Mts — Complaint mishandling and non resolution of problem due to which my official work is suffering

Address:

Faridabad, Haryana

Hello, This is regarding my MTS data card (# [protected]), which had stopped connecting my lap top to Internet. Then I raised the issue to customer care who advised my to go the service center and gave me the address which actually was a shop for selling mts data cards, then I called up customer care again then I was sent to some other service center where I was told that my data card will is not of particular manufacturer (Lava) so we will not handle this. Then Again I called up customer care then they registered my complaint and promised resolution in 24 hrs. After 24 hrs I again contacted MTS customer care then they told my its 24 working hrs exuding all holidays so effectively its 7, 8, 9, 10 and 11 May 2015 for me. My data card is under warranty and while taking connecting I was confirmed on the spot resolution which is actually false statement proved... please help for the same. Thanks and regards Pravin kumar sharma Ph [protected]