Mts — MTS datacard service deactivation

Address:

Chennai, Tamil Nadu

Hi, Reg - MTS data card cancellation request. MTS data card # [protected] Name - Banuchandar G Mobile# +91-[protected] After 3 days of activation of MTS WIFI datacard, I raised speed issue concern by contacting the MTS customer care executive. A request has been logged - Req# FEB/6348 by 15th Feb 2015. Finally, after 15 days of raising the issue request (1-March-2015) a MTS CC executive has informed me that she would not be able to resolve the speed issue since the network in my area is weak. So she has asked me to close the connection if I do not want to use it. I again contacted MTS CC to close my connection and get a refund by 4th March 2015, to my surprise, I was told that I would not be eligible for any refund as 15 days has been passed from the service activation and I was told to close the connection by paying an outstanding amount of INR 689 in order to avoid any further bills. If you closely understand my issue, the CC person took 15 days time to get back to me with a resolution for which he/she should have supposed to close by 24 hours, which is the actual lead time to close any issue raised by the customer (as I spoke to MTS higher official)/ Also, I would be happy to use MTS if the speed was good in the first place. It is not me who like to close the connection but the service provider asks me to do so. So I am very well eligible for a refund irrespective of their eligibility criteria for expecting a refund. Please help me to close this issue mutually with MTS. Regards, Banuchandar Ph- +91-[protected]