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MTS Customer Care

Sistema Shyam TeleServices Limited

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:+91 124 481 2500
 +91 91 3715 5155
 +91 91 3795 5955
Mobile:+91 91 4515 5155
 155
Fax:+91 91 3736 6366
 +91 91 3716 6166
 +91 12 1260 4656
Registered Office:

MTS Tower, 3, Amrapali Circle,
Vaishali Nagar,
Jaipur-302021 Rajasthan

Delhi:

Sistema Shyam TeleServices Limited
A-194, Phase – I,
More...
 
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MTS Complaints & Reviews

MTS - Plug and Play Speed Issue

User
 Shashikiranycm on Sep 20, 2014
I Recently purchased a plug and play device from MTS. I was promised to get speeds upto 9.8 Mbps at the time of purchase. But I didn't even get speed nearly 512 kbps. I raised complaint to resolve the issue with complaint number 1904 and 5606. The Complaints were not resolved even after 3 - 4 weeks....
Complaint comments Read comments Complaint category Computers & Accessories

MTS - customer care is not responding properly

User
 raajeshh mn on Sep 19, 2014
I have dongle of MTS with wifi. But I am not able to connect the Internet through wifi from my smart phone. But every time we call customer care, different persons attend the call and they tell same options as technical suggestions. Even though we insist to register a complaint. They are not registering...
Complaint comments Read comments Complaint category Broadband

MTS - closing of postpaid connection due to network and voice quality problem

User
 rohan1 on Sep 19, 2014
i have activated my plan on 16 august of rs 799 but due to network problem and voice quality problem i want to deactivate the service . when i called on coustomer care i told them my problem and they said u can deactivate the services if u want but u have to go to mts office sriganganagar . i went there and they clearly disagree for closure of connection i want u to help me in the closure of connection as iam not satisfied with the services my number is 8432551100...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - Terrible-In Every Aspect

User
 speedbird on Sep 18, 2014
I am writing to express disappointment with my whole entire MTS experience. I don't have a complaint number with me but I am sure that will not stop you from lending an ear to a dissatisfied customer. Here are the points I am detailing about my entire experience. 1. Product Purchase: My troubles with MTS began the moment I stepped into the shop to buy the product. I visited the Sangeetha Mobiles retail outlet at Forum Mall, Koramangala on 11 Aug 2014 at 7:30pm to buy the MTS Mblaze Ultra Wi-Fi dongle. The person at the MTS counter (Mr. Thamothiran as he told me) appeared like he was hell...
Complaint comments Read comments Complaint category Telecommunications

MTS - Very bad Internet MBLAZE signal then promised

User
 chandansah on Sep 18, 2014
I took MTS MBLAZE 3G connection 2 weeks before, which promised they will provide Upto 9.8 Mbps speed. But from the 1st day I am not getting speed more than 0.5Mbps. I complaint to MTS customer care but still they not able to resolved the issue. Even without resolving they closed my ticket. Even they told our technical person will visit to my house but no one came to visit as of now. This is simply a case of cheating the customer. And if they not able to resolve, I want they should pay Rs 10000 for this harassment and the lose which I suffered....
Complaint comments Read comments Complaint category Internet Services

MTS - OMH

User
 KAZI MAHAMMAD ASADULLA on Sep 17, 2014
MY NUMBER IS-9153060808.I CAN NOT CONVERT MY SIM CARD INTO OMH FOR INTERNET USING...I CAL MORE THEN 250TIMES TO CARE..THEY SAY GO TO THE NEAREST MTS OFFICE...I GO 8 OFFICE(BURDWAN, RAMPURHAT, BOLPUR, SEHARABAZAR ETC). THEY SAY OMH SIM FOR CONVERTING NOT COME FROM MTS COMPANY. MTS ONLY SENT NEW SIM WITH NUMBER ....
Complaint comments Read comments Complaint category Telecommunications

Sistema Shyam Teleservices Limited (MTS) - Very Very slow internet Speed

User
 mohsin5156 on Sep 17, 2014
hi, i am Mohsin Patel from Bharuch Gujarat .. i bought MTS Dongle with Rs999/- high speed(up to 9.8 mbps) 40GB plan . but i got average below 1mbps speed . i am complain too much time MTS Customer Care . 2 time MTS Person Mr.Mitesh Prajapati visited my Location he was agrred with my problem .. after that some called me From MTS and said in their obesetvation i got 1.5 to 2 MBPS speed ..i mailed applete but they also said that i got decent speed ...but till date i cant getting more than 1mbps Speed ... i trying to contact MTS person Mr. Kalpesh Barot and Mr. Sailendra Pandya they not receiving...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

MTS - Balance discrepancy.

