Comments
Issue is not resolved and there is no response or accountability from MTS team. Details are added in MTS Open web FB page.
MTS FB Link Location:
https://www.facebook.com/MTSIndia/photos/a.[protected].42539.[protected]/[protec...⇄
https://www.facebook.com/MTSIndia/photos/a.[protected].42539.[protected]/[protec...⇄
Issue is still not resolved.
After repeated reminders, we got a response from Mr. Ziyaur Rahman from MTS that the reason for poor speeds is because I reside in a low coverage area.
My previous questions on what is the speed (in Mbps/Kbps) they identified and call decent is unanswered and also they have not shared the list showing consumption details of more than 7 GB of data despite repeated reminders.
MTS Team Response(Ref no. 882088):
[protected] about speed related complaint SEP/1957, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage which has resulted in variable speed.
My questions to Mr. Ziyaur Rahman and MTS:
1. The T Nagar stores seller promised the minimum speed is definitely 1.5 Mbps. I specified the area before purchasing the product. Is the MTS seller giving wrong information?
2. I tested the speed with a different MTS dongle before purchasing this product. How did the test MTS dongle operate with consistent speeds of over 1.5 Mbps in my house?
Note - Mail has been sent to [protected]@mtsindia.in
After repeated reminders, we got a response from Mr. Ziyaur Rahman from MTS that the reason for poor speeds is because I reside in a low coverage area.
My previous questions on what is the speed (in Mbps/Kbps) they identified and call decent is unanswered and also they have not shared the list showing consumption details of more than 7 GB of data despite repeated reminders.
MTS Team Response(Ref no. 882088):
[protected] about speed related complaint SEP/1957, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage which has resulted in variable speed.
My questions to Mr. Ziyaur Rahman and MTS:
1. The T Nagar stores seller promised the minimum speed is definitely 1.5 Mbps. I specified the area before purchasing the product. Is the MTS seller giving wrong information?
2. I tested the speed with a different MTS dongle before purchasing this product. How did the test MTS dongle operate with consistent speeds of over 1.5 Mbps in my house?
Note - Mail has been sent to [protected]@mtsindia.in
Never purchase MTS. The issue is still not resolved. Despite repeated promises that the consumption details would be shared by 16-Sep, we have not received the statements yet. Only a message has been sent for the bill amount but no consumption details have been shared yet.
speed of internet
The Internet Speed is too slow as same as 1G. its download speed is 1 to 5 kbps. I have to work daily for 3 to 4 hr and it takes upto 6 hr due to the speed. So, my request is either either refund my money or improve it within 10 days29%
Complaints
2563
Pending
0
Resolved
728
+91 12 4481 2500 [Corp. Office]
MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001
Details are available in MTS FB page:
https://www.facebook.com/MTSIndia/photos/a.[protected].42539.[protected]/[protec...⇄