MTS / Sistema Shyam TeleServices [SSTL] Customer Care

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Sistema Shyam TeleServices Ltd.

MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
+91 12 4481 2500 (Corp. Office)
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7
25
Mobile:
+91 91 4515 5155
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9
7
Fax:
+91 91 3736 6366
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+91 91 3716 6166
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+91 12 1260 4656
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Contact Details

Registered Office

MTS Tower, 3, Amrapali Circle, Vaishali Nagar, Jaipur - 302021, Rajasthan

Delhi
Sistema Shyam TeleServices Limited, A-194, Phase – I, Okhla Industrial Area, New Delhi – 110020

Gujarat
Sistema Shyam TeleServices Limited, 3rd Floor, Block 'C' Office No. 2, The Acropolis Mall, Thaltej Cross Road, S.G. Highway, Ahmedabad - 380054
View More Information...
Satisfactory Rating
3%
Complaints
2090
Responses
217
Resolved
17
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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MTS / Sistema Shyam TeleServices [SSTL] related photos (295)

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MTS / Sistema Shyam TeleServices [SSTL] Customer Care related pictures (295)

MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

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MTS — Internet services in gurgaon sector 21

 abhishekmishra16 on Feb 11, 2016
I purchased a new MTS Dongle with Rs 599 to plan of 5 GB night +5 GB Day high speed 3 g data. when i started using it, it gave high speed for a week and i hardly used about 4 gb of data in the month and was charged Rs 420 on a prorata basis, but it hardly works now. i complained bout thrice for the same issue to customer care but the dongle hardly gives me 2g speed and mostly it wont even connect to the internet. When i complain i get a response that since the number of customers have increased in your area the speed has gone down and it would take 5-6 weeks to get this fixed. and this comment is...
Complaint comments  Read comments Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Speed issue

 MayurPonkiya on Feb 10, 2016
Hi,

This is my complaints for MTS blaze data card with lots of disappointment for their kind of service.

Unfortunately I do have purchased MTS data-card with below details before 6 months and having Postpaid 3G plan for it with MTS.

Name: Mayur T. Ponkiya
MTS No: 9137395957
Plan: 3G Postpaid

Actually I'm here with my complain for not getting 3G speed which I supposed to have and it's kind of below 1G speed. You can refer the attached screenshots for your reference.

In addition, below were the complain numbers...
Complaint comments  Read comments Complaint category Products & Services

MTS / Sistema Shyam TeleServices [SSTL] — No speed and customer service gives no proper response

 Amishel on Feb 10, 2016
I have purchased a new MTS connection on Jan 7th Jan 2016 with MTS MBlaze with prepaid plan 599.

Since the date of activation, no 3G speed is provided. The max download speed is about 0.5 - 0.8Mbps where as the upload speed is 0.4-0.5Mbps. I have given a complaint on the same around Jan 10 and they updated me that they will resolve it in a two weeks time as they are doing some update works on the tower.

On 16Jan when their service rep contacted me, I have raised another complaint that the issue is still not resolved and Jan 18th, they called me and updated, the issue...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Unauthorised bill claim

 asonu6 on Feb 10, 2016
Dear Sir,

My Name is Abhishek and I had procured a post paid MTS Dongle (8459995653) for the use but due to bad service asked the customer care executive to close it and send any executive to pick it back. BUt they neither closed it nor picked and send a bill of with legal notice of non payment of amount Rs. 2355. For Which I Made the Payment and closed the connection, dated 18 Jan-2016, But Now again I am getting a call that i have to pay Rs. 103 as closure charges. And this was not done with transparency during selling of dongle. Due to this, I am getting regular call from MTS...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Mts wifi mblaze

 vinayak.tejpal on Feb 9, 2016
Hi
on 1st of feb i buy MTS wifi contact no. os MTS is 8459549378
since activation i am get problem not network wifi not working
What device I got from you end it was not working ( defaulted )

