MTS / Sistema Shyam TeleServices [SSTL] Customer Care
Sistema Shyam TeleServices Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
2300
COMPLAINTS

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Sistema Shyam TeleServices Ltd.

TwitterFacebookLinkedInGoogle+Youtube
Address
MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4481 2500
(Corp. Office)
18
41

Mobile:
Mobile:
18
26

Fax:
Fax:
+91 91 3736 6366
+91 91 3716 6166
+91 12 1260 4656

Additional info
Contact Details

Registered Office

MTS Tower, 3, Amrapali Circle, Vaishali Nagar, Jaipur - 302021, Rajasthan

Delhi
Sistema Shyam TeleServices Limited, A-194, Phase – I, Okhla Industrial Area, New Delhi – 110020

Gujarat
Sistema Shyam TeleServices Limited, 3rd Floor, Block 'C' Office No. 2, The Acropolis Mall, Thaltej Cross Road, S.G. Highway, Ahmedabad - 380054

Karnataka
Sistema Shyam TeleServices Limited, Salarpuria Touchstone, No.15/3, Ground Floor, Outer Ring Road, Varthur Hobli, Bangalore - 5600103

Kerala
Sistema Shyam TeleServices Limited, "Ventura", 3rd & 4th Floor, NH 47 Bye Pass, Anchumana, Edappally, Cochin, Kerala - 682024

Kolkata
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

Rajasthan
Sistema Shyam TeleServices Limited, “Ventura”, 3, MTS Tower, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021

Tamil Nadu
Sistema Shyam TeleServices Limited, AMBIT IT Park, 32 A & B, Industrical Estate, 2nd Floor, Ambattur, Chennai 600 058

Uttar Pradesh (West)
Sistema Shyam TeleServices Limited, 121 Mangal Pandey Nagar, Opposite Central Excise Office, Near CCS University, Meerut - 25005

West Bengal
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

View More Information...

Customer satisfaction rating
3%
Complaints
2300
Pending
217
Resolved
19
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

MTS / Sistema Shyam TeleServices [SSTL] related photos (326)

Complaints with pictures are more trusted and informative    View all

MTS / Sistema Shyam TeleServices [SSTL] Customer Care related pictures (326)

MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

Sort by:

Mts — Bills for no service and constant threats by MTS

 AnupamRawat on Aug 22, 2016
Dear sir/ Madam

I have been constantly troubled and tortured by MTS brand with "Systema Shyam TeleServices Limited (SSTL) for my subscription 2004605881 learning MDN no. 9142635461 where the party is constantly asking for a due amount Rs. 680 and time and again threatening for taking legal actions.

While I was in Kochi I bought this MTS device from this service provider and ever since I had faced multiple issues regarding connectivity to them. Many service requests were initiated for the same and still the service was pathetic.

I asked for a service disconnection...
Complaint comments  Read comments Complaint category Other

MTS / Sistema Shyam TeleServices [SSTL] — Mts mblaze cancellation

 Moses Pradeep G on Aug 20, 2016
Mts mblaze : 8644938408

Mobile : 9884689227

I was promised for upto 9mbps speed when this was sold to me and i only getting someting close to 1mbps,. I raised a complaint to customer support and they said if i am getting 1mbps speed it is a good speed and rejected my concern,. But this was getting worst day by day and i was only getting 500 to 700kbps, i again raised complaint and this time they accepted it and even resolved the issue, but i ended up getting only 1mbps nothing more than that, every month i get a call from mts forcing me to top up even though i tell...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Unusage bill

 amarnath pandya on Aug 19, 2016
Hi i am amar my mts number is 8645824124 i have not use my mts from past six months last time also they forced me to pay 2700 i paid but this i m not going to pay single money for the un usage bill i tried of complaining to mts but no use of it only keep on torturing for bill payment.

Hereby i declared i will not pay any amount kindly cancel the same...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Mblaze data card validity expires before the given date

 NargisK on Aug 19, 2016
I am using mblaze modem with data card number (8647851394). They gave me offer that if i recharge within the expiry date my balance would be carry forwarded. The expiry date of my balance was showing august 5th 2016. When i opened my laptop to recharge on the same day it was showing the balance is zero. I had around 6 gb of data. When i called up customer service they said that the balance expired on 4th of august. When i asked them if balance expired on 4th why was it showing 5th, they said 5th august means till 4th august 11.59 pm. This is really ridiculous. How can 5th august mean till 4th august...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Regarding payments for the post-paid services to 9137134709 of m/s. sistema shyam teleservices limited.

