Mts — Low internet speed

Hi a technical rep called on Monday noon, and at that time alone I got speed on 2Mbps.
But later on speed got dropped in a pathetic manner in single digits ie 4kbps today. Keep in mind I have paid for 10Mbps plan, 40GB unlimited. MTS team was not responding at all.had to speak with 3 customer care reps to get a complaint open.
Request no-3894187, Complaint no-Sep720. Bad decision to continue with MTS need to close the connection. Team please arrange refund. I don't want to raise complaint every day for a paid service. Disappointed. Never suggest/promote MTS to any users. Refer to screen shots attached.

MTS no: [protected] contact no: [protected]
Jibin

Unprofessional support - the complaint I raised is closed without trying to reach me even though i confirmed my number and details. reopend the case - reference no- SEP844.
Please cancel the connection and process refund for last 4 months since i have been raising complaints and no resolution was offered. Still facing same connectivity less than 100kbps...worst ever faced.


Jibin

After several attempts I did speak to MTS executive and was passed on the information that there is some network issue in the area i'm trying to connect. And it will be solved in 7 days. And please find the speed which I got on each day since then. Its already twice the confirmed time to resolve. Still no progress on speed.
Please arrange an field visit
And my number remains same
MTS no: [protected] contact no: [protected]

Please make the call from a number which i can call back if in case im on another call.

Regards,
Jibin

The connection stays active even after requesting to cancel multiple times.

Hi Team,

Not sure why am I getting mails for MTS bill? for the same connection which I have cancelled on September 2015.
ACCOUNT NUMBER
[protected]
MTS NUMBER
[protected]
BILL DATE
01-Dec-2015
BILL AMOUNT
Rs. 2294.00
DUE DATE
18-Dec-2015


Please find the complaint details due to speed issues which was not resolved.
1) MAY/4728
2) JUL/4716
3) AUG/7864
4) SEP/844

Complaints are closed mentioning unable to reach customer. Ironic i'm getting other calls but not from MTS on same number.
MTS no: [protected] contact no: [protected]

I had requested for cancellation on September 2 2015 itself by mail and cleared bill for September 2015. More over cancellation on this account was confirmed on last complaint OCT/8963.

Your executive had confirmed the issue is with MTS and it will take time to fix it.

Either have your executives trained to understand the issue rather wasting either of ours time & money.

Please reprocess the refund of my payments since May 2015.

You can find details in below link.

https://www.consumercomplaints.in/mts-low-internet-speed-c1134029

Regards,
Jibin