Mts — Data Card Plan Downgraded automatically without information

anil5278

from Gurgaon, Haryana

Address:

New Delhi, Delhi

I am using a post paid data card from MTS, the number is [protected]. The plan I took from them is Rs.999/- 40GB unlimited. and now I have checked my plan which is active today is Rs.999/- 15GB. The company itself has downgraded my original plan without any information given to the customer. How can a Internet provider can decide and change customer plans??? Today I have called their customer care to make a complaint on this, and they said as per our new AJ Company Policy all the previous plans has been downgraded from April 2015, and my MTS data card plan also changed from 40 GB to 15GB. This is so ridiculous that a company can do such act without knowing the customer? They were running after me to take the data card initially by highlighting that i am getting 40GB data in a month, and now within months the plan downgraded??? that too with a same amount?? I want my old plan back without any delay and need the confirmation from the company. Or else will escalate the matter to next level...I have already mailed the same to their customer care and appellate.[protected]@mtsindia.in. Need an urgent resolution!!! Please contact me if any doubts # [protected]. Regards, Anil Kumar

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Comments

kapoorkihugu

from Mysore, Karnataka

i am also facing the same problem. They told that the 40 gb is reduced to 30gb, 15 gb day and 15 gb night. But i am paying same price i.e. 1122 INR. I think i should deactivate from MTS.

Dheeraj CH

Mts way of treating customers:-

it will be funny u should read

If MTS starts a QSR then they say unlimited breakfast, lunch, supper ...and take 999 plus taxes with customer

then when they pay the amount they will say

breakfast is from 10 am- 10.15 am
lunch is from 10.15am -10.30 am
Dinner is from 10.30am -11.am

How much will the customer eat in one hour?

can u satisfy his hunger throughout the day?

So he has to starve rest of the day

Let put it in this way...

u might be getting salary of 50000

will u be happy if they pay u 35000?

in that 35000...u have to spend 17k in morning and 18 k at night

I[censored] dont go anywhere at night what will u do? how will u spend money?

so u have to return the non spending amount back to MTS

Now i just activated 5gb booster pack ...and the funny thing is that even at night (as u follow russian timings)...even i have high speed data, it will be deducted from my Booster pack... WOWWW

16 hours morning
wowwwww''''';;;;;;
8 hours night

"so one has to put alarm to wake up and use the data"

So logically ur making me to use 15 GB... for 999

im ready to pay more ...are you ready to give the normal data plan?

i dont need any pre written forwarded reply from u

Im just saying...

"Dont change the winning team"

kudos MTS