MTS / Sistema Shyam TeleServices [SSTL] Customer Care
Sistema Shyam TeleServices Ltd.
Customer satisfaction rating: 3%
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2274
COMPLAINTS

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Sistema Shyam TeleServices Ltd.

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Address
MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4481 2500
(Corp. Office)
18
38

Mobile:
Mobile:
17
24


Additional info
Contact Details

Registered Office

MTS Tower, 3, Amrapali Circle, Vaishali Nagar, Jaipur - 302021, Rajasthan

Delhi
Sistema Shyam TeleServices Limited, A-194, Phase – I, Okhla Industrial Area, New Delhi – 110020

Gujarat
Sistema Shyam TeleServices Limited, 3rd Floor, Block 'C' Office No. 2, The Acropolis Mall, Thaltej Cross Road, S.G. Highway, Ahmedabad - 380054

Karnataka
Sistema Shyam TeleServices Limited, Salarpuria Touchstone, No.15/3, Ground Floor, Outer Ring Road, Varthur Hobli, Bangalore - 5600103

Kerala
Sistema Shyam TeleServices Limited, "Ventura", 3rd & 4th Floor, NH 47 Bye Pass, Anchumana, Edappally, Cochin, Kerala - 682024

Kolkata
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

Rajasthan
Sistema Shyam TeleServices Limited, “Ventura”, 3, MTS Tower, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021

Tamil Nadu
Sistema Shyam TeleServices Limited, AMBIT IT Park, 32 A & B, Industrical Estate, 2nd Floor, Ambattur, Chennai 600 058

Uttar Pradesh (West)
Sistema Shyam TeleServices Limited, 121 Mangal Pandey Nagar, Opposite Central Excise Office, Near CCS University, Meerut - 25005

West Bengal
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

View More Information...

Customer satisfaction rating
3%
Complaints
2274
Responses
217
Resolved
19
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

MTS / Sistema Shyam TeleServices [SSTL] related photos (323)

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MTS / Sistema Shyam TeleServices [SSTL] Customer Care related pictures (323)

MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

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MTS — MTS Data Card

 M.S.Basith on Jul 22, 2016
My mts no: 8925529295

22/07/16 morning 6am i request to activate 5 gb day & night speed booster pack in customer care via phone contact.. but they wrongly activated 5gb night pack.. i contact customer care but they not properly respond... i'm a 5 years mts postpaid customer... if they not respond my complaint next month onwards i will close the connection......
Complaint comments  Read comments Complaint category Telecommunications

MTS — No speed for past 2 month

 danish_akhtar713@yahoo.com on Jul 22, 2016
I have been complaing for a month now about me not getting any speed and i cant even access my emails. Have made several complaints to different advisors in the customer care, promsied call backs everytime but only received call back once and the guy called back did not understand a simple query that my internet connection does not have any speed and after keeping me on hold for 15-20 mins he said he will arrange another call back which never happend. I have intentionally not paid my bill for this month because i want my issue to be resolved. Also, for this month i am not paying my bill since i...
Complaint comments  Read comments Complaint category Internet Services

MTS — Mts mblaze is very slow since 17th july 2016

 abhishek56 on Jul 20, 2016
Hi, i have observed very slow speed on mts datacard in bangalore since 17th july 2016. Called their customer care but they suggested to clear browser cookies and temp files. Their suggestion did not work and the speed us slow for almost 4 days now. Dont know if i am the only one having this problem. I am located in thubarahalli bangalore.

Kindly help....
Complaint comments  Read comments [1]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Data card dongle 9150981070

 SRM 93 on Jul 20, 2016
I have been using the data card since 2014-15 with compromised quality and wrong usage bills. So i finally decided to cancel my service on jan 2016.
Some of reasons are:
-they brought down my data limit from 15gb to 12gb without notifying me.
-many times they have charged excess either in data or billing.
-outages were never fixed on time.
-no detail bills were given when asked on usages.
-after canceling they are asking to return the dongle which i was asked to pay rs.1000/-
-they took 5 days to cancel and sent a bill for rs.480. I told i am not...
Complaint comments  Read comments [2]Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Mts data card complaint

 sripalc on Jul 20, 2016
I have purchase the data card and used for several months and then i stop the data card (internet service) due to poor service. and then i have paid the bill and get the acknowledgement letter from the ambattur (chennai) station. but they made a criminal idea that stop the internet service and didn't deactivate my account so they make a bill of 674 rs and giving torture to pay. since iam from poor family i have to make statement for every money what i spend. since i have the letter they are not believing me. i don't leave my rights. people don't purchase any product from mts is a cheating company....
Complaint comments  Read comments Complaint category Broadband

