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MTS / Sistema Shyam TeleServices [SSTL]

Mts — Non functioning of MTS Data Card since purchase

Address:Chennai, Tamil Nadu

I bought a Pre Paid data card with number [protected] from MTS This was bought in the first week of January and was activated during the second week. It just worked for a day and from 14th Jan onwards I could not access internet I had been lodging complaints almost every day . Initially they took me through some procedure and it did not work. There after, I was told that some software has to be installed and I was asked to go to a nearby MTS Customer care centre. We went to a centre at Velachery Chennai and they installed the software and showed it working, But when we reached home, it did not work. I tried in two different laptops and I could not access internet I kept calling and I kept getting a response that your technical team called me up. I never got any call and even requested details as to what time they made the call. 15 days is too long a period to rectify a defect Rama Sivasankaran
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Comments

I bought a Pre Paid data card with number [protected]

This was bought in the first week of January and was activated during the second week. It just worked for a day and from 14th Jan onwards I could not access internet I had been lodging complaints almost every day . Initially they took me through some procedure and it did not work. There after, I was told that some software has to be installed and I was asked to go to a nearby MTS Customer care centre.
We went to a centre at Velachery Chennai and they installed the software and showed it working, But when we reached home, it did not work. I tried in two different laptops and I could not access internet
I kept calling and I kept getting a response that your technical team called me up. I never got any call and even requested details as to what time they made the call.
15 days is too long a period to rectify a defect
I am not interested in getting such responses from you and I expect a solution by this evening

Rama Sivasankaran
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    MTS / Sistema Shyam TeleServices [SSTL] Phone
    +91 12 4481 2500 [Corp. Office]
    MTS / Sistema Shyam TeleServices [SSTL] Address
    MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001
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