MTS / Sistema Shyam TeleServices [SSTL] Customer Care
Sistema Shyam TeleServices Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
2364
COMPLAINTS

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Sistema Shyam TeleServices Ltd.

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Address
MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4481 2500
(Corp. Office)
21
47

Mobile:
Mobile:
24
31

Fax:
Fax:
+91 91 3736 6366
+91 91 3716 6166
+91 12 1260 4656

Additional info
Contact Details

Registered Office

MTS Tower, 3, Amrapali Circle, Vaishali Nagar, Jaipur - 302021, Rajasthan

Delhi
Sistema Shyam TeleServices Limited, A-194, Phase – I, Okhla Industrial Area, New Delhi – 110020

Gujarat
Sistema Shyam TeleServices Limited, 3rd Floor, Block 'C' Office No. 2, The Acropolis Mall, Thaltej Cross Road, S.G. Highway, Ahmedabad - 380054

Karnataka
Sistema Shyam TeleServices Limited, Salarpuria Touchstone, No.15/3, Ground Floor, Outer Ring Road, Varthur Hobli, Bangalore - 5600103

Kerala
Sistema Shyam TeleServices Limited, "Ventura", 3rd & 4th Floor, NH 47 Bye Pass, Anchumana, Edappally, Cochin, Kerala - 682024

Kolkata
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

Rajasthan
Sistema Shyam TeleServices Limited, “Ventura”, 3, MTS Tower, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021

Tamil Nadu
Sistema Shyam TeleServices Limited, AMBIT IT Park, 32 A & B, Industrical Estate, 2nd Floor, Ambattur, Chennai 600 058

Uttar Pradesh (West)
Sistema Shyam TeleServices Limited, 121 Mangal Pandey Nagar, Opposite Central Excise Office, Near CCS University, Meerut - 25005

West Bengal
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

View More Information...

Customer satisfaction rating
3%
Complaints
2364
Pending
217
Resolved
19
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

MTS / Sistema Shyam TeleServices [SSTL] related photos (333)

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MTS / Sistema Shyam TeleServices [SSTL] Customer Care related pictures (333)

MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

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MTS / Sistema Shyam TeleServices [SSTL] — Pathetic Internet Service and Horrible Customer Care experience

 vinay k sharma on Dec 10, 2016
Dear Team,

I am a consumer of "Reliance Wi-Pod" Powered by MTS 3GPLUS NETWORK since June 2016. My Datacard number is 8432922794

Product Features are:
Download Speed of up to 14.7 Mbps
Upload Speed of up to 5.7 Mbps

Complaint 1. Pathetic Network Speed

I contacted customer care for this concern and informed them that I have never got a downloading speed more than 150 Kbps. Net surfing speed doesn't even compete 2G internet.

I was advised that there is some temporary technical and network glitch going on and they...
Complaint comments  Read comments Complaint category Internet Services

Mts — Mts mblaze netsetter

 jopz on Dec 9, 2016
Hello, i have brought an MTS Mblaze net setter. In the beginning i had enough range and sufficent speed. But 1 year later my range got down and my speed has decreased. I recharged my datacard, but i couldnt use it due to the unavailablilty of internet. I raised a complaint. I think they just ignored it. So i thought why should i waste my money. Anyway 1 week before i got a message that they improved the coverage. So i recharged on 7-12-16 night for Rs. 96. It is a one day offer. I plugged my device thought of using it. The condition is worst now. It is not even getting connected. I call for customer...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Regarding cancellation of MTS data connection(postpaid)

 SowmyaGowda on Dec 8, 2016
Hi,

Myself sowmya...am using mts mblaze dongel from past 2yrs...last month my dongel was dead...i paid full bil and then i deactivated the same...I got a cal from mts people for free replacement of dongle but i have not agreed...but they have activated the same with out informing me...i have not got msg also after activation now i got bil and they were asking me to pay bil...mts people are telling we have given replacement...but we have not received any replacement...this s the issue am faceing from last month...

