Mts — Change of Plan without consumer consent

I am an MTS Mblaze postpaid user. Number is [protected] Location : Kakkanad, Ernakulam State : Kerala Plan : Rs.999 for 40GB unlimited (without any limits) I have been using this service for almost an year now. I had also previously used the MTS service 2 years ago. I am having high regards about this network. When I used it 2 years ago, the speed was great. Now when I use it, the speed is too low. I don't remember an instance when I viewed a video in Youtube without buffering. At most times, the site browsing (especially facebook) is too low. This is not an issue with me alone. I have several friends who are having the same issue. When we call the customer care, they inform that 'Kakkanad' is a high usage area and they can't do anything about it. Is this the way that you guys should handle it. You are getting money from all o[censored]s. If the usage is high, you should make arrangements (extra towers) to fix this. None o[censored]s are satisfied with your service in this area. My MTS plan is Rs.999 for 40GB unlimited usage ( without any limits). This is why I bought it. I have office at morning and I want to use it at night. But you guys have sent me a message yesterday morning telling that 'My 15Gb usage has crossed and the data speed will be restricted'. Now, I am not able to browse a single site. Is this the way you should do this. I subscribed only because of the 40GB unlimited plan ( without any day/night plan without any day/night restrictions). This is why I am paying Rs.999. You guys call me more than 10 times including missed calls if I miss to pay my bill. But there wasn't any communication regarding the plan changes. What is this ? Will any of your customers be satisfied. Here, we are having Idea wifi plans of 60GB usage (unlimited) at the same cost. Even though it was 40GB, we all bought MTS. But, now we understand that it was a mistake. Please, I use Internet mainly at night after coming from office. If I don't have enough speed during that time, this device is of no use to me. I don't want a plan change. I subscribed because it was an unlimited 40GB plan without any limits. If you can't hold onto what you have offered all o[censored]s 'customers', then please inform. We will have to take other means. In short, we want the old plan itself. Because that was the plan that what was offered to us. Contact Number : [protected]