Mts — No proper network - Surrendering of Data Card

Address:

Thanjavur, Tamil Nadu

Date: 21.03.2015 From Tmy.G.RAJALAKSHMI., B.29, Avarampoo Street, Thendral Nagar, Rajapalayam – 626 117 To M/s Sistema Shyam TeleServices Ltd, (MTS INDIA) AMBIT IT Park, 2nd Floor, No.32 A & B, Industrial Estate, Ambattur, Chennai 600058. Sir/Madam, Sub: MTS Data Card – MDN [protected] – Non usage – Surrendering of - reg <<<>>> I purchased the MTS post paid Data Card bearing No. [protected] from MTS show room at Rajapalayam, Virudhunagar District, Tamilnadu. Till December 2014, I have used the Data card but not used the full capacity of the Data since there were many problems in the network connection. In spite of my repeated complaints, the network was not set right and your representatives either called me during my office hours or during my travel as I am an Executive Officer in an Government department. At this juncture, I took a decision to surrender my Data Card after making payment of Rs.1156/- for the month of December 2014. I informed my decision to your representatives who called me regarding the complaint of network, explained the fact of network failure and hence, the surrender of Data Card. But they gave me fake promises that I can get the uninterrupted network immediately after closing their call as they have updated the software. But they didn’t do anything to solve my problem and if I make further complaint, they told me to approach the nearest MTS show room with the Data Card. When I approached the nearest MTS show room in Trichy, they told me that the software updation should be done by the technical wing only and we can’t do anything in this regard. After that When I was called by your representative regarding this complaint, I told them that I no more need your Data Card and I will switch over to other company’s net connection. During this process itself, I paid the amount of Rs.1156/- for December 2014 on 19.01.2015 and conveyed my decision of surrender to the MTS show room at Thanjavur. But, now two months after my surrender of Data Card, I received continuous mails from your legal cell (Advocate - Mr.Veera) for MTS overdue of Rs.2292/- and legal proceedings threatening me by taking legal action against me to recover the above said outstanding amount from me with the cost and consequences arising thereof. I paid the appropriate amount in time for what I have used. The usage of Data Card for the past three months can now itself be verified from your end. Without using the Data Card since from January 2015, how can I pay for about Rs.2292/- for two months? As I am fully distressed on the continuous threatening mails to my mail id and SMS to my mobile, I can’t focus on my official works. I hereby sturdily confirm that I don’t want your Data Card further more and no more intimation of bills or anything should be from your end. Yours faithfully, (G.RAJALAKSHMI)