Mts — Data Balance Carry Forward

Address:

Vellore, Tamil Nadu

Sir, I bought the MTS Blaze mobile no. [protected] with 100GB offer and I am using it for the past three months. Earlier two months I am recharging with Rs. 198 for the balance carry forward of the data but this month i.e. on 21/12/2014 when I recharged with 198 it accepted but the balance data was 0. When I contacted the customer care they mentioned that I have to recharge one day before whereas hundreds of messages i.e. after each connection it shows valid till 21/12/2014 if I have to charge one day before it should be shown as 20th December why it shows till 21st. From two days I am contacting customer care they say that they have intimated to the complaint department and the company will contact you. Since two days I am very much upset as 80GB+ data was there on my account. I am awaiting for the call but no one contacted me. My whole family and many colleagues use MTS and I have purchased the MTS mobile for the data but in vain. I have many messages sent by the company indicating the validity of the date i.e. 21/12/2014 and I have recharged 198 on the mentioned data (21/12/2014) Please sir help me to recover the balance data at the earliest.