Mts — Non activation of 3G MTS dongle

Address:Kolkata, West Bengal

To, The Appellate Authority, MTS Limited, Kolkata. Subject: Non activation/functioning of MTS MBLAZE Ultra Wi-Fi dongle 3G Plus. Sir, With the deepest regret and a very heavy heart, I wish to bring to your kind attention the fact that on 28.04.2015, I received a phone call from a lady claiming to be associated with MTS, who introduced herself as Ria, from a mobile no [protected] who gave me a proposal to buy MTS MBLAZE Ultra Wi-Fi dongle 3G Plus at a price of Rs 1100/- (one thousand one hundred) only and further offered me an unlimited postpaid plan for a monthly payment of Rs 550/-(five hundred fifty) only. 2. As I was already using a MTS dongle for the last five years or so with a prepaid plan and was reasonably satisfied with the performance of the device as well as the company MTS, I agreed to the proposal as articulated in the previous paragraph and requested the lady who called me to deliver me the said device to my present place of residence at the earliest convenience. 3. On 29.04.2015 a person who introduced himself as Mr Anirban Roy [mobile phone no [protected]], came to my residence with the aforementioned device and delivered me a packet which contained EVOD Rev.B Data Modem, Travel Charger & User Manual and the MDN provided with the kit box is [protected]. 4. I paid Sri Roy Rs 1100/- (one thousand one hundred) only in cash and handed him the documents requested by him (Viz. Photocopy of Voter Identity Card, PAN Card and a recent passport size color photograph of myself). 5. I requested Sri Roy to kindly demonstrate how the newly purchased device works, but I was apprised by Sri Roy that it was not possible at that time but he assured me that the device will be activated within 24 hours of purchase. In this regard Sri Roy contacted Mr Deepak Jaiswal ([protected]) & Madam Ria ([protected]) and also requested me to have a chat with both the aforementioned officials of MTS over phone regarding the newly purchased device. Both of them also assured me that if I faced any problem as regards to the activation/functioning of the 3G dongle I can get in touch with them and they would do their best to assist me. 6. On the same day i.e. 29.04.2015, as far I can recollect, at around 8.00 pm, some one, who introduced himself as Mr. Shankar Sinha ([protected]) and a bona-fide employee of MTS, called me at my mobile no [protected] and asked me some questions as regards to my newly purchased device as well as my identity and being pleased with my answers, notified me that my new dongle would be activated within 9.00 pm on that very day itself and provided me with the provisional user id and password for the same purpose. 7. Being an existing MTS customer and reasonably satisfied with the company. I had no reason not to believe what was told to me by Mr Sinha. As such, I tried to use the newly purchased merchandise to connect to the internet and start exploiting it as boasted by the company on the cover of the packet containing the 3G dongle. 8. But contrary to the claim of Mr Sinha, as elucidated in the paragraph before the last paragraph, I was very surprised to find that I was unable to connect to the internet even after making several attempts to do so. I tried to call Mr Sinha on the same day after 9:00 pm, but to no avail, as Mr Sinha did not pick up my call, perhaps by design and not by chance. 9. On the next day, i.e. 30.04.2015, I made several attempts to connect to the internet using the newly purchased 3G MTS dongle but to no avail at all. Consequent upon the above, and being extremely frustrated, I called Mr Sinha at his mobile no [protected], but someone else picked up the phone and told me that Mr Sinha was unavailable to take my call but he was willing to listen to my problem and take necessary remedial measures. When I requested him to please introduce himself, the person who took my call did not wish to divulge his name rather he apprised me that he was one of the bona-fide employees of MTS ltd. 10. Consequent upon the above, I apprised this person the problem I was facing in detail and was told that my connection has already been activated by the company and I need to get in touch with the person who sold me the device. 11. Pursuant upon the above, I called both the so called bona-fide official of MTS several times, as alluded to in paragraph 5 supra over phone, but was stunned to find that both the mobile numbers were switched off throughout the entire day, which clearly establishes the fact the both the aforementioned officials bluffed to me previously and to cover their tracks purposely switched off their mobile numbers which were available with me. Thereupon, I called the MTS customer care and the person who took my call listened to my problem and intimated that the company has not received any of the documents which were duly handed over to Mr Roy at the time purchase of the said dongle. I was further told to get in touch with the person who sold me the device at the earliest. Since both the mobile numbers of Mr Jaiswal and Madam Ria were switched off throughout the day I had no other option but wait for them to respond. 12. Consequent upon the above, today i.e. 01.05.2015 I once again made several attempts to connect to the internet using my newly purchased MTS 3G dongle but with no luck whatsoever. Being extremely aggrieved at this incident I tried to get in touch with both Mr Jaiswal and Madam Ria but found Mr Jaiswals phone switched off and Madam Ria cunningly did not pick up my phone despite several attempts by myself to call her from my Registered Mobile number [protected]. 13. Pursuant upon the above, I called Madam Ria from another number, at around 11:00 AM and presto! this time a lady picked up my call made from another number which was unknown to Madam Ria. When I accosted the lady who took my call as regard to the behavior of non co-operation from the company MTS, she hurriedly intimated that she was not Ria but introduced herself as Rai Saha, which is extremely surprising to me. It was very clear that Ria and Rai are one and the same person, which is quite evident from the fact that she did not receive my call when I called from the registered mobile number and took the call when I called from a number which was unknown to her. Therefore, the culpability of this person is established beyond any reasonable doubt. 14. Thereupon, I apprised this so called Rai Saha the problem I was facing and was told that my connection will be activated before 2:00 PM and further assured me that she is going call me and intimate when my dongle has been activated by the company. 15. But contrary to the assurances given by this so called Rai Saha neither my dongle activated nor I received any call till 3:30 PM. 16 Being extremely perturbed, I for the umpteenth time called this so called person purportedly named Rai Saha and was apprised that due to mismatch between my present address and my permanent address my connection has been cancelled. Further, she apprised me that I need to send scanned copy of my Voter identity card by email to MTS for the company to take further action as regards my problem as already been discussed in detail herein-above. 17. Thereupon, I told this Rai Saha to send me an email elaborating the documents required by the company to resolve the problem faced by me. 18. Consequent upon the above, I received an email from s jha info.[protected]@gmail.com wherein I was told to upload scanned copy of my voter identity card for further disposal of the Company to resolve the problem of non activation of 3G MTS dongle which I purchased on 29.04.2015. 19. Sadly till now I have not received any reply from this s jha info.[protected]@gmail.com and my 3G dongle is still lying dead as duck. In this context, this is to affirm here that for the last five year or so I have been a customer of MTS prepaid internet service and never faced such a problem throughout this period. But I am deeply hurt at this appalling attitude of the company towards an existing customer as is elaborated in the foregoing paragraphs. As such I beseech your personal intervention in this matter and would like to implore you to kindly look into the matter urgently affording it the priority it deserves and resolve my problem at the earliest and take expedient punitive measures against those who have miserably failed to redress my problem despite being reminded of the same several times over phone and email as well.
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