MTS — Harassing with email/message even after paid the dues after prepaid conversion

 Mahendra Raj k on Jul 18, 2016
Dear team,

I had used MTS dongle '8925954475', i had pathetic service from MTS which doesn't provide signal or speed @ home, i have launched multiple complaints, but no action from MTS. Hence i have converted to Prepaid due to bad services from MTS and to save the investment cost of dongle. I had paid all the outstanding @ MTS store in Tambaram west and got converted to pre-paid on 30/5/2015.

After almost year(from 2016), MTS started claiming i have dues which i need to pay and the bill generated after i converted to prepaid...! Why i'm held liable for even after...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Mblaze 4g wipod device

 maxkanak on Jul 18, 2016
I got your device after confirmation by your store manager that you will get speed at least 3g now speed is no where my 2g connection is far better than your device. I just want to know that was just loot on me by your side or this is your policy to make fake promises for the money.

I am highly dissatisfied and i know you won't provide even your customer care services are fake all fake promises.

You won't develop like this....
Complaint comments  Read comments Complaint category Broadband

MTS — Mts data card activation

 Chetanya Singh on Jul 17, 2016
Sir we have taken the mts data card on 6th july 2016 and were confirmed by mr vikram that we would get activation in 2 hrs but it was not done after that the he gave his number 8470017933 he is not picking the phone after that. he also gave us the number of his senior mr varun gupta-8470935359 . even he is also not picking up the phone . then we are complaining from that day till today to customer care-9136955955 but they are just giving us hopes and it has been that half month has gone please take action against the company please before the situation becomes grim we are wating fro your reply iam...
Complaint comments  Read comments Complaint category Laptops / Notebooks

MTS / Sistema Shyam TeleServices [SSTL] — Mts mblaze postpaid

 Debayan Chakraborty on Jul 17, 2016
I have been using the mts mblaze postpaid dongle for 1 year till june, 2105. After which i repeatedly told the customer care to cancel and deactivate my account.

I went to netherlands for my higher studies in august and had no idea that even after paying all my bills and requesting for deactivation, they still didn't deactivate my account and sent another bill for november 2015 for the amount rs.114.

I did not notice this email until yesterday when i received two legal notice that i have not paid the bill for november which is overdue.

I have paid the...
Complaint comments  Read comments Complaint category Broadband

MTS — MTS Phone

 Sanjana Paruthi on Jul 16, 2016
Dear sir

I want to complaint about ms. Pooja rathore. She called me and said that i am calling from tees hazari court and said you have not paid the bill of rs 1192/-. I called many times and said please cut the connection but they dis not. Every time they said they will just pay the bill of this month.
Even my usage was zero. She was threatening that she will destroy the future.
Kindly do the needful, even i paid the bill but i have paid the same forcefully....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

MTS — Still receiving bill after 3 months of disconnection

 BubeshLS on Jul 15, 2016
I bought mts post paid data connection (8645868718) on march 2015 and was using the connection till march 2016.Initially the connection speed was good and later from apr 2015, it reduced from 1mbps to 50 kbps, it was raised with mts team on 4 apr 2015 and no action was taken. Later i was told from the team new tower will be installed later it would be corrected. But never happened. So thought of disconnecting on march 2016, so stopped using the connection and informed to customer care and they told they will consider for disconnection. But it was not happened and got bill continuously which i was...
Complaint comments  Read comments [1]Complaint category Broadband

