Mts — Data usage not showing problem in report

Address:

Bangalore, Karnataka

Hi Support, I have recharged my MTS card with 1499 and they have given 15 GB data o[censored]nlimited but suddenly the usage decreased to 5 GB and I asked the report and they provided the report which itself wrong. I have attached the screen shot of report and it shows the line 22 and 23, usage is 1.409 but decrease the left balance from 13.874 to 9.186. Once again on lines 25 and 26, data reduces from 9.188 to 5.738 after using 1.315. I highlighted the problematic in yellow color. They are not ready to give the reduced data and more over, they are telling that their report is correct and here is the reply that I am getting You have expressed your concern in the email dated Tue, 09th September '2014 regarding [protected] about data usage, we would like to inform you that data usage reflects the data consume as per your connection log and it shows in particular time you have consumed the reflecting data so there is no discrepancy in data usage report.