Choudhry on May 1, 2015
When I purchased the data card, they told me that it'll be activated in a day or so but it took more than 4 days to activate and that too when I made a number of phone calls to them. now that it has got activated, I received an e-mail telling me that the plan chosen by me if 7gb day and 7gb night. I had not chosen this plan, the plan that I chose of 5gb day and 5gb night. When I called up in the customer care, all they told me was that they could do nothing about it and I forcefully have to pay the bill. Why should I pay a bill for something that I had not asked for? Really irritated with MTS service...
Complaint comments Read comments Complaint category Broadband

MTS - lost my money

User
 Rahul Deb M on Apr 30, 2015
Dear I am user of MTS prepaid mobile from last 6 years. My ph no is 91 8926717132 at West Bengal circle.Today (30/04/2015) I am recharge Rs 10 & Rs 27 but automactically activae unused services & lost my money 27/-, when i called customer care and asked about this matter, they said me that it will not be refunded and very miss behave to me & cut the phone call.I am not satisfy MTS services. help me in resolving this problem or i may switch to other network......
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Poor Customer service, Speed is very low.

User
 Karthick .m on Apr 30, 2015
I have bought MTS ultra Wifi Post paid connect for Rs 1200 on 1st Mar 2015. I was advised, in case of coverage / speed is poor, if I raise a complaint they will provide the refund. I didn't face any issue for the first month. I have utilised the given 10 GB Day + Night. But from April 7th I didn't get proper speed. most of the time devise not getting connected. I have raised so many complaints but no body looked, they closed everything as Congested area and i won't get speed. for last four days devise is not even connected a single time. They are asking me to wait for some time, with out mentioning...
Complaint comments Read comments Complaint category Internet Services

MTS - used data counted at daytime in place of night time.

User
 atul206 on Apr 30, 2015
i used mts data 6Gb in night on 16 April(12am to 7am) corresponding to my bill cycle (16 to 15. i have given request in previous cycle to change plan from 40 gb to 10 gb from this cycle. after getting no response from mts i complained further to change plan then my plan changed but they consider my used data at day time instead of night time. now i am requesting to do the change....
Complaint comments Read comments Complaint category Internet Services

MTS - generation of bill regardless of dongle been deactived

User
 avish996 on Apr 29, 2015
My name is avish patel my mts no : 9137214660 on 13 feb i had deactived my dongle due to fault in it.still i got bill of that month rs 1122 when then i tried there care no there wasnt a suffiecent reply coz every time they claim something different ie some say i activated dongle by calling them while another say it was done by mts store . while my stand is clear that i havent use a single kb in feb nor i have activated my dongle after feb 13...
Complaint comments Read comments Complaint category Internet Services

MTS - Device connectivity problem within 20 days of purchase of MTS wifi dongle

User
 Utkarsh Gondaliya on Apr 29, 2015
I brought MTS wifi device from maninagar MTS retailer on 11/3/2015, prepaid connection with 3 month validity...within 20 days device had connoctivity error. I contact retailer but not satisfactorily answered. Again and again I visited and finally on 6/4/2015 filed complained regarding device connectivity error. They assured problem will corrected within 12 days but even after 25 days no any person came for that. I frequetly visited their local franchise but they everytime postpone for any reason and till date no any step is taken regarding device error. MTS Customer MDN: 9137326594 Dr.Utkarsh...
Complaint comments Read comments Complaint category Internet Services

MTS - change of data plan without my consent and speed issues from last 6months 9667547564

User
 namratavaishnaw on Apr 28, 2015
i have been facing speed issues from last 6 months but not a single resolution. instaed telling me to disconnect my connection so i even told them to the disconnection several time but they want me to write mails send an application and blah blah . but without my consent they keep on changing the data plan. firstly i was having 40gb ul 999 data plan which automatically migrated to 20+20gb and now there's is a limit that they have downgraded to 15+15gb. while they can downgrade my data plans without consent then why are they not closing my connection. because for every month due to speed issues...
Complaint comments Read comments Complaint category Internet Services

MTS - Unfair and unethical practice

User
 bali47 on Apr 28, 2015
I am using MTS Broadband unlimited data pack Rs.550.00 for 5GB Day & 5GB Night usage per month at speed of upto 3mpbs and the No. is 9136654159. On consuming the high speed day data I requested for a booster pack @ Rs. 125 for 2GB pack that was activated on 27.4.15. At the time the night data usage remaining was over 4GB. While downloading at 12.30 am on 28.4.2015 I expected the usage of the remaining night data balance of 4GB. But I was surprised to note that the usage was not from the balance remaining but from the high speed 2GB data requested earlier. The CC when contacted stated that first...
Complaint comments Read comments [1] Complaint category Broadband

MTS - Fraud by MTS

User
 parveen24 on Apr 27, 2015
We bought a postpaid wi-fi connection of MTS on 16/02/2015 and got the data card. > > MDN Number : 8459638995 But our experience with the postpaid connection was horrible. We couldnt use it even for 5 minutes due to non-connectivity. I have made complaints atleast 10 times to MTS customer care as well as through e-mail. And no action was taken by the company to resolve the issue. The main problem was negligible speed of 0.01mbps which this company claim to be more than 5 mbps. I asked the customer care to disconnect the connection many times but they neglected it by saying the problem...
Complaint comments Read comments Complaint category Broadband

