Mts — MTS - poor speed and intermittent disconnections

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Chennai, Tamil Nadu

Hi Team, I bought MTS ultra MBLAZE wi-fi (With speed upto 9.8 Mbps) in Dec 8th. They took 5 days for activation. After that, they suggest me to upgrade the device (ZTE) for speed issue. I called MTS BR (Madhavaram, Manali, Sowcarpet, Parrys, Kandanchavadi) but there was no response at all. I personally visited all 5 BR's and those were closed. Atlast, I managed to get that device upgraded. But still there was no improvement in speed and disconnection issues. I've raised an escalation and that is being worked upon for past 1 month. Complaint Number - DEC/11423 After that, Whenever I called them, they would say they will arrange an call back within 24 hours and that 24 hours has never come. None of the technicians had visited my place for checking the complaint. Regards, Arun Kumar K