Mts — Fraud, cheating, raising biis even after disconnetion and unnecessary harassing reg

Address:	New Delhi, Delhi
Website:	mtsindia

1) I took data Card No. [protected] of MTS on 14.05.2015 but due to worst Service received I decided to return the same on 25.05.2015. I phoned as well as mailed for return of the data card (copy of Mail enclosed Annexure-1). We received a complaint No. 12179, however inspite of several telephonic calls no action taken. 2) Again on 12.07.2015 mailed to MTS and copy forwarded to Customer Care & Appellate Authority for disconnection & return of data Card (Annexure-2). 3) Received an automatically generated Delivery Status on 13.07.2015 in respect of delivery to [protected]@india.in has been delayed “Do not need to resend your message” (copy enclosed Annexure- 3). 4) On 14.07.2015 again received the above said message (Annexure-4). 5) On 21.07.2015 I received a unpaid bill reminder of Rs. 805/- however earlier no any bill received (Annexure-5). 6) Again we resend the mail of dated 12.07.2015 for disconnection of data card and refund of money on 22.07.2015 to MTS and copy to Customer Care & Appellate Authority (Annexure-6, 7, 8 & 9). 7) Received an automatically generated Delivery Status on 23.07.2015 in respect of mail delivery to [protected]@india.in has been delayed “Do not need to resend your message” (Annexure-10). 8) On 24.07.2015 received a message from MTS Appellate Authority that they have not received my mail dated 22.10 2015 for disconnection and they have registered our feedback and requested for payment of Rs. 804/-(Annexure-11). However they have taken any action on my request for disconnection and refund of money. 9) Received an automatically generated Delivery Status on 24.07.2015 in respect of mail delivery to [protected]@india.in has been delayed “Do not need to resend your message” (Annexure-12). 10) On 31.07.2015 again received a message of Mr. Mukesh Arora "suspended your outgoing/ incoming services due to non payment of overdue amounts (Annexure-13). However, we have already mailed as well as telephonically conveyed several times to disconnect the connection. we are also not using their services at all. 11) On 01.08.2015 again I mailed to Mr. Vinay chandra who spoke on telephone to send the mail for disconnection & refund of data card with a copy to MTS, MTS Customer Care & Appellate Authority with reference to telephonic conversion by Mr. Vinay Chandra (Annexure-14). 12) On 01.08.2015 received acknowledgement of receipt of my mail from MTS Appellate with a remark that “we will respond to you within 24 working hours (Annexure-15). 13) Received an automatically generated Delivery Status on 03.08.2015 in respect of mail delivery to [protected]@india.in has been delayed “Do not need to resend your message” On 03.08.2015 received message from automatically generated delivery status with a remark “Do not need to resend your message” (Annexure-16). 14) On 03.08.2015 from MTS Appellate received a mail “that they have checked not found any request for disconnection and my number has already been temporarily disconnected since 03.08.2015 due to non payment of dues of Rs. 1600/- (Annexure-17). Here I would like to mention that Appellate Authority in their mail dated 24.07.2015 have confirmed the receipt of my mail date 22.07.2015 for disconnection (Annexure-11) and mail of Mr, Mukesh Arora dated 31.07.2015 (Annexure-13) informed the suspension of my A/c since 31.07 2015, outstanding due is Rs. 805/- however MTS Appellate reply contradictory that temporarily disconnected since 03.08.2015 due to previous dues of Rs. 1600/-. 15) Received an automatically generated Delivery Status on 04.08.2015 in respect of mail delivery to [protected]@india.in has been delayed “Do not need to resend your message” (Annexure-18). 19) On 25.08.2015 received a demand notice of Rs. 1600/- with a threat for taking legal proceedings, criminal as well as civil agaist me if not paid by 26.08.2015 in respect of availed service (Annexure-19). However no service has been availed and it may be checked from the data. 20) On 30.08.2015 again received a payment reminder with a request to contact Ms. Mandeep Kaur for amicable resolution and threatening for legal proceedings (Annexure-20). 21) On 03.09.2015 again replied with reference to their demand notice and requested for disconnection (Annexure-21). 22) On 04.09.2015 we again remailed for disconnection (Annexure-22). 23) On 04.09.2015 fed up with their telephonic call & to avoid the litigation & peace of mind, I paid all the so called outstanding due on the request of Mr. Dharam Singh their legal consultant who assured for permanent disconnection and closure of file after payment, I paid Rs. 1700/- without availing any services and again mailed on 04.09.2015 for disconnection with a remark that "we donot need your service" (Annexure-22). 24) Now again on 21.10.2015 they raised a bill of Rs. 718/- due on 18.10.2015 ( Annexure 23) and for Rs. 1487 on 04.11.2015. I did not use the MTS data card for a single time after requesting for disconnection, further as per their own statement data card was suspended/ disconnected ( Annexure 13& 17), we have never requested for resume of service, inspite of that we have regularly mailed as well as telephonically informed for disconnection they are raising bills. Now again we are getting calls for payment and getting threatening from them and from their so called legal cell/ advocate Dharam Singh for payment. Being a gentle lady they are trying to theatening me and also made me mentaly disturebed by calling every day and night. Now, it is pryed to kindly caaled for :- 1) The details of their all calls and recording of conversations made to my Mobile No. [protected] & [protected]. 2) Details of payment made by me. 3) Deailes of action take on my request for disconecctin and refund of money. 4) Monthwise details of data card used. further, ii would like to mention that as per quality of service Benchmark prescribed by regulator Termination/ Closureof service should be done within 7 days maximum up to one quarter and consumer can terminate the service by sanding a written request Fax, E-Mail, Telephone call and SMS (Copy enclosed Annexure 24). It ia also requested to impose a havy penalty on mts for harassing, cheating and threatening of a lady consumer by illegal means under Telecom Regulatory Act as well as under consumer protection Act and under crpc. I also demand a compensation of Rs. 1, 00, 000/- or as deemed fit for mental harassment from MTS. Enclosure:- As above Hard copy with all annexures will follow. yours faithfully ( VINITA RANI)