Mts — Data not received

Address:	Ahmedabad, Gujarat, 382440
Website:	www.mtsindia.in

Hello, i'm using mts mblaze since 2014 and i have no issue but today. Last time i've recharged on 29/april/2016 of rs. 999 and on 19/may/2016 my all data usages consumed. So i've recharged again at 11:52 am via net banking 20/may/2016 of rs. 999. And when i checked the balance it's showing only 10gb night balance not day balance. I've talked to mts customer services. And they said 10gb day balance already consumed by you. I told them it's totally wrong. How can it be possible i've just recharged it and within 30 minutes you are telling me i've consumed 10 gb balance. The first thing i didn't receive 10gb day balance that's why i am complaining about this issue. And they are telling me i've used the balance. How can i use the balance when i can't access the net in a day. It doesn't make any sense at all. And they replied sorry we can't help you on this. I've called again and they have filed my complaint no. May/3069. And they told me it will be refunded within 12 hours. And i am feeling like i have been scammed by mts. I've attached screenshots so you can verify all details regarding recharge. My friend had the same issue and he never receives any help from the mts.In my case, i like to raise my voice against this fraud company. I am warning the people to think twice before you buy any products from mts. If companies can't assist their customers with respect then there's no reason to buy their products. Be aware.