Mts — Internet services not provided with efficiency

Address:

Jaipur, Rajasthan

Dear Sir/Madam, We have an ADSL connection in the name of Lords Education & Health Society which MDN Number is [protected] & Account number – [protected]. We are facing problem from last one & half months in internet services. Internet is not working in office hours. It comes for a littile bit time & gone for 1-2 hours countiniously. We logged complaints so many times but problem is still remains. when we logged a complaint, a technical person (Mr. Sunil-[protected]) come for some time & make changes in modem settings & in IPs, after that internet working for few minutes. When he left office, after some time same problem was there. We logged complaint earlier as well ( JUN/10407) on[protected]. Same things happens at that time also. Lastly your technical person suggested that if we face problem again then he will change modem, but again the problem is taking place everyday. We shared this with your technical person, but solutions has been not provide till date. We have problem with speed also, we send email to customer care regarding that (EMAIL attached). Yesterday we also register our complaint regarding internet connectivity which number is JUN/14996. We request you to pl. take up this problem on top priority as we are struggling fost 2 months approx.