Follow us
Log in        Register
     
 
MTS Logo

MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
Go to MTS:    Twitter  Facebook      

MTS Complaints & Reviews

MTS - MTS Has Not Learnt How to Maintain Healthy Customer Relationship!

User
 tarun4u on Sep 2, 2014
I have purchase MBlaze wifi ultra device from Vipin Sharma, Sales Manager, sohna road, Gurgaon. At the time of device purchase, I told him that I'll purchase this device only if it'll get activated within one day. He committed me to do so. After one day, I called to Vipin Sharma several times and he didn't pick up the call. It's been three days and still it's not activated. Now, this is my humble question to MTS team, whom should I trust on? Your MTS team whom I bought this device from? Don't you think it's your MTS team's responsibility to submit the documents on time and activate my device...
Complaint comments Read comments Complaint category Internet Services

MTS - Worng Balance Deduction My Mobile Balance 9153292179

User
 Manik2014 on Sep 2, 2014
Sir I am Manik Tripathi Contai, Purba Medinipur Pin-721401, W.B ! Mobile no is- 9153292179 Problem is - Tomorrow recharge 70 Rupees In Full Tolktime Offer by Plus-HD-V1.9" style="border: none ! but my mobile Blance show 43 approx but outstanding balance deduct not information my knowledge without no massage but why ! my mobile is hawai mts black in white set !! So verify my mobile no 9153292179 for balance deduct without any information. Please as soon as possible my wrong balance deduct value returned. Thanking You Manik Tripathy Date-02/09/2014...
Complaint comments Read comments Complaint category Telecommunications

MTS - change my plan to 999 DATA- 40GB

User
 sanjit vidyarthi on Sep 1, 2014
HI mts, Please change my plan to 999 DATA- 40GB, I have already requested many times to do the same but your person don't change my plan in first month he replied we change it from next bill cycle. After completing a month I again call and said about that then he again said that we can not change plan from now. We change from next bill cycle. Please change my plan from now, otherwise I am not going to pay you any more. Reg - Sanjit mob no- 9899711256 MDN - 8459998581. Name Sanjit Kumar vidyarthi,...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - MTS Has Not Learnt How to Maintain Healthy Customer Relationship!

User
 tarun4u on Sep 1, 2014
I've purchase MBlaze wifi ultra device from Vipin Sharma, Sales Manager, sohna road, Gurgaon. At the time of device purchase, I told him that I'll purchase this device only if it'll get activated within one day. He committed me to do so. After one day, I called to Vipin Sharma several times and he didn't pick up the call. It's been three days and still it's not activated. Now, this is my humble question to MTS team, whom should I trust on? Your MTS team whom I bought this device from? Don't you think it's your MTS team's responsibility to submit the documents on time and activate my device as...
Complaint comments Read comments Complaint category Broadband

MTS - Rs-444 data plan requires interim payment of 1300 every week.

User
 Keshakumar55 on Sep 1, 2014
Dear MTS Ultra Internet connection. I have been using your services from past 4 months using Rs-444 data plan. First bill came to 450Rs and second month it was 550Rs. With the same amount of usage last month charged me 857Rs, and this month with a very minimum usage they have charges me 2857 Rs with no details of usage. No bills are sent to me. On what basis you are charging your customers like this. Is your intention only to loot the customers the way you like sending the sms to pay bill for whatever amount you like. Then why the hell you have limited plans for minimum usages. If I am not...
Complaint comments Read comments Complaint category Broadband

MTS - MTS Mblaze ultra- Worst Internet service provider I have ever dealt with.

User
 Deepak Jalandhra on Aug 31, 2014
I have a MTS Mblaze Internet Connection since last 5 months in sector 16, Faridabad. My Customer No. is 8459833676. I must say that MTS is the worst Internet Service Provider I have ever seen. I have spent Rs. 1000/- for dongle and I have opted for a plan of 600 Rs. In which I suppose to get 5 GB 3G Data, after that it will be unlimited with 2G speed. But I have never consumed my 5 GB Data and my speed automaticly gets slower after 12th or 15th of the month even after not using any internet. I am facing few more issues with my internet connection like Speed gets slow after half of the month pass. Many...
Complaint comments Read comments Complaint category Broadband

MTS - MTS - About the data plan provided by the dealer and confirmed by customer care

