Mts Sistema Shyam Teleservices Ltd — MTS Refund Amount

Address:

Chennai, Tamil Nadu

My datacard no is [protected]. After lot of issues, even though I have not used the MTS data card but I have paid all my outstanding amount. MTS has promised that, after I pay the outstanding amount they will be processing the refund amount for my data card Rd.1000/- after many follow up they have confirmed as like my refund has been started and they have asked me to collect the refund amount Rs.1000/- in the below location. MUKESH INTERNATIONAL (MTS Show room) NO.200, Velachery Main Road, Selaiyur, Chennai - 600073, Opp. Alfa School As MTS costumer care people called me on (24th March) and asked me to collect the refund amount from the about said branch, So i have reached them by phone on the same day and have told as i will be coming by next day (Wednesday) for getting refund amount. But when i visit the above said branch on Wednesday the store employee has confirmed that they received the mail confirmation for my refund but the store (in-charge) owner is not ready to give me and he has asked me to come back after 2 days. Hence i have reported the same to the help desk through email and call as well, again they have sent an email to me on yesterday (27th MARCH) still they are saying like even though MTS head office given mail confirmation, he will not provide the refund amount and not getting proper respond. When i call customer care they are also not providing any update or proper respond. Even i have sent an email as well but for that also no respond. When even i call help desk they will say as arranging the call back in 24 hrs but if i wait for 24 days also they wont give the call. It seems for everything we need to fight with them for everything. I am really depressed because of the MTS management, customer care people and the Selaiyur branch in-charge. Please do not close this compliant until i get the refund amount.