Mts — Poor customer / after sales service

Address:

Palakkad, Kerala

Dear Sir This mail is regarding the disconnection of my MTS WIFI bearing #[protected]. Whereas a payment for Rs 2299 was pending due to not responding to my queries. I bought the device from MTS shop in Ottapalam, Palakkad district of Kerala. and I had the opted for the plan of 999rs and later after 3 months requested for plan change. But the Service centre person told me as the plan is changed to 555 or 500. later After a month I got to know the plan not yet changed and still in 999 Rs. When I tried to enquiry for the same the shop was permanently closed as for as my known. I requested Bangalore MTS centre which is located in Jayanagar 5th block for the same, they told me they cannot change the plan as I should got to the shop from where I bought the device, even I tried to contact MTS collection centre in Shoranur, Palakkad District, Kerala for the same. There also no response and I called MTS customer care for the same to enquire but the result is no where changed. Hence I have decided not to pay the bill amount just for the irresponsibility of MTS. After all what I wanted is to change my plan for that none of MTS related customer service people or centres are not interested. Later I got call from the MTS collection centre for the payment of the bill, I told the person I want one of MTS executive to come in front of me for the same. So that I can solve atleast some part of my problem. But rather than Bill payment they were not interested in any other talk. Later as per the assurance from MTS customer care person once the payment will be done they will change my plan. So I paid my balance due with total 2300. Now when I enquired they are intimating my MTS device is permanently closed hence I will not be able to use the device If I have to use service then I should buy a new connection!!!. My question here is now what should I do with MTS device now? All this problem occured just shows how good MTS customer care, after sales division. Requesting to do the needful and sort out my issues regarding disconnection or If re-connection is not possible with change of my plan then request MTS to take back their device. Thanking you Regards Sudeep E [protected]