Mts — I have been cheated

Address:	Kolkata, West Bengal, +91
Website:	MTS INDIA

I got an MTS Internet Connection information on my mobile phone as follows:-

My data card No. (MDN No.) is [protected].
Bill plan is 99149.
Bill cycle is 16th of every month.
Query call No. is[protected].

On the 03/10/2016, I sent Rs. 690/= on line and got the message as follows:-

YD-MTSBILL
03/10/2016 03:26 p.m.
We confirm you the receipt of Rs. 690/= on 03/10/2016. Thank you.

On the 07/10/2016, this amount of Rs. 690/= was reversed at 12:00a.m. with T.I. -[protected]. Since then I have been receiving the messages on my mobile phone as well as on my E.Mail I.D. but on talking to the customer care personnel, I am made to send the message to the customer care E.Mail I.D. i.e. [protected]@mtslive.in but all my messages are sent back as undelivered.
e.g.:-

Subject:- Payment of Rs. 690/= done on 03/10/2016 at 03.26 p.m. for MDM No. [protected] got lost from MTS account
People

sundar dalal
16 Oct at 4:54 PM

To

[protected]@mtslive.in

Message body
Sir/Madam,
It is stated that I deposited Rs. 690/= on the last day of payment 03/10/2016 at 03.26 p.m. and got the following message from YD-MTSBILL on my mobile phone :-

'[protected].26 p.m.
We confirm you the receipt of your MTS bill payment of Rs.690/= on[protected]. Thank you.'

But I got the pending of payment message again and again daily.
When I contacted the customer care personnel, I was informed that the aforesaid amount got transferred as under:-

'Reversal amount of 690/= on 07/10/2016 at 12.00 a.m. with Transaction I.D. [protected]'.

It is strange that money was transferred somewhere from MTS account and I am made the scapegoat to suffer the carelessness at MTS end so that my internet connection has been blocked for nonpayment of the bill.
Please find out why such mismanagement occurred and why I should suffer for no fault of mine.
Yours truly,
s.s.dalal

A recent E.Mail with an increased amount was sent to me on the 17th Oct.2016 is as follows:-

Dear Customer,

Please find your MTS E-bill attached along with this mail. Your E-bill comes in a password-protected PDF format. Given below is the summary of your MTS bill for this month.


ACCOUNT NUMBER
[protected]

MTS NUMBER
[protected]

BILL DATE
16-Oct-2016

BILL AMOUNT
Rs. 1430.00

DUE DATE
03-Nov-2016