Mts — pathetic service-[protected]

Address:

New Delhi, Delhi

Hi, I have an MTS dongle cum WIFI. Its been more than a year but after 2-3 months I started facing troubles with the speed. I get some KBPS speed and I pay Rs 1120 for the pathetic service which is much below the promised speed. I called customer service atleast 8 months back and I was told that this is a matter of few days which has not ended till now. Now when I called again to tell them that there is no change in teh speed and its lowering day by day so I was shocked with the humorous answer...there is a increase in no.of customers and so we cannot provide good service and also that nothing can be done to make it better. Now is been more than 6 months MTS has not done anything to cater the needs of those additional customers.. may be they are waiting that most of them can voluntary stop using the connection beacuse of low speed rather than MTS taking efforts to keep up the words.