[Resolved]  Mts — POOR service from the day of activation

Address:

Chennai, Tamil Nadu

From the day of activation(4 January, 2015) of the broadband service, I'm facing lot of problems in using the service. On activation of first day I complained that the speed of the Internet is very slow and I was unable to use the Internet to the customer care representative then I was informed that by next day it will be working fine. Next day also same problem I called customer care again and complained about the issue. They told that concern department will call us. They called me one whole day when I was in my office, so I was unable to pick the call. When I tried to call-back the same number but the call was not allowed from my side. Then I directly went to Ambit It park and what the issue why the service is not good. They told me that there is a problem for that I have to update the software of their product(MblazeUltra Wi-Fi by lava). I returned home and tried to update the software but the update is only available for ZTE and Huavwai products only. I was frustrated about this and called back the customer care and I asked to stop the service and for the refund for the product. They again told me to wait for Monday and they will not refund for the service they are providing. I told them that I no need(cancel) the service and issue a refund. Kindly help in this issue. I'm so frustrated of this issue. Today(29 January, 2015) I called the customer care and asked to stop the service but they told that you have to pay 550Rs. for the usage of the service. From the day of activation the data speed is only 20-30kbps but they told me that the speed will be 14.7mbps for that I already paid 1200Rs. for the product. Now they are forcing me to pay 550Rs. After only they will cancel the service. I was totally frustrated for buying this product.