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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
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MTS Complaints & Reviews

MTS - Mblaze Data card speed

User
 HimanshuLLB on Oct 30, 2014
Hi my name is Himanshu Aggarwal I am using Mblaze data card with no. 845 982 7218 and facing lot of problem with the speed of connection. It was really too good before when i bought it but now it is not even working. I was appreciating the product and service when i bought it but now it is completely worthless feel with the product and service. Please do consider this complaint on HIGH PRIORITY BASIS and fix it for me....
Complaint comments Read comments Complaint category Broadband

MTS - MTS MBLAZE ULTRA WiFi speed

User
 Nagarjunarao on Oct 30, 2014
Hi, I am Nagarjuna am living in cheenai, i have purchased the MTS MBLAZE ULTRA WiFi datacard for high speed Internet on 25th October 2014. i realised after using that MTS datacard, it is dead slow and i have tested the Internet speed using Internet speed tracker it shows only0.39mbps. I have raised a complaint regarding Internet speed at MTS customer care still now they didn't take any action still am facing the problem. Could you please solve the issue for me. Kind regards, Nagarjuna.J...
Complaint comments Read comments Complaint category Broadband

MTS - custmor care executive and mts centre not responding properly

User
 NEHA3102 on Oct 29, 2014
I want to close MTS post paid DATA CARD connection no. 8432440899( AC NO. 2710622641). I have try for this by going MTS service Centre, by doing MTS live chat and by talking on mts customer care no. 9667955955 and 18002081955. they are not responding properly my balance is being deducted and time is also being wasted. I just want to close this connection and do not want to pay for one more time for next month...
Complaint comments Read comments Complaint category Electronics & Appliances

MTS - speed slow, and complain not resolve

User
 Radhey Shareyansh Verma on Oct 27, 2014
hi.. friends its a very poor...plz dont buy any one, bcoz .mts ka excutive mujhse bola ki bhai sahab ye speed achi deta hai le lo agar nahi diya to refund kar dena ...maine le liya aur ek bar bill bhi pay kar diya ...its a very poor..mts speed is poor than 2G speed in delhi, maine 10 bar complain ki but kisi bhi complain ka resolution nahi mila..maine use kiya only 2gb but bill liya ja gya pura..1150 rupi..ye costomer ko full bnaya ja rha hai es 999 plan se..aur to aur maine complain ki ese dectivate karane ki to bola gya speed slow ya ye meri prob nahi hai..aapko pura bill pay karo tab aap band...
Complaint comments Read comments Complaint category Computers & Accessories

MTS - MTS cheated us ......!!!

User
 Aayush Raj on Oct 26, 2014
I recharged my MTS data card on 23/10/14. of Rs. 299. of 1 GB. In this data card the remaining balance got transferred to the new one if recharged . But when i recharged it the old balance did not got transferred to new one. The old Balance was 3663.39 MB and when i recharged it of 1 GB the new balance was supposed to be 4687.39 MB which was not so . The old balance did not got transferred to the new one and it was showing 1 GB as the remaining balance. Every time before this i Recharged it the old balance got transferred. The Customer care also were also not cooperrative. They disconnected the...
Complaint comments Read comments Complaint category Internet Services

MTS - Usage Points that are missing

User
 ltejasri on Oct 26, 2014
I have asked for help on numerous occasions and get no where. Your staff said that someone was stealing my points and I should get a password to login. After that I have not gotten any help to setup a password. My usage points keep missing and this is frustrating. I am here with 5 thousand other residents that like MBlaze but some are begining to have the same problems. If this does not get fixed we will be forced to go to another company and get a universal internet stick. Thanks I can be reached at Ltejasri@gmail.com...
Complaint comments Read comments Complaint category Insurance

MTS - slow download and surfing speed

User
 Sorabh Mirchonia on Oct 25, 2014
Sir, I am Hemraj. MTS no-8432428234 is facing the problem of slow download and surfing speed.I have recently purchased mts mblaze ultra wifi dongle on 22oct 2014. I am provided with 10gb data for 15 days but the download speed is 2 kb/s(min.) And 20 kb/s(max.) And sometimes it gives max. 50 kb/s (once in 2 days). The surfing is so slow that fb login page takes 10-15 min. to load. These 2 are the main problems i am facing. Please help me....
Complaint comments Read comments Complaint category Home & Garden

