Mts — Data card problem

Address:

Kolkata, West Bengal

Dear sir, Myself Sudip Kumar Bera, S/o- Late Narendra Nath Bera, address- 25/5 Avenew south road, Santoshpur, Kolkata-700075, West Bengal, Email [protected]@yahoo.co.in, phone no-[protected]. Few month back i had purchased a MTS Data card for internet access, no- [protected]. From the beginning it was not working properly, Speed is very low, some times it disconnected automatically. I have logged many complain from last three months. More time they tried to solve it on over phone but not solved it, two times their engineers visited my house also & did the speed test. After their activity they told " We will submit our report to office & provide you a receiver or do something that problem will solve" but still to date problem not solve yet. Many times i have drop the mail to customer care but they did not do anything. Only they called me for monthly bill payment. June month i had told them " if my problem will not solve, i will not pay any further bill. Because why i will pay for interrupted service which is not usable to me. First you have to solve my problem then i will pay money". July month they had disconnected the service without any reason & without solved the problem. After that they are frequently asking for two month bill Rs. 1250.00 for payment. Every time interval they are call me for money but not ready to listing my problem. Some times they told this is not our matter, you should talk to customer care. When ever i mail to customer care they are unable to short out any path. Every day i am suffering to use this Data card. Now they are threatening me for bill payment & today sent a massage for legal notice. They are harassing me but not interested about the problem. I want to proper justice to rescue from this harassment. Thanks & Regards Sudip Kumar Bera Phone- [protected]