MTS Customer Care

MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
+91 91 3715 5155
+91 91 3795 5955
Mobile:+91 91 4515 5155
155
Fax:+91 91 3736 6366
+91 91 3716 6166
+91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,

View More Information...
Satisfactory Rating
1%
Complaints
1776
Resolved
11
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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MTS related photos (244)

MTS Complaints & Reviews

MTS - New connection but low speed

User
 keswanisona on Sep 2, 2015
My Name is Swapna Keswani taken a New Connection Of MTS Homespot Instant WiFi on 28 Aug 2015 ...Normally i activated my wifi but when i start using, the speed is so slow i cannot start the google page also... when i call to customer care the customer executive is saying only 2 things first restart the data and second call back arrangement ..i talked many executive same words i m listing..the executive names are PRIYA ROY AND SAHIL AHMED.. i m frusted with this procedure... I dont want to use this MTS connection......
Complaint comments Read comments Complaint category Internet Services

MTS - Unfair change in plan and low connection standards

User
 Aswin Jose on Sep 2, 2015
I am a MTS postpaid datacard customer ( 9142782519 ) and I took the 999 plan which was 40 gb unlimited ( 20 gb day and 20 gb night ) over the period of time, the MTS service providers have cut short the data volume and it is less than 20 GB now. on top of this the quality of connection is very poor and fails to provide continuous connectivity....
Complaint comments Read comments Complaint category Broadband

MTS - MTS Service is harassing me

User
 Prof. B V Buddhadev on Sep 2, 2015
I have lost my MTS number 9137244704 and then asked for closing same number and then had chat with MTS customer care number and told me pay last bill and he adviced me to send the mail to MTS customer care for closing this 9137244704 and at same time I called MTS rep for buying dongle and I paid money for new connection and I got this current 9137997364 curenlty using and paying regular bills for it but still I am getting bill for old number 9137244704 even after I have allready paid last bill of Rs 419/ sent to me . MTS is solving any isse related with it and providing the worst service with me...
Complaint comments Read comments [1] Complaint category Broadband

MTS - Indoor Problem

User
 deepikakhorana on Sep 1, 2015
I have MTS datacard no 8459618323. My complaint numbers are AUG/14037, AUG 14853. After every complain i got a call from MTS, number is (9136079608)regarding my complaints they told that it is problem from our mts side and your area in which you are living come under INDOOR area so you facing this issue. Then i asked very politely that then why should i pay bills to MTS he cut the call and immediately i got the reply that we are unable to reach you and your complaint is closed....
Complaint comments Read comments Complaint category Internet Services

MTS - Misrepresented data utilization, Poor internet speed and connectivity, unaccountable and non professional customer care support

User
 annanyan on Sep 1, 2015
DO NOT BUY MTS! - We purchased a MTS 3G Plus dongle (8644945676, at an advertised maximum speed of 9.8 Mbps) at the MTS store from T Nagar, Chennai on August 17, 2015 under the plan 700/- per month for 14GB FUP limit (7GB for day and 7 GB night). During the purchase we were promised a minimum speed of 1.5-2 Mbps. The internet connection was activated on August 20, 2015. And then the worst times of our life started. 1. The speed was far from the promised minimum speed of 1.5 to 2Mbps. It was fluctuating between 0-400/ 500 kbps. Sometimes it was so bad that I kept getting cut out of my official...
Complaint comments Read comments Complaint category Broadband

MTS - Connectivity

User
 srkurup on Sep 1, 2015
In fact I had an MTS data connection earlier (9142966052)...was not satisfied with the speed and performance..hence called their local business associates...they asked me to go for a better plan and gave me a new connection (9142096561, in the month of June 15), after paying Rs. 1300/- for the gadget. In fact there was much delay in getting the connection almost 10 days; due to reasons known only to MTS. Every time I call the customer care to activate they say the user name mentioned by me was incorrect (probably the number was used by someone else till recently)...and finally with some intervention...
Complaint comments Read comments Complaint category Broadband

