[Resolved]  Mts — No Signal and speed

Address:Jaipur, Rajasthan

I have procured MTS data card as MTS committed 9mbps speed ( 3G Plus ) for 40GB. I have take up top plan 40GB. My MDN No- [protected], Activated on 4Nov 2014. There is no speed or signal in Hanuman Nagar, D block, Vaishali Nagar, Jaipur. I have did complaint on 15/12/2014, Complaint No- 57232. Customer Care called me and ask some work is going on line in Hanuman Nagar and it will be completed by 20 Dec till there will be no signal. After 20 Dec still the problem persist and I am not getting speed more than 2-5 kbps and it will went off within 10 -15 mins. Now MTS send me monthly bill and asking me to pay the invoice although they know there is problem with signal services in my area till date. Why should I pay the bill as it is a MTS problem becuase of which I am not able to use data card. Please take data card back and refund my money I have spent on MTS and also the my time which MTS with this bad service should be back charge on MTS. Regards Akash Kumar [protected]
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Problem not resolved. Company sent a legal notice to pay the bill charges.Still Data card services not restored, Company not proved / certify any signal test to me. please help to resolve.
MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.
Mar 21, 2015
Updated by Akash10feb
Till date problem not resolved. Now despite of supporting me by providing services,
MTS have sent me a legal notice to pay the bill for the month of Nov & Dec 2014

" Where as due to poor services I was not able to use the services from MTS "

I have make several calls to customer care and also visited MTS Local Office. Not a single person from MTS proved signal and services of MTS at my Location till date. For this the Sales person " Sai MTS Store " also logged complaints
on MTS.

Please make justice and do the needfull.

Regards
Akash Kumar
[protected]
[protected]
Mar 21, 2015
Updated by Akash10feb
This company did fraud to me. Please suggest should I take help of legal or apply in court for justice.
Complaint comments 

Comments

it is too slow that it cant open the you tube .they claim of best speeds but its all fake
Dear Customer,

With reference to your query dated 17/Dec/14 about MTS number [protected] regarding speed issue, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and will come back to you shortly.

Let us know if you require any further help, we would be pleased to assist you.

You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.

Thanks for showing interest in MTS.

Thank You.
MTS India

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MTS / Sistema Shyam TeleServices [SSTL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    2563
    Pending
    0
    Resolved
    728
    MTS / Sistema Shyam TeleServices [SSTL] Phone
    +91 12 4481 2500 [Corp. Office]
    MTS / Sistema Shyam TeleServices [SSTL] Address
    MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001
    View all MTS / Sistema Shyam TeleServices [SSTL] contact information