 Abhishek Anand Singh on Aug 17, 2016
I got transferred from ahmedabad to a different region of the country and i had requested the mts team to disconnect my services on 09-04-2016 which was not disconnected by them stating a technical fault at that point of time and was assured the same will be done in another 48 working hours. Later the services were still active and i communicated the same to the person through whom i had activated the service. I had paid the last due amount of 1295/- on 01-04-2016 and the use of 9 days was assured to me to be deducted from my security deposit of rs 4000 which was taken by the agent who gave me the...
Complaint comments  Read comments Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — Sending reminders for payment though the payment is completed.

 vishalpa on Aug 12, 2016
MTS is sending reminders for the payments which is done from my end. The connection was closed on Sep 2012 and now in 2016 they are sending SMS for payments when inquired they do not respond properly but in turn send sms stating that Lok adalat case is pending.

Customer care personnel calls and if i say that no dues are pending, they ask for proffs and when submitted they don't even reply and they send notice over email which will land in spam box. Can any one suggest how to deal with this 3rd rated MTS people....
Complaint comments  Read comments [1]Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Worst connection ... Thinking about cancelling my connection

 triple3333 on Aug 11, 2016
My mts no. Is 9143380156 i was paying about 1400 rs but after some price hike currenlty i'm paying about 1500 rs for 40 gb data (20 gb day and 20 gb night) but the speed is so worst that youtube videos still run at 360 p and worst part is after the whole 40 gb or 20 gb morning data finished the speed slows down and is so slow that it makes the 2g data speed seems to be faster. Every pages opens up after 2 to 3 tries even this happens to simple google website.
I could have got a far better options at that price but for my needs i need a wireless connection, i'm fed up with shot of treatment...
Complaint comments  Read comments Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Fraud and threatening calls by your employees

 Gagan Mendiratta on Aug 10, 2016
My name is gagan Mendiratta, first of all i have been cheated by mts employees he said he dongle is for free, you just have to pay monthly rental before you buy it and they will give me a power bank.. They didn't even give me power bank plus they taken 1000rs for monthly rental. Just after a month i get a bill of unused mts dongle which i already applied for close my services as soon as possible i don't need it but still i got a bill of 1600, when the plan was of 1000 i already paid for that then why bill, and later they said that 1000 is for dongle.. What should i believe.....
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Ill treating customers by threatening (mts malpractices)

 sundarraj velusamy on Aug 10, 2016
Dear friends,
Think twice before you go for mts connection data. I have been with mts for last one year. Since i had speed issue i was in a position to disconnect with mts service so i requested mts to disconnect my number 8644950467 with the request number 7050542 on july 30th 2016. I didn't get any email confirmation from them till 9th august 2016. So i did send reminder email to confirm about disconnecting service so that it would be helpful for me to pay your july 2016 bill amt. Rs. 1149 generated on august 1st with due date of 18th august.
The same day, i got a call from their...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Legal threatening and harassment

 Jaison Joe on Aug 9, 2016
Hi sir,
I had been using mts data card 6 years ago and i closed my account with full payment without any due.
They gave same datacard to some other guy without changing my information. That guy seemed to have not paid any amount. Now i am getting

Messages over and over again since 2015.
Mts is messaging me everyday stating that "advocate notice generated due to non payment of rs.912 for your mts a/c no:2807018265. Please

Call 9843607081 for payment related enquiry."
Today i got another message stating "appropriate legal & civil proceedings...
Complaint comments  Read comments [1]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Settlement of bill

 anup# on Aug 9, 2016
5 yrs. Back i had cancelled data card taken from mts which was used for just 3months max. At the time of cancellation, the whole bill was settled. After one year they sent one bill saying there is a balance of payment so cleared that also. But still today also 8/8/2016 they r sending advocate notice and mail saying there is a balance to pay. Fed up...
Complaint comments  Read comments Complaint category Mobile Handsets

MTS / Sistema Shyam TeleServices [SSTL] — Connectivity problem of MBLAZE wifi

 kapil sata on Aug 8, 2016
Dear sir,
with due respect i like to inform you that I am a regular customer using Mblaze Dingle with the number 9137898804 but for last few months it is unused as whenever I connects the dongle it shows 1X error and unable to connect the internet. I went to MTS store at Jamnagar but the service person was unable to detect the problem further I have sent the device through agent to Rajkot office but again it returned back with no correction. I therefore request you to kindly guide on this matter
Thanks

Kapil sata
9879426955
jamnagar gujarat...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — FAKE MTS, NEVER BUY MTS. by mistake wrong recharge Rs.1000 replace of Rs.999

