MTS / Sistema Shyam TeleServices [SSTL] Customer Care
Sistema Shyam TeleServices Ltd.
Satisfactory rating: 3%
Submit a Complaint
2216
COMPLAINTS

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Sistema Shyam TeleServices Ltd.

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Address
MTS Towers 334, Udyog Vihar, Phase-IV
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 12 4481 2500
(Corp. Office)
15
35
Mobile:
Mobile:
15
19
Fax:

Additional info
Contact Details

Registered Office

MTS Tower, 3, Amrapali Circle, Vaishali Nagar, Jaipur - 302021, Rajasthan

Delhi
Sistema Shyam TeleServices Limited, A-194, Phase – I, Okhla Industrial Area, New Delhi – 110020

Gujarat
Sistema Shyam TeleServices Limited, 3rd Floor, Block 'C' Office No. 2, The Acropolis Mall, Thaltej Cross Road, S.G. Highway, Ahmedabad - 380054

Karnataka
Sistema Shyam TeleServices Limited, Salarpuria Touchstone, No.15/3, Ground Floor, Outer Ring Road, Varthur Hobli, Bangalore - 5600103

Kerala
Sistema Shyam TeleServices Limited, "Ventura", 3rd & 4th Floor, NH 47 Bye Pass, Anchumana, Edappally, Cochin, Kerala - 682024

Kolkata
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

Rajasthan
Sistema Shyam TeleServices Limited, “Ventura”, 3, MTS Tower, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021

Tamil Nadu
Sistema Shyam TeleServices Limited, AMBIT IT Park, 32 A & B, Industrical Estate, 2nd Floor, Ambattur, Chennai 600 058

Uttar Pradesh (West)
Sistema Shyam TeleServices Limited, 121 Mangal Pandey Nagar, Opposite Central Excise Office, Near CCS University, Meerut - 25005

West Bengal
Sistema Shyam TeleServices Limited, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata, West Bengal – 700091

View More Information...

Submit a Complaint
Satisfactory Rating
3%
Complaints
2216
Responses
217
Resolved
19
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

MTS / Sistema Shyam TeleServices [SSTL] related photos (314)

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MTS / Sistema Shyam TeleServices [SSTL] Customer Care related pictures (314)

MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

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MTS / Sistema Shyam TeleServices [SSTL] — Wrong Bill

 Naam Ashish on May 24, 2016
MTS added Rs 129 as VAS in my bill
They activated services without any verification from my side.
This is 2nd month in row they charging me this extra amount.
The reason they telling me for this extra charge that i mistakenly click on any popup.
I already called their customer care and tell them to deactivate this services, but this month again I am force to pay this VAS charge

Data Card No 8459549449...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Unlimited recharge done by mistake due to problem in my wallet, not getting refund

 Sakthidharan Ramtogo on May 23, 2016
Im sakthi dharan, and mu mts data card no is 9137699048. On april 14th i have recharged my datacard using my mobiwik wallet for rs.999 (10gb day and 10 gb night), as it shows transaction failure error, i recharged again, few minutesd later i was shocked to see that my amount has been deducted 2 times.
When i called the customer care, im getting the reply that my first data recharge has been overwritten by the second recharge. So i can get only the benefits of second recharge.
1. They have not mentioned anywhere that carry forward feature is not available.
2. Such kind of problems...
Complaint comments  Read comments Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Mts wipod

 rashimkad on May 23, 2016
I purchased wi pod mts from sehgal associates vikaspuri and since the day i purchased this device is just not working have registered complaints and every complaint no issued and after some they simply close the complaint without even taking any action on it. This is a fraud thry refuse to refund my money and the franchisee sehgal associate has shown me challan which is issued by mts to customers who are not satisfied and rthe refund is processed. In my case all of you are cheating shame on this organization for rs 1000 you made your reputation so poor in public will never recommend any product...
Complaint comments  Read comments Complaint category Computers & Accessories

MTS — Ignorance of the problem

 Keerti Kamal Gupta on May 22, 2016
Am regular user of mblaze with postpaid connection (9667987270). And using mts services from last 5 years. But from last three weeks my internet is not working. I have complained 3 times over internet & through call, but no action has been taken yet. They have just given false promises that an engineer will call you but none of then approached me.