MTS - Indoor Problem from MTS side

User
 deepikakhorana on Sep 1, 2015
I have MTS datacard no 8459618323. My complaint numbers are AUG/14037, AUG 14853. i registered the complaint 15 days ago. I am constantly calling MTS for resolving the issue. As per MTS it is an indoor problem. I called customer care i got the dumb reply with same standard lines repeating all the time. According to them customer is fool and they will be convinced with their stupid reply. When ever I requested to talk to your manager they reply for a call back. and Managers also give me same reply. After every complain i got a call from MTS, number is (9136079608)regarding my complaints they told...
Complaint comments Read comments Complaint category Internet Services

MTS - Not recharge

User
 kmsastra1971 on Sep 1, 2015
My mts mobile no is .9150117145 email is : kmsastra1971@gmail.com i recharged amt Rs 50 on 28/08/2015 - 05.02 pm by rechargeitnow.com but still not recharged the amount of rs.50 but amount debit my a/c details of trs no : neft 0150828 pls return my amt thanking you murugesan...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Wrong & dishonest commitment - MTS Employees - Udaipur

User
 prateekkaushik on Aug 31, 2015
I have been a MTS user for 4 years now and with various numbers that i have taken from MTS, their is no bad credit history on any of these numbers. In the bill (15may-15june 2015) i was charged rs. 100 as late fee. when your collection agent Mr. Choubisa came to collect for the bill, he assured on his own account that the late fee of Rs. 100 would be waived and i dont need to pay that amount. The subsequent month when i recieved my bill again, i was charged the very same rs. 100 which clearly were not waived from my account. This time i had a bill amount of Rs. 722 and your own collection agent...
Complaint comments Read comments [2] Complaint category Internet Services

MTS - Recharge for MTS ID - 8926085917 prepaid expired in in 3 day

User
 anshu asansol on Aug 31, 2015
Ear sir,
I recharged My Dta card MTS id - 8926085917 on 19 Aug with Rs 299 for 2.5 G.B instead of 1.5 offered received by sms for 28 days . After long time i recharged hoping that this time it will last for some time but to my surprised it was also exhausted within 3 days . it was expired on 22 August 2015 morning . For all these days i browse google . facebook in my desktop etc . No song or movie down load . I am astonished how come 2.5 G.B offered by company for 28 days will be over in just 3 days . i Made similar complain earlier also but no action has been taken and they only ask me...
Complaint comments Read comments Complaint category Internet Services

MTS - Low internet speed

User
 jibin123 on Aug 30, 2015
Hi No one from Customer care guys called. Raised another complaint - AUG/7864, including this its 3rd complaint 1) MAY/4728 2) JUL/4716 3) AUG/7864 regarding same issue of low speed. And i was assured senior techinical rep will contact in 4hrs. Not sure which time zone the lady reffered too. I called around 3pm IST today. Any way to escalate the issue? MTS no: 9142950927 contact no: 8129991333...
Complaint comments Read comments [2] Complaint category Broadband

MTS - Providing fake offers and irresponsible service

User
 vrk souparnika on Aug 29, 2015
Hello, i am writing this to you because i am fed up with the above mentioned company and their service. I've took a MTS MBlaze connection on june 1st. Before i took the connection i have got a call from the MTS kollam office, which was regarding the offer and all. The lady who spoke to me was Nithya (As per her information) she explained me the offer which is MTS providing. First of all she said they do not taking charge for the device, its absolutely free and just need to pay the bill amount which is 617/-INR with tax monthly. But i asked her are you sure about that you are not charging any cost...
Complaint comments Read comments Complaint category Internet Services

MTS - Data card No : 8645928566 - Everything MTS does is all wrong and it is cheating indian People

User
 Prasath Vasanthan on Aug 29, 2015
Dear all... For all your kind attention. As per the conversation had with MTS today by 1.30pm with Mr.Gowtham from the escalation team. My request was to increase the signal strength in my area which is 182, 6th cross street, TVS nagar Korattur, Chennai 76. After registering a compliant with you continously from 11th of august 2015, your technical my place on 24th August 2015 afternoon 1.30 pm. He was checking from my house terrace to connect with the Data card. He said that he wants to know the speed from the house terrace and compare it with the speed inside the house. He was also...
Complaint comments Read comments Complaint category Internet Services