2. After 2 day I got new device after long follow up with your customer care

3. Now big issues sales representative confirm me you will get 2 mbps speed ( wrong commitment I got only 97 kb )

4. Again 60 time compliant I got 1 call
5. Then MTS engineer visit my home place ( he checked no convective )

Please it’s my humble...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Mts service and behaviour

 vineet12333 on Feb 9, 2016
9582057927 and 9873095358


Firstly they provide the worst service as he said while selling their connection. Data card was not started after 10 days even. and when it started speed was very very slow. so i just bought another connection from another company. and that time bill was 630. even i didn't use their connection still they accused the bill amount and started to call me and my family and were using extremely bad languages. after 15 day they called me from above mentioned number. both number was driven by girls and they told that they are speaking from Tees Hazari Court...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Fraud company

 vimivimi on Feb 9, 2016
I used mts data card no 892581992., i lost my data card on september ., and in foem immdiatly to mts customer care to block the no ., but they told me that need make a payment to block the number., this is the first itme i heard like this ., AND THEN I SAID OK AND I CLEAR THE PAYMENT ON 6/11/2015 TO YHE MTS COLLECTION AGENT AND I GAVE REQUEST LETTER TO CLOSE THE CONNECTION ., AND HE IS ALSO ACCEPT AND HE RIGHT ON THE BILL ITS FOR CLOSING.,

BUT HE IS NOT DO HIS JOB CORRECTLT., THEN AGIN I RECEIVED THE BILL ., AND I SENT SEVERAL MAIL TO CUSTOMER CARE ., BUT ALL MAIL HAVING SAME REPLY...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — I'm complaining about the irrespective charges

 Karthigad on Feb 8, 2016
This is Karthiga here
My Mts data card # 8925383876
This is inform I have raised lots of complaint against my network issue and I spoke wit lots of agents from Mts
None tried to rectify the issue
Disconnection request was given after clearing my outstanding
A lady from retention called me to convience to use the service
Then I tried to use the service m it was no use and I did wasted hell lots of money paying the bill
There was a unprofessional call from collection agents asking for payment
Few days back I contacted ur agent since I received...
Complaint comments  Read comments Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — Unknown network error

 palani1975 on Feb 8, 2016
Yesterday during downloading 1.7gb size file, when reaching 1.2gb size after 3 hours download stopped due to unknown network error . This causes my paid data size 1.2 gb loss . Can this message helps me to get my lost data back ....
Complaint comments  Read comments Complaint category Sports & Recreation

MTS / Sistema Shyam TeleServices [SSTL] — Customer harassment and violating indian laws

 sivachandran9272 on Feb 7, 2016
Respected Sir/Madam,

I had used MTS internet connection till june 2014 and cleared all the billing to their repesentative collection agent in Maduravoyal, chennai.

However after a couple of months on the name of consumer court judge some people call me and from different numbers and told me that he is calling from Delhi high court and he is Court officials, a case was registered against me so i need to come to Delhi court and gave me some case number. Threatening in the name of Court official and faking his identity is against our laws.

any how on dispute...
Complaint comments  Read comments Complaint category Broadband

Mts Data Recharge — Recharge failed and money deducted

 Mary Priyadharsni on Feb 6, 2016
I have tried to do a recharge of my mts data card. - 8925174988 on 06/02/2014 FOR RS. 399.00 .

bur recharge failed and amount also deducted from my axis mastercard debit card

so i want draw attation of my mts and rechargeitnow.com and also return the money as soon as possible RS. 399.00 .

EMAIL- marysamikannu@gmail.com...
Complaint comments  Read comments Complaint category Banks

MTS / Sistema Shyam TeleServices [SSTL] — Disconnection of datacard

 Anonymous77 on Feb 6, 2016
I had submitted a request to disconnect my datacard on 25 Jan 2016. But, after paying final outstanding amount on 25 Jan, and receiving confirmation via email that my datacard will be disconnected, these people have gone ahead and activated my account and are now stating that the bill has to be paid to deactivate once again.

Pathetic customer service, even worse complaints management.

The entire team is useless and lying on top of it to get more money from customer.

Till date, no action has been taken to disconnect my datacard and I am being billed after...
Complaint comments  Read comments Complaint category Unauthorized charges

MTS / Sistema Shyam TeleServices [SSTL] — Reminder of due

 NileshRaval on Feb 5, 2016
Sir,

Myself NILESH RAVAL service No 9137219128 from RAJKOT

I reference to my payment due of the above mentioned No I would like to inform you that I already paid the amount of Rs. 1485 to your MTS store named NET IKON on Dr. yagnik road, RAJKOT Bill No 8623 with the closer application of my MTS dongle. The person sitting at end, had confirmed the same and assured of the closer of my a/c in good faith.

