MTS Delhi — Poor connectivity on MTS Dongle

Arvind_Khare

from Haridwar, Uttarakhand

Address:

New Delhi, Delhi

Poor connectivity issue on MTS no [protected] 1. I had decided to take MTS dongle on 1st June after MTS Sales Executive(phone no. [protected]) told me that I will generally get a download speed of 9.5 mbps. 2. The dongle was activated on 3rd June and I noticed that I was getting a download speed of only 45 kbps. I lodged complaint no. JUN/1455 in this regard on 3rd June itself. 3. Mr Piyush (phone no. [protected]) from MTS visited my house on 6th June after much chasing. He indicated that I will never get 9.5 mbps and I was wrongly advised by the Sales Executive. However, I should get around 2 mbps. I was not getting the same due to networking issues which would be set right by a different MTS team to whom he was advising. 4. I am still waiting that to happen though 12 days have passed since I complained and I have already incurred 12 days charges without getting the service I am supposed to get. 5. MTS is required to look into the connectivity and provide at least 2 mbps promised by their technician during visit to my house on 6th June.

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MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

Jun 27, 2015

Updated by Arvind_Khare As the issue was not resolved and no efforts were made by MTS even to send a representative, yesterday I advised MTS that I have decided to discontinue the services. On receiving this email, MTS decided to send an Engineer today. He advised that I would not get 2 mbps, rather I should expect 0.750 mbps. On checking my dongle, he was not able to get even that much. It was around 0.4 mbps. He advised that the complaint would be addressed by 29th June AN.

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Comments

Arvind_Khare

from Haridwar, Uttarakhand

There was no improvement in the download speed. On 2nd July, I advised either to arrange 750 kbps download speed (which is their minimum service standard) or arrange for a refund. On 8th July, my service was unilaterally discontinued without any warning or notice to me. Apparently, they could not arrange for a download speed of 750 kbps, even in the heart of Delhi next to Hotel Leela Palace. Regarding refund, MTS has simply indicated that it is against their policy. As a result, the dongle and my payment of Rs 1299 has become useless.

sunil silwal

Hi
i have take one reliance post paid SIM on 15.07.16 from sales Executive(phone no. [protected]) he talk me that sim will activate on same date but yet not active, i have already paid Rs300 while take the SIM card. now once i call to that person to take update for activation neither they pick the phone or any proper response.

Pls take necessary action from the same.

RegardsSunil SIlwal