Mts — pathetic services

Address:

Gurgaon, Haryana

I have bought a connection of MTS postpaid 999 plan and Rs1500 for device, first two months speed was Okay, but after then that I was getting speed of 50 to 300 Kbps, not able to watch videos, download movies even taking so much time to open Gmail, I called Mts care for help, they said wait for 3, 4 weeks we are optimizing your are I live in ashok vihar gurgaon, I said okay I will wait, after 3, 4 months I called them they said please wait for 5, 6 more weeks I said I want to talk to your supervisor they put me on hold and hold and hold, then no supervisor available, all resp are like 10th passed boys, what they know is how to say sorry that's it, I called back again asked for supervisor they put me on hold and hold and hold and hold, no supervisor again, ( I think there call center is in village supervisor always in field) I complaint about my internet speed'N" number of time no response always wait for 3, 4 weeks from past 2 months there, reps keep on saying wait for 4, 5 weeks or else you will going to receive waver off on your bill, I said okay, bill date came I asked for waver off, marked a mail to them I got a mail back that you will not gonna get waver, and funny thing I have only used 7 GB out of 40 GB plan, at very first sales guy was like pain in my A** to purchase this, now I am getting Crap in return, even you can't get refund of your device, then today I called them again you know what again same thing wait for 6, 7 weeks:P, even my wife tried to contact them via there chat service which never work, the representative took her number from database and messaged on her whats app" this is sam from MTS " number of same is: [protected] on true caller it was anshul, and the representative saying sorry for inconvenience, I asked for supervisor agin same funny thing no supervisor on the floor he was [censored] outside( sorry for my bad words) I am using this language because of frustration, if you do not pay the bill they will harass you you going to receive recovery calls and mails from do kodi ka advocates, that's why people do not believe on indian brands, STAY AWAY FROM MTS, EVEN DO NOT USE INTERNET IF YOU DON'T HAVE ANY OTHER OPTION BUT STAY AWAY FROM MTS complain number jul/44091