my mts number is [protected] and my internet is very very slow a mobile 2g connection could be much faster than this my download speed is only 10 to 30 kb speed some times even worst 300b/s so i made a complaint to them and my complaint id is DEC/5672 complaint made on 11/12/2014 at 5 pm they said that the problem would resolve at 22 working hours. after 22 hours i called them again they said that your problem would be solved by 16th then why they said they will solve it in 22 working hours.later i had a call from them one female spoke she told that as you use speed will increase if i am not wrong as i use if the data limit is over the speed will reduce only no but how it would increase.at my side it is clear what i mean is full hsd signal and i use to clear my catch memory regularly cant even open a page some times in the proof i added you could see for 10mb it took half hour to download at last before it could be download it got failed of due to speed problem.
they said the plan is 9.8 Mbps so the download speed should be at least 900KB actually it should be around 1.225 MBps but i get 300B/ s or 10 to 15kb/s.
+3 photos
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved
MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.
1 Comment
Share
Related MTS / Sistema Shyam TeleServices [SSTL] reviews
MTS / Sistema Shyam TeleServices [SSTL] Customer Care
Verified Support
Dear Customer,
We are fully sensitized to your concerns. However, we request you to write us with your 10 digit MDN number at [protected]@mtsindia.in along with your contact number so that we can call you to get more insight.
Let us know if you require any further help, we would be pleased to assist you.
You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
We are fully sensitized to your concerns. However, we request you to write us with your 10 digit MDN number at [protected]@mtsindia.in along with your contact number so that we can call you to get more insight.
Let us know if you require any further help, we would be pleased to assist you.
You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.
Thanks for showing interest in MTS.
Thank You.
MTS India