MTS - Irresponsible customer care

User
 viru69996 on Aug 28, 2015
Dongle became dead since beginning means from purchased date 04 aug 15. Returned to nearest dealer (Balaji telecom, suratgarh, Rajasthan). Till now no response from either dealer or customer care. Very irresponsible behavior of dealer pinched me and they have been shut their shop since one week. My imei is A1000039ABE6CB. Bill no the dealer gave 7968 dated 13 Aug 15. Now what should I do? By conversation to customer service came to know that my problem may not be solved......
Complaint comments Read comments Complaint category Electronics & Appliances

MTS - Deactivation of data card No:8453073736

User
 uabishek on Aug 28, 2015
I had the worst experience with MTS, please refer my below email commmuniation. they did not provide the service gaurenteed, did not resolve the complaints raised.I had switched over to different network 2 months back and did "0" usage on MTS data card which gives 100 Kbps. still the billed me for 2 months. Now i paid the amount and asked them to disconnect and they say it will take 7 days for disconnection and for this active period i need to still pay rental with tax. These people are the worst. i almost lost 3k for not even using their network!. i m not sure how such a company even exist...
Complaint comments Read comments Complaint category Broadband

MTS - Despite putting up the request to deactivate the data card, they keep sending the bills

User
 Ruchibhatia on Aug 28, 2015
I had put up a request to deactivate my data card number 8648026281(kolkata circle) on 5th march, to which the customer care said we have accepted your request and your number will be deactivated. Despite putting up a request to deactivate, Next month they send me bills, to which again I put up a request with customer care and they said you need to clear the dues. which I did, and for the next 2 months they send me bills again. Now what does this means, they are harassing the consumer. And after that they call from a random number and say you have a case hearing. Such ruthless company... And after...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Activation issue

User
 Sambhavj2 on Aug 28, 2015
Purchased mts mblaze online from flipkart, mts mblaze recieved with delhi registration which was not subject matter to the registration where it was delivered that is haridwar uttarakhand. Citing problems with the activation of device. Help...
Complaint comments Read comments [1] Complaint category Online Shopping

MTS Mobile Company - Defecting handset

User
 sainhemant06 on Aug 27, 2015
June me mobile purchase kiya with 1yr. warranty ...kuch problems aa gyi mobile me service centre mana kar rha hai thik karne ke liye...ek jageh se dusri jageh bhej dete hai...(saali farzi company galti kardi mts ke handset purchase karne me)...or ye phone Tara communication jagatpura se purchase kiya tha ...or wo bhi mana kar rha hai ....
Complaint comments Read comments Complaint category Mobile Handsets

MTS - Deaf Customer Support Team-Please Teach them to understand English

User
 Santosh GP on Aug 27, 2015
Dear Appellate Authority @ MTS, Very good technology MTS has, without any measure or site visit MTS team said that I am getting'DECENT SIGNAL' on my MTS Mblaze at my Residence. It is with respect to the ongoing [Atleast 10 complaints] I made on Poor signal reception. Then why the* your executives/Field engineers called me many times [Atleast 7-8 Calls] and given false promises on site visit. One person told me that he will visit yesterday by evening and I kept on waiting. You are responsible if I approach consumer court, that very poor appellate authority MTS has and they dont understand...
Complaint comments Read comments Complaint category Internet Services

MTS - Not disconnected after complaint

User
 ravisoni8500 on Aug 26, 2015
I have sent an email to MTS all email address on 11 Aug 2015 and told on chat to disconnect my MTS because I am not using that now. I have asked them that Please disconnect my number today. I will not be paying anything for any service after today. Even I have asked to sent the details of the amount till 11 Aug 2015 so that I can pay the amount on-line. But I guess MTS customer care never check their emails I am not sure they have real email id's :) because I did not receive any response from there. yes call centre guys told that you have to come at the office for disconnection. Why why why...
Complaint comments Read comments Complaint category Internet Services

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