Mts — no good response.poor response and irrelevant answer

Address:

Chennai, Tamil Nadu

i bought mts datacard ([protected]) one month back in erode.And i took it and now using it in chennai.Before this i was using my friend mts datacard with 5device connecting modem.The speed was good.so i bought a new mts modem (with 6 device connection).Am using my newly bought mts datacard in the same location but the speed is worst than 2g.I gave a complaint in mts initially and they asked me to do certain steps to get solved.But the speed remained the same.And later on they took the complaint (complaint no:jan/8197) on 23th jan and they told that it ll be sollved within 29th of jan.i waited till 29th of jan.But inbetween i just got a call from salem asking me where is my locality in salem.I gave a complaint for using in chennai but they called me from salem.i how good they are paying attention to customers.and on 29th i called, they said it will be solved within 24hours.From 29th till today(5th feb, 2015) am getting the same reply everyday.I really regrets for buying mts datacard.and today i got a call from mts saying that in my locality the speed will be only 198kbps.They said like because many are using the speed got decreased.I asked them, how come the speed changed drastically inn the matter of 2days.till i bought my own datacard i used my friend datacard but the speed was so good(download speed was 300kbps).After two days i used with my datacard but the speed is .05kbps in speedtest(download speed is 10kbps).But they are not ready to answer for the question i asked.they just told that my speed will be like this.Really felt bad for buying this.and worst customer support from mts.Even if the uses increase in the locality like they say how come the speed reduce so bad.if the users increase then your service should me even more good but it becoming so worst.I really wasted money everyday by calling mts and no good response and finally there is no solution.and got a message from mts that my complaint is resolved just want to discontinue this bad service and will buy in any other service provider if you cant find a solution for me.and i will return 3more mts datacard which i bought for my family.If you cant help me please discontinue my mts connection and refund me the amount.contact me in [protected]