Am business guy, this really sucks....
Complaint comments  Read comments [1]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — MNP

 sandipan2777 on May 21, 2016
Good day,

Please note i applied for mnp for my reliance cdma to mts as reliance was creating unnecessary harassment for my upgrade to 4g.
On 19the may 2016 i applied for mnp with mts for my reliance cdma number 9332065565 at south city mall kolkata after submitting all my required documents.
This step i need to take as i went to three store like ay communications of reliance, reliance store at park street and one at prince anwar shah street and all three have rejected to assist me and upgrade to 4 g or even 3g.
Now after this i didn't not have any other things...
Complaint comments  Read comments [1]Complaint category Telecommunications

MTS / Sistema Shyam TeleServices [SSTL] — Misguided on recharge information

 SanjibDas2016 on May 21, 2016
I have been misguided by customer care on 20 May 2016 at 2:30pm. I was told if I recharge for Rs 45.00 then I will get the following benefits local/std 0.30paisa per min with 60 days validity for this MTS no 9143524973. But it didn't happened, now the senior customer care (Nakul Sharma) says there is nothing to do from their end on this following call 21 may 2016 at 12:38pm. I just want my fund back. I hope the policy and honesty matters to you. You can check the voice call record to validate my claim.
Sanjibpersonaldata@gmail...
Complaint comments  Read comments Complaint category Products & Services

MTS / Sistema Shyam TeleServices [SSTL] — Received a bill after the cancellation request.

 Benny Geo on May 20, 2016
MDN NO : 8645825730
ACCOUNT ID : 2808249016
My device is deactivated due to unpaid bill. I ask them to deactivate the account. They said, "Once you pay the outstanding bill amt of 2291/-, we will deactivate the device". So I made the payment and called the customer care instantly to deactivate my account. They said, "Your account will be deactivate sooner". And they given the cancellation request no 6971413. After 4 days I received a new bill of 174/-
So I asked them to send me
1. Detailed bill for 174/-
2. Cancellation policy of your company.
I didn't...
Complaint comments  Read comments Complaint category Telecommunications

MTS — Data dard is faulty for rahul kad

 rahul kad on May 20, 2016
Mts people - you bloody frauds!!!

Your device is not working and on top of that you have the guts of not refunding my money??? On what grounds???

I am asking for last time to refund my money - else i will take extremely strict action and you will be facing serious repurcussions.

I want a senior person to call me immediately....
Complaint comments  Read comments Complaint category Computers & Accessories

MTS — Data not received

 Ashoksc19 on May 20, 2016
Hello, i'm using mts mblaze since 2014 and i have no issue but today. Last time i've recharged on 29/april/2016 of rs. 999 and on 19/may/2016 my all data usages consumed. So i've recharged again at 11:52 am via net banking 20/may/2016 of rs. 999. And when i checked the balance it's showing only 10gb night balance not day balance. I've talked to mts customer services. And they said 10gb day balance already consumed by you. I told them it's totally wrong. How can it be possible i've just recharged it and within 30 minutes you are telling me i've consumed 10 gb balance. The first thing i didn't receive...
Complaint comments  Read comments Complaint category Internet Services

MTS — Over billing form last 3 months

 ashishchordia on May 17, 2016
Hi i am using the mts data card no#8104299387, form last 4 months the company is charging the extra amount in the name of value add services charges. I didn't apply for these services. They them self-charging these

Details:-
Bill no jprind0216169620104732 inr 36.00
Bill no jprind0316169620104516 inr 84.00
Bill no jprind0416169620104228 inr 87.00

The current bill is not available till yet but approx. Charges are inr 92.00

The mts is cheating the customer, even there are network issues also.

Team please check and take...
Complaint comments  Read comments [16]Complaint category Mobile Service Providers

MTS / Sistema Shyam TeleServices [SSTL] — Postpaid internet dongle

 AmanpreetSingh04 on May 17, 2016
I have been using the MTS internet dongle and as they promised e.g. 9 MBPS speed before selling the device, they didnt even provide 1 MBPS Speed.

I have used data in GB as mobile was connected to it and only 10 KBPS speed was coming whole month while browsing on internet and downloading. After many complaints against this issue I found no solution and they just said its multiple user load leaving me with any reolution. i.e. I have to deal with it and its like my money is gone in vain.

Every time they said the same thing. Instead of resolution they close the complaint....
Complaint comments  Read comments Complaint category Computer Software

MTS / Sistema Shyam TeleServices [SSTL] — Bill got generated even after disconnecting the service

