[Resolved] Mts — Extra Monthly Rental asking even after disconnection

rajeevnandakumar

from Trivandrum, Kerala

Address:

Thiruvananthapuram, Kerala

I Called customer care & ask for disconnecting my MTS data card as it was very slow. He guaranteed that they have done the request for disconnection. They also said I should pay that months bill. I paid that months bill extra even if i am not using the data card. Still they send other 2 months bill.And now have sent a notice that if i am not paying the bill they are moving legally. Why should i pay something even after the customer care conformed that the connection is discontinued? Why should i pay money for not using? I have mentioned this matter many times still they sent a notice. I need JUSTICE.

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Aug 14, 2020

Complaint marked as Resolved

MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

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MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Verified Support

Dear Customer,

We are fully sensitized to your concerns. However, we request you to write us with your 10 digit MDN number at [protected]@mtsindia.in along with your contact number so that we can call you to get more insight.

Let us know if you require any further help, we would be pleased to assist you.

You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.

Thanks for showing interest in MTS.

Thank You.
MTS India