 Manan Bhardwaj on Aug 8, 2016
Dear Friends,
i buy MTS DATA CARD LAST 2 MONTHS BEFORE
NUMBER IS : 8459286371
by misstake i recharge Rs.1000 in my datacard for INTERNET, BUT ACTUAL RECHARGE WAS RS.999/-
I CALL TO CUSTOMER CARE support but they REFUSED AND SAID "WE ARE HELPLESS, CAN`T DO ANYTHING"
Rs.999 we get 20 Gb data but in Rs.1000 i will get only 300MB data.
what the hell off this..
JYADA PAYMENT KARNE KE BAAD KAM SE KAM 20 GB NA TOH 10GB HE DATA PROVIDE KARDO. MAGAR THEY REFUSED..
Fraud COMPANY MTS.
whrn i pay rs.1000 replace of Rs.999, why i suffer more then...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Speed issues

 ankit99 on Aug 7, 2016
Hi Team

I bought this mts data card and since the day i have started using it it is giving me pathetic speed, it gives .15mbps download speed and .45mbps the upload speed. i have been calling the customer care department several times but i guess it is the worst experience i have had with any customer service industry. secondly i have been told that call back will be arranged by concerned department and then call comes and i was asked where are you using this data card on my replying in Ghaziabad call gets disconnected and call back is never received.

So its a request...
Complaint comments  Read comments [2]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Mts complaint is not resolved till 8 days

 tusharchavda007 on Aug 3, 2016
I have complained to mts customer care about the speed issue even there are high speed data in my account on 24th july.
Complaint no is : july/3150
Datacard number : 9137164051
But seems they will resolve my issue on the 1st august. There are 8 days gaps during the solution process. I am not satisfy with their service. And they send me the full amount of bill. But i have not able to use any data during these 8 days. So i sent an email for the waiver that 8 days amount from my bill. But they are not agree with that.
I am not satisfy with their answer.
So i...
Complaint comments  Read comments [1]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Defective Data Card Replacement Refusal

 tiirthankar on Aug 3, 2016
I have purchased one WI FI data card of MTS on 16-Aug-16.From 1-Aug-16, the device stopped function and on calling Customer Care, I was told that the device is manufactured by LAVA and I need to contact with LAVA only, and MTS cannot provide any support.I was told the same thing on visit to MTS Service Centre in my locality.
I have not purchased the the product from LAVA and was also not informed at the time of purchase that MTS would not take any responsibility in case of any defect.
I have emailed the same to customer care email id of both MTS and LAVA on 2-Aug-16, and none of them...
Complaint comments  Read comments [2]Complaint category Internet Services

Mts — Billing for unused service and after cancellation of service

 anilasr on Aug 3, 2016
I was using MTS internet service for my personal use at home. As I was proceeding to my son's place abroad I have given a request to Customer care to terminate my service during the month of May 2016. As the billing cycle was going on made the complete payment for the month in June 2016. But the customer care representative was not ready to accept my request and repeatedly insisting to give the connection to any of family member or friends. This is not a right procedure and requested to cancel the service. Again he was insisting to opt for prepaid connection with very nominal charges and no formalities...
Complaint comments  Read comments Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Deactivation request - 9137218646 (postpaid)

 Ankit_198913245 on Jul 31, 2016
Dear team,

I would like to deactivate my account from this month and do not consider my usage from 1st august.

My last bill should be for july-2016.

I talk to mts store representative and at maninagar - ahmedabad and khokhara - ahmedabad, they both replied me same answer we can not deactivate on between month and you have to call on '9137955955' care number.

Hence i schedule this my book and called your care representative laxmi (worli - mumbai), around 4 minutes and he ask me that i am also not authorize to deactivate the account and...
Complaint comments  Read comments [1]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Not using service but still paid 4000

 Gayathri Kesavakannan on Jul 30, 2016
Not using Service but still paid 4000

I was using MTS Internet service 8645958096 from June 2014 to June 2015, I travelled oversees after June 2015, and took my MTS device with me,
I requested for deactivation, which didnt happened immdiately I paid for service which I was not suing from June 2015 to September 2015. Even then I got bill statement from MTS for OCT, I called & shouted @ them for reason for my deactivated account, they said it will be cancelled

Now, from May 2016 nearly after 6 months, I am getting Legal Notice directly for payment of outstanding...
Complaint comments  Read comments Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Deactivation of my postpaid number

 sumankeshwan on Jul 27, 2016
I m using mts post paid no 9152812283. Such is the level of worst services mts i cant tell you in one email. My bill of rs 672 was due on july 18 i made a payment of rs 700 in the morning of july 18 2016. I got the message from mts at 7:48 am that they have received my payment, now as per your company policy you de-activate the number if the payment is not received with seven days from due date. When i have made the payment and your system has sent me the acceptence message then why the hell did you stop my services for one long week, services started on 25b jul. Your customer care executives are...
Complaint comments  Read comments Complaint category Appliances

Recently Discussed

(2 minutes ago)
Dishtv
Recharge plan
(3 minutes ago)
Icici Bank
Update my personal mail id
(4 minutes ago)
Samsung India
Television
(7 minutes ago)
Samsung India
Bad customer service
(7 minutes ago)
Indusind Bank
Credit card deactivation

Featured Complaints