Mts — False promise, wrongly charged money

Address:	560084
Website:	www.mtsindia.in

I could not use internet services from MTS due to very very low speed for 3-4 months, the google homepage itself did not use to come up. In spite of making several complaints my issue was not resolved and i was charged for no reason for many months. Firstly they told me that a technician would come to my home however that did not happen ever and then whenever i used to make calls to the customer care they would place my call on hold for 20 minutes and then they would disconnect the line without my intimation. Then after 2 months of not being able to use services i downgraded my plan from 999 to 599, after which also the scenario was same. My usage for the months of September and October is absolutely nil and when i called the customer service they made a false promise that they would give me a waiver as i was unable to use my services due to issue from their end(low speed), i have not received the waiver yet. Lastly after being fed up i requested my services to be terminated and the customer service representative said that the services will be terminated and that i will not receive any further bills however it is still not disconnected and i am receiving bills for no reason.
I sent emails to Customer service of MTS and they did not help as well.
I have wasted around[protected] for nothing at all, and for now my outstanding bill amount is 783 for which i am expecting a waiver as i could not use the services for several months because MTS was not providing me enough speed. And after the waive off i want my services to be terminated forever. I do not wish to continue with MTS at all.
I have also attached the screen shots of the emails sent to MTS customer care for waiver and disconnection.

I expect my complaint will be addressed and will be resolved as soon as possible.

Thank You