MTS / MBlaze — Bad Network and not provided proper service

Address:

Darjeeling, West Bengal

Sir, I purchased MTS Mblaze Ultra 2 months ago and since starting I am not being able to get a proper network speed. I registered a complaint and the technicians visited my home on 8th July, 2014 and said that they will install a small tower at my home that will provide me with proper network and Internet speed within 7 days. Its been more than 7 days and they have not yet even called me up for the installation of the tower. I contacted the customer care and my complaints were forwarded again and again but still I have not received any response from them. I am a regular user of Rs.999 plan but due to bad speed I am never able to utilize my 20 GB data. My data card number is [protected] and my complaint number is JUL/99743 which I received from them after the complaint was forwarded. I have been continuously searching for the a contact number of the Siliguri Office of the technicians from where they had visited my home. But I could not find their contact number also. I got the contact number of Kolkata branch but not of Siliguri. All my contact details are clearly given below. I want them to contact me immediately and solve my speed issue. The current speed that I am getting in my Mblaze Ultra is just like a 2G connection speed. And I cant download any heavy files because it takes a lot of time. My Contact Number : [protected] / [protected] My Data Card Number : [protected] My Complaint Number : JUL/99743 Please contact me immediately and solve my issue. Even my data is going to expire in next 4 days. And I want to utilize them before they get wasted. Please help me.