I given complaint also but not yet resolved am getting...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Threatening sms of legal consequences

 nelson_wa on Dec 5, 2016
I am a Loyal customer of MTS Mblaze user from past 2 years, In recent times I get annoying sms's and reminders more than 5 to 6 sms's from MTS, which irritates me and even after paying the bill for 2 to 3 days of bill payment, I get call from MTS CSR to pay the bill, how many times should I need to pay it??? Is their system not aware of who is paying or not paying.
This annoying me moved a step ahead by sending threatening sms even after paying the bill, I agree that due to some unavoidable circumstances I could not make the payment on date and only missed it by 2 days, how can a company...
Complaint comments  Read comments Complaint category Broadband

Mts — Requesting Deactivation of Mblaze No: 8645811046

 Arunk5729 on Dec 3, 2016
I received a call from a person claiming himself that he is an advocate from delhi court. Saying that there has been a complaint filed against my name by MTS Mblaze for an outstanding bill payment of Rs.1442/-. I paid the bill Ref No>.1283270711. I request you to action against such fraudulent companies. I request you an deactivation of my Data card No. 8645811046...
Complaint comments  Read comments Complaint category Internet Services

Mts — Internet Dongle

 gdinesh2002 on Nov 30, 2016
Dear Sir/Madam, I was using MTS dongle for 3G internet data from last 1.5 years appx. I called MTS customer care to stop providing me further service 3- 4 months back. They asked me not to surrender and take any other plan. I took lower amount plan but again i decided not to use it further as it was not useful to me. I called again to customer care 2-3 times for surrendering the service but every time they told me not to surrender and asked reason for surrendering the service. I told them stop the service immediately so that i can pay the outstanding dues until the period i have used the service....
Complaint comments  Read comments Complaint category Telecommunications

Mts — They never resolved my .38kbps speed issue.Now asking to pay the bill.

 vmmc on Nov 29, 2016
Even after numerous calls nobody never resolved my problem. when i raised a ticket for complaint. they close without solving it. they call from random mobile numbers. they will ask me to check the speed. but i never got the full speed. i kept quiet for 6 months. i got irritated and felt cheated by MTS customercare people. i called up and told them to disconnect the line if they cant fix the speed issue.

Atleast i can consider if the speed is half or 1/3 of the promised for the account. but the speed i get is just .38kbps
if i call up continuously they will ask me to check the...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — About balance deduction

 Saikat790235 on Nov 29, 2016
Every month MTS cut my balance with out any reason. Yesterday cut my balance RS.10 and today also cut my balance RS.10 and customer care said that I have download wallpaper. Weather I use 4G connection then why I download wallpaper from MTS?previous month they said that it would be never happen bt this month it happen twice.please solve the problem as soon as possible....
Complaint comments  Read comments Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — Mts mblaze frauds and payment issue

 Aj_k_1990 on Nov 28, 2016
Hello mts

An mts custmer service agent who called for the due payment in september, i have advised her to cancel the bill generation as i have stopped using the mts dongle due to its incompetence to fulfill the data speed needs in my area.

There were several instances when i reached the mts customer care and the stores for data speed related issues and it was never resolved.

Mts falsely stated the speed of the connection and it didn't work satisfactorily at all during the tenure.

I think that the service and connection of the mts is the...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Irresponsible customer care lady

 DrJayan P Nair on Nov 26, 2016
Customer care lady from Kerala named Ms.Litty was arrogant to recharge my account even after i revealed my number, E-mail id, My date of birth, My mode of bill payment.I am using Mts for past 1 year and this is the first time i am getti ng such a ridiculous act from your side.I myself is a doctor who use your service a lot for my proffession. Even after explaining that, She was so rude to me telling that i need to answer all of her question.Now i am thinking to Quit MTS and opting for some other good network.Please advise her not to boseover your customers
I think Being a reputed firm you...
Complaint comments  Read comments [1]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Mts dongle not working, no refund as well

 Sannu1707 on Nov 19, 2016
I have purchased dongle from mts no 8694880424 but it's not working from the day due to no network... Inspite of raising multiple complaints no response.without attending closing the tickets.
I need my refund.

I gave multiple complaints in customer care for assistance none of them responded and they will close the tickets without response.
And I have visited showrooms also ..but no use...seeking for your help...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Fake call — mts / sistema shyam teleservices [sstl]

 Tirumala Kishore R on Nov 17, 2016
Sir,

today, I got a call from 9136899276 on 16/11/2016 and the call was made by a men and lady.