Then after I received a call from the company also for the improvement of the service and requested me to restart my services also.

I was...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Full amount paid still getting threatening message from mts

 BharatSingh005 on Feb 5, 2016
Hi,

I have closed my MTS connection long back. They have taken weeks time to close the connection from date of closing request and for that also they have charged. Still I have cleared the amount 13 days back. There is on Manager by name Mr. Raghavendra from whom I have received mail to clear the amount, after clearing the amount at Sistema Shyam TeleServices, I reverted him back to stop sending messages. But still no change and whenever m calling them they will say amount still not paid....
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Have not deactivated the mts connection in spite of paying all bills and surrendering the device.

 DeepashreeKS on Feb 4, 2016
I had asked for deactivation of my two MTS connections ( MTS number : 8453192257 and 8453192157) on 18th of November 2011. I had surrendered both the devices and paid the outstanding bills also. I have all the receipts with me and also a letter from MTS executive that all the dues are settled.

I have sent all the receipts to MTS customer service support and sent an email to MTS CEO. But nothing worked. Still my connections are not deactivated.

From past 5 years MTS is continuously sending me notices and messages for non payment of bills. I have even sent the bill payment...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Refund of payment not received

 Mehak Miglani on Feb 4, 2016
I had made a payment of Rs 700 to MTS india through their website www.mtsindia.in on . Trasaction Date: 19-Nov-2015 03:06 PM. Transaction id : 552309968. MTS number 8459934656. I was told the next day that since the payment was not received in my account I should make the payment again and the previous payment would be returned to my account within 7 working days. I made the payment again on 25-Nov-2015, which was successfully received . However, the refund of Transaction id: 552309968 has still not been made, despite repeated emails and phone calls to consumer complaints. I have been told now that...
Complaint comments  Read comments Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — Non responding and non reachable nodal officer

 VISGWGSI on Feb 3, 2016
I bought MTS connection (9137993772) for internet services. Initially MTS provided committed services and I was regularly paying all the bill but within few months I was facing speed issue which was confirmed by technical team of MTS and they failed to give the timeline for the resolution. During this period I visited the MTS outlet and MTS representative confirmed that in my area recently many connections are given. As per my limited knowledge of this business I understood that this has increased the load and speed was getting divided into increased users hence I asked for specific timeline.
Complaint comments  Read comments Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — MTS device activation

 Sriraman Mahadevan on Feb 3, 2016
Till now I haven't got any response for the return/surrender of MTS device.
The new MTS connection number provided to me is : 8644981252
I am getting calls from MTS team from Friday(29th) for the activation of device (8 days later). I have clearly said them not to activate my device since I don't want to use it anymore.
On 27th January 2016 I spoke with floor supervisor (Vijay) stating that my ID proof was not clear (RTO sign on Driving License is blurry). He asked for clear ID proof which I haven't provided till now.
But then I am getting follow up calls for activation...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — 3 reasons why you should not take mts dongle and i am disappointed

 chat2amit on Jan 31, 2016
- mts dongle (I have experience of using it in delhi-ncr and chandigarh/ haryana and punjab)
- - mts has extremely poor speeds in delhi ncr, haryana, punjab and chandigarh and i believe it si same in entire country.
- second reason they will charge you high smartly by putting you on very poor speed saying that you have exhausted your limits, a nd then customers are not given and transparency and customers cannot prove anything..
You may be tempted like me to take mts dongle, but even for a small usage of 3-4 days, you will get a below message from mts : like i received on day...
Complaint comments  Read comments Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — Network not working

 rajavelu on Jan 29, 2016
Sir I have subscribed for post paid mts india data connection on 25/10/2915 No 8644909619.I am in the monthly plan of Rs 599/Rs 687 with tax.I have paid Rs 1300 for data card.From the begining the net work was not working properly.I have madeseveral complaints.all gone in waste of time, Finally I requsted to change my plan to prepaid.The CC asked me to clear the outstanding bills to local outlet Maduravoyal, Chennai.I have made payment of Rs 686 on 12/01/16 and given all my documents to change pre paid . I have paid Rs 200 for conversion bill no 6960 dt 12/01/16.now the problem is, the retail outlet...
Complaint comments  Read comments Complaint category Broadband

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