[Resolved]  Mts — PATHETIC CONNECTIVITY & HORRIBLE AFTER SALES SUPPORT

Address:

New Delhi, Delhi

Hi, I HARPREET SINGH ( [protected] ) with full faith in MTS bought two connections ( POST PAID No. [protected] ) & ( PRE PAID No. [protected] ) from LAKSHAY IMPEX, E27, NARAINA VIHAR, NEW DELHI 110028, CONT: [protected]. On 06/09/2014. Firstly problems began with activation process which took about 48 hours instead of promised 12 hours, next shock was with the connectivity...speeds never reach upto .83 mbps as falsely advertised 9.8 mbps. both devices postpaid & prepaid struggle for connectivity when attached to a computer but no connections are found on attaching with an adapter. After requesting the dealer numerous times, they took away both the devices.. after following up them for few days, they said postpaid device has been sent to service centre & prepaid device has been physically damaged, so they sent it back to me simply saying nothing can be done & in 3 days max u'll grt ur postpaid device. Number of times complaining on customer care no. they send a message.. your problem has been solved & complaint has been closed. Again trying to be in touch with the dealer, , , they don't even answer the calls now but still trying endlessly they returned the postpaid device after 22 days apx n it took another two days to get it activated.. Still the same problem with it.. no connectivity on adapter. also i was promised i wont have to pay for postpaid bill, they say some amount has to be paid as they couldn't get full wavier. Now i have two devices that don't work properly, my vodafone 2g connection works much better than mts 3g & filp flop between dealer & coustmer care is causing agony. I WOULD REQUEST AUTHORITIES TO LOOK INTO THE MATTER & GRT THE MATTER RESOLVED ELSE REFUND MY MONEY. Even if that fails, i would be forced to take up the case to TRAI & CONSUMER COURT.