MTS - internet speed low

User
 suryasrina on Oct 24, 2014
My dongle number is 8453114894. And my name is Nagraj. I took the 999 40 gb plan. But i am getting a speed of not more than 50kbps to 180kbps. some time get 1mbps, but its only 15min to 40min. then it will start a 40kbps like that. Even a 1mb file is taking several minutes to download. I gave many complaints to the customer care, but was getting no response. I would like a disconnection with immediate effect. I WOULD NOT RECOMMEND THIS DURTY MTS TO ANY ONE. It is a fraud service. 100kbps is nowhere close to 9.8Mbps....
Complaint comments Read comments Complaint category Internet Services

MTS - Regarding cancellation of my postpaid 8694819423

User
 Vijay B R on Oct 22, 2014
Hi, As I am getting a very low download speed of around 1 MBPS, I have decided to cancel my connection. I dont want to unnecessarily pay for this low speed. Kindly terminate this connection. I will clear the bill if any. Please find below the mail by MTS about the speed confirmation by your technical team. ------------------------------------------------------------------------------------------ Dear Mr. Rajashekar, With reference to your query dated 26/Aug/14 regarding MDN 8694819423about speed issue, we would like to inform you that we have gone through your account and found...
Complaint comments Read comments Complaint category Internet Services

MTS - Cheated and Harrassed by MTS, Not closing the account and harassing me to Pay Up

User
 v.sriram.sscet@gmail.com on Oct 20, 2014
Hi, My Name is V Sriram. On June 10th 2014 I took MTS connection (Data Card number 8182910164). However on 3rd day itself I called and raised a complaint(NO-JUNE/7243) for slow speed which was ( 0.2 mbps whereas MTS claim 9.2mbps). After 3 days when I called the customer care they CLOSED the ticket without asking me or informing me and more over they took the complaint for installation issue whereas I clearly mentioned SLOW SPEED. Finally I lost my patience with the slow speed and Lethargic service quality, I raised cancellation request on 23rd June (req no- 7829864). However even without...
Complaint comments Read comments [1] Complaint category Internet Services

MTS - Misbehaved by your promotional call execuitve!!!

User
 Artists India on Oct 18, 2014
Hi There, I am Krishna Mishra and got a call today 18th oct, 2014 from this no: 9007700403 and she misbehaved with me and nearly abused me for not taking her MTS wifi connection as i am already an MTS user. Please look into this matter asap. Thanks, Krishna Email: kmishra22@gmail.com...
Complaint comments Read comments Complaint category Telecommunications

MTS - in action on the part of company

User
 K.A. Thomas on Oct 17, 2014
To whom so ever it may concern I have an MBlaze internet connection, number 9142468096. I am experiencing slow connection for a few months now in Alappuzha near Railway Station area. As a gentle customer I contacted your complaint's cell, 18002081955 on 11/10/2014 at 09.29 hrs and 0.37 hrs. As per their instruction I also conducted the speed test and communicated the result to them. Further they regd my complaint and assured that my complaint will be looked in to within 48 hrs. I am happy to say that till now no body did not attend the matter or even sent a message. Why this type of exercises....
Complaint comments Read comments Complaint category Internet Services

MTS - Disconnection

User
 abhinavrddy on Oct 16, 2014
My dongle number is 8925546484. And my name is Abhinav Reddy. I took a postpaid connection after paying a deposit amount of 2000 rupees. I took the 999 40 gb plan. But i am getting a speed of not more than 100kbps. Even a 1mb file is taking several minutes to download. I gave many complaints to the customer care, but was getting no response. I would like a disconnection with immediate effect. I would not recommend MTS to anyone. It is a fraud service. 100kbps is nowhere close to 9.8Mbps. Abhinav Reddy...
Complaint comments Read comments Complaint category Internet Services

MTS - Cheating on recharges

User
 Kala1987 on Oct 16, 2014
I done a unlimited 4 GB recharge then i started using. MTS not showing usage and showing always 0. Then i checked history it is not showing details of last two days and i got message from MTS that my high speed data crossed the limit and its switched to slow speed. Then i cant access even mail also. So again i done a recharge today for high speed for Rs.399 and MTS flash message showed that recharge success also speed changed to 3G Plus network. But my speed still remains 30 kbps. i contacted CC live chat they informed that I have to wait till Nov-4th (Means my earlier recharge validity ends on...
Complaint comments Read comments Complaint category Internet Services

