Mts — Billing for unused service and after cancellation of service

Address:

Bharuch, Gujarat, 392001

I was using MTS internet service for my personal use at home. As I was proceeding to my son's place abroad I have given a request to Customer care to terminate my service during the month of May 2016. As the billing cycle was going on made the complete payment for the month in June 2016. But the customer care representative was not ready to accept my request and repeatedly insisting to give the connection to any of family member or friends. This is not a right procedure and requested to cancel the service. Again he was insisting to opt for prepaid connection with very nominal charges and no formalities are required. Accordingly I have visited the customer service center at Bharuch in May 2016. But to the surprise they were insisting to make a deposit amount and to submit additional documents. Hence I have told them to terminate the connection. But i am getting repeated disturbing calls and messages to pay the dues and amount is getting accumulated month after month for no usage. Again I have sent a message in June to terminate the connection and withdraw the claim of connection charges. Even though I have got a reply for necessary action but the disturbing calls and messages for paying the dues are continued. It is highly frustrating for me and due to their inefficient and irresponsible service I am getting disturbed.
Reqeust to take necessary action to terminate the connection with effect from May 2016 and withdraw all claims for any dues.
Thanks and regards,

Mrs. Anila S Rajan
SERVICE REQUEST NUMBER-3175029