 Swapnendu Konar on May 17, 2016
I had 2 years old post paid data plan with mts dongle wi-fi. I did call mts help desk on 30/03/2016 to disconnect my service with immediate effect since my billing cycle was getting ended on 31/03/2016.
I had stopped using internet service from the day i called. During the month of may, i saw they have generated a bill for 4 days for an amoutn of 153/-. I asked customer care and they replied that they disconnected the service on 4/4/2016 and they generated bill for that.
Asked them why should i pay for your problem? Still they are continuous sending messages to my mobile that bill...
Complaint comments  Read comments [16]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Raising bill after deactivate

 prem346 on May 16, 2016
Even after informing about deactivate my service they raised the bill for 400/- after some time it became 1580/-. After some tume I got a threaten from Tis Hazari Court
To pay immediately otherwise I will be sued. Then I immediately paid. After that I again informed them not to raise any bill. But after one month I surprise to see their next bill of Rs.600/- I did not pay. After some time they deducted the bill for 250/- & send me the final settlement letter. Only then I paid. I advise all the customer to refrain from this company. Even at the time of booking what they promised was not fulfilled...
Complaint comments  Read comments [9]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Harassment

 sshipra on May 13, 2016
Myself shipra today i got call on my mother's mobile (9999700660) from the girl pooja rathor (01130946400).. She threatening me and saying we got complaint of mts connection (Mts no is 8459974665) which is ragistered with name nitin raj and he is not paid bill of amount around 2300rs and use the internet data services of it 23gb till march... But we didn't use it in between march as the speed is slow and sometimes network is gone as well we tried to call customer service.. They also not responding... And now on 13th may 2016 i got call for court notice... The girl told she is speaking from advocate...
Complaint comments  Read comments [14]Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Increasing bill amount everyday.

 sakshi dahiya on May 12, 2016
Hi. my data card number is 8459407913, MTS said my Outstanding amount os 974, and today when i was paying it, they increased amount by 200. what is this?? This company is fooling everyone. I paid 832 and i will pay remaining 109 only, and will deactivate my data card. please check my mails sent to you.You guys are fooling everyone, by cheating on customers. Increasing amount everyday, Changing plans every month. my plan was of 700 and you made it of 750. then i changed my pack. and why those infinite mails before due date?? please resolve it else i will go to consumer court....
Complaint comments  Read comments [9]Complaint category Internet Services

MTS / Sistema Shyam TeleServices [SSTL] — Mts m-blaze ultra wifi

 Chittrang on May 12, 2016
I am using mts ultra wifi and facing problem of speed, it is the best speed modem available with bandwidth of 9.8mbps but it is not even giving bandwidth of 1mbps even in the area where every other are giving good speed.
I have complained to mts customer care several times and they check my bandwidth and revert that ' yes, speed is below than average', they takes complaint and say it is resolved but nothing has changed....
Complaint comments  Read comments Complaint category Broadband

MTS — MTS Data card: cancellation delay

 kkisho10 on May 11, 2016
I given complaint regarding to stop my MTS data card services.they accepted on april 4th and they were not taken any action on that.now i have used single KB data but they charging 1100 aprox.i asked the store guy he saying that we have did it .but you have to pay the bill and you have to request customer care to close the issue.he is having all the details of my mobile and address and he is not at all informed and now he is saying you have to pay the bill.other wise MTS will take action legally.i dont know why it is.now i need to pay almost 1100 rupees by the negligence of store people and MTS...
Complaint comments  Read comments Complaint category Products & Services

MTS / Sistema Shyam TeleServices [SSTL] — Not getting refund for extra payment done

 access2friend on May 10, 2016
I have disconnected my mts number 8459030866 and already have paid the dues twice. I am continuously getting in touch with customer care for refund of amount rs 321 which i extra paid and continuously getting assurance that with in 38 working hours i will get my refund but have not received it yet.

Kindly return the amount 321 which is being extra paid....
Complaint comments  Read comments Complaint category Internet Services

MTS — Billing

 Abhilasha Mohan on May 10, 2016
This is an example of bad customer service, check the records and i din't use your service and now i am again getting calls to pay this month bill. I won't pay single coin. You might have go through my request but you also did not completed the task!!!

I already told you that after this amount don't expect me to pay anything, you said to pay the amount and confirm for service disconnection... Why the hell service is not disconnected yet???


Call me thousand times and niether i will pick up the call nor i will pay anything extra.


I am going...
Complaint comments  Read comments Complaint category Broadband

MTS / Sistema Shyam TeleServices [SSTL] — Mts is harassing me for money

 Tarun Banga on May 9, 2016
My mts account no-8459547161. I have been victimized by mts. Regarding connectivity problem from the beginning and their signal was not proper so i could not activate my connection, no signal bar on blank, how it possible. Contacted customer care on day 1 - feb 11th, 2016, they told me to switch on the modem. Whenever they asked me to check and connect the card i did so that they can fix the problem. Till today no one issue solve the problem about it. I've filled customer complains till feb 25th and noone solved my issue, so i stopped following up and emailed them that i can not be charged monthly...
Complaint comments  Read comments [3]Complaint category Internet Services

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