Mts. Sistema Shyam Teleservices Limited [mts], — Threatening calls, emails, sms towards the payment for the internet dongle 8925332640, in spite of negotiation and payment

 arunachalam1979 on Jul 15, 2016
I have been using the mts data card for internet connection 8925332640 from the year 2014 and since from the date of issue of connection, i have never been a defaulter for the monthly bill, and the net connectivity was very excellent upto 12/2015.
But from the year of 2016, the internet connectivity became very worse and i could not browse the internet normally.
There was no connectivity to the websites and the net speed was dead slow with frequent disconnections, hence i made series of complaints frequently with reference as detailed below..
1. complaint no. feb/13947 dated...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Replacing a battery & data cable

 kishor08 on Jul 14, 2016
Hi
My name is kishor kale. i was give a buttery and data cable to replacing in 15 may 2016 from pune my order no is-mh pun sstl 145. my mobile is in warranty card so i replace this but, any buddy cant given a replay about that i calling to customer care 5 time but they say wait if within 2 days my order is not receiving then i will complaint in consumer court.
Thank you....
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS — Scam in billing

 Bala Murugan1 on Jul 14, 2016
MTS is cheating me for past 3 months billing. I mailed them to disconnect my line 3 months back but they continue to send bill and also they were telling me that i used some data's. Once i called customer service they were told that discontinuation of line should be raised by calling customer service only not through email so and then I asked the same representative to raise the discontinuation of line and he also confirmed. Later on again i received bills from the fraud company and they told they will file complaint against me. Since I am in out of station I don't want to waste my time on travelling...
Complaint comments  Read comments Complaint category Internet Services

MTS — Mts data card - dongle - postpaid

 kssri2001 on Jul 12, 2016
Respected sir,

I had used mts internet connection for few months by purchasing mts homespot wi-fi for rs.1399/-. the connectivity was very poor from day one and many days, it didn't work completely. also they were charging additional amount of rs.33/- every month along with the rs.999/- plan is unfair and also was not communicated by the executive while taking the connection in august 2015. as per trai, no service provider to charge additional amount for using different websites/ url. also billing for the unused period (01.02.2016- 29.02.2016) that was communicated well before on...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS — Mts mblaze | slow internet speed

 Nikhil Sharma on Jul 11, 2016
I am continuously facing speed related issues on my number:8104752634 entire days from past 2-3 months.
I have complained about 3-4 times for the same, but complaint gets closed due to no reason.
I have tried cleaning temp files, recent histories and prefetch files but none of them worked.
I have tested my speed both on speedtest.Net and trai my speed app, and the downloading speed is showing 0.40mbps, and upload speed 0.43 mbps.
Please help me in this regard....
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Mblaze: false promise of money back guarantee

 sujansa on Jul 9, 2016
I got a call from mts +91 9620276945 asking me to try the mts 3g+ dongle with promise of refund if i don't get good speed (at least 3 mbps). i explained to him that i've already tried two years ago and it didn't work and i got my money back only after a lot of struggle. he said things have changed now and the network coverage has increased due of partnership with reliance. i still didn't want to take it but he convinced me to try (as of now there is no internet service in my area other than airtel 3g). i said i would take it only if the promise of refund in written form was included with the dongle....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

MTSindia — Unauthorized billing and threat calls

 abhinav999 on Jul 8, 2016
MTS barred my services for month of May and i received three messages for the same. reasons remained unknown but i was happy as there services were pathetic and expensive. i paid my previous month due and asked them to deactivate my services. But after a month i got a bill for Rs 1068 for month of May. for services that i did not use.
after sending them n number of messages and talking to n number of their executives i came to know that all they want is your money and they refused to respond to the messages that showed that my services were barred.
On asking them to send me an itemised...
Complaint comments  Read comments Complaint category Internet Services

MTS — Speed and connectivity problem

 ayushi garg on Jul 6, 2016
My data card no is 9152181637 . i have recharged 999 pack on 29 june and from that day speed and connectivity problem are coming . i am complaining daily from past 1 week nd no response is coming from the company . kindly resolve my problem ....
Complaint comments  Read comments Complaint category Internet Services

MTS — MTS data card refund

 Balaji Damodaran on Jul 6, 2016
I ordered an mts data card (8643975766) on june 21st; although i had doubts about the connectivity and signal strength in my area (thirumudivakkam, chennai), the sales person assured me that the signal strength is good in my area and he already sold many connections there. believing his words i purchased the data card after paying inr 1500 + inr 100 for activation charges.
As promised the data card was activated the next day and i discovered the speed was around 40-50 kbps as against the promised "up to 9.8 mbps"
I complained with mts customer support and they sent a service engineer,...
Complaint comments  Read comments Complaint category Mobile Service Providers

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