She has called me to know my debit card details. She said this call is for issuing the new ICICI card. She is asking me whether i m using visa card or master card. The call was made by a lady and she said she is speaking from bank of ICICI BANK head office.

I would like to request you the authority to take the necessary action against this caller.

Kishore...
Complaint comments  Read comments [1]Complaint category Banks

Mts — Mts postpaid internet connection/ extortion despite not giving service by mts, not responding to calls, threats, continuing harassments

 KJPeter on Nov 15, 2016
This refers to a postpaid data connection no. 8459973905 in my name taken about a year back. This connection was a 5 gb per month daytime data + 5 gb night data package. During those days i was working from my home on developing content for a private website. I used to work 4-5 hours per day using the connection. (For the type of work i do my past experience before taking mts connection was that i consume 3gb pre-paid data per month). With mts my billing cycle starts from 16th of the month to 15th of next month.

During the days i worked from home i used to get sms/e-mail message from...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Threatening calls for bill payment

 Muralidharan Gopalan on Nov 13, 2016
Hello,

Myself Muralidharan Gopalan just want to make clear to you I have not used the MTS internet service for the past 3-4 months and my usage is Nil.

But couple of months back i got a threatening call from MTS representative in most inappropriate language to pay bill for which i not used internet
Then to finish I paid 1200 RS and asked to disconnect the services as i am not using MTS connection anymore.

Again this month i got Bill for 2400 and getting threatening calls again from MTS to pay the bill but this time i will never ever pay single...
Complaint comments  Read comments Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Regarding data card service

 P Shanmugasundaram on Nov 8, 2016
Dear sir,

This is shanmugasundaram p and i am writing this mail about how i cheated by mts. i bought my mts data card (8644950876) before 1 year. they showed me demo at my home located at coimbatore, ramanathapuram. now i changed my home near to my old address less than 1km. but i don't get proper coverage over there when i complaint about it, they said due to data traffic you won't get speed like that and they include we will responsible for data speed at demo showed address only.

But in their website http://www.mtsindia.in/coveragelocator/ they covered my area for...
Complaint comments  Read comments [1]Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — Harassment calls

 HQ on Nov 5, 2016
Hello team,

I had purchased a data card from you and also had made payments for first 3 months. later on there were issues with network and I made complaints to your customer care. Those were not addressed so I stopped using it.

Now someone claiming from MTS calling me to pay the bill or face legal action. whats wrong with MTS, When i was using your service I did make regular payments since I have stopped using it because of poor network and service i don't think i should be penalised.

I still have your device safe and secured. i am ready to settle it...
Complaint comments  Read comments [1]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Deactivate my mts postpaid plan.

 sandeshajnalli on Nov 4, 2016
Deactivate my mts post paid plan.my datacard number is 9142970604.i wrote to customer care 3 days back.i called customer care 3-4 times also and every time they are giving me different options.i just want to cancel it. don't want to waste my money even when am not using it.this November month I have not used and i told customer care people to not to charge for November month and even then I am being charge.kindly cancel my account.Thank you.
Sandesh....
Complaint comments  Read comments [1]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Disconnects every time when logged in.

 shekhar123@# on Nov 3, 2016
My phone automatically gets disconnects after sometime when logged in. I am using iPhone 6 and when i am using the wifi then suddenly after sometime it gets disconnects. I issued a complaint but there was no response of it. The customers care guys said he'll call after sometime but there was no response of that guy. The number of mts mblaze is 9152836365....
Complaint comments  Read comments Complaint category Broadband

MTSindia — Mblaze

 Dhanesh S Nair on Nov 1, 2016
I bought mts wifi mblaze last week with rs680 plan prepaid but every day in the evening time like right now i get extremely slow speed. Even simple web pages take a long time to open. I called customer care and was told that they have noted my complaint and will do something about it. Now i got to know from someone who lives near by that they also get slow speed during evening times. Is there something i can do at my end to help the situation?...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — MTS MBLAZE close connection

 Mohammed Abuthahir on Oct 21, 2016
My postpaid connection number is 8645832092. I have informed to close this connection 3 months before. Still it is not done and I got a call stating legal notice and they asked me to pay extra bill of Rs 2312 for which I have not used at all. I lost my datacard too now. This is really ridiculous that still the connection is active. I guess they may ask me again to pay some money....
Complaint comments  Read comments [1]Complaint category Internet Services

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