Mts — Payment Discrepancy and VERY POOR CUSTOMER SERVICE

Address:

Gurgaon, Haryana

I have an MTS MBLAZE Device, MTS Data Card number [protected]. I made a payment of Rs 674 through cheque on 28th Nov my payment due date was 3rd Dec .The payment was deducted from my account but apparently MTS never received it .I submitted proof as scan copy of bank statement .MTS reverted saying I need to pay 1336 by 22nd Dec and that they have repeatedly reminded me to make this payment .First and the foremost thing I NEVER received a mail or a text message stating this .Anyhow to avoid any further delay and for quick resolution of the matter I made a payment again on 18th Dec of 1336 through HDFC Bank net banking .The payment got deducted from my account but it did not show up on the MTS account AGAIN! So I called up the customer service for the 7th / 8th time .The Customer service rep told me that the case was CLOSED.I fail to understand how can u close a case / complaint without even resolving the issue ? Now am I at loss and I dont want to lose out any more of my money .I have had enough of running from MTS office to calling to emailing .Extremely disappointment and annoyed with the poorly trained agents and their skill at case resolution .MTS really needs to pay attention to such issues .This was a simple issue now its just blown out of proportion and am of verge of considering alternative options.