Mts. Sistema Shyam Teleservices Limited [mts], — Threatening calls, emails, sms towards the payment for the internet dongle [protected], in spite of negotiation and payment

Address:600058
Website:www.mtsindia.in

I have been using the mts data card for internet connection [protected] from the year 2014 and since from the date of issue of connection, i have never been a defaulter for the monthly bill, and the net connectivity was very excellent upto 12/2015.
But from the year of 2016, the internet connectivity became very worse and i could not browse the internet normally.
There was no connectivity to the websites and the net speed was dead slow with frequent disconnections, hence i made series of complaints frequently with reference as detailed below..
1. complaint no. feb/13947 dated :28.2.2016 (closed without action on 01.3.16)
2. complaint no. mar/2250 dated :05.03.2016 (closed without action on 08.3.16)

But all of my complaints was unsolved and closed by the mts customer care with a remark that i have been residing in the high utility zone. since i haven’t got my problems solved, i asked the mts customer care to solve the problem and only after that i would be able to pay the bills,
But without any intimation, i was informed that the mts net connection was disconnected during the month of by 18th march 2016.
But after that i have been receiving frequent sms and calls to pay the outstanding bills, for which i explained that i have placed several complaints stating that the internet connectivity is not usable practically.
Since i was not provided proper internet connectivity, i requested them to waive off the outstanding bill and convert the postpaid connection to prepaid service,
Meanwhile i received a call from mts bill collection team, madurai from the number : [protected] and the person who talked to me informed to pay the outstanding at the earliest, for which i informed him that the internet connectivity was provided to me during the billing period, since i have not utilized the service, i could not pay the outstanding and i also informed that i have placed frequent complaints regarding the above issue.
For that, he replied me to pay a sum of rs.500/- plus rs.300/- totaling 800, so that he would convert my mts connection to a prepaid one.
As per his instruction, i have immediately paid the amount of rs.800/- through online mode on 09.05.2016.
But after receipt of the above payment, the mts official who spoke with me from the number : [protected] has stopped to give response to my call, and even when i call from other number, my call was disconnected soon after providing my datacard number.
I clearly understood that i have been cheated by the mts company bill collection officials, and as such i have made a complaint to mts customer care and narrated the above issue and my complaint was registered with number : [protected]
Afterwards, my complaint was being closed without any solution and intimation, and whenever i call the customer care and enquire the status of my complaint, i was being informed by a fake information that i didn’t picked up the call.
This is very false information and the mts officials are in a motive to cheat me and to threaten me to collect the payments, for non service period.
I have also placed a complaint again duly providing the details of conversation received from the mts collection team phone number : and to take immediate action against concerned officials for also which i haven’t received any reply and all the complaints placed by were closed.
In this regard, i am to inform that, i have not utilized the datacard due to connectivity problems, and also placed clear complaints regarding the above issue, it is against the justice to force me for the payment of bills for improper service.
I have been receiving frequent of threatening sms and emails to pay the bills to avoid legal action against myself. meanwhile i also received a email stating it as a legal notice, (vijai associates advocates, advocates - high court, h. s. mohamed rafi, m. a. m. l., c. k. vijayakumaar, b. sc., b. l., r. perumalraj, b. a. b. l.) and asked me to contact mr, jena, regarding the payment issue to the mobile number :[protected]
On contact with him over phone, i gave my explanation as above and also informed him that the customer care team of mts has sent me a email informing me to pay rs.800/- for which i have denied to pay with the collection team.
He asked me to forward the email to: [protected]@gmail.com, and as such i have sent the email on[protected] at 11.49am.
On receipt of the email, he informed me that, he had forwarded a email to concerned team and soon he would contact me back,
But even after one month i didn’t received any reply, and i am getting legal notice from someother s (veerabadran associates, advocates - high court
K. anand, m. a. b. l., e. c. veerabadran, b. a. b. l., b. praveen, m. l.,
Address: no 31, dev appartment, 1st main road, sasthri nagar, adyar, chennai - 600 020.) and informed me to contact mr. veera, +91-[protected].


When, i contact the above person, he demands me to pay the entire amount or otherwise, i will take legal action.
But, no one answers about the complaints i placed regarding the improper internet connectivity and the previous conversations and email correspondances with mts customer care, collection team, appealate authorities etc.,
I request kindly to take immediate action in this regard and to get the mts connection closed without any charges, since i could not pay the entire amount for the non provided service.
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