MTS - fake promise

User
 rahulnishu on Oct 16, 2014
Sir i purchased mts wifi data card worth rs. 1100 in may 2014. The company person told me that the speed provide by data card is 9mbps. But the speed is not even 1mbps. I used this data card only 1 month and when i got first month bill i told company person that the speed is only 1mbps.plz disconnect my connection. But they charged me 2 month bill that is 2013 rs. Now they told me that if u not give bill amount legal action will be taken. Please solve my issue. Rahul jain 9462022042...
Complaint comments Read comments Complaint category Telecommunications

MTS - PATHETIC CONNECTIVITY & HORRIBLE AFTER SALES SUPPORT

User
 HARPREET MANCHANDA on Oct 16, 2014
Hi, I HARPREET SINGH ( 9811575775 ) with full faith in MTS bought two connections ( POST PAID No. 8459970546 ) & ( PRE PAID No. 8459974715 ) from LAKSHAY IMPEX, E27, NARAINA VIHAR, NEW DELHI 110028, CONT: 9136047259. On 06/09/2014. Firstly problems began with activation process which took about 48 hours instead of promised 12 hours, next shock was with the connectivity...speeds never reach upto .83 mbps as falsely advertised 9.8 mbps. both devices postpaid & prepaid struggle for connectivity when attached to a computer but no connections are found on attaching with an adapter. After requesting...
Complaint comments Read comments Complaint category Internet Services

MTS - TOO SLOW INTERNET - PEOPLE PAY for FAKE AD of 9.3 Mbps

User
 dxp on Oct 15, 2014
Complaint #: OCT/19356 Datacard Mblaze Ultra ZTE: 8648843672 Getting severe download/upload speed problem specially after night 12 O'clock internet is totally unusable ! Generate a complaint on 11th Oct but later came to know it was request . Lousy Customer Service... CUstomer service line is worst than ever, dropped connection multiple time in between call, East touch telephone teller programming is horrible... Waiting on my problem to be resolved. their SLA is 22 hours ...working hours btw. Crazy in the name of 24x7 customer care services !! CAN I GET MY PROBLEM RESOLVE ASAP ?????...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS Data Card - cheating customers, horrible customer care and very low speed

User
 add1985 on Oct 15, 2014
Hello Antarip Deb, Gurgaon having a MTS Number: 8459 835 156 Registered numerous complaints regarding slow connectivity and disconnecting problem from server from last 4 months. Issues 1. In the name of 9.8mbps, I am getting 0.37 MBPS mbps speed with frequent drop offs. 2. Very very difficult to reach Customer care on toll free 3 I have to wait for hours to register my complaint on paid line, and then they don’t give proper solution, just vague commitments. 4. Even though promised but no Network engineer from your team arrived till date !!! 5. for 0.37 MBPS mbps speed ypur charging...
Complaint comments Read comments Complaint category Internet Services

MTS - MTS charging me even when i requested for my postpaid data connection to be terminated and have not been using their data services.

User
 tushartyagi on Oct 14, 2014
I had a MTS postpaid data card connection for which i was being charged Rs 1122 per month. On 30th September, 2014 I registered a request with MTS Customer Care to deactivate my connection. I specifically asked them and cleared with them that I would be charged only for the September month for which i'd need to pay the above mentioned bill amount upon payment of which my connection will be terminated. I made the payment for the September month on 3rd October, 2014 thinking that my connection has been terminated now and i wouldn't have to worry about anymore bills. But today on 14th Oct. i came to...
Complaint comments Read comments Complaint category Unauthorized charges

MTS - Recharge is successful but not shown in balance account

User
 Dr.R.K.Singh on Oct 13, 2014
Dear Sir I have recharged my MTS A/C successfully on 11/10/2014 for next 90 days on the cost of Rs 1499.00 at 08:52:22 PM against the due date 12/10/2014 to our MTS mob no. 9152911245 with bank transaction id 154819551 & MTS transaction id 652724162 but I am very sorry to inform you that till date our balance could not be incorporated accurately. Kindly do the needful at the earliest. Dr Raj Kumar Singh Email ID rajksingh19@gmail.com Mob: 9411142810; 9410755708...
Complaint comments Read comments Complaint category Internet Services

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