MTS - Non-refund of balance data

User
 VK905737 on Apr 27, 2015
Purchased a MTS dongal on 28 Feb 15 having no 8104197155 which was having wi-fi problem. Then It was deposited to LAVA Cust Care on 03 Apr 14 for its rectification and replacement, it was replaced and provided to me on 24 Apr 15. I called up to MTS care for consideration of left over data of appx 10-12 GB. But no initiative taken till date. No the needful pls thanks...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Complaint against fraud by MTS

User
 suruchijain on Apr 27, 2015
I used MTS wifi postpaid data card for 2 months - january and february. i was using MTS wifi prepaid data card before this, wwhich was working really well. But the 2 months with the postpaid connection were horrible. I have made complaints atleast 10 times out of which only 3 were recorded. And no action were taken by the company to resolve the issue. The main problem was negligible speed of 0.01mbps which this company claim to be more than 5 mbps. I asked the customer care to disconnect the connection many times but they neglected it by saying the problem will be resolved soon. Even after all this...
Complaint comments Read comments Complaint category Telecommunications

MTS - Change of data plan without my consent

User
 Zenith Thakur on Apr 27, 2015
My MTS no. is 8925280127. I had subscribed to a plan of Rs. 999 for 40GB permonth. AS per that my monthly bill used to come to Rs. 1122. These MTS people changed the plan to Rs.1299 for 40GB without asking me whether I want to continue or not. I didn't know that & i ended up paying Rs. 1460 for the month of FEb. I was busy so didn't look into the details of the bill. When i got the bill for the month of march with the same amount of Rs. 1460, i checked the bill & found out that the plan has been changed without my knowledge. I called them up & they said that Sir we had sent messages...
Complaint comments Read comments Complaint category Internet Services

MTS - Non activation of data card

User
 Amansingh.cav@gmail.com on Apr 27, 2015
Dear sir /ma'am At the onset I must tell you how appauled I am by the unprofessional behavior of your executives. It shames to even mention how hurt I am by the lacasadical attitude topped with bags full of arrogance. The case is as follows. 1.Documents submitted at mts store with the name of shree sai communications, vaishali nagar on 24 April at 1000hrs for migration to post paid on promises by the executives that the card will be activated by day end. 2.physical verification done on 24 th April itself at 1800 by your executive wit promises that card activation will happen in two hours. 3.the...
Complaint comments Read comments Complaint category Internet Services

MTS - unnecessary deduction of balance

User
 harshgoel2009 on Apr 27, 2015
I recharged my MTS no 9136210816 on 23 april 2015 by 500 rupees. I got 600 as talktime.. From next day onwards i am receiving call continuously from their company for caller tune and jokes pack etc I registered for DND Tgey saying it will take 7 days to activate it Meanwhile they deduct my balance and reduced to 396, saying i opted for their value added services and all Though i never activated it After complaint they made my balance 508 But it should b 598 They saying now no balance will be refunded Please help me n call me on 9811285366 harsh goel...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - MTS acting unfair. Not providing waiver for bill amount which was already agreed upon. Shoddy customer support.

User
 ssanthanam on Apr 26, 2015
Bought a data card [8645814706] from MTS on 19th March-2015 and a personal verification was done on 20th March-15 for activation purpose. The claim was that the data card would be activated for internet in 2 days and even on 23rd March, the data card was not activated. When checked with customer care, they mentioned that the card is active, but I was not seeing any internet flowing from it. After a day’s ordeal, I noticed that the data-card is showing number 4707 at the end, but the box showed 4706. After several calls to the call centre and after much trouble got a MTS person to come home and...
Complaint comments Read comments [1] Complaint category Telecommunications

MTS - Data Card not working bill generated

User
 Hameed riyaz on Apr 23, 2015
Hi My MTS Data Card was not working but i raised many complaints but they did not solved but each month they are asking to pay the complete bill, they cancelled the request raised for waiver for the days not used. the only solution and answer they say is Sorry for the inconvinience. MTS is really horrible they are not considering the customer problem for them, for each month bill i will be getting nearly 2 calls a day, but for the complaints i didnt even got single call back or no solutions given, they will close the Complaint after a week, customer needs to wait for nearly a 10 days. Do not...
Complaint comments Read comments Complaint category Broadband

MTS - fraud by subretailer

User
 amit malani on Apr 23, 2015
My MTS number is 9137392655 Purchase date 24/12/14 Subretailer: Hardi Enterprises, Vadodara Hiren Patel +917567710917 Terif Plan 7gb day + 7gb night unlimited plan 699 per month + service tax I pay 3 month advance rent 2360/- and get dongle free under a scheme My first and second bill pay by subretailer...he deposited 530/- and 1100/- in the month February and march respectively but hi did not deposit in the April month so I pay 530/- with penelty in the April month because without paying my services you will blocked. still my subretailer not deposited my 730/- balance amount. So please solve immediately...
Complaint comments Read comments Complaint category Internet Services

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