Mts — My data carry forward problem MTS No: ([protected])

Edwin Raj Edward

Address:

Pondicherry, Puducherry

Hi, I am using MBLAZE 4.5 mobile ([protected]) purchased 3 months earlier due to the DATA plan, So far i have carry forwarded each & every month promptly. Today[protected]:57AM got a automatic SMS o[censored]sage details ("Your last data session usage is 1075.10 KB, charged 1.051 MB. The remaining balance is 92883.353 MB valid till 23/08/2014") Today is 23/08/2014. Before recharging i contacted Customer care the said that my DATA validity expired on 22/08/2014 itself. For more than 5 times, they said that senior officer will call me back within 10- 30 minutes. No on responded for my issue, promptly. What is the mistake from my side? I got valid till 23/08/2014 !!! That is why i waited till 23/08/2014 today !!! Even if i recharged a week earlier MTS wont give me the benefit of 7 days??? MTS will say that when i recharged RS:198 from the day 30 days validity for DATA carry forward??? Kindly solve my issue and kindly re-initiate the DATA carry forward plan for my reamaining 92883.353 MB. Why i am asking is i have received a wrong update from MTS that my DATA valid till 23/08/2014. It is not my mistake to bare the loss. Kindly do the need full. Once u have re-initiated let me know. I will recharge Rs 198/- and continue my data service. Waiting for your reply. Kindly make it ASAP. Thanks & Regards E. Edwin Raj [protected] [protected]

Was this information helpful?

No (0)

Yes (0)

MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

Related MTS / Sistema Shyam TeleServices [SSTL] reviews

View all 2563 MTS / Sistema Shyam TeleServices [SSTL] Reviews

Comments

APPIA

HAI,
I bought a smart phone with a Internet plan of 100gb a month before. I used 1st month of its plan. yesterday I recharged with 351 for upcoming two months. The last notification I got is " the remaining balance is 93556mb mb valid till feb 1, 2015. i recharged with 351 on feb 1(yesterday). here the problem is that the data is not carry forwarded, i lost my entire internet data(having balance of nearly 90gb). i contacted customer care but they were saying like "you would have recharged a day before the last date. but it is not my mistake since i didn't aware of that and moreover i didn't get any notification like what they mentioned. it is a one day delay, hence you can give me a solution. i am having balance of 93 gb. i cant even imagine to lose such bulk data.. so it is my request, please give me a solution.

mobile number: [protected]
mail id:[protected]@gmail.com