Mts — For charge more and not keep their plan | |||
Dear sir, Its not even 1 years since I have taken MTS connection and they are imposing new data plans on existing customer. In July, 2014, when I have availed new MTS connection they charged 999 + Taxes = Rs.1122 monthly and providing 40 GB (high speed unlimited usage without time limit like Day/night) Now they change my plan - > 15 GB Day and 15 GB Night ( Total 30 GB) on same price. (means they charge more 25%) I don't know, how they can imposed any plan without consumer's concern. This is cheating, to add customers by providing lucrative plans initially and later change them at their own discretion. In my case I dont accept this plan, and please restore same plan (old). And if you are not agree then i am not interested any more in MTS India. Please take back your MTS DATACARD device and return my refund for the dongle. I will be taking this matter to the consumer court soon. Regards, Harish Chandak [protected]@hotmail.com MTS a/c [protected] Was this information helpful? | |||
MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Same this has happened to me and I have tried and tried to get a response from the customer care; all they tell me is that they don't know and they will arrange a call back which never comes! I don't understand why companies in India take their customers' rights so lightly! MTS's attitude has been nothing short of appalling and I am seriously thinking about legal action!
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Same happened with me as well. My no. is [protected]. They never informed me. I think thats illegal. Also when I called customer care, instead of helping me out their customer care huy took my request to close my no. I think they want to close the nos. with older and more beneficial plan.
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