[Resolved]  Mts — MTS changed my plan without my consent- No intimation

Address:

Thiruvananthapuram, Kerala

My MTS MBlaze Datacard plan is 40GB Unlimited 3Mbps, Account No.[protected]. I got an SMS on Sun 9-Nov-14 8:33am from +9110 that 'I have crossed 7GB usage and the speed will now be restricted as per Fair Usage policy'. I called up MTS at [protected] and this is what the executive told me. - My plan has changed to 7GB Unlimited from 1-Nov-14 onwards. - This is an automatic change done by the computer. - MTS had sent me 'pop up screens' asking me for this change. - They will now raise a request to change my plan to 40GB Unlimited. - If I need full internet speed until my plan is changed back, I have to take a booster pack paying more money. I received a complaint no. NOV/3622 at 9:42am the same day telling that 'this will be resolved in 14 working hours'. My questions are 1) Why my plan is changed without my consent? 2) I use mobile devices and use only mobile apps. Where would I get a pop up screen in there? So, this claim by MTS is baseless. 3) I have MTS Self Care account, en email ID and a phone no.- all registered with MTS. Why is not MTS sending this question via these? 4) Evenif they have changed my plan, why am I not being intimated of the change? 5) My problem started Sunday morning. My internet speed will remain slow until they resolve it within 14 working hours, i.e, until Tuesday. Will this deteriorated service to me be reflected in the next bill? Whenever I ask these questions, MTS customer care try to play around.