User
 Ali_Masud on Sep 17, 2014
Hi..This is Md Ali Masud from 24 Parganas, West Bengal and my cell number is 9153462690. It was last night till 6:38 p.m. my available balance was 14.26 rupees. After approximately 1 hour my balance suddenly decrease to only 4.26 rupess. When i contacted to customer care personnel they told me that i downloaded some data from internet. I asked him told the exact time and they told it was 7:00 p.m. I shocked caz i even really did not use it for internet and it is not internent enable phone too and if it is so, the downloaded things must be there in my phone. I find it nowhere. They have given me...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - MTS Data Card connectivity

User
 Ambily Pv on Sep 16, 2014
Hi, We have taken MTS data card corporate connection one month ago.At the time of buying datacard, MTS sales man has assured that they will keep a booster incase of any connectivity issue or else they will refund the amount. After buying we checked that there is no network in our house so requested to keep booster.But they denied it now as it is expensive to keep booster and they are not willing to repay the amount. Meanwhile they have sent bill for one month.Also they are calling daily to pay bill amount.I am not understanding why they are insisting to pay the amount without resolving...
Complaint comments Read comments Complaint category Internet Services

MTS - Device replacement issue

User
 Prashant705 on Sep 15, 2014
My name is Prashant Kr. Singh. I bought MTS MBLAZE Ultra on Aug 21, 2014. It got activated on Aug 24, 2014.I got speed issue and i complained regarding this on Aug 31, 2014.My complaint no. is AUG/135550.After 2-3 days i received a call from MTS and they told me that device needs to be replaced and they told me to go to service center for this.I went there on sep 5, 2014 they took my device and told me to come on monday (sep 8) to get a new replaced device.I went there on time they told me it is not came yet come tommorow (sep 9).I again went there same thing happend.Finally after 10 days they...
Complaint comments Read comments Complaint category Internet Services

MTS - No service - False Bills, No refund

User
 kakkarnit on Sep 13, 2014
I got the new wifi data card from MTS, purchased on 18th july 2014 and it got activated on 22nd july 2014 . paid Rs 1500/- for postpaid 999 pland for 40gb unlimited data with high speed upto 9.8mbps. On day 1 the speed was just 10-50kbps, and the device had some hardware issue as it keep disconnecting from the pc. I checked the device on few other laptops and also with wifi charger to check, but the situation was same, no speed. I lodged the complaint to the MTS offical dealer in Patel Nagar, from whom I got the device, on the same evening, ie- 22nd july. He told check for one mroe day and let...
Complaint comments Read comments Complaint category Mobile Service Providers

MTS - mts mblaze ultra wifi failure

User
 shyam_alias on Sep 12, 2014
I had Purchased an Mblaze ultra wifi dongle which claimed it has a speed of 9.8 mbps, even after repeatedly asking the vendor about the product and network, he had assured me that the speed would be not less than 9.8 mbps. I recide in the korattur area in chennai and i was assured that i will get full speed. But once i turned it on, i was shocked to see that the data transfer speed was just 0.3-0.5 kpbs. its not even mbps, its kbps.I had bought this connection/device with the hopes i would get a good internet speed and service. but i was severely duped by this company.I had lost my money and it...
Complaint comments Read comments Complaint category Telecommunications

MTS - MBLAZE DEACTIVATED

User
 VISION2 on Sep 12, 2014
Hi, My name is Durgesh, I bought MTS (8459839845)data card just 15 days back which is registered in the name of my father Mr. Rajendra Singh and got activated, however it got disconnected on 11/09/2014. I called to customer care sw rep he said my phone would be activated in 4 hours. However number was not active so I called again sw rep again he said number is deactivated as I owe some money to MTS for another card which was activated in year 2012 with my alternate number -+91-8802199671, I told them I got this number is mid of 2013 how come its possible that I had MTS but he asked to visit...
Complaint comments Read comments Complaint category Internet Services

