[Resolved]  Mts — Cheated By MTS Sales Executive and no cooperation

Address:New Delhi, Delhi

Account Number: [protected] MTS Number: [protected] Bill Number: DLHIND[protected] Bill Period: 01/07/2014 to 31/07/2014 I was contacted by MTS sales-executive/agent ( same guy who delivered MTS data card to my residence after order was placed online) on 13-14 july and I was informed about a scheme. I paid 3 months bill totaling 1122 x 3 = 3366 for (june july August) in cash. no receipt was provided on the trust that its the same MTS sales executive who delivered the device. I was intimated of submission of Bill for june on 16 july, but there was no intimation whatsoever regarding payment for July and August. Recently on 06 of August I got intimation to submit bill for July, which as per sales executive should have been considered as paid. As I wanted to continue my service, I had to pay the post paid bill for July on 18th august. During this I contacted both customer Care and Appellate authority of the company. No cooperation whatsoever was provided. Company refused to provide information on Sales Agent even after purchase bill was provided to them. I mentioned time and again that it was the same sales executive but company still refused to do anything about it. details of purchase bill as given below. I am currently incurring loss of Rs. 2244 along with additional mental harassment and distraction during my UPSC preparation. >>>>>>>>>>>>>>>>>>>>... Purchase bill >>>>>>>>>>>>>>>>>>>>... Dear shashank gupta, Thank you for shopping with us at shop.mtsindia.in The following items from your [protected] have been shipped. Quantity Product Unit Price Amount Shipping Date Shipping Agent Tracking Code View Status 1 Mblaze Ultra Wi-Fi, postpaid - 700 5gb ul 875 10 gb ul 999 40 gb ul, delhi R 1, 499.00 R 1, 499.00 19.05.2014 17:31 XELERATE COMM hand delivery Shipped Items Summary Subtotal: R 2, 299.00 Shipping : R 0.00 Tax: R 0.00 Discount: R 800.00 Order Total: R 1, 499.00 Payment Summary COD : R 1, 499.00 Total Payment Received: R 1, 499.00 Note: You will be informed in the rare case of the items being ordered by you, being shipped in instalments. All shipments are intended to be sealed in tamper-evident packaging. In the unlikely event that the package delivered to you is not in a sealed condition or looks like it has been opened or tampered with, please do not accept the same. Open the package and acknowledge the receipt only after you have verified the contents that are in order as per the accompanying invoice. In case you are not the intended recipient, please communicate the same to MTS India at [protected] (For Smartphones) OR [protected] (For Data Cards). We hope shopping with us was a delightful experience for you. Regards, MTS India If you do not receive your consignment within 7 days of shipment, please track the status of your delivery at shop.mtsindia.in/track-your-order or contact our Customer Care on [protected] (For Smartphone Related Queries) OR [protected] (For Data Card Related Queries). >>>>>>>>>>>>>>>>>>>>...
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Aug 14, 2020
Complaint marked as Resolved 
MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.
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