User
 Amit Kaliya on Aug 31, 2014
Sir, my name is amit kaliya and my mts mblaze data card no. Is 9667901581.I have recharge my mts data card by the amount rs. 999 and ensured by the dealer as he conformed by the customer care that i have received 20 gb high speed datafor 1 month.But before that amount of data used by me and the time also avaliable i.E. Aproxx 11 gb. Of data used by me and aproxx. 10 days left for its usage.My mts homepage prompt the msg of usage of 80% of data used by me.This is fairly cheat by the company as they given the data amount not used by me and time of its use also left.Sir kindly help me because this...
Complaint comments Read comments Complaint category Internet Services

MTS - Non confirmation of Mobile Number

User
 Saifur Rahman Mohsin on Aug 30, 2014
I have never registered for MTS dongle or any of their services my entire life. I got a call 3 months ago to confirm MTS number. I said I never registered and told them to cancel if anyone has used the number. Apparently these idiots have failed to do that because I started getting messages from MTS on my mobile regarding balance every since. After a month the data usage messages became more frequent and annoying. I went to the MTS customer care in my city and they made me wait for over 30 minutes after which the in charge there met me and I explained the situation to him. i showed him my ID and...
Complaint comments Read comments Complaint category Internet Services

MTS - Very poor internet services

User
 msj619 on Aug 30, 2014
I purchased a wifi dongle from MTS about 3 months back. I had been promised 40 GB plan with a speed of above 9mbps while I purchased the connection. I have lodged several complaints with MTS customer care as well as written to appellate several times. But the response is so bad that these people a almost shameless against the voice raised by their customer. It seems there is no fear of laws and regulations made for customer protection.I feel very helpless....
Complaint comments Read comments Complaint category Internet Services

MTS - Cheated By MTS Sales Executive and no cooperation

User
 gshashank1988 on Aug 29, 2014
Account Number: 1100547132 MTS Number: 8459222167 Bill Number: DLHIND0814016120115780 Bill Period: 01/07/2014 to 31/07/2014 I was contacted by MTS sales-executive/agent ( same guy who delivered MTS data card to my residence after order was placed online) on 13-14 july and I was informed about a scheme. I paid 3 months bill totaling 1122 x 3 = 3366 for (june july August) in cash. no receipt was provided on the trust that its the same MTS sales executive who delivered the device. I was intimated of submission of Bill for june on 16 july, but there was no intimation whatsoever regarding payment...
Complaint comments Read comments Complaint category Broadband

MTS - Very Poor Service after 20GB in plan of 40GB with 3G Speed

User
 patel.ashwin30 on Aug 28, 2014
Hi, I am Ashvin Patel, using MTS from last 4 months. I bought his plan of 999 INR per month which will give 40GB usage of Internet in 3G speed. It works properly in first 2 months, but now from last two months they reduce speed very badly. I am using bit torrent to download movies, software and games. Now they said that it will have lesser speed in torrent download. I am not getting why this is happening, they continuously says that it will happen. Please do not purchase it just by watching its add in which new born baby starts using internet. Very poor company, cheat with customer. Spread...
Complaint comments Read comments [1] Complaint category Broadband

MTS - About the data plan provided by the dealer and confirmed by customer care

User
 Amit Kaliya on Aug 27, 2014
Sir, my name is amit kaliya and my mts mblaze data card no. Is 9667901581.I have recharge my mts data card by the amount rs. 999 and ensured by the dealer as he conformed by the customer care that i have received 20 gb. Of data usage for 1 month.But before that amount of data used by me and the time also avaliable i.E. Aproxx 11 gb. Of data used by me and aproxx. 10 days left for its usage.My mts homepage prompt the msg of usage of 80% of data used by me.This is fairly cheat by the company as they given the data amount not used by me and time of its use also left.Sir kindly help me because this...
Complaint comments Read comments [2] Complaint category Internet Services

MTS - consumer harassment

User
 sumit1987 on Aug 27, 2014
I had a mts connection number(8641841748) for data card.but one day a mts representative came upto me and said that they have launched a new wifi data card, so I asked him to disconnect the old one and he issued me a new connection number(8926346119).he took the previous connection dues from me in cash and the charge for wifi data card in cash too. after 2 months they sent me the bill for the old connection, I refused to pay it as I was already paying for the new connection which I was using. they started to threaten me giving me dates to appear in delhi high court and giving me case numbers later...
Complaint comments Read comments Complaint category Internet Services