MTS - VERY POOR MTS DATA CARD INTERNET SPEED

User
 vikramrao29 on Sep 12, 2014
DEAR MTS THIS IS THE SAD BRIEF SUMMARY OF EVENTS TILL DATE NO IDEA IF THIS MAIL IS GOING TO MAKE ANY DIFFERENCE AFTER SEEING THE TOTAL LACK OF RESPONSE FROM YOUR COMPANY DESPITE MY HAVING CALLED YOUR CUSTOMER CARE NO SEVERAL TIMES OVER THE PAST FEW WEEKS 1) My MTS Datacard No 8645930263 was activated on 18th or 19th Aug 2014. 2) I immediately found that the average download speed was not more than 500 kbps .. this was also verified by the sales person who came to give me the Card - Mr karthik from KA enterprises mob no 8643888388 A complaint was registered with your customer service...
Complaint comments Read comments Complaint category Telecommunications

MTS - Slow speed(20kbps-100kbps)

User
 Basil Antony Raj on Sep 11, 2014
iam basil, iam using MTS Mblaze ultra, iam having slow speed problem . i was promised speeds upto 9.8 mbps but iam getting only about 20kbps to 100kbps . i have complained many times about this issue but iam not having any responce from the MTS personals. iam using postpaid unlimited 40 gb plan at 999 rs per month. and they are calling me to pay the bill amount . but if i ask about the speed issue they will say that they will check on that but do nothing and call again to ask for the bill amount . and if i do not pay they will disconnect my connection. but all iam saying is if solve my issue i will...
Complaint comments Read comments Complaint category Internet Services

MTS - REPLACEMENT

User
 seema_sh on Sep 11, 2014
I HAD BROUGHT A WIFI DATA CARD DEVICE ON 2ND JULY 14, WHICH WITHIN FEW DAYS (8TH JULY 14) STOPPED WORKING. THE UJJWAL TELECOM, DEHRADUN, ENSURED ME THAT THEY WILL REPLACE WITH THE NEW ONE WITHIN 15 DAYS. THEN I SEEKED DIRECT HELP FROM THE MTS COMPANY, WHICH THEY ALSO ENSURE TO REPLACE IT. UNFORTUNATELY, NOW MTS HAS STOPPED GIVING ME ANY RESPONSE THROUGH MAILS....
Complaint comments Read comments Complaint category Telecommunications

MTS - internet services

User
 Shiney Mathew on Sep 11, 2014
signals where very good when installed. for the pat one year we are not getting good reception for our laptop dongle. when we ask the dealers they tell the problem would be resolved ASAP and its been seven months since we started our complaints. the info that we got later was that the tower in our area was out and it would be fixed promptly. my location is rajouri garden opposite to the police station near TDI mall.on believing the dealer i recharged my dongle again only to see that the problem is still unresolved. the customer care barely pays heed to any complaints made. i believe this complaint...
Complaint comments Read comments Complaint category Broadband

MTS - Data card Speed

User
 Subu214 on Sep 11, 2014
Hi all, In ever saw this much poor service provided to by any telecoms company, My mdn number is 8453190267 contact number 9611196004, I have registered the complaint re my datacard speed which has good tower but speed is 23 kbps as average and max 1 mbps..but according to plan it should b up to 9 mbps oly 1st month it ws good, after that not even single day it crossed 1 mbps..for complaint also no resolution given still, agent in customer care has lack of communication, service is pathetic...got frustrated by calling the customer care again and again.so am not going to pay the bill, which...
Complaint comments Read comments Complaint category Broadband

MTS - wrong recharge by dealer

User
 ch yousuf ali on Sep 10, 2014
with only one mistake of dealer . my 299rs get to the other person by the mistake of retailer . mts is a very bad company services was not provided. if i not get the balance i will shut down mts . my data card no is 8459873071 and the other in which wrong recharge has done . 8459873079 recharge amount 299....
Complaint comments Read comments Complaint category Banks

MTS - Data usage not showing problem in report

User
 praveen.cerulean@gmail.com on Sep 9, 2014
Hi Support, I have recharged my MTS card with 1499 and they have given 15 GB data of unlimited but suddenly the usage decreased to 5 GB and I asked the report and they provided the report which itself wrong. I have attached the screen shot of report and it shows the line 22 and 23, usage is 1.409 but decrease the left balance from 13.874 to 9.186. Once again on lines 25 and 26, data reduces from 9.188 to 5.738 after using 1.315. I highlighted the problematic in yellow color. They are not ready to give the reduced data and more over, they are telling that their report is correct and here...
Complaint comments Read comments Complaint category Broadband

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