Mts — Connectivity and signal problems

Address:	Surat, Gujarat, 395007
Website:	selfcare.mtsindia.in

I have purchased MTS wifi on dated 8th NOV and from first day i am facing problems for connectivity, signal, speed problem. For the same i have raise complaints. They called me and tried to check out but they are not able to solve the problem with their server. Then they send a engineer to my location, he told me i will increase signals from my tower and it will take 2 days, then you can get good signals and speed. 3 days gone but not improvement, 4 Days gone but still same. On a 5th day i raised another complaint and they response me after 3 days and without asking me they straight told me " YOU WILL NOT GET MORE THAN 130KB/S AT YOUR REGISTERED ADDRESS" I live in a well-known area in the city which called a shine of city but MTS not able to give atleast 3 signals???? Whenever i checking on their self care they are showing 3G+ speed on my area but if you want to use then you will not get. If you are aware that you cannot give a connectivity on my area then you should told me at the time of purchasing!!! My complaints numbers and connection number are given below. MTS WIFI NUMBER- [protected] COMPLAINTS NUMBER- NOV/1546 (DATE- 15/11/15) NOV/2211( DATE- 20/11/15) NAME- JIGNESH THAKKAR REGISTERED NUMBER - [protected]