[Resolved] Mts — Data plan not carried forwarded (confusing sms regarding validity of data)
D
dhirsolo
from Delhi, Delhi
Hi i bought MTS Mblaze 3G plus sim with Handset (ZTE 799 D) (No. [protected]) which has 100 GB data free with it. and the main purpose of buying this handset is their data plan.
As we know that one can not consume this much data in a month so they instruct the customer to recharge by 197 and Balance unused data will be carried forward to next month (this can be done upto next 10 month) .
And always receive a message after each data session like
Your last data session usage is 93733.32 Kb.
FreeFlow_GPRS_BALCAR_FWDAccount charged is 91.537 MB. The remaining balance is 86641.532 Valid till 06/06/2014
(above is the real message i received)
here note the date givenis 06 june 2014.
one june 6 I recharged by Rs197 before noon so balance data will be forwarded to next month. But Nothing is carried forward. When I called their call center, The reply was according to us 06 june is Midnight of 5th june when 06 june started.
and you were supposed to recharge it on 5th june.
And all the data is gone now. They said nothing can be done you have nothing left now .
I am not able to understand how can they deny services and withdraw net on this basis ( as they already mentioning june 6 in their every sms) . There is no information on their website about definition of date.
I am supposed to recharge within a month of last recharge or by date mentioned in their sms.
This is clearly a mallpractice. I am feeling duped now. The handset became a toy now.
Please help me to get my data back (more then 80 GB)
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Aug 14, 2020
Complaint marked as Resolved
MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.
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