[Resolved]  Mts — MTS MBlaze postpaid datacard no action taken upon multiple speed issue complaints, but simply sending bills for the unusable data.

Address:

Coimbatore, Tamil Nadu

I am Sathish Kumar from Coimbatore, Tamil Nadu. My datacard number [protected]. I have been using it from the month of August 2014. During the entire first month I received 1 Mbps speed. From second month onwards the speed has gone down to 150 Kbps. Wifi is not even getting connected. I spoke with customer care regarding this and they simply suggested some stupid troubleshooting steps. I did all that and finally I even tried formatting my pc. No improvement. I checked the connection speed of my datacard with my friends computer, still the same speed problem prevailed. So finally I lodged complaint to customer care on 29/9/2014 complaint number SEP/12376. Nobody contacted me regarding this but they closed the complaint saying I have not answered their phone call 3 times on a single day. So I again lodged a complaint on 07/10/2014 complaint number OCT/2022 for which no action has taken and complaint has been closed stating customer has not picked the phone. Again I lodged a complaint on 07/10/2014 complaint number OCT/2022. Again they closed the complaint with the same old reason that customer has not picked the phone. I can't use the allotted 40GB data (for which I pay for) completely because of the poor speed issue. I got fed up and so I purposefully neglected the bill payment for the month of September. Since then they keep on calling me to inform about bill payment. I want to ask you how the hell you can contact me for the sake of bill payment issue and not for speed issue?? Do you guys think me as a fool to accept your lame reasons? Because of this useless internet I lost lot of my online projects and forced to close my partime data entry business. My datacard has got disconnected on october third week. But they have sent me the bill for the month of october-november usage. I want to know the reason why you are not taking the customer complaints seriously but asking us to pay money even though we are unable to use your stupid useless network. I don't want your service anymore and I will not pay even a single rupee for an unusable internet.