MTS - About The Data Plan

User
 Ghanshyam Kalia on Aug 26, 2014
Sir, I Have Recharge My MTS MBlaze Data Card For The Sum Of Rs. 999 With The Amout Of Data 20Gb. As Per Dealer{As He Conformed This By The Customer Care.But I Haven't Use The Amount Of Data i.e. Aproxx 12 Gb.But The Home Page Provided By The Company As Per Connected The Data Card Says That I Have Use 80% Of My Data Plan.Sir Kindly Take Some Serious Action Because I Have This Problem For Many Time And I Have Given Application About Problem Before, Sir Kindly Help Me...
Complaint comments Read comments [1] Complaint category Internet Services

MTS - Complaint not resolved and data card got deactivated

User
 Sanjeev_M on Aug 26, 2014
MTS Complaint No : AUG/6013 I had registered a complaint regarding speed issue on August 13th. Also, mentioned that I won't be able to pay the month's bill unless the issue is solved(last date for bill pay was Aug-18th). They replied stating it will be resolved in 22 hours. They planned for a technician visit to my home by Aug-16th. However, no one showed up on that day. On Aug-18th afternoon I called customer care again and they promised for technician visit on Aug-19th. Neither technician came nor any updates on issue status. On Aug-19th I sent out a detailed e-mail stating the issue...
Complaint comments Read comments Complaint category Broadband

MTS - mblaze ultra wifi 3g+9.8mbps speed

User
 venkat18121983 on Aug 25, 2014
Dear sir/madam I had purchased mblaze ultra wifi through mts excutive on 20/08/2014 .but when i connet to the system the internet speed was such a slow which i never seem any service providers speed.totally waste network.worst customer call response....
Complaint comments Read comments Complaint category Internet Services

MTS - false data uses

User
 chnka on Aug 23, 2014
This is to inform you that I, Pramil Ranjan Sutar, a holder of MTS Data card holder numbered 9143898582, recharged my MTS number with Rs.999/- on 22/08/2014. But I have not got even 2G speed. After that I contacted to customer care where I was informed that I have already used my 20GB 3G Data with in 8 am to 11.59 p.m. as a result I am not getting 3G speed. But in this period I have not used any data as my Data Card was disconnected. Is this a joke? Am I being a victim of fraud? This is very unfortunate that a company like MTS fails to maintain transparency with their customers. Thanking...
Complaint comments Read comments Complaint category Internet Services

MTS - Not sending the post for the bill payment on time neither reminding through Gmail

User
 anamika d on Aug 23, 2014
I have purchased a device MTS Blaze and during filling the form i was asked how do you want the information regarding your bill so i told that i want it through post...but my device was activated on 11 July and its 20 August even till now i have not got any post from the MTS Company such bad service i have never seen before...if you tell to do something than complete it. I maild the customer care to ask for my bill payment date and it was than when i was replied and told that is 18 of every month when i have to pay the bill. Isn't it your responsiblity to send the post when you said it ?? I have...
Complaint comments Read comments Complaint category Products & Services

MTS - My data carry forward problem MTS No: (8925488996)

User
 Edwin Raj Edward on Aug 23, 2014
Hi, I am using MBLAZE 4.5 mobile (8925488996) purchased 3 months earlier due to the DATA plan, So far i have carry forwarded each & every month promptly. Today (23-08-2014) 10:57AM got a automatic SMS of usage details ("Your last data session usage is 1075.10 KB, charged 1.051 MB. The remaining balance is 92883.353 MB valid till 23/08/2014") Today is 23/08/2014. Before recharging i contacted Customer care the said that my DATA validity expired on 22/08/2014 itself. For more than 5 times, they said that senior officer will call me back within 10- 30 minutes. No on responded for my...
Complaint comments Read comments Complaint category Products & Services

MTS - low speed-beyond the limit

User
 vy_shock on Aug 23, 2014
hi this is vyshak from Tumkur, karnataka.My mbalze number-8710090258, 6 months back got this mblaze ultra with wifi, they claimed for mblaze ultra you will get speed upto 9.8mbps but here i'm getting only speed upto 300-450kbps and in rare cases that to at night time once a week i'll get 1.5mbps.I complained to customer care but they didn't respond properly and gave some irritating reasons like ''that is also a good speed and all''.here i'm paying for 9.8mbps speed and getting only some 300kbps speed! what's all these?So please take this complaint seriously other wise it'll be better if u give atleast...
Complaint comments Read comments Complaint category Internet Services

Share this page with others

  
  

Recently Discussed
4 hours 45 minutes ago
MTS
CHEATING
1 days ago
MTS
MTS - About the data plan provided by the dealer and confirmed by customer care
1 days ago
MTS
About the data plan provided by the dealer and confirmed by customer care
3 days ago
MTS
speed issue
4 days ago
MTS
MTS customer care not supporting customer